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614: The Way to Get Noticed by Key Stakeholders, with Daphne E. Jones

30 januari 2023 · 40 min
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Daphne E. Jones: Win When They Say You Won't
Daphne E. Jones has 30 years of experience in general management and executive level roles at IBM, Johnson & Johnson, Hospira, and General Electric but began her career as a secretary. At GE, she served as Senior Vice President for Future of Work, Senior Vice President & Chief Information Officer for Product Engineering, Imaging, and Ultrasound, and as Senior Executive & Chief Information Officer for Global Services, all of which composed a $13 billion segment of GE Healthcare. Lees meer

She serves on the board of directors for AMN Healthcare, Inc., Barnes Group Inc., and Masonite International Corp. She is the recipient of numerous domestic and international awards and recently started a company that teaches leaders how to prepare to serve on boards. She is the author of Win When They Say You Won't: Break Through Barriers and Keep Leveling Up Your Success*.

In this conversation, Daphne invites us to look at ourselves through the lens of a product, just as others will view us. We discuss the three critical elements of how stakeholders view you. Plus, Daphne and I explore the steps you can take to improve how you’re perceived through the different lenses that stakeholders see us through.
Key Points

Stakeholders are crucial for your success and it’s helpful for you to view yourself in their eyes (and yours) as a product.
Three elements are key: performance is doing your job well, image is how people describe you, and exposure is who knows you.
When you get radio silence in the context of happenings inside of your organization, that’s an indicator you are underexposed. Caution: you can also be overexposed.
Map your stakeholders in the context of their influence in your work and their interest in how it supports their own objectives.
Mentors will make suggestions of things you should try. Find the part that will work for you and move on the advice.

Resources Mentioned

Win When They Say You Won't: Break Through Barriers and Keep L…
613: How to Lead Better Through Complexity, with Jennifer Garvey Berger

23 januari 2023 · 38 min
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Jennifer Garvey Berger: Unleashing Your Complexity Genius
Jennifer believes that leadership is one of the most vital renewable resources in the world. She designs and teaches leadership programs, coaches senior teams, and supports new ways of thinking about strategy and people. In her three highly acclaimed books, Unlocking Leadership Mindtraps, Simple Habits for Complex Times (co-authored with Keith Johnston), and Changing on the Job, she builds on deep theoretical knowledge to offer practical ways to make leaders’ work more meaningful and their lives more fun. She has worked with senior leaders in the private, non-profit, and government sectors around the world with organizations like Novartis, Google, KPMG, Intel, Microsoft, Wikimedia, and the New Zealand Department of Conservation. Lees meer

Jennifer also supports executives one-on-one as a leadership coach. Over the last decade, she has developed the Growth Edge Coaching approach. She supports clients to find their current growing edge and then make choices about how they want to develop. She teaches coaches around the world transformational and developmental coaching approaches in her Growth Edge Coaching certification series. Jennifer speaks at leadership and coaching conferences, and she offers courses for coaches at universities all over the world. She is the co-author with Carolyn Coughlin of Unleash Your Complexity Genius: Growing Your Inner Capacity to Lead*.

In this conversation, Jennifer and I discuss the reality that most of us don’t like uncertainty. That makes experimenting with new ideas and actions in complex environments very challenging. We uncover several practices that can help us benefit from experimentation in the midst of complexity and grow from these experiences.
Key Points

Complicated situations are hard, but have a clear answer (such as how to send humans to the moon). In contrast, complex situations are dynamic; yesterday’s answer may not work tomorrow.
Most of us really dislike complexity, …
612: How to Solve the Toughest Problems, with Wendy Smith

16 januari 2023 · 37 min
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Wendy Smith: Both/And Thinking
Wendy Smith is the Dana J. Johnson Professor of Management and faculty director of the Women’s Leadership Initiative at the Lerner College of Business and Economics, University of Delaware. She earned her PhD in organizational behavior at Harvard Business School, where she began her intensive research on strategic paradoxes—how leaders and senior teams effectively respond to contradictory, yet interdependent demands. She has received the Web of Science Highly Cited Research Award for being among the 1 percent most-cited researchers in her field and received the Decade Award from the Academy of Management Review for the most cited paper in the past 10 years. Lees meer

Her work has been published in such journals as Academy of Management Journal, Administrative Science Quarterly, Harvard Business Review, Organization Science, and Management Science. She has taught at the University of Delaware, Harvard, and Wharton while helping senior leaders and middle managers all over the world address issues of interpersonal dynamics, team performance, organizational change, and innovation. She is the author with Marianne Lewis of Both/And Thinking: Embracing Creative Tensions to Solve Your Toughest Problems.

In this episode, Wendy and I discuss the dangers of either/or thinking and how that tendency limits our effectiveness. We explore how to shift to both/and thinking in order to resolve the most challenging problems. Plus, we share key tactics that will help us do this in more practical ways.
Key Points

Framing a decision as an either/or will often minimize short-term anxiety, but limits creative and innovative long-term possibilities.
While easy to see both/and opportunities for others, we’re likely to approach things as either/or when it’s ourselves. An outside perspective from someone who’s not emotionally connected is helpful.
Changing the question we are asking is the most powerful to navigate paradoxes.
Moving up a level when facing tough decisio…
611: The Power of Courage in Leadership Growth, with Jorge Alzate

14 januari 2023 · 34 min
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Jorge Alzate
Jorge Alzate is a senior R&D manager at PepsiCo, an active leader in Toastmasters, and an alum of the Coaching for Leaders Academy. In this conversation, Jorge and I discuss what brought him to the podcast, how he utilized the Academy to help his career move forward, and the critical nature of courage for leadership growth.
Key Points Lees meer

One action a day (the blue marbles for Jorge) is the way to create a new habit that can develops into a skill.
Accountability is key to move us forward, even if it does not feel comfortable in the moment.
Courage is the ability to act in spite of fear — and almost always necessary before confidence.

Resources Mentioned

Feel the Fear...and Do It Anyway* by Susan Jeffers
Winning Conditions: How to Achieve the Professional Success You Deserve by Managing the Details That Matter* by Christine Hofbeck

Related Episodes

Leadership Through Consistency, with Joseph Getuno (episode 490)
How to Build Confidence, with Katy Milkman (episode 533)
How to Protect Your Confidence, with Nate Zinsser (episode 573)

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610: How to Help Team Members Find the Right Work, with Patrick Lencioni

9 januari 2023 · 39 min
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Patrick Lencioni: The 6 Types of Working Genius
Patrick Lencioni is founder and president of The Table Group, a firm dedicated to protecting human dignity in the world of work, personal development, and faith. Pat’s passion for organizations and teams is reflected in his writing, speaking, executive consulting, and most recently his three podcasts, At the Table with Patrick Lencioni, The Working Genius Podcast, and The Simple Reminder. Lees meer

Pat is the author of twelve best-selling books with over seven million copies sold. After twenty years in print, his classic book The Five Dysfunctions of a Team remains a weekly fixture on national best-seller lists. He has been featured in numerous publications, including the Wall Street Journal, Harvard Business Review, USA Today, Inc. magazine, and Chief Executive magazine. He is the author of The 6 Types of Working Genius: A Better Way to Understand Your Gifts, Your Frustrations, and Your Team.

Many of us have heard the invitation from Jim Collin’s book Good to Great to get the right people on the bus. But once the right people are on the bus, how to do you find the right seat for each person? On this episode, Pat and I discuss how to utilize the Working Genius model to find the right work for the right team members.
Key Points

When addressing burnout, the type of work someone does is more significant than the volume of work.
Three stages of work are present for almost every team: ideation, activation, and implementation.
A cup of coffee in an excellent thermos can stay hot an entire day — that’s true of us when we’re aligned with our working geniuses.
Finding the right work for a team member is far easier than finding the right person culturally. Before you look elsewhere, be sure they are in the right seat.
To fill gaps in your team’s geniuses, you can hire, borrow, or find people where competence will suffice for now. Resist the temptation to immediately jump to hiring.

Resources Mentioned

The 6 Types of Working Genius a…
609: How Proactive Leadership Can Navigate Inflation, with Ram Charan

19 december 2022 · 25 min
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Ram Charan: Leading Through Inflation
Ram Charan is a bestselling author, teacher, and world-renowned advisor to CEOs and other business leaders of some of the world’s best-known companies. His work is often behind the scenes and focused on highly sensitive and fate-making issues. Fortune magazine published a profile of Ram in which it called him “the most influential consultant alive.” His book Execution, lauded for its practicality, spent more than 150 weeks on the New York Times bestseller list. Lees meer

Ram’s energetic, interactive teaching style has won him several awards, including from GE’s famous Crotonville Institute and Northwestern. Ram was elected a Distinguished Fellow of the National Academy of Human Resources and was named one of the most influential people in corporate governance and the board room by Directorship magazine. He has served on the Blue Ribbon Commission on Corporate Governance and serves or has served on a dozen boards in the U.S., Brazil, China, India, Canada, and Dubai. He is the author with Geri Willigan of Leading Through Inflation: And Recession And Stagflation.

In this conversation, Ram and I explore the changing macroeconomic environment and what leaders can do to address it. We discuss the importance of managing cash well and how pricing decisions can be made effectively. Plus, we discuss the critical nature of partnerships throughout the supply chain — and where the opportunities may be in the midst of challenge.
Key Points

Inflation consumes cash. Cash management is the number one risk to an organization during this time.
The way to get ahead of the curve is to be predictive vs. reactive. This may be a time the existing business model needs to change.
Inflation creates an illusion of growth. It’s important to adjust for this in all reporting and planning.
Work with all sides of the value chain. Help customers deal with rising costs while also working closely with suppliers. Regular communication is essential.
Smaller, regular price…
608: The Mindset Leaders Need to Address Burnout, with Christina Maslach

12 december 2022 · 39 min
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Christina Maslach: The Burnout Challenge
Christina Maslach is the pioneer of research on job burnout, producing the standard assessment tool called the Maslach Burnout Inventory, award-winning articles, and several books, beginning with Burnout: The Cost of Caring, in 1982. Her research achievements over the past five decades have led to multiple awards from the National Academy of Sciences, Western Psychological Association, Society for Personality and Social Psychology, and many others. Lees meer

Christina has received awards for her outstanding teaching, including USA Professor of the Year in 1997. She has been a Professor of Psychology at the University of California, Berkeley since 1971. Christina is now a core researcher at the Healthy Workplaces Center, at Berkeley, and the author along with Michael Leiter of The Burnout Challenge: Managing People's Relationships With Their Jobs*.

In this conversation, Christina and I address the reality that burnout is often perceived as an issue with just the individual. We explore how leaders can begin to look at the larger picture: context, culture, and management, in order to address burnout more proactively. We discuss key mindsets that will help and a few tactics that almost every leader can use to get started.
Key Points

The canary in the coal mine is an indicator of a problem, not the source of it.
Our tendency is to focus on the person (the figure) and to miss all the context and environment factors (the ground).
Burnout is first and foremost a management issue. “Fixing” the person should not be the focus — instead, get curious about where there is a mismatch.
Instead of focusing on what’s wrong with the person, shift to what may be wrong in the relationship between the person and situation.
Ensure you have a plan for communicating survey results. If you’d done surveys previously, share those results and also the actions the organization had taken before engaging in more surveys.

Resources Mentioned

The Burnout Challeng…
607: How to Quit Bad Stuff Faster, with Annie Duke

5 december 2022 · 39 min
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Annie Duke: Quit
Annie Duke is an author, corporate speaker, and consultant in the decision-making space, as well as Special Partner focused on Decision Science at First Round Capital Partners, a seed stage venture fund. Her previous book, Thinking in Bets, is a national bestseller. As a former professional poker player, she has won more than $4 million in tournament poker. During her career, Annie won a World Series of Poker bracelet and is the only woman to have won the World Series of Poker Tournament of Champions and the NBC National Poker Heads-Up Championship. She retired from the game in 2012. Prior to becoming a professional poker player, she was awarded a National Science Foundation Fellowship to study Cognitive Psychology at the University of Pennsylvania. Lees meer

Annie is the co-founder of The Alliance for Decision Education, a non-profit whose mission is to improve lives by empowering students through decision skills education. She is a member of the National Board of After-School All-Stars and the Board of Directors of the Franklin Institute. She also serves on the board of the Renew Democracy Initiative. Annie is the author of Quit: The Power of Knowing When to Walk Away*.

We’ve all heard the lie that, “Winners never quit and quitters never win.” In reality, one of the best practices to develop is how to recognize more quickly when you should quit something that’s not working. In this conversation, Annie and I discuss how to set kill criteria for yourself and frame goals in more helpful ways to know when quitting is the best answer.
Key Points

Kenny Rogers was right; professional poker players know that a big part of success is quitting approximately 75% of the time.
“Quit while you’re ahead” is often poor advice since we tend to quit too early when good things are happening. On the contrary, we tend to quit too late when we’ve accumulated sunk cost.
Determine kill criteria in advance when you’re not as likely to be swayed by the emotions of the moment. Th…
606: The Way Into Better Conversations About Wealth, with Kristin Keffeler

28 november 2022 · 36 min
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Kristin Keffeler: The Myth of the Silver Spoon
Kristin Keffeler is a thought leader and consultant at the forefront of a global shift in family wealth advising, known as Wealth 3.0. She guides affluent and enterprising families, the rising generation, and the professionals who support them in embracing the positive power of wealth, aligning their vision with their impact. As the founder of Illumination360, she specializes in human motivation and behavioral change, family dynamics, family governance, rising generation education and development, and intergenerational collaboration. Lees meer

She is the Dean of Positive Psychology for the Purposeful Planning Institute, sits on the Board of Advisors for the Bailey Program for Family Enterprise at the University of Denver, is a faculty member with the Ultra-High Net Worth Institute, a certified trainer with 21/64, a national nonprofit for advancing multigenerational philanthropy, and is the co-founder of Beneficiary Bootcamp. She is the author of The Myth of the Silver Spoon: Navigating Family Wealth & Creating an Impactful Life*.

In this conversation, Kristin and I discuss a reality that’s true for almost every leader: whether we have wealth ourselves, almost all of us interact with wealthy people. We explore some of the myths of wealth to understand the psychological challenges that wealth often brings. Plus, we learn from what works (and doesn’t) for wealthy families so that we can have better conversations about wealth in our own families.
Key Points

While wealth brings resources, it also brings psychological challenges for many people with wealth.
More money doesn't equal happiness. Small inheritances can increase happiness, but large ones do not.
Many people with wealth find close relationships a bit of a struggle.
While our perception may be that the most wealthy are selfish and greedy, more often individuals (especially next generations) tend to under-identify with family wealth.
Ground decisions in values that align w…
605: How to Discover Self-Awareness Through Enneagram, with Ian Morgan Cron

21 november 2022 · 37 min
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Ian Morgan Cron: The Road Back to You
Ian Morgan Cron is a bestselling author, speaker, trained psychotherapist, songwriter, and Episcopal priest, but he may be best known for popularizing the Enneagram. The Enneagram is a personality typing system identifying nine types of people and how they relate to one another and the world. His popular Enneagram book, The Road Back to You* gave fresh language and interest in this assessment. Lees meer

Ian enjoys sharing about the Enneagram with audiences of all sizes because of its power for igniting personal growth, and how it can enrich our personal and professional lives. His newest book The Story of You* helps people go a step further, using Enneagram wisdom to uncover and rewrite our own false narratives so we can live life more fully.

In this conversation, Ian and I look at the core aspects of the Enneagram model and how it can help us understand ourselves better so we can also support others more effectively. We highlight the nine Enneagram types and their key traits and distinctions. Then, we discuss how the first steps leaders might take in order to start raising their own self-awareness.
Key Points

Too often we believe that how we see the world is “normal” instead of recognizing that there are many normal ways to see the world.
Personality is like the rooms of our home. We have a favorite room but we still use all the other rooms when its appropriate.

The 9 Enneagram Types

The Perfectionist - Ethical, dedicated and reliable, they are motivated by a desire to live the right way, improve the world, and avoid fault and blame.
The Helper - Warm, caring and giving, they are motivated by a need to be loved and needed, and to avoid acknowledging their own needs.
The Performer (or Achiever) - Success-oriented, image-conscious and wired for productivity, they are motivated by a need to be (or appear to be) successful and to avoid failure.
The Romantic (or Individualist) - Creative, sensitive and moody, they are motivated by a nee…
604: How Remote Teams Build Belonging, with Gustavo Razzetti

14 november 2022 · 37 min
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Gustavo Razzetti: Remote Not Distant
Gustavo Razzetti is the CEO and founder of Fearless Culture, a culture design consultancy that helps teams do the best work of their lives. For more than 20 years, he has helped leaders from Fortune 500s, startups, nonprofits, and everything in between. He is also the creator of the Culture Design Canvas, a framework used by thousands of teams and organizations across the world to map, assess, and design their culture. Lees meer

In addition to his consulting work, Gustavo regularly speaks with leaders and teams about culture change, teamwork, and hybrid workplaces. He is the author of four books on culture change. His most recent book is Remote Not Distant: Design a Company Culture That Will Help You Thrive in a Hybrid Workplace*.

In this conversation, Gustavo and I explore the critical nature of trust for building belonging on hybrid and remote teams. We examine the principles of psychological safety and how this matters just as much in digital collaboration. Perhaps most importantly, we look at several tactics to open up trust that will help us pave the ways towards team belonging.
Key Points

Hybrid work environments have the potential to be the best of both words, but in some places it is now worse.
Trust is between individuals. Psychological safety is about how safe we feel with a team.
It’s helpful to think of building psychological safety like climbing a ladder. Ironically, the higher you go on the ladder, the safer you feel taking risks.
Welcoming questions such as “What's your superpower?” and “What's your kryptonite?” can be useful starting points for building trust.
Metaphors are often a powerful way to entire into more complex, emotional discussion without feeling unsafe.

Resources Mentioned

Remote Not Distant: Design a Company Culture That Will Help You Thrive in a Hybrid Workplace* by Gustavo Razzetti

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

How to Create Te…
603: Where to Start When Inheriting a Team in Crisis, with Lynn Perry Wooten

7 november 2022 · 36 min
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Lynn Perry Wooten: The Prepared Leader
Lynn Perry Wooten is a seasoned academic and an expert on organizational development and transformation. She became the ninth president of Simmons University on July 1, 2020 and is the first African American to lead the university. Her research specializes in crisis leadership, diversity and inclusion, and positive leadership—organizational behavior that reveals and nurtures the highest level of human potential. Lees meer

Lynn has also had a robust clinical practice, providing leadership development, education, and training for a wide variety of companies and institutions, from the Kellogg Foundation to Harvard University’s Kennedy School, and to Google. She is the coauthor of Arrive and Thrive: 7 Impactful Practices for Women Navigating Leadership and the coeditor of Positive Organizing in a Global Society: Understanding and Engaging Differences for Capacity Building and Inclusion. She is also the author with Erika James of The Prepared Leader: Emerge from Any Crisis More Resilient Than Before*.

In this conversation, Lynn and I discuss why crises are not isolated events, even through they are often treated that way. We explore the critical nature of trust and how to build it quickly in crisis. We then detail three key areas of trust that will help leaders begin to support a team shift towards better outcomes.
Key Points

Crises are not single events. They happen again and again, necessitating leaders preparation for them.
In normal times, trust is key. In a time of crisis, it’s essential.
Regular communication is essential in a crisis. Avoid the tendency to downplay risks. In fact, it’s useful to paint a picture of the worst case scenario.
Leaders need to determine is there is a strong sense of a contractual obligation between them and their teams.
It’s critical for leaders to assess the competence of their team to be able to respond to the crisis at hand.
Frequent, high performance meetings are essential during a time of crisis.

Re…
602: Moving from Doing to Leading, with Gemma Aguiar

5 november 2022 · 34 min
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Gemma Aguiar: Design Like Whoa
Gemma Aguiar is the CEO of Design Like Whoa. Her firm helps brands like Sephora, Meta, the Golden State Warriors, and Spotify amplify their brand and strengthen their culture through sustainably focused apparel, accessories, and gifts. Her team serves clients by curating meaningful, high-quality products through partnership with local, minority-owned, sustainable, and mission-driven businesses. She's also an alum of the Coaching for Leaders Academy. Lees meer

In this episode, Gemma and I discuss the transition she made of doing it all herself early on in the business to now empowering a large team. We detail how she made this change tactically through calendar blocking, regular delegation, and intentional outcomes. Plus, we explore how asking for help is a critical muscle for all leaders to develop.
Key Points

Gemma didn’t see the growth potential in her traditional role, so she started her own, sustainable business.
Being able to do lots of things well can be a trap for leaders. Shifting to delegate effectively is key.
Getting clear on how time is used through planning and calendar blocking is essential.
The responsibility of leadership changes over time. It’s key to be able to learn and adapt as the organization demands a different skillset.
Asking for help is a critical competency for leaders. Getting better at this opens tons of doors.

Resources Mentioned

Design Like Whoa
hello@designlikewhoa.com

Related Episodes

These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237)
Five Steps to Hold People Accountable, with Jonathan Raymond (episode 306)
The Way to Capture the Power of Moments, with Chip Heath (episode 329)
Align Your Calendar to What Matters, with Nir Eyal (episode 431)
How to Define a Role, with Pat Griffin (episode 517)

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601: Gallup’s Insights on Addressing Unhappiness, with Jon Clifton

31 oktober 2022 · 38 min
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Jon Clifton: Blind Spot
Jon Clifton is the CEO of Gallup. His mission is to help 7 billion citizens be heard on their most pressing work and life issues through the Gallup World Poll, a 100-year initiative spanning over 150 countries. He is a nonresident senior fellow at Baylor University’s Institute for Studies of Religion and serves on the boards of directors for Gallup and Young Professionals in Foreign Policy. Lees meer

Jon has been interviewed on BBC News, Axios, C-SPAN’s “Washington Journal,” and Al-Jazeera, and he has testified in front of the U.S. Congress on the state of American small business and entrepreneurship. He is a frequent contributor on Gallup.com and has written for The Hill, The Diplomatic Courier, and The Global Action Report. He is the author of Blind Spot: The Global Rise of Unhappiness and How Leaders Missed It.

In this conversation, Jon and I discuss why many objective numbers like GDP appear positive and yet don’t correlate to wellbeing and happiness. We examine how to think about more subjective measures and ways for leaders and organizations to gain insight. Plus, we dialogue about what managers can do to help make genuine connections in the workplace.
Key Points

While objective trends worldwide such as GDP and the Human Development Index have been positive for decades, people are angrier, sadder, and more worried than ever.
There’s a key distinction between how someone sees their life and how someone lives their life.
Money does not buy happiness, but it is hard to be happy without it.
Frequent conversations, listening, and framing work around strengths are key actions managers can take to address unhappiness with employees.

Examples of questions/survey topics to ask of customers to gain insight into emotional attachment:
Company always delivers on what they promise.

I feel proud to be a Company customer.

Company is the perfect company for people like me.
Examples of questions/survey topics to ask of suppliers to to gain insight into emot…
600: How to Discover Meaningful Work, with Scott Anthony Barlow

24 oktober 2022 · 40 min
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Scott Anthony Barlow: Happen to Your Career
Scott Anthony Barlow wants you to find work you love. He is CEO of Happen To Your Career and host of the Happen to Your Career podcast, which has been listened to over 3 million times across 159 countries and is the largest career change podcast in the world. Lees meer

As a former HR leader, Scott has interviewed over two thousand people for jobs and completely rejects the way most organizations choose to do work. He’s a nerd for self development, human behavior, and ice hockey. He's the author of the book Happen to Your Career: An Unconventional Approach to Career Change and Meaningful Work*.

In this conversation, Scott and I discuss the assumptions that many of us bring to finding career happiness — and where those assumptions might lead us astray. We also explore in detail the process that Scott and his team use with clients: career experimenting. In addition, Scott and I share how we’ve used experimenting in our own careers to align with meaning.
Key Points

People assume that you start with clarity. In actuality, you start with declaring priorities, which is what eventually creates clarity.
Taking vacation or an extended break from work is important for many reasons, but it’s not often the activity that creates clarity.
Movement and experimenting is the way you move from declaring your priorities to creating clarity.
Use career experiments as a way to begin surfacing interests and relationships that will help you to find clarity.
Leaders should open the door to career experimentation to support employees in developing themselves inside the organization — or potentially moving onto other opportunities.

Resources Mentioned

Happen to Your Career: An Unconventional Approach to Career Change and Meaningful Work* by Scott Anthony Barlow
Finding the Career That Fits You (Scott’s FREE 8-Day Video Course)

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

How to Actually Move Nu…
599: The Art of Mentoring Well, with Robert Lefkowitz

17 oktober 2022 · 40 min
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Robert Lefkowitz: A Funny Thing Happened on the Way to Stockholm
Robert Lefkowitz is James B. Duke Professor of Medicine and Professor of Biochemistry and Chemistry at the Duke University Medical Center. His group spent 15 difficult years developing techniques for labeling the receptors with radioactive drugs and then purifying the four different receptors that were known and thought to exist for adrenaline. In 1986 Bob and his team transformed the understanding of what had become known as G protein coupled receptors, when he and his colleagues cloned the gene for the beta2-adrenergic receptor. Lees meer

Today, more than half of all prescription drug sales are of drugs that target either directly or indirectly the receptors discovered by Bob and his trainees. These include amongst many others beta blockers, angiotensin receptor blockers or ARBs and antihistamines. He has received numerous honors and awards, including the National Medal of Science, the Shaw Prize, the Albany Prize, and the 2012 Nobel Prize in Chemistry. He was elected to the National Academy of Sciences, the Institute of Medicine, and the American Academy of Arts and Sciences. He is the author with Randy Hall of A Funny Thing Happened on the Way to Stockholm: The Adrenaline Fueled Adventures of an Accidental Scientist*.

In this conversation, Bob and I explore the important nature of mentoring in his success — and how he has in turn utilized mentoring to support so many colleagues and students. We discuss the importance of building careers around problems versus techniques and other key principles that effective mentors adopt. Plus, we explore the key of ownership of work and using fun as an indicator to follow.
Key Points

Success is rarely accidental. Most people with extraordinary accomplishments had outstanding mentors along the way.
Teach people to build their careers around problems, not techniques.
The crucial job of a mentor is to keep things in focus for the person you are mentoring — both in their …
598: The Assumptions That Stop Us From Listening Well, with Oscar Trimboli

10 oktober 2022 · 39 min
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Oscar Trimboli: How to Listen
Oscar Trimboli is an author, host of the Apple award-winning podcast Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces, and cultures around the world. Through his work with chairs, boards of directors, and executive teams, Oscar has experienced firsthand the transformational impact leaders and organizations can have when they listen beyond the words. Lees meer

Oscar is a marketing and technology industry veteran with over 30 years experience across general management, sales, marketing, and operations for Microsoft, PeopleSoft, Polycom, Professional Advantage, and Vodafone. He is the author of the book, Deep Listening and now, his newest book, How to Listen: Discover the Hidden Key to Better Communication*.

In this conversation, Oscar and I explore several of the assumptions that tend to get in our way of listening well. Oscar highlights distinctions that will be useful mindsets for you in showing up better in future conversations. Plus, we discuss how listing goes far beyond simply asking questions.
Key Points

Before we begin listening, it is helpful to tune…much like as orchestra.
We can’t always give our full attention, but we can make the choice as to whether we are paying attention or giving attention.
As much as we intend otherwise, sometimes we listen less well in our closest relationships.
Aim to be curious instead of drawing conclusions.
Asking questions does not necessarily mean you are listening well. Aimless and arbitrary questions are everywhere.

Resources Mentioned

How to Listen: Discover the Hidden Key to Better Communication* by Oscar Trimboli

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

The Way to Be More Coach-Like, with Michael Bungay Stanier (episode 458)
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597: How to Help People Speak Truth to Power, with Megan Reitz

3 oktober 2022 · 38 min
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Megan Reitz: Speak Up
Megan Reitz is Professor of Leadership and Dialogue at Hult International Business School where she speaks, researches, consults and supervises on the intersection of leadership, change, dialogue and mindfulness. She is on the Thinkers50 ranking of global business thinkers and is ranked in HR Magazine’s Most Influential Thinkers listing. She has written Dialogue in Organizations and Mind Time. Lees meer

She is a regular contributor to Harvard Business Review and her research has recently featured in Forbes, on the BBC, in TEDx talks, and in numerous academic and practice-based journals. Her latest research on employee activism was nominated for the Thinkers50 Breakthrough Idea Award. Her most recent book with John Higgins is titled Speak Up: Say What Needs to Be Said and Hear What Needs to Be Heard*.

Many leaders consider what they need to do in order to speak truth to others, but rarely focus on how to make it easier for people to speak to them. In this conversation, Megan and I explore what leaders can do in order to hear what needs to be heard. We share several tactics that will make it easier for others to surface what you need to hear.
Key Points

Speaking up and listening up go hand in hand. Power always affects what gets said and what gets heard.
A key checkpoint is whether or not you really value the opinion of others.
Where you have conversations can make a massive difference on how comfortable the other party is in surfacing an important message for you to hear.
Leaders who have margin in their daily schedules create space for the right moment to hear truth.
Proactively invite challenge and debate through specific invitations. One example: “What do you know that I need to know, but will never be told?”

Resources Mentioned

Speak Up: Say What Needs to Be Said and Hear What Needs to Be Heard* by Megan Reitz and John Higgins

Interview Notes
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Related Episodes

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596: The Ways Leadership Can Derail Us, with Bill George

26 september 2022 · 34 min
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Bill George: True North
Bill George is executive fellow at Harvard Business School, where he has taught leadership since 2004. He is the author of four best-selling books: Authentic Leadership, True North, Discover Your True North, and 7 Lessons for Leading in Crisis. Lees meer

He was chair and CEO of Medtronic, the world’s leading medical technology company. Under his leadership, Medtronic’s market capitalization grew from $1.1 billion to $60 billion, averaging 35 percent a year. Bill has served as a director of Goldman Sachs, ExxonMobil, Novartis, Target, the Mayo Clinic, and World Economic Forum USA. He has been named one of the Top 25 Business Leaders of the Past 25 Years by PBS, Executive of the Year by Academy of Management, and Director of the Year by National Association of Corporate Directors. He is the author with Zach Clayton of True North: Leading Authentically in Today's Workplace, Emerging Leader Edition*.

We’ve all seen leadership go badly and most of us struggle with tendencies to get pulled off course. In this conversation, Bill and I explore the five most common archetypes that tend to derail leaders and the antidote that prevents them. We also discuss how we can recognize these tendencies in ourselves so that we can do better for others.
Key Points
Five archetypes of leadership derailment:

Imposters: political animals who figure out who their competitors and then eliminate them.
Rationalizers: masters of denial who don’t take responsibility themselves.
Glory seekers: motivated by the acclaim of the world.
Loners: they believe they can make it on their own and reject feedback.
Shooting stars: they build shallow foundations and move on quickly to the next things, often avoiding commitment.

Antidotes to leadership derailment:
Write down the most difficult ethical dilemma you are currently facing and chronicle the “least generous” interpretation of your actions.
Project forward a decade and assume the worst: you have derailed in a major failure. Envision t…
595: How to Deal With Passive-Aggressive People, Amy Gallo

19 september 2022 · 40 min
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Amy Gallo: Getting Along
Amy Gallo is an expert in conflict, communication, and workplace dynamics. She combines the latest management research with practical advice to deliver evidence-based ideas on how to improve relationships and excel at work. In her role as a contributing editor at Harvard Business Review, Amy writes about interpersonal dynamics, communicating ideas, leading and influencing people, and building your career. Lees meer

Amy is co-host of HBR's Women at Work podcast and author of both the HBR Guide to Dealing with Conflict and Getting Along: How to Work with Anyone (Even Difficult People)*.

In this conversation, Amy and I discuss one of the most common questions she receives from leaders: how do I handle a colleague who’s passive aggressive? We examine what causes this behavior, how to respond to it, and what to avoid that could worsen the relationship. Plus, we discuss the intention that leaders can bring in responding to passive-aggressive behavior that will help everybody move forward.
Key Points

Don’t use the “passive-aggressive behavior” to label someone. It rarely helps and often results in more defensiveness.
Focus on the other person’s underlying concern or question rather than how they are expressing it. Not everyone is able to discuss thoughts and feelings openly.
Consider doing hypothesis testing to determine what’s next. Language like, “Here’s the story I’m telling myself…” can help everyone move forward without assigning blame.
When making a direct request, stick to the facts. Review past behavior like you’re a referee vs. a fan.
Artificial harmony is a danger spot for teams and leaders. Setting norms can help to reduce passive-aggressive behavior.

Resources Mentioned

Getting Along: How to Work with Anyone (Even Difficult People)* by Amy Gallo

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

The Way to Have Conversations That Matter, with Celeste Headlee (episode 344)
Four Habits Tha…
594: How to Begin Difficult Conversations About Race, with Kwame Christian

12 september 2022 · 39 min
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Kwame Christian: How to Have Difficult Conversations About Race
Kwame Christian is a best-selling author, lawyer, professor, and the Managing Director of the American Negotiation Institute. He has conducted countless specialized trainings worldwide and is a highly sought after keynote speaker. His best-selling book, Finding Confidence in Conflict has helped countless individuals overcome the fear, anxiety, and emotion associated with difficult conversations. The book was inspired by Kwame’s TED Talk with the same name that has over 250,000 views. He’s also host of the Negotiate Anything Podcast, the most popular negotiation podcast in the world. Lees meer

Kwame was the recipient of the John Glenn College of Public Affairs Young Alumni Achievement Award in 2020 and the Moritz College of Law Outstanding Recent Alumnus Award 2021. Additionally, Kwame is a business lawyer at Carlile, Patchen & Murphy LLP and serves a professor for The Ohio State University’s Moritz College of Law in its top-ranked dispute resolution program and Otterbein University’s MBA program. He is also a Contributor for Forbes and his LinkedIn Learning course, How to Be Both Likable And Assertive, was the most popular course on the platform in July of 2021. He is the author of How to Have Difficult Conversations About Race: Practical Tools for Necessary Change in the Workplace and Beyond*.

In this conversation, Kwame and I discuss how to begin a difficult conversation about race. We explore the key questions that each of us should ask ourselves so that we can determine in advance what we want to gain from a tough conversation. Finally, we look at the three critical things to say in the first 30 seconds that will help you start an important conversation that helps everybody move forward.
Key Points

It's hard for someone else to appreciate how much of a person's identity affects every other area of their lives until you've lived it.
People explain away racism because they don’t like it and don’t want it to…
593: How to Start Finding Useful Stories, with David Hutchens

5 september 2022 · 40 min
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David Hutchens: Story Dash
David Hutchens helps leaders find and tell their stories. He works with leaders around the world to find, craft, and tell their most urgent stories for the purpose of creating shared meaning, preserving culture, disseminating learning, and speeding change in organizations. Lees meer

He has taught the Storytelling Leader program at some of the most influential organizations — and he’s written many books, including the Circle of the 9 Muses and The Leadership Story Deck. He is the co-creator with longtime friend of the show Susan Gerke of the GO Team program. He's also the author of the new book, Story Dash: Find, Develop, and Activate Your Most Valuable Business Stories…In Just a Few Hours.

In this conversation, David and I discuss how to find stories that you can use in your organization. We reflect on the reality that we both hear many leaders say to us: “How do I find the right stories?” David then shares the key principles and steps that every leader can take to surface and curate the best stories.
Key Points

The “Us At Our Best” taxonomy is what it looks like when are are delivering with energy and excellence. A recent Southwest Airlines story is an example of this.
Find the area the area of your work where you need to influence the emotional system.
Trust stories about small moments. Don’t attempt to create an epic drama of huge importance. The best stories are individual incidents that send a bigger message.
Formal story mining can be done alone or as team building. Institutionalizing practices like story sharing can help this happen regularly and naturally.
When informally collecting stories, listen for time, place, and person as signals that a story is beginning.

Resources Mentioned

Download a free set of Story Deck cards or…
Reach out to David directly at david@davidhutchens.com for more free resources
Purchase the full set of Leadership Story Deck by David Hutchens

Related Episodes

How to Create an Unstoppable Culture, with Ginger …
592: How to Change the Way You Think, with Ari Weinzweig

29 augustus 2022 · 35 min
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Ari Weinzweig: A Lapsed Anarchist’s Approach to The Power of Beliefs in Business
In 1982, Ari, along with his partner Paul Saginaw, founded Zingerman’s Delicatessen with a $20,000 bank loan, a Russian History degree from the University of Michigan, 4 years of experience washing dishes, cooking, and managing in restaurant kitchens and chutzpah from his hometown of Chicago. Today, Zingerman’s Delicatessen is a nationally renowned food icon and the Zingerman’s Community of Businesses has grown to 10 businesses with over 750 employees and over $55 million in annual revenue. Lees meer

Besides being the Co-Founding Partner and being actively engaged in some aspect of the day-to-day operations and governance of nearly every business in the Zingerman’s Community, Ari is also a prolific writer. His most recent publications are the first 4 of his 6 book series Zingerman’s Guide to Good Leading, including A Lapsed Anarchist’s Approach to The Power of Beliefs in Business.

In this conversation, Ari and I explore how the power of our beliefs show up in virtually every one of our daily actions. We examine how to begin looking at what isn’t working and how to start examining our beliefs. When those beliefs aren’t working, Ari shares several, critical steps we can take to begin to change our thinking.
Key Points

Our beliefs, many of which we may not be consciously aware of, are often calling the shots in our daily actions and behaviors.
Start examining a belief by picking a current problem to address.
Listen carefully to your internal voices to identify the language showing up. Notice places especially where you frame things as facts, certitudes, thoughts, theories, norms, shoulds, and should nots.
Examine how you came to the beliefs that you uncover. Then, confront your cannons.
Change now, find facts later. Most people do that the opposite way.

Resources Mentioned

A Lapsed Anarchist's Approach to the Power of Beliefs in Business by Ari Weinzweig
Humility: A Humble, Anarchistic Inquiry…
591: How to Build a Network While Still Doing Everything Else, with Ruth Gotian

22 augustus 2022 · 39 min
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Ruth Gotian: The Success Factor
Ruth Gotian has been hailed by the journal Nature and Columbia University as an expert in mentorship and leadership development. Recently, she was named as the #1 emerging management thinker in the world by Thinkers50. She was a semi-finalist for the Forbes 50 Over 50 list and has coached and mentored hundreds of people throughout her career. Lees meer

In addition to being published in academic journals, she is a contributor to Forbes and Psychology Today, where she writes about optimizing success. She is the Chief Learning Officer in Anesthesiology and former Assistant Dean of Mentoring and Executive Director of the Mentoring Academy at Weill Cornell Medicine, where she is a faculty member. She is the author of The Success Factor: Developing the Mindset and Skillset for Peak Business Performance*.

In this conversation, Ruth and I explore her research on how high achievers build their networks — and also what works for us both in our personal practices. We discuss several tactics that most leaders can use to strengthen existing networks. Plus, we examine the mindsets that tend to lead to success in professional relationships, in spite of busy schedules.
Key Points

High achievers are always seeking perspective, insight, and inspiration from people in many different career stages and disciplines.
Use the 24/7/30 rule when making new connections. Reach out within 24 hours, again in 7 days, and also at 30 days.
Almost always there is a way you can add value to another person, even if they are at the top of professional game. Find that way to help.
When you create content on social media, you emerge as one of the 1% of professionals who choose to do this.
Give without expectation of anything in return.

Resources Mentioned

The Success Factor: Developing the Mindset and Skillset for Peak Business Performance* by Ruth Gotian
How Do You Find a Decent Mentor When You’re Stuck at Home? by Ruth Gotian
Networking for Introverted Scientists by Ruth Got…
590: How to Genuinely Show Up for Others, with Marshall Goldsmith

15 augustus 2022 · 35 min
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Marshall Goldsmith: The Earned Life
Marshall Goldsmith is one of the world’s leading executive coaches and the New York Times bestselling author of many books, including What Got You Here Won’t Get You There, Mojo, and Triggers. In his coaching practice, he has advised more than 150 major CEOs and their management teams, including clients like Alan Mulally, Frances Hesselbein, and Hubert Joly. His newest book is The Earned Life: Lose Regret, Choose Fulfillment*. Lees meer

We’ve all heard about the benefits of empathy and most of us assume that more empathy for the people we lead is always better. In this conversation, Marshall and I look at the different types of empathy and explore the downsides of leaning into empathy too much. Plus, we discuss how singular empathy can help busy leaders stay present in the midst of their busy schedules.
Key Points

There are multiple types of empathy — and each of them bring challenges along with their positive attributes.
We often hit the reset button successfully at work, but then neglect it in our personal relationships.
Singular empathy helps us to stay present with people and to move between the multiple spaces and situations that most leaders find themselves in daily.
A key question for us all to ask ourselves: am I being the person I want to be right now?

Resources Mentioned

The Earned Life: Lose Regret, Choose Fulfillment* by Marshall Goldsmith

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

The Way to Stop Rescuing People From Their Problems, with Michael Bungay Stanier (episode 284)
Getting Better at Empathy, with Daniel Goleman (episode 391)
The Way to Be More Self-Aware, with Tasha Eurich (episode 442)

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589: How to Create Inclusive Hiring Practices, with Ruchika Tulshyan

8 augustus 2022 · 37 min
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Ruchika Tulshyan: Inclusion on Purpose
Ruchika Tulshyan is the founder of Candour, a global inclusion strategy firm. She is a regular contributor to The New York Times and Harvard Business Review. As a keynote speaker, Ruchika has addressed organizations like NASA, Bill & Melinda Gates Foundation, and the United States Congress. Lees meer

Ruchika is the author of The Diversity Advantage: Fixing Gender Inequality in the Workplace, and most recently, Inclusion on Purpose: An Intersectional Approach to Creating a Culture of Belonging at Work*. She is on the Thinkers50 Radar list and named as one of Hive Learning's Most Influential D&I Professionals for the past two years.

In this conversation, Ruchika and I discuss how leaders can adapt their hiring practices to attract more diverse candidates — and ultimately support inclusion inside their organizations. We discuss the importance of what to both include and avoid in job postings. Plus, we examine how well-intended interview practices can sometimes have unintended results on supporting diversity and inclusion.
Key Points

Make the hiring process transparent from start to finish.
Include an authentic equal opportunity statement.
Refrain from using certain words in job listings. Examples include: rockstar, ninja, hacker, guru, manage, build, aggressive, fearless, independent, analytic, and assertive.
Emphasize skills and experience over professional degrees.
Avoid panel interviews and refrain from asking questions or having conversations about culture fit.

Resources Mentioned

Inclusion on Purpose: An Intersectional Approach to Creating a Culture of Belonging at Work* by Ruchika Tulshyan

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

How to Get the Ideal Team Player, with Patrick Lencioni (episode 301)
How to Be More Inclusive, with Stefanie Johnson (episode 508)
Start Finding Overlooked Talent, with Johnny Taylor, Jr. (episode 544)

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Activate your free mem…
588: How to Help Your Manager Shine, with David Gergen

1 augustus 2022 · 29 min
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David Gergen: Hearts Touched With Fire
David Gergen has served as a White House adviser to four US presidents of both political parties: Richard Nixon, Gerald Ford, Ronald Reagan, and Bill Clinton. He then served as the editor of US News & World Report. For the past two decades, he has served as a professor of public service and founding director of the Center for Public Leadership at the Harvard Kennedy School. Lees meer

David is also a senior political analyst for CNN, where he is a respected voice in national and international affairs. He is the author of Hearts Touched with Fire: How Great Leaders Are Made*.

In this conversation, David and I discuss his years working in the White House for four different presidents. We explore what worked for David to be able to support a powerful person in being the best version of themselves. Plus, we discuss how to speak truth to power, the strategy of playing to strengths, and the critical importance of staying aligned with the big picture.
Key Points

Speaking up means you ensure that your manager has considered alternate perspectives.
Be aware of your own shortcomings so you do not bias your own advice.
You made need to help a manager overcome their own challenges. Help them play to their strengths.
Beware of managing up with arrogance. Instead, create zones and pathways that can help a manager make tough calls.
Making a suggestion in a short note can be one way to open up a tough conversation.
Keep the bigger, nobler motive in mind at all times. Advocate for that larger vision.

Resources Mentioned

Hearts Touched with Fire: How Great Leaders Are Made* by David Gergen
The Bin Laden Raid: Inside the Situation Room Photo

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

How to Start Managing Up, with Tom Henschel (episode 433)
Leadership in the Midst of Chaos, with Jim Mattis (episode 440)
How to be Diplomatic, with Susan Rice (episode 456)
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587: Enhancing Teamwork and Confidence, with Bonni Stachowiak

4 juli 2022 · 40 min
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Bonni Stachowiak: Teaching in Higher Ed
Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*.
Listener Questions Lees meer

Margaret is wondering what resources we’d recommend for her team to identify different communication styles.
Jeff asked us what steps we might take to help someone increase their confidence.
Christopher mentioned a prior episode and is seeking our advice on what to do when challenging authority is ignored.

Resources Mentioned

GO Team Resources by Susan Gerke and David Hutchens
Creative Acts for Curious People* by Sarah Stein Greenberg
Emergent Strategy* by adrienne maree brown
StrengthsFinder
Dignity: Its Essential Role in Resolving Conflict* by Donna Hicks

Related Episodes

How Teams Use StrengthsFinder Results, with Lisa Cummings (episode 293)
How to Lead an Offsite, with Tom Henschel (episode 377)
End Imposter Syndrome in Your Organization, with Jodi-Ann Burey (episode 556)
The Way to Make Struggles More Productive, with Sarah Stein Greenberg (episode 569)

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586: How to Involve Stakeholders in Decisions, with Eric Pliner

27 juni 2022 · 33 min
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Eric Pliner: Difficult Decisions
Eric Pliner is chief executive officer of YSC Consulting. He has designed and implemented leadership strategy in partnership with some of the world’s best-known CEOs and organizations. Eric’s writing has been featured in Harvard Business Review, Fortune, Forbes, and Fast Company. Lees meer

A member of the Dramatists’ Guild of America, Eric is co-author of the U.S. National Standards for Health Education and Spooky Dog & the Teen-Age Gang Mysteries (with Amy Rhodes), an Off-Broadway theatrical parody of television cartoons for adults. He is a board director with Hip Hop Public Health. He is also the author of Difficult Decisions: How Leaders Make the Right Call with Insight, Integrity, and Empathy*.

In this conversation, Eric and I discuss the difficult and sometimes awkward moments when we engage other stakeholders in our decisions. We explore the language to use when discussing a stakeholder’s role in a decision. Plus, Eric details how to establish clear expectations about involvement in decisions to avoid sending messages that we otherwise don’t intend.
Key Points

Clarify who you will engage and how you intend to do so.
Before discussing a decision with a stakeholder, explain how the decision is going to be made. Make it clear if you’re offering them a view, a voice, a vote, or a veto.
Standardize your individual and team processes for decision-making.
Ask the stakeholder for input — and go deeper with a second or third question to appreciate what’s behind what they’ve said.
Remind stakeholders how the decision will be made when you conclude. Don’t underestimated the importance of this step.

Interview Notes
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Related Episodes

How to Influence Many Stakeholders, with Andy Kaufman (episode 240)
How to Deal with Opponents and Adversaries, with Peter Block (episode 328)
The Way to Make Better Decisions, with Annie Duke (episode 499)
Handling a Difficult Stakeholder, with N…
585: How Top Leaders Influence Great Teamwork, with Scott Keller

20 juni 2022 · 40 min
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Scott Keller: CEO Excellence
Scott is a senior partner in McKinsey’s Southern California office. He co-leads the firm’s global CEO Excellence service line and is the author of six books, including the bestseller Beyond Performance. Scott spent his early consulting years working on business strategy and operational topics until his life was turned upside down when his second child was born with profound special needs. Lees meer

After taking time off to attend to his family, Scott returned to McKinsey with the desire to bring the best of psychology, social science, and the study of human potential into the workplace. He is a cofounder of Digital Divide Data and one of a few hundred people in history known to have traveled to every country in the world. His most recent book written with Carolyn Dewar and Vikram Malhotra is titled CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest*.

In this conversation, Scott and I examine McKinsey’s research on what the top CEOs do (and avoid) when building great teams. We look at a few of the key mindsets that the best CEOs bring to their organizations — and how teamwork plays into this. Plus, we explore some of the key questions top leaders should ask when determining if it’s time to exit someone from the team.
Key Points

Top leaders staff for both aptitude and attitude. The have an eye to both the short and long term.
The most successful CEOs have a mindset of “first team” and expect leaders in the organization to prioritize serving the whole team/organization over any functional area.
New CEOs are often known for acting quickly on staffing, but the most successful leaders also temper this with fairness. They use the four questions below to act with both fairness and speed.
Top leaders stay connected with people throughout the organization, but also keep some distance. There’s a key distinction between being friendly and making friends.

The best CEO’s ensure that they have positively addressed all four ques…
584: The Starting Point for Inclusive Leadership, with Susan MacKenty Brady

13 juni 2022 · 38 min
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Susan MacKenty Brady: Arrive and Thrive
Susan MacKenty Brady is the Deloitte Ellen Gabriel Chair for Women and Leadership at Simmons University and the first Chief Executive Officer of The Simmons University Institute for Inclusive Leadership. As a relationship expert, leadership wellbeing coach, author, and speaker, Susan educates leaders and executives globally on fostering self-awareness for optimal leadership. Lees meer

Susan advises executive teams on how to work together effectively and create inclusion and gender parity in organizations. She is the coauthor, along with Janet Foutty and Lynn Perry Wooten, of The Wall Street Journal bestselling book, Arrive and Thrive: 7 Impactful Practices for Women Navigating Leadership*.

In this conversation, Susan and I discuss the reality that while we may intend well on inclusion, real change starts with us first. We explore how implicit bias assessments can be useful in discovering where they bias is that we don’t see in ourselves. Plus, we examine some of the key actions we can take on relationship building and repair in order to get better.
Key Points

Most of us intend well, but we often miss the opportunity to move from being an ally (alignment) to being an upstander (taking action in the moment).
Utilizing an assessment can help us understand where our implicit biases diverge from our conscious thoughts.
Curiosity and relationship-building isn’t just for the moment — it’s the before, during, and after of conversations to discover how we get better.
When we make a misstep, move quickly and purposefully to repair the relationship.

Resources Mentioned

Arrive and Thrive: 7 Impactful Practices for Women Navigating Leadership* by Susan MacKenty Brady, Janet Foutty, and Lynn Perry Wooten
The Inclusive Leader's Playbook by Susan MacKenty Brady, Elisa van Dam, and Loe Lee
Project Implicit: Implicit Association Tests

Interview Notes
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Related Episodes

What You G…
583: How to Give Feedback, with Russ Laraway

6 juni 2022 · 38 min
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Russ Laraway: When They Win, You Win
Russ has had a diverse 28 year operational management career. He was a Company Commander in the Marine Corps before starting his first company, Pathfinders. From there, Russ went to the Wharton School, and then onto management roles at Google and Twitter. He then co-founded Candor, Inc., along with best selling author and past guest Kim Scott. Lees meer

Over the last several years, Russ served as the Chief People Officer at Qualtrics, and is now the Chief People Officer for the fast-growing venture capital firm, Goodwater Capital, where he is helping Goodwater and its portfolio companies to empower their people to do great work and be totally psyched while doing it. He's the author of the book When They Win, You Win: Being a Great Manager Is Simpler Than You Think*.

It’s the job of every leader to give feedback. In this episode, Russ and I discuss what to say and what to avoid when giving feedback. Plus, we explore how to think about truth and the most effective ways to start and close feedback conversations in order to help everybody move forward.
Key Points

Avoid spending too much time talking about the impending conversation and just have the conversation.
Use language like this: “I think I’m seeing some behavior that I believe is getting in your way. Are you in a spot where you can hear that right now?”
Use the framework of situation, behavior/work, and impact in order to organize your feedback.
Invite dialogue by asking: “What are your thoughts about that?”
Avoid framing feedback discussions around “the truth” — there are always multiple truths in every discussion like this. You are offering them what you see.

Resources Mentioned

When They Win, You Win: Being a Great Manager Is Simpler Than You Think* by Russ Laraway
When They Win, You Win website

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

Three Steps to Soliciting Feedback, with Tom Henschel (episode 107)
Three Steps…
582: How to Compare Yourself to Others, with Mollie West Duffy

30 mei 2022 · 39 min
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Mollie West Duffy: Big Feelings
Mollie West Duffy is an expert in organizational design, development, and leadership coaching. She previously was an organizational design lead at global innovation firm IDEO. She’s helped advise and coach leaders and founders at companies including Casper, Google, LinkedIn, Bungalow, and Slack. She’s experienced in designing talent processes and systems, as well as organizational structures and behaviors, cultural values, and learning and development programs. Lees meer

She's written for Harvard Business Review, Fast Company, Entrepreneur, Quartz, and other digital outlets. She co-founded the Capital Good Fund, Rhode Island's first microfinance fund. She is the co-author with Liz Fosslien of the Wall Street Journal bestseller No Hard Feelings: The Secret Power of Embracing Emotions at Work and now their second book Big Feelings: How To Be Okay When Things Are Not Okay*.

We’ve all heard the well-intended advice that we should not compare ourselves to others. In this conversation, Mollie and I explore why that's almost impossible to do and how we can cooperate a bit more with the inevitable and make our comparisons more useful. We highlight some of the key ways that comparison can help us and where leaning in may actually be useful in your own happiness and development.
Key Points

It’s a myth that the less you compare yourself to others, the better. Often, the opposite is true: we don’t compare ourselves enough.
We tend to compare our weaknesses to other people's strengths. Finding ways to curate our inputs is often much more useful.
Shifting from malicious envy to benign envy is helpful. Thoughts such as “I’m inspired by what they’ve done…” or “I haven’t done what they’ve done…yet,” can move us to a healthier place.
We see the best of people on social media. It’s helpful to piece together the missing footage by comparing some of the nitty gritty.
Compare present you against past you.

Resources Mentioned

Big Feelings: How To Be Okay When T…
581: Handling a Difficult Stakeholder, with Nick Timiraos

23 mei 2022 · 36 min
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Nick Timiraos: Trillion Dollar Triage
Nick Timiraos has been the chief economics correspondent at The Wall Street Journal since 2017, where he is responsible for covering the Federal Reserve and other major developments in U.S. economic policy. He joined the Journal in 2006 and previously covered the 2008 presidential election. Lees meer

He wrote about U.S. housing markets and the mortgage industry as a reporter based in New York. His coverage included the government’s response to the foreclosure crisis and the takeover of finance companies Fannie Mae and Freddie Mac. Nick is the author of Trillion Dollar Triage: How Jay Powell and the Fed Battled a President and a Pandemic -- and Prevented Economic Disaster*.
Key Points
Some of Federal Reserve Chair Jerome “Jay” Powell’s core skills have helped him navigate difficult stakeholders:

He’s highly regarded as a good listener with excellent emotional intelligence.
He’s intentional about creating strong teams and espoused the value of teamwork regularly.
He is mindful of daily events, but is always playing the long game.
He speaks in plain language that makes sense to many people, regardless of their education level.

Specifically, four unwritten rules of dealing with a difficult stakeholder like Donald Trump emerged in Nick’s analysis of Jay Powell’s public appearances:

Don’t talk about Trump.
When provoked, don’t return fire.
Stick to the economy, not politics.
Develop allies outside the Oval Office.

Resources Mentioned

Trillion Dollar Triage: How Jay Powell and the Fed Battled a President and a Pandemic -- and Prevented Economic Disaster* by Nick Timiraos
Nick Timiraos website

Interview Notes
Download my interview notes in PDF format (free membership required).
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How to Listen When Someone Is Venting, with Mark Goulston (episode 91)
How to Handle a Boss Who’s a Jerk, with Tom Henschel (episode 164)
The Way Out of Major Conflict, with Amanda Ripley (episode 529)

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580: Help People Show Up as Themselves, with Frederic Laloux

16 mei 2022 · 38 min
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Frederic Laloux: Reinventing Organizations
Frederic is the author of Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness*. The book is a global word-of-mouth bestseller with over 850,000 copies sold in 20 languages. Frederic’s work has inspired the founders of Extinction Rebellion, the Sunrise Movement, and Project Drawdown, as well as countless corporate leaders and faith movements. In a past life, he was an associate principal with McKinsey & Company. He's also the creator of the Insights for the Journey video series. Lees meer

In this conversation, Frederic and I explore a place where almost every leader can have a meaningful impact: helping people show up as their whole selves. We discuss how critical it is for leaders to lead the way in doing this — and how storytelling can be an important entry point. We look at some of the practical actions leaders can take to enter into a place of wholeness, including elevating beyond content, using everyday language, and integrating with the work at hand.
Key Points

As a leader, wholeness begins with you. Exploring wholeness yourself sets the stage for everyone else to be able to engage more fully.
Rather than talking lots about wholeness, it’s often helpful just to begin modeling it. When you do, everyday language us useful to help others engage.
Your personal history, the history of the organization, and the organization’s purpose are often helpful stories to share that open up a space for wholeness.
You can turn any conversation into a moment of wholeness. One invitation for leaders is to stop talking about content and elevate the dialogue to “what’s happening” overall.
Resist any temptation to disconnect wholeness from the work at hand. Bringing these together helps people to show up at work more authentically.

Resources Mentioned

Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness* by Frederic Laloux
Reinven…
579: How to Pitch Your Manager, with Tom Henschel

9 mei 2022 · 38 min
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Tom Henschel: The Look & Sound of Leadership
Tom Henschel of Essential Communications grooms senior leaders and executive teams. As an internationally recognized expert in the field of workplace communications and self-presentation, he has helped thousands of leaders achieve excellence through his work as an executive coach and his top-rated podcast, The Look & Sound of Leadership. Lees meer

In this conversation, Tom and I explore the sometimes awkward moment of needing to get buy-in from your manager on a next step, proposal, or funding. We detail three considerations and how attention to them can help you frame this conversation better. Plus, we share tactics such as making the business case, telling a story, and past interactions — in order to help you get forward movement.
Key Points

Three lenses of consideration are helpful when considering how to pitch you manager: purpose, preference, and protocol.
When framing your purpose in making a pitch, it’s helpful to be able to change altitude. Consider “clicking out” on a map to frame the bigger picture.
To be purposeful, make sure you are making the business case for whatever you are pitching. Anger and emotion can be sentinels that you might not have moved past thinking about it personally or framed the business context fully.
Consider past interactions with your manager on how they prefer to receive information. The way you pitch them should begin with their preferences, not yours.
Get intel in advance from other stakeholders, if practical. They can help you see the variables that might be clouding your judgement if you’re too close to the situation.
Clearly frame the problem and examples of it. Consider strutting your pitch in the framework of The Want, The Obstacle, and The Resolution (see PDF below).

Resources Mentioned

Storytelling: A Three-Part Model by Tom Henschel (PDF download)

Related Episodes

How to Start Managing Up, with Tom Henschel (episode 433)
The Way to Influence Executives, with Nancy Duarte (episod…
578: Leadership When Others Know More Than You, with Bonni Stachowiak

2 mei 2022 · 37 min
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Bonni Stachowiak: Teaching in Higher Ed
Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*.
Listener Questions Lees meer

Allison asked for resources on how to lead others who are more knowledgeable than you in the field of work.
Everett wondered how he can navigate a situation where accents make it difficult to understand interview candidates.
Stephen asked about motivating people independent of incentives.

Resources Mentioned

The Empowered Manager: Positive Political Skills at Work* by Peter Block
Drive* by Daniel Pink
Effective Delegation of Authority: A (Really) Short Book for New Managers About How to Delegate Work Using a Simple Delegation Process* by Hassan Osman
The Coaching Habit* by Michael Bungay Stanier
Humble Leadership* by Edgar Schein and Peter Schein
HBO Max Presents Brené Brown: Atlas of the Heart
Leading with Dignity: How to Create a Culture That Brings Out the Best in People* by Donna Hicks
On the folly of rewarding A while hoping for B by Steven Kerr

Related Episodes

How to Improve Your Coaching Skills, with Tom Henschel (episode 190)
How to Motivate People, with Dan Ariely (episode 282)
The Path of Humble Leadership, with Edgar Schein and Peter Schein (episode 363)
Effective Delegation of Authority, with Hassan Osman (episode 413)
Start Finding Overlooked Talent, with Johnny Taylor, Jr. (episode 544)

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577: The Path Towards Joy in Your Career, with David Novak

25 april 2022 · 37 min
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David Novak: Take Charge of You
David Novak is Co-Founder, retired Chairman and CEO of Yum! Brands, the world’s largest restaurant company with over 45,000 restaurants in more than 135 countries and territories. During his tenure as CEO, Yum! Brands became a global powerhouse, growing from $4 billion in revenue to over $32 billion. After retiring in 2016, he became Founder and CEO of David Novak Leadership, dedicated to developing leaders at every stage of life. David is also the host of the top-ranked podcast, How Leaders Lead and founder of the leadership development platform of the same name. Lees meer

An expert on leadership and recognition culture, David is also a New York Times bestselling author. His books include Taking People With You: The Only Way to Make Big Things Happen, O GREAT ONE! A Little Story About the Awesome Power of Recognition, and his latest book with Jason Goldsmith, Take Charge of You: How Self Coaching Can Transform Your Life and Career*.

In this conversation, David and I discuss the importance of finding joy in our careers. David highlights several of the key questions that he utilizes when helping others to uncover how joy can show up their work. He encourages us to surface the single biggest thing that’s important right now in order to get immediate traction.
Key Points

Sometimes your best (and only) coach is yourself.
Use joy as your destination finder.
Find your joy blockers by asking yourself: what’s getting in the way of my joy? Your worst days often provide insight on this.
Discover your joy builders by asking yourself: what would grow your joy personal and professionally? Your most memorable days are starting points for answers here.
Your goal is to surface your single biggest thing. This changes over time, but ideally is only one thing, one at a time. That’s how you gain traction.

Resources Mentioned

Take Charge of You: How Self Coaching Can Transform Your Life and Career* by David Novak and Jason Goldsmith

Interview Notes
Download …
576: How to Help People Engage in Growth, with Whitney Johnson

18 april 2022 · 38 min
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Whitney Johnson: Smart Growth
Whitney Johnson is CEO of the tech-enabled talent development company Disruption Advisors, an Inc. 5000 fastest-growing private company in America. As one of the top ten business thinkers in the world as named by Thinkers50, Whitney is an expert at smart growth leadership. She has worked at FORTUNE 100 companies, and as an award-winning equity analyst on Wall Street. Lees meer

Whitney co-founded the Disruptive Innovation Fund with the late Clayton Christensen. She has coached alongside Marshall Goldsmith, selected by him in 2017 as a Top 15 Coach out of a pool of more than 17,000 candidates. She is the author of Disrupt Yourself and the host of the podcast of the same name. She is also the author of Smart Growth: How to Grow Your People to Grow Your Company*.

In this conversation, Whitney and I explore a big reality of growth; it’s often slow at the start. We discuss three practical steps that leaders can take for both themselves and others to stay engaged during the early stages of growth.
Key Points

Auditing some of your roles, secrets, beliefs, values, and boundaries will help you move forward along the growth path.
Listen to the stories that others tell and help them link past experiences with what’s important today.
Images are a critical entry point to growth. Utilize them in addition to the new behavior itself to begin to frame your thinking and identity.
Circle back after receiving feedback and show others what you’ve learned from it and how it’s changed your behavior. That motivates them to stay invested.
Use “I am” statements that have a noun rather than a verb. Instead of “I run,” consider saying, “I am a runner.”

Resources Mentioned

Smart Growth: How to Grow Your People to Grow Your Company* by Whitney Johnson

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

How to Become the Person You Want to Be, with James Clear (episode 376)
How to Motivate Leaders, with John Maxwell (ep…
575: Make It Easier to Challenge Authority, with Richard Rierson

11 april 2022 · 37 min
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Richard Rierson: Dose of Leadership
Richard Rierson has over 30 years of real-world, practical leadership experience as a United States Marine Corps officer, professional aviator, and corporate executive. His philosophy is that our leadership challenges should be met with the lifelong dedication and pursuit of becoming composed, confident, consistent, courageous, and compassionate. Lees meer

In addition to being a sought after speaker, coach, and consultant, he is the host of the Dose of Leadership podcast. He's also a commercial airline pilot, currently flying as a first officer on the Boeing 787 Dreamliner.

In this conversation, Richard and I explore how professional aviation emerged from the accidents of the 1970’s to improve challenging authority inside the cockpit. We discuss the principles of crew resource management (CRM) and how more structure and intention between crew members vastly reduced the number of aviation accidents. We examine what leaders can do to use similar principles to support appropriately challenging authority inside their organizations.
Key Points

Almost every accident is a chain of events. The key is to have self awareness in the chain and to interrupt it.
Making the invitation to challenge before the work begins makes it far more likely that another party will speak up when they see something.
Pilots use green, yellow, and red as simple and immediate indicator to others in the cockpit how much stress they are holding.
Three steps are use to pilots to escalate challenging a more senior pilot: ask a question, make a suggestion, take control i.e. “my aircraft.”

Resources Mentioned

Sully with Tom Hanks
The Crash of Flight 401, and the Lessons for Your Company by Dave Yarin
The Evolution of Airline Crew Resource Management by Jean Dennis Marcellin

Related Episodes

The Way to Turn Followers Into Leaders, with David Marquet (episode 241)
How to Deal with Opponents and Adversaries, with Peter Block (episode 328)
How to Talk to People Who Have Powe…
574: How to Reduce Frictions That Slow Good Intentions, with Deepa Purushothaman

4 april 2022 · 40 min
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Deepa Purushothaman: The First, The Few, The Only
Deepa is the co-founder of nFormation, a company which provides a brave, safe, and new space for professionals who are women of color. She spent more than twenty years at Deloitte and was a first herself: an Indian American woman and one of the youngest people to make partner in the company’s history. Lees meer

In her time there, she helped grow Deloitte's Social Impact Practice, served as a National Managing Partner of Inclusion, and served as the Managing Partner of WIN—the firm’s renowned program to recruit, retain, and advance women.

Deepa speaks extensively on women and leadership. She has been featured at national conferences and in publications including Bloomberg BusinessWeek, The Huffington Post, and Harvard Business Review. She is the author of The First, The Few, The Only: How Women of Color can Redefine Power in Corporate America*.
Key Points

The corporate space has not fostered true equity. Often, many of us don’t see the systemic examples each day of friction.
“We can’t find you,” is an often believed delusion when companies intend to attract more women of color.
“I don’t see color,” is often a well-intended belief, but in practice often marginalizes the lives experiences of women of color.
“DEI will fix it all,” is an illusion. We all should be supporting peers in formal DEI roes to volunteer, show up, and be key partners in the work that benefits all of you.
“You got white-manned,” reflects the belief that the world has to be a zero-sum competition.

Resources Mentioned

The First, The Few, The Only: How Women of Color can Redefine Power in Corporate America* by Deepa Purushothaman

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

Start Finding Overlooked Talent, with Johnny Taylor, Jr. (episode 544)
The Way Managers Can be Champions for Justice, with Minda Harts (episode 552)
Overcome Resistance to New Ideas, with David Schonthal (episode 557)

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573: How to Protect Your Confidence, with Nate Zinsser

28 maart 2022 · 39 min
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Nate Zinsser: The Confident Mind
Nate Zinsser is an expert in the psychology of human performance. He has been at the forefront of applied sport psychology for over thirty years. He has been a regular consultant to the Philadelphia Flyers and New York Giants as well as a consultant for the FBI Academy, the U.S. Army World Class Athlete Program, the U.S. Army Recruiting Command, and the U.S. Army Marksmanship Unit. Lees meer

Since 1992 he has directed a cutting edge applied sport psychology program at the United States Military Academy’s Center for Enhanced Performance, personally conducting over seventeen thousand individual training sessions and seven hundred team training sessions for cadets seeking the mental edge for athletic, academic, and military performance. His most recent book is titled The Confident Mind: A Battle-Tested Guide for Unshakable Performance*.

In this conversation, Nate and I explore the reality that almost every leader faces: continual challenges to our own confidence. We examine some of the misconceptions around confidence and how those misperceptions tend to limit us. Then, we discuss the most effective practices you can use to maintain — and improve — the confidence that you’ve already built.
Key Points

It’s a misconception that once you become confident, you’ll stay that way forever.
Confidence has little to do with what happens to you and tons to do with how you think about what happens to you.
For a more constructive attitude when bad things happen, use these three elements: decide that it’s temporary, limited, and non-representative.
To win the battle with your own negative thinking, acknowledge the negativity, silence it, and then replace it with something better to get the last word.
Protecting your confidence is an ongoing practice. You’ll never stop doing it — but the good news is that it will give you an edge if you can develop this practice.

Resources Mentioned

The Confident Mind: A Battle-Tested Guide for Unshakable Performance* by …
572: The Key Indicators of Team Resilience, with Keith Ferrazzi

21 maart 2022 · 35 min
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Keith Ferrazzi: Competing in the New World of Work
Keith Ferrazzi is the founder and chairman of Ferrazzi Greenlight, a management consulting and coaching company that works to transform many of the largest organizations and governments in the world. A graduate of Harvard Business School, Keith rose to become the youngest chief marketing officer of a Fortune 500 company during his career at Deloitte and later became CMO and head of sales at Starwood Hotels. Lees meer

He has contributed to Harvard Business Review, Forbes, Fortune, and The Wall Street Journal and is The New York Times number one bestselling author of Who’s Got Your Back, Never Eat Alone, and Leading Without Authority. He is the co-author with Kian Gohar and Noel Weyrich of Competing in the New World of Work: How Radical Adaptability Separates the Best from the Rest*.

In this conversation, Keith and I discuss what his team and him have learned from the most resilient teams they’ve supported. We explore some of the most useful strategies to build a more resilient team and highlight key actions that will help leaders and teams through challenging times.
Key Points

Resilient teams have compassion and empathy for each other. They show care through both success and failure.
Humility is the ability to ask for help. Resilient teams have a culture that supports and encourages this.
Many leaders espouse candor for their teams, but far less actually have teams with candor. Resilient teams speak truth — and it’s up to leaders to show them the way.
Resourceful teams develop solutions at a higher velocity. They use systems and structures to move past challenges and doubts more quickly.

Resources Mentioned

Competing in the New World of Work* by Keith Ferrazzi, Kian Gohar, and Noel Weyrich
7 Strategies to Build a More Resilient Team*

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

How Great Teams Find Purpose, with David Burkus (episode 481)
Leadership Means You Go…
571: Engaging People Through Change, with Cassandra Worthy

14 maart 2022 · 38 min
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Cassandra Worthy: Change Enthusiasm
Cassandra Worthy enables organizations and individuals to grow through major change and significant shift by harnessing the power of emotion. Whether undergoing a merger, acquisition, start-up, explosive growth, or significant contraction, the strategies and tools of Change Enthusiasm are motivating and energizing workforces worldwide. Her consulting firm was birthed from the pain and challenges she overcame as a corporate executive. Lees meer

Cassandra’s client base spans the Fortune 500, including Procter & Gamble, Allstate, Jones Lang LaSalle, Centene Corporation, ConferenceDirect, and WeWork. She's a chemical engineer by training and also brings over a decade of M&A experience distilled down into the critical leadership traits required to lead with exception during times of change and trans-formation. She's the author of Change Enthusiasm: How to Harness the Power of Emotion for Leadership and Success*.

In this conversation Cassandra and I explore the critical importance of emotion in the change process. We detail some of the key places where leaders often miss opportunities to prioritize employee well-being. Then, Cassandra shares some practical steps leaders can take that will help employees better recognize signal emotions so they can eventually find opportunity and choice during the change process.
Key Points

Many leaders tend to diminish or ignore negative emotions during change. Actively doing that may prevent employees in getting to a place where they see opportunity — and eventually choice.
Beware focusing too much attention on vision, roles, and responsibilities — and not enough on employee well-being and fulfillment.
The change process is like driving in a car. The structure of the process is the vehicle itself and the people are their fuel.
Have discussion about handling change a regular item in 1:1 agendas and team meetings.
Leaders can enter into the opportunity that change provides by sharing their own emotions. One wa…
570: Effective Hybrid Team Management, with Hassan Osman

7 maart 2022 · 40 min
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Hassan Osman: Hybrid Work Management
Hassan Osman is a director at Cisco Systems (his views are his own) where he leads a team of project and program managers on delivering complex projects across the world. He’s also served as a management consultant at EY, where he led projects and programs for the largest enterprises. Lees meer

Hassan the author of several Amazon bestselling books about team management, including his most recent book, Hybrid Work Management: How to Manage a Hybrid Team in the New Workplace*.

In this conversation, Hassan and I examine the new reality and popularity of the hybrid workforce. Many leaders are now managing teams that are both co-located and remote, with individual team members regularly migrating between the two. We explore useful practices that will help you support effective teamwork and progress, regardless of physical location.
Key Points

Recent statistics from many sources are indicating that a majority of employees desire (and are beginning to expect) some kind of hybrid work arrangement.
Lead with a remote first culture so that there isn’t a two-tier class of employees in your organization.
Conduct all meetings online, regardless of the location of attendees. Use technology to provide a seamless experience whether somebody is co-located or remote.
Batch meetings together and, if possible, align work days to allow from in person interactions, when ideal.
Be cognizant of offline decisions. Involve remote employees in conversation that start offline and inform them about updates and decisions that might have occurred outside virtual interactions.

Resources Mentioned

Hybrid Work Management: How to Manage a Hybrid Team in the New Workplace* by Hassan Osman
Hybrid Work Management: How to Manage a Hybrid Team (Udemy course)
The Couch Manager (Hassan's site)

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

Effective Delegation of Authority, with Hassan Osman (episode 413)
Transitionin…
569: The Way to Make Struggles More Productive, with Sarah Stein Greenberg

28 februari 2022 · 38 min
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Sarah Stein Greenberg: Creative Acts for Curious People
Sarah Stein Greenberg is the Executive Director of the Stanford d.school. She leads a community of designers, faculty, and other innovative thinkers who help people unlock their creative abilities and apply them to the world. She speaks regularly at universities and global conferences on design, business, and education. Lees meer

Sarah holds an MBA from Stanford's Graduate School of Business and also serves as a trustee for global conservation organization Rare. She is the author of the book Creative Acts for Curious People: How to Think, Create, and Lead in Unconventional Ways*.

In this conversation, Sarah and I discuss the reality that all of us face with real learning: uncomfortable struggle. We detail some of the typical pattens that occur with struggle and how we can almost predict it at certain points. Plus, we discussed what Sarah and her colleagues have discovered about we can do to make the most of the struggles we regularly face.
Key Points

Part of the process of creativity almost always feels terrible. The “trough of despair” is hard, but also essential.
Struggle helps us learn better. There’s a sweet spot between what you already know well and what seems impossible. That middle zone is productive struggle.
It’s helpful to set expectations in advance when innovating or creating that discomfort is an indicator that you’re moving forward.
When people are in the midst of struggle, shifting the focus from thinking and talking to actually doing can often illuminate the best, next step.
Productive struggle often comes at predictable moments. When it does, scaffolding and models can help move us along to get to where we need to go.

Resources Mentioned

Creative Acts for Curious People: How to Think, Create, and Lead in Unconventional Ways* by Sarah Stein Greenberg

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

Growth Mindset Helps You Rise From the Ashes,…
568: How to Attract Attention, with Michael F. Schein

21 februari 2022 · 37 min
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Michael F. Schein: The Hype Handbook
Michael F. Schein is the founder and president of MicroFame Media, a marketing agency that specializes in making ideabased companies famous in their industries. His writing has appeared in Fortune, Forbes, Inc., Psychology Today, and Huffington Post, and he is a speaker for international audiences spanning from the US to China. He is also the creator of the popular Hype Book Club, which provides regular recommendations of books about hype artists and hype strategies. Lees meer

Michael is the author of The Hype Handbook: 12 Indispensable Success Secrets From the World's Greatest Propagandists, Self-Promoters, Cult Leaders, Mischief Makers, and Boundary Breakers*.

In this conversation, Michael and I explore his research on hype and how we can benefit from lessons throughout the history of human influence. We examine what we can learn from both positive and negative examples to discover how to brand ourselves better. Michael then invites us to frame the messaging about our own work to align with these human tendencies though a lens of genuine care and authenticity.
Key Points

We've evolved through history to seek guidance from those who appear miraculous.
Surprise and worthiness are two indicators of what people perceive as miraculous vs. simply chance.
The elements of your narrative are faders on a mixing board. Raise and lower different elements of the story to get the right mix.
Make a list of strengths and weaknesses and don’t mention your weaknesses for a week.
Reframe how some of your weakness might be strengths.
Develop your story using the elements of theatre.

Interview Notes
Download my interview notes in PDF format (free membership required).
Related Episodes

The Four Critical Stories Leaders Need For Influence, with David Hutchens (episode 148)
Get Noticed Without Selling Out, with Laura Huang (episode 480)
How to Actually Get Traction From Leadership Books, with Nicol Verheem (episode 549)

Discover More
Activate your free m…
567: How to Lead and Retain High Performers, with Ruth Gotian

14 februari 2022 · 39 min
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Ruth Gotian: The Success Factor
Ruth Gotian has been hailed by the journal Nature and Columbia University as an expert in mentorship and leadership development. In 2021, she was selected as one of 30 people worldwide to be named to the Thinkers50 Radar List, where she was described as a “Prolific mentor and educator, leading important research into the secrets of success.” She is a semi-finalist for the Forbes 50 Over 50 list and has coached and mentored hundreds of people throughout her career. Lees meer

In addition to being published in academic journals, Ruth is a contributor to Forbes and Psychology Today, where she writes about optimizing success. She is the Chief Learning Officer in Anesthesiology and former Assistant Dean of Mentoring and Executive Director of the Mentoring Academy at Weill Cornell Medicine, where she is a faculty member. Ruth is the author of The Success Factor: Developing the Mindset and Skillset for Peak Business Performance*.

In this conversation, Ruth and I discuss how leaders can genuinely connect with (and retain) their top performers. We explore the difference these employees make in organizations and what’s unique about how they approach work and their careers. Ruth then suggests a number of practical steps to engage high performers genuinely to develop them well and benefit the entire organization.
Key Points

High achievers can produce up to 400 percent more than the average employee.
Promotions, diplomas, and awards may be starting points for high performers, but they are not ending points. Leading high performers well requires you to align with their intrinsic motivation.
Offer high performers opportunities for exposure with visibility to senior leadership, strengths assignments, and decision-making.
Provide autonomy to high performers. For them, the chase is as exciting as the win. They fear not trying more than failing.
Recognize that internal professional development programs may not be sufficient for the demands of high performers. …
566: Ways to Pay Attention Better, with Amishi Jha

7 februari 2022 · 39 min
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Amishi Jha: Peak Mind
Amishi Jha is Director of Contemplative Neuroscience and Professor of Psychology at the University of Miami. With grants from the Department of Defense and several private foundations, she leads research on the neural bases of attention and the effects of mindfulness-based training programs on cognition, emotion, resilience, and performance in education, corporate, elite sports, first-responder, and military contexts. Lees meer

She launched the first-ever study to offer mindfulness training to active duty military service members as they prepared for deployment. Her work has been featured in many outlets including TED, NPR, and Mindful Magazine. In addition, she has been invited to present her work to NATO, the UK Parliament, the Pentagon, and at the World Economic Forum. She is the author of Peak Mind: Find Your Focus, Own Your Attention, Invest 12 Minutes a Day*.

In this conversation, Amishi and I explore the importance of our attention and why harnessing it is essential for leaders. We dive into the neuroscience and how our brain is similar to a computer in how much we can hold at one time. Plus, Amishi provides us several practical starting points if we wish to do a better job of placing our attention in the most useful places.
Key Points

Attention is powerful, fragile, and trainable.
Our working memory is like the RAM inside a computer — there’s only so much we can hold at a time.
You experience what’s in your working memory, even if that doesn’t correlate to what’s right in front of you.
If your working memory is full, it blocks the ability to encode or whatever you are trying to learn.
A key tactic is to be aware of what’s in your working memory — and what you choose not to rewrite.
Mindfulness practice can provide the white space for the space in our working memory that we need.

Resources Mentioned

Peak Mind: Find Your Focus, Own Your Attention, Invest 12 Minutes a Day* by Amishi Jha

Interview Notes
Download my interview notes in PDF forma…
565: How to Discover What People Want, with Tiziana Casciaro

31 januari 2022 · 39 min
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Tiziana Casciaro: Power, for All
Tiziana Casciaro is a professor of organizational behavior at the Rotman School of Management of the University of Toronto. Her research on interpersonal and organizational networks and power dynamics has received distinguished scientific achievement awards from the Academy of Management and has been covered in the New York Times, Washington Post, Financial Times, and many other outlets. Lees meer

Tiziana advises organizations and professionals across industries and has been recognized by Thinkers50 as a management thinker most likely to shape the future of how organizations are managed and led. She is the author with Julie Battilana of Power, for All: How It Really Works and Why It's Everyone's Business*.

In this conversation, Tiziana and I explore the reality that many leaders face: the desire to discover what people want — but the challenge of actually determining this. Even when intentions are good, employees may not have the self-awareness to articulate what they what. We detail what the research shows us about what most people care about — and the practical steps we can all take in our organizations to surface this through familiarity and similarity.
Key Points

To be powerful in a relationship, it means having control over resources the other person values.
Even if asked, people don’t always tell you what they need — either because they don’t trust you or because they aren’t self-aware.
Much of the research literature concludes that almost all people have two basic needs: safety and self-esteem.
To discover what people want, you need to earn trust. Competence and warmth two ways this happens. When forced to choose between the two, most people prefer warmth.
To build warmth (and trust) use two key sources of interpersonal liking: familiarity and similarity.

The six resources that address our basic needs of safety and self-esteem:

Material resources
Morality
Achievement
Status
Autonomy
Affiliation

Resources Mentioned

Power, for All…

Alle afleveringen

614: The Way to Get Noticed by Key Stakeholders, with Daphne E. Jones

613: How to Lead Better Through Complexity, with Jennifer Garvey Berger

612: How to Solve the Toughest Problems, with Wendy Smith

611: The Power of Courage in Leadership Growth, with Jorge Alzate

610: How to Help Team Members Find the Right Work, with Patrick Lencioni

609: How Proactive Leadership Can Navigate Inflation, with Ram Charan

608: The Mindset Leaders Need to Address Burnout, with Christina Maslach

607: How to Quit Bad Stuff Faster, with Annie Duke

606: The Way Into Better Conversations About Wealth, with Kristin Keffeler

605: How to Discover Self-Awareness Through Enneagram, with Ian Morgan Cron

604: How Remote Teams Build Belonging, with Gustavo Razzetti

603: Where to Start When Inheriting a Team in Crisis, with Lynn Perry Wooten

602: Moving from Doing to Leading, with Gemma Aguiar

601: Gallup’s Insights on Addressing Unhappiness, with Jon Clifton

600: How to Discover Meaningful Work, with Scott Anthony Barlow

599: The Art of Mentoring Well, with Robert Lefkowitz

598: The Assumptions That Stop Us From Listening Well, with Oscar Trimboli

597: How to Help People Speak Truth to Power, with Megan Reitz

596: The Ways Leadership Can Derail Us, with Bill George

595: How to Deal With Passive-Aggressive People, Amy Gallo

594: How to Begin Difficult Conversations About Race, with Kwame Christian

593: How to Start Finding Useful Stories, with David Hutchens

592: How to Change the Way You Think, with Ari Weinzweig

591: How to Build a Network While Still Doing Everything Else, with Ruth Gotian

590: How to Genuinely Show Up for Others, with Marshall Goldsmith

589: How to Create Inclusive Hiring Practices, with Ruchika Tulshyan

588: How to Help Your Manager Shine, with David Gergen

587: Enhancing Teamwork and Confidence, with Bonni Stachowiak

586: How to Involve Stakeholders in Decisions, with Eric Pliner

585: How Top Leaders Influence Great Teamwork, with Scott Keller

584: The Starting Point for Inclusive Leadership, with Susan MacKenty Brady

583: How to Give Feedback, with Russ Laraway

582: How to Compare Yourself to Others, with Mollie West Duffy

581: Handling a Difficult Stakeholder, with Nick Timiraos

580: Help People Show Up as Themselves, with Frederic Laloux

579: How to Pitch Your Manager, with Tom Henschel

578: Leadership When Others Know More Than You, with Bonni Stachowiak

577: The Path Towards Joy in Your Career, with David Novak

576: How to Help People Engage in Growth, with Whitney Johnson

575: Make It Easier to Challenge Authority, with Richard Rierson

574: How to Reduce Frictions That Slow Good Intentions, with Deepa Purushothaman

573: How to Protect Your Confidence, with Nate Zinsser

572: The Key Indicators of Team Resilience, with Keith Ferrazzi

571: Engaging People Through Change, with Cassandra Worthy

570: Effective Hybrid Team Management, with Hassan Osman

569: The Way to Make Struggles More Productive, with Sarah Stein Greenberg

568: How to Attract Attention, with Michael F. Schein

567: How to Lead and Retain High Performers, with Ruth Gotian

566: Ways to Pay Attention Better, with Amishi Jha

565: How to Discover What People Want, with Tiziana Casciaro