Think Fast Talk Smart: Communication Techniques
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339 afleveringen, van nieuw naar oud
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137. When Words Aren’t Enough: How to Excel at Nonverbal Communication
9 april 2024 · 22 min
If communication is like painting, words are the primary colors. But to convey deeper meaning, we need a broader color palette, which Dana Carney says requires the mastery of nonverbal communication. Lees meer
We often focus on the words that we say when honing our communication, but according to Carney, there are many instances “where nonverbals start to be more meaningful than verbals.” A professor at Berkeley’s Haas School of Business and the George Quist Chair in Business Ethics, Carney researches the nonverbal ways in which we communicate our biases, our preferences, our power, and our status.
As Carney explores in her forthcoming book, The Five Nonverbal Rules of Power, there are several key areas of nonverbal behavior that we need to grasp in order to fully tap our potential as communicators. In this episode of Think Fast, Talk Smart, she and host Matt Abrahams discuss how to read the nonverbal communication of others — and how to gain control of the nonverbals we express to the world.
Episode Reference Links:
Dana Carney
Ep.12 It’s Not What You Say, It’s How You Say It: How to Communicate Power
Ep.16 How to Craft Your Body Language When Confronting Objections
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136. The Art of Disagreeing Without Conflict: Navigating the Nuance
2 april 2024 · 24 min
Disagreement and conflict may look the same on the surface, but the two concepts are, in fact, very different. According to Julia Minson, knowing how these notions differ is crucial to how you approach them. Lees meer
In this episode of Think Fast Talk Smart, Minson and strategic communication lecturer Matt Abrahams delve into the intricacies of conflict and disagreement. Minson, an associate professor of public policy at the Harvard Kennedy School and Stanford University alumna, also shares her expertise on decision-making and conflict negotiation. Minson emphasizes the need for genuine curiosity and receptiveness in communication to foster productive dialogue.
Episode Reference Links:
Julia Minson
Ep.30 Dissolve Disagreements: How Communication Impacts Conflict
Ep.72 Quick Thinks: Talk it Out - How to Successfully Negotiate and Resolve Conflict
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135. Rethinks: The Personal and Professional Power of Emotional Awareness
26 maart 2024 · 18 min
How are you feeling right now? According to Celine Teoh, we all need to ask ourselves that question more often — and be more precise in how we answer it. Lees meer
Teoh is a facilitator of the course Interpersonal Dynamics, one of Stanford Graduate School of Business’s most iconic classes. In her work with students and as a CEO coach, Teoh encourages people to get better acquainted with their feelings. “Feelings are data,” she says. “In the rest of our logical lives, we would never make decisions on bad or highly abstract data. But we’ll do that with feelings.”
In this episode of Think Fast, Talk Smart, Teoh and host Matt Abrahams discuss how developing greater emotional awareness can help us achieve more agency and empathy in our personal and professional lives.
Episode Reference Links:
Celine Teoh
Ep.93 All the Feels: The Personal and Professional Power of Emotional Awareness
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Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
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134. How to Chat with Bots: The Secrets to Getting the Information You Need from AI
19 maart 2024 · 25 min
Join Matt Abrahams with creativity and innovation experts Jeremy Utley and Kian Gohar to explore the transformative potential of AI in the realms of creativity and problem-solving. Lees meer
If you treat artificial intelligence like an oracle, you’ll likely be disappointed. But if you treat it like a teammate, Utley and Gohar say you’ll be surprised just how helpful a collaborator it can be.
Utley, an adjunct professor at the Stanford d.school, and Gohar, a bestselling author, keynote speaker, and futurist, have researched how teams can integrate AI into existing workflows to generate more creative ideas and streamline problem-solving. As they’ve found, large language models (LLMs) like ChatGPT can be powerful tools for innovation. But without knowing how to implement them, “Most teams leave the vast majority of their innovation potential on the table,” Utley says. In a new white paper, he and Gohar illuminate the path teams can take to use generative AI as a “conversation partner” and transform their brainstorming efforts as a result.
In this episode of Think Fast, Talk Smart, Utley and Gohar discuss how innovators can stop viewing AI as a magic 8-ball, and start treating it as a companion — one ready to roll up its sleeves and dig deep for new ideas.
Episode Reference Links:
Jeremy Utley
Jeremy's book: Ideaflow
Kian Gohar
Kian's book: Competing In The New World Of Work
Ep.70 Ideas Fuel Innovation: Why Your First Ideas Aren’t Always the Best
Ep.77 Quick Thinks: AI Has Entered the Chat
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Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get…
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133. From Good to Super: How Supercommunicators Unlock the Language of Connection
12 maart 2024 · 37 min
Across more than 130 episodes, Think Fast, Talk Smart has touched a lot on what it takes to be a good communicator. But what about reaching that next level? What about being a “supercommunicator”? Supercommunicator is a term used by Pulitzer Prize winning journalist and author Charles Duhigg in his latest book, Supercommunicators: How to Unlock the Secret Language of Connection. Lees meer
In this podcast episode, Abrahams and Duhigg explore the precise techniques that distinguish a good communicator from a “supercommunicator:” traits such as active listening; looping for understanding to demonstrate genuine engagement; and identifying what someone is truly feeling, underneath what they actually say.
Episode Reference Links:
Charles Duhigg
Charles Duhigg's Book: Supercommunicators: How to Unlock the Secret Language of Connection
Ep.92 No Regrets: How to Take Risks
Ep.82 It’s Not About You: Why Effective Communicators Put Others First
Ep.103 Simple is a Superpower: How to Communicate Any Idea to an Audience
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Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.
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132. Lean Into Failure: How to Make Mistakes That Work
5 maart 2024 · 24 min
Effective and productive teams and relationships are based on the ability to communicate safely and to fail successfully. In this episode, Amy Edmondson, a professor at Harvard Business School and author of The Right Kind of Wrong: The Science of Failing Well, shares profound insights on the different types of failure—basic, complex, and intelligent—and their implications for learning and innovation. Lees meer
In her conversation with host and Strategic Communications lecturer Matt Abrahams, Edmonson opens up about her struggles with failure, highlighting the importance of moving from rumination to reflection. This episode offers listeners a comprehensive guide to fostering an environment where failure is not feared but embraced as a crucial step toward growth and success.
Episode Reference Links:
Amy Edmondson
Amy’s Books: The Fearless Organization & Right Kind of Wrong
Ep.21 Words Matter: How to Make Your Communication Inclusive
Ep.112 From Mistakes to "Missed Takes"
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Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.
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131. Friction Fixing: How to Use Obstacles to Your Advantage
27 februari 2024 · 23 min
Friction — that’s Professor Huggy Rao’s metaphor for the forces that hamper workplace efficiency. But as he says, some friction can be helpful — if you know how to use it. Lees meer
In his book, The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder, Rao and coauthor Robert I. Sutton explore how operational obstacles show up in the workplace and, more importantly, what we can do about them. Through what Rao calls “friction fixing,” leaders can “take out the bad friction to make the right things easy to do [and] put in good friction to make the wrong things harder [to do].”
As Rao discusses with host Matt Abrahams on this episode of Think Fast, Talk Smart, leaders can eliminate bad friction through good communication. “Communication matters a lot,” he says. “The simple rule is, make sure a 10-year-old can understand it on the first try.”
Episode Reference Links:
Huggy Rao
Huggy’s Book: The Friction Project
Ep.14 Be Better at Work: How to Communicate Better with Coworkers and Employees
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Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.
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130. Rethinks: How to Maintain a Powerful Presence in Your Communication
20 februari 2024 · 20 min
“Simple language, forceful language, vivid language, and keeping it simple and direct,” says Professor Jeffrey Pfeffer, are all powerful tools to strengthen your communication. Lees meer
Host and Stanford Graduate School of Business lecturer Matt Abrahams interviews Pfeffer, the author many books, including Power: Why Some People Have It and Others Don't, about the verbal and nonverbal ways we can harness, or give away, our authority when we’re speaking to others. Pfeffer is also the host of the podcast Pfeffer on Power and teaches the Stanford GSB online course Discover the Paths to Power.
Episode Reference Links:
Jeffrey Pfeffer's podcast: Pfeffer on Power
Jeffrey Pfeffer's books: Dying for a Paycheck & Power: Why Some People Have It and Others Don't
Ep.12 It's Not What You Say, It's How You Say It: How To Communicate Power
Ep.44 Act Like a Leader: How Lessons From The Theater Can Help You Step into Power
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********
Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.
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129. Connect Deeply: How to Communicate So People Feel Seen and Heard
13 februari 2024 · 23 min
All too often, we communicate without really connecting. The key to building deep connections with others, says David Brooks, is to make them feel seen and heard. Lees meer
Brooks is a writer for the New York Times, the Atlantic, and the best-selling author of several books. In his latest, How to Know a Person: The Art of Seeing Others Deeply and Being Deeply Seen, he explores how vulnerability — both being vulnerable ourselves and creating space for others to be as well — is the key to fostering deeper connections at home, at work, and throughout our lives. “[People] need to be seen, heard, and understood,” he says. “If you hide yourself from the emotional intimacies of life, you're hiding yourself from life itself.”
In this episode of Think Fast, Talk Smart, Brooks and host Matt Abrahams discuss the fundamentals of communicating with vulnerability and empathy, outlining the skills that anyone can learn and use to connect more deeply in their relationships.
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Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.
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128. Four Powerful Principles Pt. 2: Your Questions Answered
8 februari 2024 · 19 min
Join Matt Abrahams engaging with his international audience and answering questions that touch upon some of today's most pressing communication challenges. Matt offers advice on everything from the nuances of crafting clear, impactful questions and navigating emotional dynamics in group settings to maintaining control during presentations and delivering difficult news. Lees meer
Additionally, listeners are treated to innovative strategies for creating memorable introductions and managing disruptive behaviors in group discussions. This episode, taken from a Think Fast Talk Smart live event, offers practical tips and strategies; its a value add for anyone looking to enhance their communication skills in personal and professional contexts.
Episode Reference Links:
Ep.67 What Is Normal? How Culture Affects Communication Styles
Ep.105 Radical Candor: The Communication Shift That Can Transform Your Career
Ep.78 Three Guiding Principles for Successful Communication
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Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.
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127. Four Principles of Powerful, Focused Communication Pt. 1
6 februari 2024 · 22 min
Matt takes live questions from his worldwide audience and shares a lesson around concision, relevance, accessibly, and precision in messaging. In this "masterclass," he emphasizes the communicator's role as a translator who simplifies complex information for diverse audiences. Lees meer
Key takeaways include the careful use of analogies, considering cultural backgrounds and audience understanding, and providing techniques for chunking information into understandable segments. Additionally, the episode delves into the significance of structuring communication to achieve specific goals, highlighting Matt’s structure 'What? So What? Now What?. This episode is packed with practical advice and strategies for anyone looking to enhance their communication skills, whether in professional or personal contexts.
Be sure to tune in to Part 2, the “Ask Me Anything” portion of this recorded event.
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Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.
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126. BONUS Making Meetings Meaningful: When Face-to-Face Meetings Matter
30 januari 2024 · 33 min
If we want to generate better ideas, then we need to get people back to the office. Lees meer
In this bonus meetings mini-series episode, we feature an episode from the newest podcast from Stanford Graduate School of Business – If/Then: Business, Leadership, Society. In this conversation with senior editor Kevin Cool, Professor of Marketing and former TFTS guest Jonathan Levav details his study of remote work and creativity. “Pairs that worked face-to-face generated 15 to 20% more ideas than pairs that worked on Zoom,” Levav notes. What’s more, in-person brainstorming helped people consider a wider and more diverse range of possibilities. “Working on Zoom was a double penalty. Fewer ideas — and a narrower set of ideas.”
Remote work may be the new normal in our post-pandemic world, but Levav cautions us from accepting the status quo — especially if we want to keep our creative edge. As this episode of If/Then explores, our best ideas could still lie ahead of us — if we can all get in the same room.
If/Then is a podcast from the Stanford Graduate School of Business that examines research findings that can help us navigate the complex issues we face in business, leadership, and society. Each episode features an interview with a Stanford GSB faculty member.
Key Takeaways:
For hybrid work environments, managers should select “in-office” days based on tasks we perform better in person, such as collaboration and brainstorming.
More flexible schedules for remote and office work allow employees to bring their best selves and perform better at their jobs.
Be sure to also listen to Part 1 and 2 of our Making Meeting Matter mini-series.
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Thank you to our… -
Think Fast, Talk Smart: The Podcast (A Sound Bite!)
29 januari 2024 · 2 min
Whether you’re giving a toast or presenting in a meeting, communication is critical to success in business and in life. Join Matt Abrahams, a lecturer of Strategic Communication at Stanford Graduate School of Business, as he sits down with experts in the field to discuss real-world communication challenges. Lees meer
How do I send my message clearly when put on the spot? How do I give better feedback? How can I easily convey complex information? How do I manage my reputation? How do I manage my anxiety in any speaking situation?
Think Fast, Talk Smart provides the tools, techniques, and best practices to help you communicate more effectively.
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125. Making Meetings Meaningful Pt. 2: Key Ingredients for Effective Meetings
23 januari 2024 · 24 min
How can we make meetings more effective? How can we keep people engaged and interested? Whether it’s in person or on Zoom, here are a few techniques you can use to make your gatherings more meaningful, productive, and memorable. Lees meer
Get practical tools and actionable insights to actually make meetings matter, as well as knowing when NOT to have a meeting. Join Matt Abrahams in a dynamic conversation with Elise Keith, an expert on effective meetings and communication. Elise explains the three main categories of meetings, and shares practical strategies for engaging participants, handling common meeting issues and maximizing productivity through techniques like parallel processing as well as other tools.
Be sure to also listen to Part 1 of our meeting mini-series, as well as the following bonus Meeting's episode from the Stanford GSB's If/Then podcast.
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Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.
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124. Making Meetings Meaningful Pt. 1: How to Structure and Organize More Effective Gatherings
16 januari 2024 · 25 min
Delve into why people hate meetings, explore what hinders their effectiveness, and how to change that. Karin Reed (Emmy Award winner) and Joe Allen (“The Meeting Doctor”) join Matt Abrahams in the first of a two-part series that aims to reshape your approach to meetings and help you make them effective and meaningful, whether in person, virtual or hybrid. Lees meer
They shed light on the constraints hindering effective meetings, and explore strategies for optimizing meetings, emphasizing the importance of right-sizing meetings and focusing on realistic agendas. Karin provides valuable tips for enhancing on-air presence, focusing on aspects like eye contact, lighting, and framing, while Joe tackles the challenges of managing disruptive behaviors in virtual meetings. Don't miss this insightful exploration into the world of how to make meetings better.
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Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.
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123. Rethinks: Why Curiosity Is Communication’s Secret Weapon
9 januari 2024 · 24 min
The information you receive is only as strong as the questions you ask. Lees meer
This week we revisit Matt's discussion with Debra Schifrin about how to craft inquiries that can lead to better communication outcomes. Questions are also instrumental in building relationships, Schifrin points out. “If you’re asking questions, you’re signaling to the other person that you value them. You’re taking time to listen to their answers.”
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Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.
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122. How To Be More Confident and Calm in Your Communication: Managing the "ABC’s" of Communication Anxiety
2 januari 2024 · 15 min
Research-backed techniques on how to beat nervousness in the moment. Lees meer
In this episode, Matt uses clips from experts from previous Think Fast Talk Smart episodes to provide you with several communication anxiety management techniques to help you feel more comfortable and confident when you communicate. And as a guide to help us learn these techniques, he introduces the ABCs of anxiety management.
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Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.
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121. Building Trust and Connection: How to Lead with Vulnerability
26 december 2023 · 21 min
We have to be vulnerable in order to build trust in our relationships. But as Jacob Morgan says, “Vulnerability for leaders is not the same as it is for everybody else.” Lees meer
In this episode of Think Fast, Talk Smart, Morgan shares with host Matt Abrahams his “vulnerable leadership equation” and how leaders can use it to transform the way they interact with others — creating more trust, unlocking people’s potential, and building successful teams and organizations.
As Morgan explains, owning up to your mistakes and struggles might make you vulnerable, but it doesn’t necessarily make you a leader. In his latest book, Leading with Vulnerability: Unlock Your Greatest Superpower to Transform Yourself, Your Team, and Your Organization, Morgan lays out why leading with vulnerability goes a step further, saying, “Here's what I learned from the mistake that I made [and] steps that I'm going to put into place to make sure this doesn't happen again.”
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Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.
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120. A Few of Matt’s Favorite Things: 10 Communication Takeaways from 2023's TFTS Episodes
19 december 2023 · 16 min
Matt reflects on all the advice we've heard this season and shares the top 10 takeaways that he’s applying to his own communication: Lees meer
Episode Reference Links:
Jonah Berger: episode 80
Rachel Greenwald: episode 89
Dan Pink: episode 92
Vanessa Patrick: episode 95
Carmine Gallo: episode 103
Katy Milkman: episode 104
Kim Scott: episode 105
Francis Frei: episode 109
Patrick McGinnis: episode 113
Julian Treasure: episode 114
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********
Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.
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119. Rethinks: How to Embrace the Benefits of Stress
12 december 2023 · 24 min
“Stress is natural,” says Alia Crum, an assistant professor of psychology at Stanford. “Stress is inevitable when you’re living a life that’s connected with things you care about. And learning how to embrace it, learning how to work with it is really what helps us thrive and grow and perform at our highest level.” Lees meer
In this episode of Think Fast, Talk Smart, lecturer and podcast host Matt Abrahams talks with Crum about her work as the principal investigator at the Stanford Mind & Body Lab, where she is studying how people can benefit from stress. “There’s a whole side of stress that shows that it can have enhancing qualities on our cognitive functioning, our physical health, and on how we behave and interact with others,” she says.
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********
Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.
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118. Maximizing your Personal Brand: Communicating Who You Are to Help Get What You Want
5 december 2023 · 23 min
What comes to people’s minds when they think about you, and can you control it? Dorie Clark says you can — with the power of your personal brand. Lees meer
According to Clark, “You have brand equity in your own life.” Your personal brand or reputation, she says, “makes things either easier or harder for you” as you pursue your personal and professional goals. The key question, she says, is “What kind of reputation have you built up?” By taking stock of the personal brand you have, you can redefine it to align with who you are and where you want to go.
In this episode of Think Fast, Talk Smart, Clark and host Matt Abrahams discuss the power of personal branding, being more strategic in how we communicate about ourselves, and how we can shape the narrative of our lives, personally and professionally.
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Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.
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117. Say It, See It: How to Connect Through Conversation
28 november 2023 · 19 min
Communication is about so much more than sharing words. As neuroscientist Shane O’Mara explains, communication is about sharing reality. Lees meer
According to O’Mara, “A conversation is where we create a shared reality together.” As a professor of experimental brain research at Trinity College Dublin, his research has focused on how human brains sync up through communication. “The essence is that we are creating a shared reality where we come to share the same states of emotion, the same states of memory, and we come to think about the future together in a new way.”
On this episode of Think Fast, Talk Smart, O’Mara joins host Matt Abrahams to discuss how language, memory, and imagination play into communication, and how we can use active listening, turn-taking, and mentalizing to create a shared reality together.
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116. Quick Thinks: Don't Sweat the Small Talk
21 november 2023 · 11 min
Even if you don’t think you’re a natural, anyone can become proficient at the art of small talk by utilizing the right tactics and behaviors. In this collaboration with Harvard Business Review, strategic communications lecturer Matt Abrahams shares his tips and techniques for cocktail party chit chat, networking small talk, and holiday dinner-table conversation. Lees meer
Watch the full video on HBR's YouTube channel.
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115. Rethinks: How We Set and Achieve Goals
14 november 2023 · 20 min
Why do we do what we do? What factors drive us? And how do things like competition with others help us achieve our goals? Lees meer
These are the questions most interesting to Szu-chi Huang, an associate professor of marketing with a specific interest in motivation. “Competition definitely increases motivation,” says Huang. “It makes attaining the goal more valuable.”
In this episode of Think Fast, Talk Smart, Huang and host Matt Abrahams explore the intersection of human psychology, behavior, and goal attainment — and how communication connects them all.
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114. Communication Means Paying Attention: The Four Pillars of Active Listening
7 november 2023 · 29 min
We should all be audience-centric in communication. But, as Julian Treasure contests, we need to take it one step further. What is the listening I am speaking into?, he says, is the question every speaker should ask themselves over and over. Lees meer
"Every human being’s listening is unique ... we listen through a set of filters and those filters develop as we grow and mature in life and we have experiences. Knowing where the person is coming from, you'll be able to sense their listening."
Treasure, an expert on speaking and sound, also offers advice on the breathing techniques that can transform one's speech. "If you want to speak powerfully, develop a breathing practice. And that can be as simple as conscious breathing, which is breathing in through the nose, out through the mouth."
In this episode of Think Fast, Talk Smart, Treasure and host Matt Abrahams explore the power of breath; the four steps to show someone we're engaged and listening; and how by framing speech as a gift, we can better serve our audience.
Treasure is the author of Sound Business. His most recent book, How to be Heard: Secrets for Powerful Speaking and Listening, is based on his TED Talk.
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113. Missing Something? How to Kick FOMO with Conscious Decision-Making
31 oktober 2023 · 21 min
What if you had that job? What if you were with that person? What if there’s a better option out there? If you find yourself asking these questions, Patrick McGinnis invented the term for what you’re experiencing: FOMO. Lees meer
First coined by McGinnis in a piece published by the Harvard Business School newspaper, FOMO (Fear of Missing Out) describes the anxiety we feel when thinking that other people are having more fun and living more fulfilling lives than we are. As McGinnis says, “We are constantly comparing ourselves to other people. We are seeing the options that are out there. And then we're saying, what I'm doing right now isn't good enough. I am missing out on something.”
Both in his book, Fear of Missing Out: Practical Decision-Making in a World of Overwhelming Choice, and in this episode of Think Fast, Talk Smart, McGinnis explains how conscious decision-making can help us feel more sure of our choices and experience less anxiety about the options we pass up.
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112. From Mistakes to "Missed Takes"
24 oktober 2023 · 16 min
This episode we're sharing an excerpt from Matt Abrahams's audiobook, Think Faster, Talk Smarter. Listen in as Matt explains how to think like a movie director, where a mistake isn't a grave error, but rather a "missed takes" and an opportunity to try again with a new approach. Lees meer
This audio excerpt is courtesy of Simon & Schuster Audio from THINK FASTER, TALK SMARTER by Matt Abrahams, read by the author. Copyright 2023 by Matthew Abrahams LLC. Used with permission of Simon & Schuster, Inc.
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111. Rethinks: How to Spark Creativity in Your Communication
16 oktober 2023 · 24 min
“Sparking communication starts with asking why or what or how.” Lees meer
On this episode of Think Fast, Talk Smart, Tina Seelig, the Professor of the Practice at Stanford’s department of management science and engineering and the executive director of the Knight-Hennessy Scholars program, chats with host and lecturer Matt Abrahams about the importance of asking questions about everything we do.
“Having a mindset of curiosity opens the door to great communication,” Seelig says. “The more questions you ask, the more you learn, the more engaged you will be with others.”
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110. Write It Well: How to Craft an Email to Capture Busy Readers
10 oktober 2023 · 26 min
Whatever you’re writing, Todd Rogers says most people are too busy to read it. That’s why, he says, “you want to make it as easy as possible for them." Lees meer
Rogers is a professor of public policy at the Harvard Kennedy School of Government and the author of the book Writing for Busy Readers: Communicate More Effectively in the Real World. From text messages to fundraising letters to political speeches, Rogers says effective writing makes it “easy for busy readers to navigate what we send them, pull out the key information, and do what they are planning to do anyway, which is move on to the next thing.” This kind of writing, Rogers says, is “more effective for us, and kinder to readers.”
In this episode of Think Fast, Talk Smart, Rogers and host Matt Abrahams explore how to use structure, simplicity, and everyday vocabulary to write in a way that saves readers time and transmits ideas more effectively.
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109. Simplify! How to Communicate Complex Ideas Simply and Effectively
3 oktober 2023 · 24 min
You said it. But did they hear it? For Frances Frei, communication is about saying things simply enough for an audience to truly understand. Lees meer
As a professor of technology and operations management at Harvard Business School, Frei knows that shaping culture within organizations requires communicating in ways that influence how people think and act. The problem for many leaders, she says, is that when we “understand something deeply, we describe it in a complicated way. If you want broad influence and persuasion, we have to understand it really deeply. And then describe it in a simple and compelling enough way that others can take action.”
In this episode of Think Fast, Talk Smart, Frei and host Matt Abrahams explore strategies for simpler communication, building and maintaining trust, and celebrating diverse perspectives within our teams. They also discuss takeaways from Frei's latest book, Move Fast and Fix Things: The Trusted Leaders' Guide to Solving Hard Problems.
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108. All In: How Improv Helps You Show Up and Communicate Well
26 september 2023 · 33 min
If you’re reading from your notes, you're going to miss the magic of the moment. That’s why Adam Tobin, Dan Klein, and Patricia Ryan Madsen bring improv techniques to all their communication. Lees meer
Communication experts in their respective fields of media, performance, and drama, Tobin, Klein, and Madsen all see the immense power of improv in helping us communicate more freely. As Tobin says, "You do the preparation so that you are expert in the material. And then you let go of the specific delivery of the information in favor of being aware of what's going on now." Madsen agrees, explaining that we don't need all the answers, we just need to show up. "Step first," she says, "then see where you are."
In this celebration of the 100th episode of Think Fast, Talk Smart, the three guests join host Matt Abrahams to discuss how improv can transform our communication in everything from small talk to work presentations, and help us create space where we feel safe enough to show up as our most authentic selves.
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107. Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the Spot
19 september 2023 · 20 min
In this episode, executive producer Jenny Luna interviews host and strategic communications lecturer Matt Abrahams about the tips and tools in his new book, Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the Spot Lees meer
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106. Rethinks: Using Skills From Improv to Master Your In-The-Moment Communication
12 september 2023 · 22 min
In January of 2020 we launched Think Fast Talk Smart with the goal of helping people improve their communication skills. Now, with more than 100 episodes and an engaged audience tuning in from more than 200 countries, we're proud to take you back to the very first episode, where the magic began. Lees meer
As we've discussed multiple times on the show, most professional communication is spontaneous in nature. It’s providing feedback in the moment, answering questions, introducing people. On this inaugural episode, Strategic Communication lecturer Matt Abrahams speaks with Stanford lecturers Adam Tobin and Dan Klein on how to become more comfortable and confident in in-the-moment speaking situations.
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105. Radical Candor: The Communication Shift That Can Transform Your Career
5 september 2023 · 33 min
Moving forward in our careers often means giving and receiving feedback. But how candid can we be in communicating with others? For Kim Scott, anything less than radical just isn’t enough. Lees meer
An executive, speaker, author, and executive coach, Scott is known for her concept of Radical Candor, which she defines as “caring personally and challenging directly at the same time." By mapping communication onto the axes of caring and challenging, she derives four quadrants of feedback behavior: radical andor, obnoxious aggression, manipulative insincerity, and ruinous empathy.
In this episode of Think Fast Talk Smart, Scott shares how we can all move our communication into the Radical Candor quadrant, “to learn what we don't know and to help other people learn what they don't know.”
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104. How to Change: Building Better Habits and Behaviors (And Getting Out of Your Own Way)
29 augustus 2023 · 24 min
"We're wired to look for the path of least resistance and efficiency, and that's normally a good thing, but it can get in the way when we want to make a change," says Wharton professor Katy Milkman. Through her research on decision making and in her recent book How to Change: The Science of Getting From Where You Are to Where You Want To Be, Milkman examines the many barriers we create for ourselves when it comes to achieving goals. Lees meer
"Who you surround yourself [is important] with because we have a tendency to conform to the people around us," she says. "And if we are surrounded by people who show us our limitations, that can be a barrier."
On this episode of Think Fast, Talk Smart, host Matt Abrahams sits down with Milkman to further explore her research into human behavior and decision making, motivation, and tools we can use to make real change.
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103. Simple Is a Superpower: How to Communicate Any Idea to Any Audience
22 augustus 2023 · 22 min
The best communicators express ideas simply. And to do that, says Carmine Gallo, “you have to connect with people in a language they understand.” Lees meer
Gallo is an author, communication coach, and lecturer at the Harvard Graduate School of Design. For him, the cornerstone of good communication is empathizing with an audience enough to truly speak their language. “Think about the audience first,” he says. “If you cannot speak the same language to different stakeholders and adapt the language for those different stakeholders, you’ll never get anything done.”
On this episode of Think Fast, Talk Smart, Gallo and host Matt Abrahams discuss how we can simplify our language and weave relevant stories to translate and tailor our communication for our audience.
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102. Create a Presence: How to Communicate in a Way Others Can Feel
15 augustus 2023 · 23 min
What does it take to have a presence that’s felt by those around us? According to Muriel Wilkins, the answer is simple: Be present. Lees meer
“Having presence, at the root of it, [is] your ability to be present,” says Wilkins, a C-suite advisor, executive coach, and host of the HBR podcast, Coaching Real Leaders. Working with some of the business world’s top brass, Wilkins helps leaders discover how they can use presence to communicate more effectively, lead more authentically, and create more impact in their organizations.
In this episode of Think Fast, Talk Smart, Wilkins and host Matt Abrahams explore communication strategies that leaders and individuals can use to improve their presence and show up more authentically to work and life.
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101. We Belong Together: How Communication Fuels Connection and Community
8 augustus 2023 · 23 min
When it comes to emotional and physical wellbeing, Psychology professor Geoffrey Cohen says there is one healthy behavior that outweighs the others: authentic connection. “It is really, really important,” he says. Lees meer
Deep connections with other people are foundational to a happy and healthy life. As Cohen explores in his new book, Belonging: The Science of Creating Connection and Bridging Divides, achieving a sense of belonging isn’t just a nice-to-have — it’s essential. “That sense of connection is so woven into our DNA that if we don't have it, we suffer,” he says. “Not having that sense of connection with other people does great biological damage and seems to be one of the major contributors to disease and mortality."
As Cohen and host Matt Abrahams explore in this episode of Think Fast, Talk Smart, effective communication is the tool we need to build strong connections with others and enjoy a deep sense of belonging.
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100. Shut Up! How to Communicate Better by Talking Less
1 augustus 2023 · 20 min
What does it take to be a more effective communicator? According to Dan Lyons, it starts with knowing when to shut your mouth. Lees meer
As a journalist, author, and screenwriter, Lyons knows a thing or two about wielding words. But as he reveals in his book, STFU: The Power of Keeping Your Mouth Shut in an Endlessly Noisy World, most of us talk too much and listen too little. “A great conversation is about listening. And it probably involves you talking less,” he says.
In this episode of Think Fast, Talk Smart, Lyons and host Matt Abrahams explore how to stop over-talking, emphasizing the value of active listening, asking good questions, and giving others space to speak.
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99. Rethinks: How to Handle Challenging Conversations
25 juli 2023 · 23 min
Being a better listener has a lot to do with silence, says Collins Dobbs, a lecturer in management at Stanford Graduate School of Business. “A lot of people are uncomfortable with the smallest modicum of silence, but learning often happens when we create distance for useful reflection.” Lees meer
In this episode of Think Fast, Talk Smart, Dobbs talks with host Matt Abrahams about the importance of “space, pace, and grace” when you’re receiving others’ feedback and handling the emotions that come out during tough discussions.
“There’s often a lot more focus on the skill set on delivering emotion than receiving emotion, but if the receiver of emotion can put themselves in a place of curiosity, agency, and openness … it opens up a whole new world of possibilities.”
Dobbs is an executive coach and teaches several courses, including Interpersonal Dynamics and Leadership Labs.
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98. Give It to Me Straight: How to Give Honest, Constructive Feedback
18 juli 2023 · 22 min
How do we deal with professional blind spots? According to David Dodson, MBA ’87, we need the panoramic perspective of those who work around us. Lees meer
“360 reviews, done properly, are a massive competitive weapon,” says Dodson, also a lecturer in management at Stanford GSB and author of the new book, The Manager’s Handbook. Such comprehensive and constructive feedback, he says, can be transformational for employees and managers alike. “The first time I did a 360 review and got feedback was a massive turning point in my development as a manager,” he says. “Had I not had 360 feedback, I probably would have gone a decade or more with ineffective technique.”
In this episode of Think Fast, Talk Smart, Dodson shares valuable insights and actionable advice for individuals in leadership and management roles, highlighting the importance of effective communication and feedback in achieving success.
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97. No Rules, No Trust: How Accountability Shapes Communication
11 juli 2023 · 20 min
Communication is like a game. For it to work, each person has to trust that their partner will play by the rules. As Professor Anat Admati says, the same is true for corporations and their stakeholders. Lees meer
“To have good governance, you need trust and accountability,” says Admati, a professor of finance and economics and the director of the Corporations and Society Initiative. How does a society ensure that markets, businesses, and governments are all on the same page? As Admati says, “We need rules. I can commit to you that I won’t harm you because something bad will happen to me if I [do].”
In this episode of Think Fast, Talk Smart, Admati joins host Matt Abrahams to discuss how communication forms a bedrock of trust that can align markets, businesses, and governments — for more accountable capitalism and a healthier society.
Episode Reference Links:
Anat Admati
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96. Rock and Role: How Assigning Gender to Inanimate Objects Influences Us
27 juni 2023 · 25 min
Why is a boat a “she?” Why give names like Alexa or Siri to inanimate pieces of software? According to assistant professor of organizational behavior Ashley Martin, ascribing gender to everyday objects helps us to connect with them more deeply. Lees meer
“Gender is this humanizing force that allows people to interact with non-human things as if they’re human,” says Martin, whose research focuses on gender equality, gender inclusion, and gender’s role within team and organizational dynamics. And while Martin is interested in how anthropomorphizing technology can benefit the humans who use it, she also notes how “problematic stereotypes” could be perpetuated as a result.
In this episode of Think Fast, Talk Smart, Martin joins host Matt Abrahams to discuss how our ideas about gender inform the way we relate to the world and how we can leverage the latest research to promote greater diversity, equity, and inclusion.
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95. The Power of No: How Boundaries Help Us Live More Empowered Lives
20 juni 2023 · 26 min
Saying no can seem risky. We worry about offending others, damaging relationships, or hurting our own reputation. But as Vanessa Patrick says, no is an empowering word that gives us greater agency in our lives. Lees meer
Saying no “is not a rejection of the other person,” says Patrick, a professor of Marketing at the University of Houston. Instead, it allows you to set boundaries and “[give] voice to what you believe and what you care about.” In her book, The Power of Saying No, Patrick introduces what she calls “empowered refusal,” a way of saying no that’s rooted in one’s identity, values, priorities, and preferences. “An empowered no,” she says, “is about us, not a rejection of the other person.”
In this episode of Think Fast, Talk Smart, Patrick and host Matt Abrahams explore how to use the power of no, how to move from strategy forming to strategy implementation, and how to resist momentary pleasures that distract us from our larger goals.
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94. LEADing ideas: Research-Backed Tips and Tools from Four Stanford Professors
13 juni 2023 · 28 min
Breaking new ground, Think Fast, Talk Smart steps into the world of live events, bringing together an eager audience of LEAD students from Stanford University and a top-notch panel of former podcast guests: Jesper B. Sørensen, Sarah Soule, Jonathan Levav,and Szu-chi Huang. Topics include crafting strategy for successful leadership and tips on how to effectively lead a hybrid team. Lees meer
This episode also features an interactive audience segment, where various participants of the Stanford LEAD program answer the three questions traditionally posed to guests.
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93. All the Feels: The Personal and Professional Power of Emotional Awareness
6 juni 2023 · 18 min
How are you feeling right now? According to Celine Teoh, we all need to ask ourselves that question more often — and be more precise in how we answer it. Lees meer
Teoh is a facilitator of the course Interpersonal Dynamics, or “Touchy Feely,” as it’s affectionately known on campus. In her work with students and as a CEO coach, she encourages people to get better acquainted with their feelings. “Feelings are data,” she says. “In the rest of our logical lives, we would never make decisions on bad or highly abstract data. But we'll do that with feelings.”
In this episode of Think Fast, Talk Smart, Teoh and host Matt Abrahams discuss how developing greater emotional awareness can help us achieve more agency and empathy in our personal and professional lives.
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92. No Regrets: How to Take Risks in Your Communication, Relationships, and Career
30 mei 2023 · 26 min
“What people regret over time are things they didn't do. They didn't take that trip, they didn't ask that person out on a date. They didn't start that business,” says former political speech writer and best-selling author Dan Pink. “I think it's because we are slightly over-indexed on risk. We overstate the risk in many circumstances.” Lees meer
On this episode of Think Fast, Talk Smart, strategic communications lecturer Matt Abrahams sits down with Pink to hear how we should all take more risks and how leaders can inspire others by focusing on the why instead of the how.
“There's almost incontrovertible evidence that sense of purpose is the most cost effective performance enhancer that organizations have,” Pink says.
They also discuss the power in taking breaks, which Pink considers part of performance, not a deviation from it. “What we know from many domains is that professionals take breaks. It's not that amateurs take breaks and the professionals don't, it's the exact opposite.”
Pink’s latest book is The Power of Regret, How Looking Backward Moves Us Forward.
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********
Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
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91. Um, Like, So: How Filler Words Can Create More Connected, Effective Communication
23 mei 2023 · 30 min
We’re often advised not to use “um” or “uh”, or “so” and “you know” in our communication. But linguist Valerie Fridland might argue otherwise. “Language is about how we encode both the linguistic message and a social message,” she says. “Crutch words … are really valuable and they have arisen to serve a need.” Lees meer
In this episode of Think Fast, Talk Smart, Fridland sits down with host and strategic communications lecturer Matt Abrahams to discuss how and when we use "you know","so", and other filler words. For example, Fridland says, the way we use “um” varies greatly from how and we might use “uh.” And the use of “like,” while deplored by many, actually serves a linguistic function and can provide context and background for a listener.
She and Matt also discuss the social linguistic function of vocal fry and whether emojis have a place in business communication.
Fridland is a professor of sociolinguistics at the University of Nevada. She's an expert on the relationship between language and society and recently released a new book, Like Literally Dude: Arguing for the Good in Bad English.
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********
Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.
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90. Rethinks: Brains Love Stories – How Leveraging Neuroscience Can Capture People’s Emotions
16 mei 2023 · 20 min
In this episode of Think Fast, Talk Smart, lecturer and podcast host Matt Abrahams sits down with David Eagleman, a neuroscientist and the host of the PBS series The Brain, to discuss why our brains are wired for storytelling and how new senses might impact our connection and communication with others. Lees meer
“I’ve always been really interested in this idea of how we can pass information to the brain via unusual channels,” Eagleman says. “We’ve got our eyes or ears or fingertips and our nose, we’re very used to this and we sort of think these are fundamental, but of course, this is just what we’ve inherited from a long road of evolution … It turns out you can push information in the brain in other ways.”
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********
Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.
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89. Listen, Listen, Listen: How to Build Deep Connections
9 mei 2023 · 25 min
Whether you’re trying to build a romantic or professional connection, Rachel Greenwald’s advice is exactly the same. “Focus on how you make someone feel more than you focus on the words that you're saying,” she says. Lees meer
As a professional coach, Greenwald helps people develop better communication skills, from executives in the business world to singles in the dating world. Building deep connections may at times be challenging, but as Greenwald says, it’s ultimately not complicated. “You're demonstrating that you're interested in someone and that you like them,” she says.
In this episode of Think Fast, Talk Smart, Greenwald and host Matt Abrahams discuss relationship-building tactics like small talk, active listening, communication blindspots, and more.
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********
Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.