Alle afleveringen
100 afleveringen, van nieuw naar oud
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Episode 64: Bringing your data together with CSDM
26 oktober 2022 · 15 min
In this episode, Portfolio Manager Mary Vanatta talks about the Common Service Data Model (CSDM), which brings all your data together across the entire platform to help your ServiceNow apps work together better, and enables enterprise-wide reporting. This episode covers: Lees meer
What is CSDM?
A new way of operating
Implementing CSDM
Getting started
For more information, see:
Product documentation: Common Service Data Model
CSDM 4.0 White paper
Now Create: CSDM Getting Started Workshop
Now Create: CSDM Data Modeling Workbook
Now Create: CSDM Data Model Examples
Community article: 20 Steps to Align to CSDM
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Episode 63: Digital Portfolio Management
5 juli 2022 · 33 min
In this episode, product manager Caitlin Morse and development lead Justin Hardin talk about Digital Portfolio Management (DPM), a new way to manage your company’s apps and digital services. This episode covers: Lees meer
Overview of DPM
Enterprise and personal portfolios
KPIs to monitor your apps and services
Getting started
Scaling up
Plans for the future
For more information, see:
Product documentation: Digital Portfolio Management
Video: Digital Portfolio Management overview
Digital Services Forum
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Episode 62: App Engine Studio
23 mei 2022 · 27 min
In this episode, product manager Jina Li and lead engineer Sravani Nuti talk about App Engine Studio, which helps everyone build ServiceNow apps, not just developers. This episode covers: Lees meer
Overview and history of AES
Getting started with AES
Scaling up
Collaborating to develop apps more effectively
Flexibility in deploying apps
Plans for the future
For more information, see:
Product documentation: App Engine Studio
Community forum
Community blog: Where to start with App Engine Studio
ServiceNow Developer Program
Citizen Development Program
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Episode 61: Process Optimization
11 februari 2022 · 27 min
In this episode, product manager Manjeet Singh talks about Process Optimization, a ServiceNow native process-mining application to help process owners and business analysts identify, streamline, and automate workflows for their enterprise. This episode covers: Lees meer
What is process optimization?
Identifying and streamlining processes
Evolution of the Process Optimization app
Integrating Process Optimization with other capabilities
Getting started with Process Optimization
Plans for the future
For more information, see:
Product documentation: Process Optimization
Community forum: Process Optimization
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Episode 60: Workforce Optimization for ITSM
22 oktober 2021 · 18 min
In this episode, product manager Niki Patel talks about the Workforce Optimization application for IT service managers, including some new features for the Rome release to help companies take full advantage of today’s distributed workforce. This episode covers: Lees meer
What is Workforce Optimization?
Flexible scheduling and on-call
Forecasting agent demand
Performance Analytics and KPIs for individual agents
Using external learning resources for agents
For more information, see:
Product documentation: Workforce Optimization for ITSM
Community blog: Workforce Optimization for ITSM - Rome features
Community article: Managing on-call and normal workshifts in Workforce Optimization for ITSM
Community article: Driving Employee Engagement and Upskilling the Workforce through Coaching With Learning
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Episode 59: Change Success Score
26 januari 2021 · 21 min
In this episode, product owner Greg Morrison talks about a new feature for Change Management. Change Success Score measures the success rate for each change team over time to help improve their performance and refine your change process. This episode covers: Lees meer
Background: Change Management
Change Success Score (CSS) overview
Good ways to use CSS
What CSS values mean
Getting started
Behind the scenes: how CSS works
For more information, see:
Product documentation: Change Success Score
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Episode 58: Predictive Intelligence Workbench
15 oktober 2020 · 20 min
In this episode, product manager Raghu Vemuri talks about the PI Workbench application, new in the Paris release. PI Workbench helps you add machine learning (ML) to your ServiceNow workflows, and monitor and manage the results. This episode covers: Lees meer
What is PI Workbench all about?
Common use cases
Pretrained ML models
Using Guided Setup to create ML models
Help with implementing ML
Performance analytics for ML
Getting started
For more information, see:
Product documentation: ITSM Predictive Intelligence Workbench
Product documentation: HR Predictive Intelligence Workbench
Predictive Intelligence Community: Predictive Intelligence
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Episode 57: Optimizing concurrent licenses using SAM
7 januari 2020 · 19 min
In this episode, product owners Rohan Tyagi and Julian Flores talk about managing and optimizing concurrent software licenses using the ServiceNow Software Asset Management (SAM) application, including the integration of the OpenLM license management solution in the Orlando release. This episode covers: Lees meer
Quick overview of Software asset management
How does the SAM app help?
Using the SAM app to optimize the use of concurrent licenses
OpenLM integration with the SAM app
Tips for getting started
For more information, see:
Product documentation: Software Asset Management
Community: Software Asset Management
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Episode 56: Now Community Idea Portal
18 oktober 2019 · 40 min
In this episode, product owners Lawrence Eng and Chaya Kornreich talk about the new Idea Portal in the Now Community. Based on the Now Platform’s Idea Portal feature, the Community portal lets members suggest enhancements to ServiceNow products, and search, vote and comment on suggestions from other members. This episode covers: Lees meer
What is the ServiceNow Idea Portal feature?
Implementing the Idea Portal in the Now Community
Suggesting enhancements
Searching, commenting and voting
Community support – top suggestions
Tips for starting your own Idea Portal
For more information, see:
Product documentation: Idea Portal
Now Community documentation: Idea Portal
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Episode 55: Vendor Manager Workspace
30 september 2019 · 26 min
In this episode, product manager Niki Patel talks about the new Vendor Manager Workspace application. This app helps vendor managers by aggregating vendor data from across the platform and providing analytics to help monitor and evaluate vendor performance. This episode covers: Lees meer
What is vendor management?
What does Vendor Manager Workspace do?
Beyond the old Vendor Performance app
Aggregating vendor data and evaluating performance
Getting started
What’s in store in future releases?
For more information, see:
Product documentation: Understanding the Vendor Manager Workspace experience
Community blog: Digital transformation and the role of your vendors
Community blog: Vendor Management Workspace Overview
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Episode 54: Service Owner Workspace
13 september 2019 · 12 min
In this episode, product manager David Thigpen talks about the new Service Owner Workspace application. This app helps service owners by aggregating service data from across the platform and providing analytics to help monitor and evaluate service trends and performance. This episode covers: Lees meer
Service Owner Workspace and Service Portfolio Management
What does Service Owner Workspace do?
Metrics on performance and trends
Spend estimates and change impacts
Integration with other ITSM apps
Getting started
What’s in store in future releases?
For more information, see:
Product documentation: Service Owner Workspace premium experience
Community topic page: Service Portfolio Management
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Episode 53: Skills Management
19 augustus 2019 · 27 min
In this episode, Manjeet Singh talks about the Skills Management application. This app makes it easy to track and manage your people’s skills and proficiency to guide training and work assignments, and to show the real value of your coaching and training efforts. This episode covers: Lees meer
What is skills management?
Managing skills for individuals, teams and projects
Automating skills assessment and management
Evaluating skill gaps and training efforts
Automating work assignments
Getting started
Sneak peak at future enhancements
For more information, see:
Product documentation: Skills Management
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Episode 51: Change Management
29 april 2019 · 28 min
In this episode, Darius Koohmarey talks with product manager Jason Occhialini about the Change Management application, which helps organizations govern the introduction of changes to improve their capabilities and services with minimal risk and impact to operations. Jason tells us about: Lees meer
The value of change management to an organization
Change types: standard, emergency and normal
Managing the risks of changes
The Change Advisory Board
For more information, see:
Product Documentation: Change Management
Product Documentation: Change Management release notes for Madrid
Videos: Change Management
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To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.
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Episode 50: Walk-Up in Madrid
8 april 2019 · 28 min
In this episode, product manager Darius Koohmarey tells us about the ITSM Walk-Up Experience in the Madrid release. London streamlined the walk-up experience for people requesting IT service. In Madrid, the focus is on the fulfillers, and Darius tells us about the highlights. He also gives us some tips for migrating Walk-Up from London to Madrid. This episode covers: Lees meer
New features for requestors
Agent Workspace for walk-up technicians
Advanced Work Assignment for routing work
Tips for smooth migration to Madrid
For more information, see:
Product Documentation: Walk-Up Experience
Product Documentation: Walk-Up Experience release notes
Video: ITSM Walk-Up Experience
Podcast: Episode 45: The Walk-Up Experience (London)
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Episode 49: Coaching application
26 maart 2019 · 26 min
In this episode, product manager Manjeet Singh talks about the new Coaching application on the Now Platform. Coaching helps you train service desk agents and other employees at critical moments in their job processes, with conditional automated virtual coaching right when they need it. This episode covers: Lees meer
Roles: coach and trainee
The coaching process
Virtual coaching
Building coaching into a workflow
Integrating other ServiceNow capabilities
For more information, see:
Product Documentation: Coaching
Product Documentation: Coaching release notes
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To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.
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Episode 48: Mobile Platform and Mobile Studio
15 maart 2019 · 21 min
In this episode, product manager Josh Russ talks about the mobile platform and Mobile Studio, an easy way to bring ServiceNow apps to the mobile world. This episode covers: Lees meer
Mobile capabilities and features
Using native phone functionality
Using Mobile Studio to create mobile apps
Using Virtual Agent on the mobile platform
Roadmap for the future
For more information, see:
Product Documentation: Mobile navigation and configuration
Product Documentation: ServiceNow mobile release notes - Madrid
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Episode 47: Flow Designer
7 maart 2019 · 24 min
In this episode, Michael Slabodnick and Jake Burman talk about Flow Designer, a simple way to create automated workflows using natural language - no code! This episode covers: Lees meer
Flow Designer vs Workflow
IntegrationHub for integrating third-party APIs
Evolution – past, present, and future
New features for the Madrid release
For more information, see:
Product Documentation: Flow Designer
Product Documentation: Flow Designer release notes – Madrid
Community blog post: Best Practices for Flow Designer
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Episode 46: IBM Watson on the Now Platform
17 december 2018 · 21 min
In this episode, Michael Thompson and Grant Hulbert talk about using the powerful capabilities of IBM Watson in applications you develop for the Now Platform. This episode covers: Lees meer
What can Watson do for you?
How is Watson integrated into the Now Platform?
How to start using Watson
Watson use cases
For more information, see:
Community blog post: Easily Connect ServiceNow to IBM Watson Services
Community white paper: ServiceNow Integration with IBM Watson Conversation Service
Download at ServiceNow Developers > Share: IBM Watson Services
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Episode 45: The Walk-Up experience
28 september 2018 · 29 min
In this episode, Darius Koohmarey and Daryl Rodrigues talk about the the walk-up approach to IT support and how the ServiceNow Walk-Up application can support that approach. This episode covers: Lees meer
What is a “walk-up”?
What is a walk-up like for users and technicians?
How does the Walk-Up application support a walk-up operation?
How do you set up a walk-up operation with the Walk-Up app?
For more information, see:
Product documentation: Walk-Up Experience
Blog post: Utilizing a walk-up contact channel
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Episode 44: New content for Discovery
11 september 2018 · 15 min
In this episode, Sree Subramaniam talks about new codeless Discovery patterns for discovering new resources and delivering new content through stores. This episode covers: Lees meer
Using patterns for codeless discovery
Delivering new discovery patterns faster through stores
Near-real-time discovery for Kubernetes containers
New Discovery content for S3 storage, cloud resources, and more
Use case: Discovery and Software Asset Management (SAM) deep dive
Event-driven discovery for Kubernetes containers
For more information, see:
Product documentation: Discovery
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To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.
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Episode 43: ITSM Virtual Agent
28 augustus 2018 · 19 min
In this episode, Darius Koohmarey and Nathan Holm talk about Virtual Agent (VA), a ServiceNow chatbot that streamlines the interactions between a company and its customers and employees. This episode covers: Lees meer
What does VA do?
What does VA look like to users?
How do developers build VA into their systems?
How about natural language capabilities?
How do customers get started with VA?
For more information, see:
Product documentation: Virtual Agent
Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not.
To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.
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Episode 42: Continual Improvement Management
13 augustus 2018 · 24 min
In this episode, Manjeet Singh talks about the Continual Improvement Management application to help organizations manage their continual-improvement efforts. This episode covers: Lees meer
Challenges of managing continual improvement
Spotting opportunities for continual improvement
Differences from change management and demand/project
Integration with other applications
For more information, see:
Product documentation: Continual Improvement Management
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Episode 41: Embedded Help and Guided Tours
25 juni 2018 · 25 min
In this episode, Darius Koohmarey and Sameep Kodia talk about the Embedded Help and Guided Tour features to give users helpful info while they're using the product. This episode covers: Lees meer
What is embedded help?
Context sensitivity: domain, product screen, and user role
Supported media types
What is a guided tour?
Guided Tour Designer
For more information, see:
Product documentation: Embedded help and guided tours
Blog post: Embedded Help and Guided Tours in Jakarta
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Episode 40: Upgrades
16 maart 2018 · 34 min
In this week's podcast, Chuck Tomasi talks about ways to streamline the process of upgrading to a new ServiceNow release. This episode covers: Lees meer
The benefits of upgrading
Using project management practices
Following the documented process
Reviewing skipped changes
Creating a thorough test plan
Considering customizations
For more information on upgrades, see:
Product documentation: Upgrade your instance
Blog post: Tips for streamlining ServiceNow upgrades
Videos:
Upgrading an Instance
End of Life Upgrades
Quarterly Patching Program Overview
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Episode 39: Activating Plugins
16 januari 2018 · 17 min
In this week's podcast, Brenda Henry discusses some of the best tips and tricks for getting plugins activated on your instance. Lees meer
This episode covers:
What plugins are
How to activate plugins
How to view all plugins, both active and inactive on your instance
Demo data
For more information on Edge Encryption, see:
How do you plug in a plugin? The ins and outs of plugin activation
List of plugins (Kingston)
Activate a plugin
Request a plugin
Purchase a plugin
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ITSM Cast: Service Catalog on the Kingston Service Portal
18 december 2017 · 12 min
Join Bharath Padaki and Rohan Tyagi in this episode as they discuss new Kingston features for the Service Catalog in Service Portal. Lees meer
This episode covers:
- New Kingston features
- Enhancements to current features
- Tips on getting more out of your Service CatalogFor more information on the information experience, see:
Product Documentation: Service Catalog
Service Catalog on Service Portal
Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.
To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.
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Episode 38: ServiceNow's New Information Experience
6 december 2017 · 16 min
In this episode, Darrin Ladd discusses the new ways for customers to find the information they need all in one spot. Lees meer
This episode covers:
- Improvements in organization of information
- How the information is presented
- How to search for informationFor more information on the information experience, see:
Transforming the ServiceNow Information Experience
Save Time and Increase Efficiency with HI’s New Unified Search
Updates to the Product Documentation Site
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Episode 37: Benchmarks in Jakarta
26 september 2017 · 22 min
This week, Manjeet Singh and Brian Hollandsworth discuss the value of Benchmarks and the latest features in the Jakarta release. Lees meer
This episode covers:
- What's Benchmarks all about?
- Benefits of benchmarking on the platform
- New features for Jakarta
- Customizing your KPIsFor more information on developing applications, see:
Joys of Benchmarks in Jakarta
New KPIs and cross platform functionality of Benchmarks in Jakarta
Benchmarks Use Cases and Best Practices
Benchmarks Community: IT Service Management
Product Documentation: Benchmarks
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Episode 36: Developing Apps in ServiceNow
16 augustus 2017 · 28 min
This week's podcast brings in the winners of ServiceNow's 2017 Hackathon, Lisa Slavin, Katrina Miller, and Tom Conklin, to talk about how they created an learning management system (LMS) in only one day. Lees meer
This episode covers:
- ServiceNow Hackathon
- LMS and what it does
- Developing an app
- Issues and challenges
- Tips and tricks for developing your own appFor more information on developing applications, see:
Developer Community
Product Documentation
YouTube Playlist: Developing Applications on the ServiceNow Platform with Studio IDE
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To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.
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Episode 35: Reporting Tips and Tricks
18 juli 2017 · 19 min
In this podcast, Robert Barmentloo talks about how to create useful reports, data sources vs tables, sharing, the new report designer, and more. Lees meer
This episode covers:
- Creating useful reports
- Staying in platform
- Discouraging export to PDF
- Using data sources instead of tables
- Sharing reports
- New report designer
- Other new Jakarta featuresFor more information on Reporting, see:
Performance Analytics and Reporting Community
Product Documentation: Reporting
YouTube Playlist: Reporting
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Episode 34: Web Services
5 juli 2017 · 34 min
In this episode, Silas Smith and Bryan Barnard discuss Web Services, including content from Istanbul, Jakarta, and Knowledge 17. Lees meer
This episode covers:
- HTTP logging in Istanbul
- Knowledge 17 and the rise of the internet of things (IoT)
- Server name indication (SNI) in Jakarta
- Web Services resourcesFor more information on Web Services, see:
Developer Portal
Developer Community
Product Documentation: Web services
Product Documentation: Server Name Indication for outbound web services
YouTube Playlist: Web Services in ServiceNow
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Episode 33: Service Portal in Istanbul
21 maart 2017 · 27 min
In this episode, Brandon May and Jesse Adams discuss some best practices and tips and tricks for using Service Portal, including new features in Istanbul! Lees meer
This episode covers:
- How Service Portal differs from CMS
- Search groups and search sources
- Widgets options schema
- Troubleshooting tipsFor more information on Service Portal, see:
Removing the New button from Service Portal List page
TechBytes Episode 27: Service Portal
Product Documentation: Service Portal
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Episode 32: Improving Performance
31 januari 2017 · 20 min
In this episode, Ankit Khetarpal shares his best practices for keeping your ServiceNow instance at peak performance. Lees meer
This episode covers:
- Stats page
- Semaphores
- Schedule workers
- Debugger
- What's new in IstanbulFor more information on ServiceNow Express, see:
Product documentation: platform performance
Preserve performance by halting excessive logging in syslog tables
Improve performance: database indexes and slow queries
Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.
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Episode 31: Getting up to speed with Start Here content in Express
16 januari 2017 · 30 min
In this episode of TechBytes, Darius Koohmarey discusses a new video series on the Express Support site with tips to help system administrators configure the Express system. Lees meer
This episode covers:
· Initial configuration
· Incident management
· Service catalog
· Asset and configuration management
· ReportingFor more information on ServiceNow Express, see:
Express Support Site
Getting Started with ServiceNow Express
Managing Configurations in One Instance - ServiceNow Express Support
Using Control Charts for standard reporting
TechBytes Episode 21: What's New in Express—Helsinki Release
ServiceNow Express Vlogs
Blog: Enforcing List Queries
Video: ServiceNow Express Core Application Configuration | Application Menus and Modules
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Episode 30: Quarterly Patching Program
7 november 2016 · 21 min
In this episode of TechBytes, Sarah Holberg discusses the quarterly patching program and how you can prepare for and implement new patches every quarter. Lees meer
This episode covers:
- Differences between an upgrade, patch, and hot fix
- How release notes can help with patching
- Testing on sub-production instances
- Whether you can choose only part of a patch
- How pinning is related to patching
- Patching to a newer version than your target
- The upgrade monitorFor more information on the QPP, see:
Quarterly Patching Program Overview - YouTube
Product Documentation: Q4 Patch Targets
Patching Program Community
HI Knowledge Base: Quarterly Patching Program - Customer FAQ
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Episode 29: Integrations
24 oktober 2016 · 29 min
This week's episode of TechBytes covers integrations. Cameron Stone and Gabriel Finney discuss their favorite integrations and answer some of the most common questions about integrations. Lees meer
This episode covers:
- What kind of integrations are possible?
- How does integration work?
- Planning and scoping integrations
- Utilizing subject matter experts
- Using import sets strategically
- Trying the REST API Explorer
- MID server - the Swiss Army knife of ServiceNow
- Orchestration and integration
- Using a sandboxFor more information on Integrations, see:
Product Documentation: Integration with third-party applications and data sources
Developer Community
Community: Slightly Loony
www.sncguru.com
Blog - John Andersen
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Episode 28: Edge Encryption
3 oktober 2016 · 30 min
In this new podcast, Mike Adler and Magaly Drant discuss Edge Encryption and how it can help keep your data more secure. Lees meer
This episode covers:
- Setting up Edge Encryption
- Tokenization
- Encryption Keys
- Node AlertsFor more information on Edge Encryption, see:
Product Documentation: ServiceNow Edge Encryption
Edge Encryption Setup, Configuration and Rule Creation
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To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.
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Episode 27: Service Portal
31 augustus 2016 · 28 min
In this week's podcast, Patrick Wilson explains how to use the new Service Portal, available in Helsinki. Lees meer
This episode covers:
- No code, low code, and pro code for all levels of users
- Customizing widgets in the portal
- Debugging Service Portal
- Security in the portalFor more information on Service Portal, see:
What’s in a Service Portal?
How to communicate between widgets in Service Portal
Adventures in Service Portaling: Introduction and Resources
Adventures in Service Portaling: The Form Widget
Product Documentation: Service Portal
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Episode 26: Knowledge Management Version 3
15 augustus 2016 · 28 min
The migration from Knowledge Management v2 to v3 can be a tricky one. Let ServiceNow support help you out. In this podcast, Javier Heredia and Nathan Rensen discuss some of the hottest KM v3 topics. Lees meer
This episode covers:
- What's new in KM v3
- Categories and topics
- Multiple knowledge bases
- Import feature
- Html sanitizer
- Images, videos, and attachments
- Search
- List controlFor more information on KM v3, see:
The specified item was not found.
Guide for moving from KM v2 to KM v3
ServiceNow Product Documentation: Knowledge Management
Getting Started with Knowledge Management v3 - YouTube
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Episode 25: Hibernation of Personal Developer Instances
2 augustus 2016 · 27 min
The developer site recently introduced a feature where instances will hibernate, or "sleep" when they go unused after a couple hours. In this podcast, Bryan Barnard and Jack Nguy discuss what this means for you and how to "wake up" your instance. Lees meer
This episode covers:
- Personal Development Instances (or PDIs) as the on-ramp to ServiceNow
- Differences between the developer program and the technology partner program
- Overview of hibernation
- Hibernation vs instance reclamation
- Troubleshooting issues
- Instance versions and PDIs
- Plugins and integrations for your PDIFor more information on hibernation and the developer site, see:
Techbytes Episode 9: ServiceNow Developers Site
ServiceNow Developers Site
Developer Community
ServiceNow Developer Site Walkthrough - YouTube
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Episode 24: ServiceNow Store partner Workato – The Cure For Your App Integration Blues
1 juli 2016 · 23 min
In this episode of TechBytes, Martin Barclay chats with Markus Zirn, VP of Business Development at Workato Lees meer
This episode covers:
· Workato modern enterprise-grade integration platform
· Recipes and integration apps
· Slack and IBM Watson integration at CreatorCon HackathonSee omnystudio.com/listener for privacy information.
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Episode 23: Reporting in Helsinki
27 juni 2016 · 24 min
Heath Ramsey returns for a whole podcast about the new features in the ServiceNow Helsinki release. Learn how to improve your reports with an upgrade to Helsinki. Lees meer
This episode covers:
- Revamped homepages
- Responsive canvas
- New visualizations and the map widget
- Real time Record Watcher widgetFor more information on Helsinki Express, see:
TechBytes Episode 15: Reporting in ServiceNow
Performance Analytics and Reporting
Welcome to Reporting and Performance Analytics on Helsinki!
DemoNow | ServiceNow
Product Documentation: Performance Analytics and Reporting
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To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.
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Episode 22: Security Operations
13 juni 2016 · 27 min
In this podcast, Lisa Henderson and giora.tamir return to talk about new features for Security Operations in the Helsinki release. Lees meer
This episode covers:
- New features
- Threat intelligence
- Vulnerability response
- Security incident responseFor more information on Security Operations, see:
Product Documentation: Security Operations
Knowledge 16: Keynote Day 3
ServiceNow Community: Security Operations
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Episode 21: What's New in Express—Helsinki Release
28 mei 2016 · 33 min
In this week's episode of TechBytes, Jason Aloia and Darius Koohmarey talk about some great new features for Express in the Helsinki release. Lees meer
This episode covers:
New features in Helsinki
Business rules
UI policies
Insert and Stay feature
Custom applications
For more information on Helsinki Express, see:
Express Support Site
ServiceNow Express Helsinki release notes
Creating a New Application or Module
ServiceNow Express Vlogs - YouTube
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To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.
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Episode 20: HI Service Portal
9 mei 2016 · 16 min
With the new Service Portal in HI comes a new podcast! This week, kylin.follenweider talks about what's new with Hi's Service Portal, some cool features to look out for, and navigation tips and best practices. Lees meer
This episode covers:
Unauthenticated help page
Tour feature for the new site
Improved homepage
Improved incident form
Service portal mobile experience
Stay up-to-date with Portal news in the ServiceNow Community
For more information on the HI Service Portal, see:
HI Service Portal user experience revamped for Helsinki
Access HI on-the-go with our new mobile app
ServiceNow KB: Service Portal on HI (KB0547203)
ServiceNow KB: Using the HI Service Portal (KB0547103)
HI Service Portal Overview - YouTube
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To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.
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Episode 19: Automated Testing: Q&A with Roger Enriquez, Cerna Solutions
26 april 2016 · 32 min
Learn how to automate your functional, regression, and UAT testing to reduce time and increase quality with CapIO, the end-end testing tool for ServiceNow. Dave Slusher, ServiceNow Developer Evangelist and automated testing guru, asks Roger the questions you want the answers to if you’re in QA or DevOps. Lees meer
Q&A with Roger Enriquez, Integration Architect at Cerna Solutions
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Episode 18: SDLC in the Project Portfolio Suite
7 april 2016 · 22 min
This episode of ServiceNow Techbytes features Mark Scoggins, a Senior Solutions Consultant at ServiceNow, as he explains what Software Development LifeCycle (SDLC) is and best practices to put it in place and use it. Lees meer
This episode covers:
How to integrate change management and SDLC
Managing sprints
Involving product owners in the process
Using visual task boards with SDLC
Sneak peek into Knowledge16
For more information on SDLC, see:
SDLC integration with Project Portfolio Suite
SDLC Scrum Process Plugin
SDLC scrum process
ServiceNow Share
ServiceNow Demo Center
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Episode 17: Getting Started with the ServiceNow Documentation Site
21 maart 2016 · 19 min
In this episode of ServiceNow Techbytes, Amy Bowman, ServiceNow’s Senior Manager of Information Development, introduces us to the new ServiceNow Documentation site. She explains how to use the enhanced search capabilities, generate PDFs from the content, and provide feedback to the Information Development team. Lees meer
This episode covers:
The new and improved search engine
How to generate PDFs from docs content
How to use the feedback form
For more information on the Product Documentation, see:
New documentation site: a more Powerful Search
ServiceNow Product Documentation
Move over wiki, the new product documentation site is live!
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Episode 16: ServiceNow Performance Analytics
8 maart 2016 · 29 min
In this episode of ServiceNow Techbytes, Heath Ramsey discusses how you can use Performance Analytics as the “face of your instance” to visualize data collected over time and improve your business processes. Lees meer
This episode covers:
The history of Performance Analytics
How to obtain the application
Using indicators
Importance of time in Performance Analytics
Using breakdowns and dashboards
Sneak peek into Knowledge 16 and CreatorCon
For more information on Performance Analytics, see:
Video Playlist: Performance Analytics
Performance Analytics Plugins available in the Geneva release
Add Twitter data to a Performance Analytics dashboard
Performance Analytics and Reporting
Product Documentation: Performance Analytics
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Episode 15: Reporting in ServiceNow
23 februari 2016 · 22 min
In this episode of ServiceNow Techbytes, Heath Ramsey discusses the Reporting application and the best ways to create and manage reports on the ServiceNow platform. Lees meer
This episode covers:
Streamlining reports
Report administration
Report security
Multi-level pivot tables
Conditional formatting
Multi-level drill-down
For more information on Reporting, see:
Video Playlist: Reporting in ServiceNow
Getting Started with Reporting in ServiceNow
Performance Analytics and Reporting
Product Documentation: Reporting
ServiceNow KB: Reporting Resources Page (KB0540923)
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