Alle afleveringen van Coaching for Leaders – pagina 14 van 17

164: How to Handle a Boss Who’s a Jerk, with Tom Henschel

27 oktober 2014 · 45 min

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Tom Henschel: The Look & Sound of Leadership
Is someone you care about - or maybe even you - working for a jerk? My guest Tom Henschel from the Look & Sound of Leadership podcast helps us to navigate this difficult situation.
How to know if it’s just you Lees meer

Test the waters, but be careful

How to address it

When you decide to talk, leave the emotion out of it
Frame the business concern, not you as the victim
Don’t take it personally
Don’t speak for others

You are not going to change your boss

It’s not your place to get coaching for your boss
Nothing you will do will likely change your boss’s behavior
If you can accept that, what do you want to do?

If it’s really a business issue, give the feedback

Avoid being attached to the outcome
Once the feedback is given, let it go
Rehearse the feedback with someone trusted before you give it

What to do when the boss is chaotic

Calm down with someone who is chaotic
Take tons of notes
Get clear agreements
When they change something, don’t take it personally
Consider sending a note afterwards to summarize what is said

How to deal with the narcissist

Be a good audience and ask how you can help them to succeed
“Narcissists crave attention and there’s not enough room in the spotlight for both of you.” -Tom Henschel
“With narcissists, in order to succeed with them, you need to not compete with them.” -Tom Henschel
Have support outside of work too, since you won’t get it from your boss
When you can do it honestly, throw them a bone
Always approach situations with collaboration and support

What do you do with the screamer?

Don’t engage, wait it out

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163: Promote Yourself Through Intrapreneurship, with Dan Schwabel

20 oktober 2014 · 32 min

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Dan Schwabel: Promote Yourself
“Smart companies create a good internal culture, and then it becomes really easy for them to communicate to the outside world.” -Dan Schwabel
Practical Action or Advice Lees meer

Bring reverse mentoring into your next mentorship conversation or program
Ensure that senior leaders are engaged with you next initiative before proceeding

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162: Three Keys to Effective Business Alliances, with Aaron Kent

13 oktober 2014 · 41 min

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Aaron Kent: Dale Carnegie
Aaron was last on the show on episode #35: You Don’t Have to Be a Trainer to Know How to Hire One.
Find Industry Overlap Lees meer

In the same world as you, but not in a competitive place with you
Each party brings insight and resources that wouldn't be available to the other
Focus on what you are best in the world at, and form alliances in other areas
Aaron mentioned the book Good to Great by Jim Collins*

Clear and Immediate Financial Value Overlap

Identify where a win-win outcome can be that benefits both parties
This doesn't necessarily mean a dollar for dollar match
Be sure it's measurable
Aaron mentioned How To Win Friends and Influence People by Dale Carnegie*
Dave mentioned How To Stop Worrying and Start Living by Dale Carnegie*
Dave mentioned The Quick and Easy Way To Effective Speaking by Dale Carnegie*

Committing Resources to the Relationship and Sustaining it Over Time

It's easy for an alliance to lose importance when it's not with a paying customer
Think of an alliance partner like you would a paying client
Dedicate a person or resource directly to the alliance

Special Note
The Carnegie Coach podcast mentioned in this episode was started in 2014 and ran for almost 200 episodes until it ended in 2016. Business changes at Dale Carnegie and my own departure from the organization resulted in the show sunsetting after two years.
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161: How To Address Difficult Conversations, with Bonni Stachowiak

6 oktober 2014 · 41 min

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Bonni Stachowiak: Teaching in Higher Ed
Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*.
Question from Leonardo
I´m one of your fans, I listen your podcast every day and I see better results on my day job managing an emergency room in Brazilian Hospital. I'm a cardiologist and today I work as a manger also. I was listening the episode 143, about feedback, while I was driving to my job and I was thinking how difficult to me is receive a negative feedback. I think that what struggle in this situation is emotion and controlling the emotion to respond or give some excuse for that negative perception. When I give any feedback to my employees I saw this same problem. How do I train myself to be better on that? Lees meer

Episode #143: Accepting Feedback With Sheila Heen of Difficult Conversations
Episode #107: Three Steps To Soliciting Feedback with Tom Henschel
Lets Get Real Or Let's Not Play by Mahan Khalsa*

Question from Dow

Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, Sheila Heen*
The Dale Carnegie Course
How to Win Friends and Influence People by Dale Carnegie*
Positive Coaching by Jim Thompson*

Question from Nathan
I am not currently in a "leadership" position but I feel that I am being called to leadership and feel that leadership and coaching is something that I would enjoy long term. I wanted to ask what recommendations you would have to really start moving in this direction and to start developing those skills. I've been trying to read books and listen to podcast to get some insight but haven't really had the opportunity to hone these skills. I am looking at going to toastmasters to get some experie…

160: The 5-Step Strategy For Solving Problems, with Michael “Coop” Cooper

29 september 2014 · 39 min

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Michael “Coop” Cooper: Innovators + Influencers
Do you feel like you are playing whack-a-mole, constantly putting out fires in your organization? Are others and you clear on the real reason for most problems? In this conversation, I welcome Michael “Coop” Cooper from Innovators + Influencers to share a 5-step strategy that will help you define problems so it’s clear what to do next.
1. Describe the situation Lees meer

There’s a lot of information in the situation that people don’t talk about.
This does not have to take as long as most people think it does.

2. Draft a problem statement

The problem we’re trying to solve is…
Find the simplest statement possible.

3. Ask “Why is that a problem?” (REPEAT)

Be aware of the thud factor and the pause.

4. Is this the real problem?

Involve someone else

5. Is this problem worth solving?

Will it save you time or money?
Will it make your company/department more competitive/productive?
Will this solution make your work or life easier in the long-run?
Does this solution or solving this problem actually align with your company goals?

“If I were given an hour to save the world, I’d spend 59 minutes defining the problem and one minute solving it.” -Albert Einstein
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159: Success on Presentation Day, with David Sparks

22 september 2014 · 31 min

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David Sparks: Presentations
David last appeared on episode #119 to help us get control of our email.
Memorize the opening and the closing of your presentation Lees meer

Nail the beginning.
Close strong.

Utilize an effective remote

A green laser shows better than a red one
Keep the button options simple
Dark the screen when you’re not referring to a slide
Find one with an on/off switch
David recommends the Kensington K72427AM Wireless Presenter*

Tools to consider

You need to learn to be self-sufficient
Adapters
Extension cord
Duct tape
Speakers for audio

David’s final advice

Think about your presentation as a story
Your slides are not your script

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158: How to Lead the Millennials, with Chip Espinoza

15 september 2014 · 35 min

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Chip Espinoza: Millennials at Work
Who are the millennials? Lees meer

They were born between 1980-2002 range.
These are many of our newer employees in organizations.
“The millennials are the first generation that has not needed an authority figure to access information.” -Chip Espinoza

There is a dynamic in the workforce of a generation that doesn’t know how to reach up working with a generation that doesn’t know how to reach down.
The people with the most responsibility need to adapt first in an organization. -Chip Espinoza

Ambiguity is the millennial kryptonite. -Chip Espinoza
This generation is used to experiencing success and might not have run into failure much before.

They also assume that everything is negotiable.

Avoid getting caught up in defensiveness of a millennial who might be receiving positive feedback.

Millennials are relationship oriented.
Give feedback in a way that’s not formal.
Maintain the strength of the relationship.
Feedback must be timely.
Have a conversation with them instead of a conversation about them.

Build a relationship with people!
Practical Action

Have a conversation and build a relationship.
How to Start Coaching Someone (episode 2) provides a 4-step model for doing this

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157: Why It’s Essential to Struggle with Learning

8 september 2014 · 25 min

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Do you find yourself struggling with changing your behavior? Real learning is hard, but keeps you from making the same mistake again. Lees meer

I wrote this article a few months ago: Sorry, I Don't Love Learning

Have you seen this scene in the Matrix?

I mentioned the book Outliers by Malcolm Gladwell*
Practical Advice
1. Ensure that it’s something important for you to learn

I mentioned the book Soar With Your Strengths by Donald Clifton and Paula Nelson*

2. Get comfortable with being uncomfortable

“When you are tough on yourself, life is going to be infinitely easier on you.” -Zig Ziglar

3. Recognize that what you’ve been able to change your behavior on is really challenging for others

“Every single time I get on a plane I’m really glad that the plane is not being flown by someone who just always loved planes.” -A teacher quoted in Building A Better Teacher by Elizabeth Green*.
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156: How to Stay Motivated, with Bonni Stachowiak

1 september 2014 · 40 min

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Bonni Stachowiak: Teaching in Higher Ed
Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*.
Question from Gabriel Lees meer

I recommended episode #144: How We Do Things Around Here To Get Results

Question from Torrey I would like to know if you have a group on book reads or know of any groups I can join to get advice about good reading for leadership? For example which of Peter Drucker's books should I read?

Subscribe to Coaching for Leaders weekly update for a reader's guide to the 10 Leadership Books That Will Help You Get Better Results From Others
Check out Dave's personal reading library on GoodReeds
Dave recommended Leadership and Self-Deception by The Arbinger Institute*
Dave and Bonni recommended The Essential Drucker by Peter Drucker*
Bonni recommended The Four Agreements by Don Miguel Ruiz*
Bonni recommended The Empowered Manager by Peter Block*
Bonni recommended Difficult Conversations by Douglas Stone, Bruce Patton, Sheila Heen and Roger Fisher*
Bonni recommended The Fifth Discipline by Peter Senge*

Question from Busakorn
I was wondering if you could advise a great book for selling skills?

Bonni recommended Let’s Get Real or Let’s Not Play by Mahan Khalsa and Randy Illig
Bonni recommended SPIN Selling by Neil Rackham*

Question from Torrey
I would like the partners to be motivated enough to complete their reporting and liquidations with a concern for quality and timing, and not have to constantly ask and remind them. I want them to WANT to complete their reporting and do a good job, but right now they do not seem too concerned about it. How can we motivate them to improve their performance?

What's the “why” behind the “what?”
On The F…

155: Three Strategies to Build Talent in Your Organization, with Mark Allen

25 augustus 2014 · 39 min

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Mark Allen: Aha Moments In Talent Management
Mark Allen is a professor at Pepperdine University and author of The Corporate University Handbook* and The Next Generation of Corporate Universities*. He just released his newest book, Aha Moments in Talent Management*. In this conversation, Mark and Dave discuss practical strategies that you can use to develop talent in your organization.
Key Points
“Having better people is the best source of competitive advantage, so attracting top talent is a top priority. Be willing to do whatever it takes to bring in top talent. Do not let your own policies prevent you from hiring exceptional people.” -Mark Allen Lees meer

Ask for the rationale for why rules are in place that are preventing talent acquisition

“The job of manager requires specific skills and abilities. Promotion should be based on the ability to do the next job, not performance in the current job. Good performance should be rewarded appropriately, but promotion should not be a reward for past performance.” -Mark Allen

Check out Google’s Quest to Build A Better Boss to learn more about Project Oxygen.

“If you’re going to treat training and development as an investment, then you must be able to demonstrate a return on that investment. That means that every program should be designed to deliver a specific business result and should be held accountable for achieving that result.” -Mark Allen

Mark referenced Donald Kirkpatrick’s four levels of evaluation
“60-90% of everything that people learn in a training program never gets used on the job.” -Mark Allen
“Begin with the end in mind.” -Stephen Covey

Ask these two questions when planning your next talent development program:

How will this improve at least one key business result?
How will you measure it?

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154: Eight Ways to Use Power for Good

18 augustus 2014 · 29 min

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Dave Stachowiak: Eight Types of Power
A brief word from Power vs. Force* by David Hawkins Lees meer

In 1959, French & Raven identified several types of power in their research:
1. Reward power

Giving something of value

2. Expert power

Knowledge, competence, and experience

3. Referent power

Personality and charisma to influence others

4. Legitimate

We have the legitimate right to command given our position in the organization

In 1975, Raven & Kruglanski added to the list...
5. Connection power

Access to powerful people and organizations

6. Information power

Access to information that other parties don’t have

In 1989, Liberatore et al. added...
7. Group decision-making power

The decisions an entire organization gets behind

Finally, in 1991, Yukl & Falbe identified...
8. Persuasive power

The ability to influence through logic and dialogue

A brief word about force

Coercive “power” is also cited in the research
This is the force against will - to threaten punishment and deliver penalty
Effective leaders have two directives when considering force:

1. Use it only as a last resort
2. To be certain, at least beyond a reasonable doubt, that it’s justified

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153: Where to Start with Succession Planning, with Bill Bliss

11 augustus 2014 · 38 min

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Bill Bliss: Success In the C-Suite
Bill last appeared on episode #118: What's The Difference Between Management and Leadership
Myths and stopping points of succession planning Lees meer

The organization is only mine (I own it)
The organization is too small
I don’t know how to create a plan
In reality, a lot of people just don’t want to make the hard decisions.

Succession planning strategies and principles:
1. Development of leaders requires an investment of time and money

Look at where the company needs to be five years from now - that’s where the discussion starts
Then determine the competencies that will need to be ready at that time
“The number one role of any leader is to identify and prepare their successor.” -Bill Bliss

2. Successful leadership development is a multi-faceted approach

Bill mentioned the Center for Creative Leadership as a resource
Mentorship is valuable for some organizations, as is experiential leadership
Coaching is also very valuable for individuals

3. Backup succession plans are a necessity, not a luxury

Don’t place all your eggs in one basket

4. Legacy leaders must learn to completely let go

Develop interests outside of the organization if you are leading and plan to leave

5. Leaders willingly subordinate their own pride and ego for the sake of the success of the organization
Step one: where is the organization going to be 3-5 years from now?
“Begin with the end in mind.” -Stephen Covey
Practical Action

What action are you taking on your 3-5 year action plan?

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152: Where Are You Going in Your Career, with Bonni Stachowiak

4 augustus 2014 · 38 min

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Bonni Stachowiak: Teaching in Higher Ed
Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*.
Bonni mentioned the This American Life show titled Trends With Benefits, citing a disability story from Hale County, Alabama.
Question from Aaron
During a one-on-one meeting my boss asked me where I wanted to go in my career, and I didn't have an answer for him. More concerning was that I didn't have an answer for myself. He recommended that I have a five year plan, and he gave me a few ideas to considers. With so many paths - both inside and outside my company - where do I begin? Lees meer

Your 90th birthday party
Your ideal day or week
What Color Is Your Parachute* by Richard N. Bolles

Question from Birger

“'After observing O Sensei, the founder of Aikido, sparring with an accomplished fighter, a young student said to the master, 'You never lose your balance. What is your secret?' 'You are wrong,” Ōsensei replied. 'I am constantly losing my balance. My skill lies in my ability to regain it.'”
Also see Coaching for Leaders episode #123 with John Corcoran

Question from Mike
I have started to set expectations and coaching within role, but I am finding it very difficult to get any engagement with anything I do. It feels like I am the outsider and they would quite like to leave it that way. I have looked for quick wins and found a few but again they seems to be disengagement, a different perspective may be good. What your thoughts?

Leading Change* by John Kotter
Five Dysfunctions of a Team* by Patrick Lencioni

Question from Danielle
I just started my job and am really excited to hit the ground running with a lot of on-going projects. One theme in particular th…

151: How to Be More Productive, with Tim Stringer

28 juli 2014 · 36 min

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Tim Stringer: Holistic Productivity Lees meer

“There’s only two problems in life. Either you don’t know where you’re going or you don’t know the next step.” -Tim Stringer, paraphrasing David Allen

Tim recommended Tony Schwartz's book Be Excellent At Anything*
Step 1 - Reflection

Tim recommends journaling to separate the noise from what’s most important
The Day One app* is an excellent resource for this

Step 2 - Accepting life as is
Step 3 - Focus on one thing

A positive shift in one area of life will influence many other areas
It’s a lot easier to get early wins by starting with one area first

Step 4 - Inspired action

Work on a specific action for a 90-day period
Think a strategize about your action like it’s already occurred

Strategies

Name projects the define the objective
Due dates only when things are actually due

Resources

OmniFocus for the Mac* and iPhone*
LearnOmniFocus.com
Holistic Productivity Courses
Holistic Productivity from The Omni Group on Vimeo.

Practical action

Try journaling for a week

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150: Three Steps to Take After You Conduct a Survey, with Bonni Stachowiak

21 juli 2014 · 36 min

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Bonni Stachowiak: Teaching in Higher Ed
Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*.
1. Thank people Lees meer

Dave used Surveymonkey.com for the listener survey

2. Share the results

Resources for visualizing results

Column Five
Piktochart

Demographics

Over 100 people participated
40% have graduate degrees
75% of listeners are managers

Of those, 60% have managed five years or more

Findings

Dave needs to be more concise (introductions and show length)
People want to continue to hear more advice for practical action
People like and want more Q&A

3. Take action

Show length will be 30-40 minutes
Advice or practical action at the end of each episode
Question and answer show the first Monday of the month (submit your question)

Bonni started a podcast!

The Teaching In Higher Ed podcast is live on iTunes and Stitcher

Practical action

Thank someone who has completed something for you that has not yet been thanked

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149: An Astronaut’s Guide to Life on Earth, with Chris Hadfield

14 juli 2014 · 29 min

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Chris Hadfield: An Astronaut's Guide to Life on Earth
Author of the New York Times Bestseller:
An Astronaut's Guide to Life on Earth: What Going To Space Taught Me About Ingenuity, Determination, and Being Prepared for Anything* Lees meer

“So many people in life, maybe without even acknowledging it to themselves, let fear dictate a lot of their decision-making.” -Chris Hadfield
Some keys to balancing sweating the small stuff and avoiding micromanagement

Visualize it going perfectly
Visualize failure before it has happened

What’s the most likely 10 things to go wrong?
Let’s simulate them and figure out how we will react to them
Then run the simulation again to find the best plan and change behavior

Aim to be a zero

Begin by soaking up what’s going on and seeing what’s happening
Recognize the necessity to become educated and understand the subtleties of the environment

How to be successful at work and have a personal and private life that is successful and balanced

Clearly understand what people are trying to accomplish in a family
Make nobody’s sense of self worth dependent on anyone else’s identity
The good intentions of the day are always often sacrificed on the altar of reality

How successful people deal with the “what’s next?” question
“If I had ever said to myself that the only part about this job that I like, or that is worthwhile, or that is satisfying -- is spaceflight, then I would have hated my life.” -Chris Hadfield

What really matters is what I am doing today

Question: How will you define success today?
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148: The Four Critical Stories Leaders Need For Influence, with David Hutchens

7 juli 2014 · 39 min

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David Hutchens: The Storytelling Leaders
Leaders often hear about influence through storytelling, but don't know where to start. David Hutchens shares four stories to tell and how to get started. Lees meer

“It’s more important to tell a strategic story, to tell the right story, even if you don’t tell it particularly well.” -David Hutchens

The starting point of telling stories is permission

Storytelling is a skill that nobody really has to learn since it’s our natural language

Leaders needs to give themselves permission to tell a story in their organization

The 4 stories leaders need to tell

Who we are stories - what it means to be us

Think about the stories parents and caregivers told you when you were young about what it was like growing up for them
When we do this, we impart information about what we believe and who we are today
Every organization and team has an origin story
David shared the origin story of General Electric
A story from a leader always has a reason for telling it
What are the identity and origin stories that you have?

Vision stories - the future we desire

These stories should be told in present tense language
You can tell a story about somebody else that is already doing what it is you envision
You might tell a story about someone else if it’s a big jump from where the organization is today

Values in action stories - how the espoused values show up in our organization

David mentioned Zappos and the stories they create about customer service
The stories being told also affect how members of the organization make future choices
The right story should reconnect people with why they really care about this work

Change and learning stories - the stories about a time we tried something and learned from it

This is generally the hardest story to tell
Think about the leaders you’ve loved and appreciated the most (the best ones do this well)
These stories can build culture and loyalty
David shared the failure story of New Coke
Here’s the structure:

I t…

147: How to Be More Creative, with Todd Henry

30 juni 2014 · 47 min

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Todd Henry: The Accidental Creative
“Creativity, at the heart of it, is problem solving.” -Todd Henry Lees meer

“We are creatures of habit and creatures of comfort.” -Todd Henry

Focus is a key element of creative work

Those who are most effective can define their work very well.
Define your work by establishing challenges.
“When we start framing up work as problem statements rather than as projects, it completely changes the way that we approach the work itself.” -Todd Henry

Hours of work is important element of work and creativity to look at

“You’re not being paid for replying to emails quickly. You’re being paid for the value you contribute to the organization.” -Todd Henry
Most people don’t make dedicated time to think and process important things.

Stimulus makes a big difference in shifting your perspective and tapping into your creativity

If you want to have deep thoughts, immerse yourself in the minds of great people.
Books are hugs helps to do this, and not just business books.

Capture ideas in some way

Todd uses notecards to capture his ideas
Later, he’ll process which ideas are helpful or actionable

Todd has learned to use seasonal rhythms in order to be most effective

What’s one action you could take to be more creative?
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146: Three Things to Stop Doing in Leadership, with Steve Richardson

23 juni 2014 · 44 min

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Steve Richardson: Become a Better Leader in 30 Days*
“All leaders manage, but not all managers lead.” -Steve Richardson Lees meer

Three things not to do when managing people

Avoid managing by suggestion

Managers do this when they don’t want to be accountable

What do people really want from leaders?

Direct
Decisive

Avoid managing by hoping

These managers maintain a positive attitude, but don’t really know how things are going
Employees learn that managers like this want to hear only good news

Avoid managing by redoing

Some managers take on the work of employees and will re-do it
This is trap for people who were the start performers in the previous role
We mentioned episode #117: The Seven Steps You Follow To Delegate Work

“Doing something well myself is different than doing something well through other people.” -Steve Richardson

Ask: How can I help you?

The response “fine” does not necessarily mean fine
Ask the next question to find out what’s really going on

Steve's triangle of managing people: Fair, Friendly, and Firm

One of these will typically take the lead in one situation
What does this person most need right now?
It takes tension to keep them in balance
Let intuition govern what takes the lead in any given situation

What should you stop doing?
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145: Improve Your Writing with Practical Typography, with Matthew Butterick

16 juni 2014 · 42 min

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Matthew Butterick: Practical Typography
Written communication may say as much about you as what you wear. Typography is more than just font. Lees meer

Matthew's rankings of common system fonts

Book resource:

Garner’s Modern American Usage* by Bryan Garner

Mark Twain received the following telegram from a publisher:

NEED 2-PAGE SHORT STORY TWO DAYS.

And famously replied…

NO CAN DO 2 PAGES TWO DAYS. CAN DO 30 PAGES 2 DAYS. NEED 30 DAYS TO DO 2 PAGES.

Use one space after a sentence.

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144: How We Do Things Around Here for Results, with Kent Rhodes

9 juni 2014 · 49 min

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Kent Rhodes: The Family Business Consulting Group
Culture is how we do things around here. The three Levels of Culture from Edgar Schein Lees meer

Artifacts
Espoused values
Underlying assumptions

Culture is difficult to identify when you are inside of it. Organizations confuse climate and culture:

Climate comes from the outside and tends to be more temporary
Culture is what is happening internally and more difficult to change

Resources

Books

Organizational Culture and Leadership* by Edgar Schein
Diagnosing and Changing Organizational Culture* by Kim Cameron and Robert Quinn

Articles

The Trader Joe's Experience by Mark Mallinger and Gerry Rossy
Recognizing Organizational Culture in Managing Change by Mark Mallinger, Don Goodwin, and Tetsuya O'Hara
The Competitive Advantage of Culture in a Family Business by Kelly LeCouvie and Kent Rhodes

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143: How to Get Way Better at Accepting Feedback, with Sheila Heen

2 juni 2014 · 44 min

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Sheila Heen: Thanks for the Feedback
Author with Douglas Stone of Thanks for the Feedback: The Science and Art of Receiving Feedback Well*
Author with Douglas Stone and Bruce Patton of the New York Times Business Bestseller Difficult Conversations* Lees meer

Feedback sits at the core of two human needs:

Our need to get better
Our need to be accepted, respected, and loved for how we are now

“Who’s giving the feedback is often a louder message than what they’re saying.” -Sheila Heen

The six steps:

1. Know your tendencies

Baseline (or set point): a level of satisfaction that you gravitate towards in the absence of life events
Swing: how far positive or negative feedback knocks you off your baseline
Recovery: how long it takes you to come back to your baseline
Recovery speed can be different for positive and negative feedback
Understanding your profile can help you dismantle your distortions
Also, this helps you to be more empathetic to others who have different styles than you do

2. Disentangle the “what” from the “who”

If the feedback is wise, it shouldn’t matter who delivers it (but it does).
Solicit feedback from the people who you find difficult to work with

3. Sort towards coaching

Three kinds of feedback

Appreciation: sometimes when people ask for more feedback, they really want more of this
Coaching: helping you get better at something
Evaluation: where you rank or stand

Sheila uses this with her children to speak about their grades and what it says about what they can change
Separating these three things is helpful, since evaluation is very loud and people don’t often hear anything else

4. Unpack the feedback

Most of what we hear comes in vague labels.
It requires you as a receiver to be a more active participant.

5. Ask for just one thing

“What’s one thing you see me doing (or failing to do) that holds me back?”

6. Engage in small experiments

“I don’t believe that receiving feedback well means that you have to take the feedback.” -Sheila Heen
It’s har…

142: The Way to Lead After a Workplace Loss, with Andrew Stenhouse

29 mei 2014 · 42 min

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Andrew Stenhouse: Vanguard University
Dean, School for Graduate and Professional Studies
Vanguard University of Southern California Lees meer

Loss is pervasive and we don’t often recognize how much we’re dealing with loss at the time.

Three broad categories of emotions tend to show up for people during a time of workplace loss:

Fear

We don’t know the loss will affect us personally
We don’t know how we are going to react to the loss
These fears can surprise us and cause even more anxiety

Anger

We can be angry at the person who we lost
We need to be able to express our anger in some way
Anger sometimes feels good because it provides some illusion of control

Sadness

Anger tends to yield to sadness
Guilt is the feeling that we could or should have done something
We can sometimes feel guilt that we are not in as much pain as we think we should be

What leaders can do after a loss:

Don’t put parameters on how people are supposed to deal with loss
However, provide stability and structure for people
Create and lead forums for conversation
The performance aspects of the job can help stabilize and reduce stress
Leaders should facilitate the conversation about the loss, rather than just allowing it (or hoping for it) to happen on its own
Bring in someone else to help when you see physical signs of loss

“You’re always on one side or the other of a loss. You’re either approaching one or getting over one.” -Andrew Stenhouse

What’s one thing you could do now to ready your organization for loss?
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141: How to Increase Your Leadership Confidence, with Bonni Stachowiak

27 mei 2014 · 45 min

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Bonni Stachowiak: Teaching in Higher Ed
Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Lees meer

Mishal in Saudia Arabia: How do you increase self-confidence as a new leader?

Phil in the UK: What advice would you give to someone who hasn’t had the opportunity to lead people in an organization?

Dave reference Coaching for Leaders episode #94: What To Do When Managing Without Authority
Another article that might be helpful is 8 Ways To Influence Without Authority

John: How can I build time into my day for the long-term goals?

Jenn: How do you cope with a difficult coworker when your boss doesn’t want to acknowledge the problem?

Dave referenced Coaching for Leaders episode #64: Eight Ways To Get Results By Managing Up
Just for fun, we mentioned our Sonos PLAY:3 station* in this response

Lisa shared a comment.

Lisa referenced Coaching for Leaders episode #117: The Seven Steps You Follow To Delegate Work
Dave mentioned his video: How To Get Podcasts on Your iPhone for Free

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140: How to Work with Multiple Bosses, with Eric Ruckle

12 mei 2014 · 41 min

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Eric Ruckle Lees meer

It’s not about me, but about the project.
Book recommendation: The Startup of You by Reid Hoffman*
Book recommendation: So Good They Can’t Ignore You by Cal Newport*

What’s one attitude change you can make that will help you work with multiple bosses?

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139: How to Maximize Team Performance, with Susan Gerke

5 mei 2014 · 59 min

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Susan Gerke: GO Team Resources Lees meer

This model originates with Bruce Tuckman in the 1960’s

Forming
Storming
Norming
Performing

Susan and I discuss the issues at each stage above and the actions that both team members and leaders can take in order to maximize team performance.

There are several options when conflict emerges:

Reform the team
Do good
Feel good
Deal with the conflict

There are also several ways that change itself can happen to a team:

Leadership changes
Membership changes
Changes to the purpose and goals of the team

Resources

The I in Team* by Susan Gerke
Go Team by Susan Gerke and David Hutchens

What’s one action you will take to be more proactive with your team’s development?
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138: The Four Unique Types of Teams, with Susan Gerke

28 april 2014 · 59 min

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Susan Gerke: GO Team Resources
Teams are different and unique Lees meer

Purpose
Structure
Stage of Development
Membership
Leadership

When you are trying to figure out how to lead a team, 2 models can be very helpful.

Types of Teams

Interdependence degree of cooperation and coordination

Number of meetings
Content of meetings
Goals —team vs. individual
Reward team vs. individual

Expertise

Training plan

Resources

The I in Team* by Susan Gerke
Go Team* by Susan Gerke and David Hutchens

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137: The Power of Servant Leadership, with John Dickson

21 april 2014 · 51 min

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John Dickson: Spokane County, Washington Lees meer

Here's a link to the Lean Fighter article John mentioned about some of the work he contributed to at Boeing

John mentioned the learning organization that was articulated by Peter Senge. This model was made popular in Senge's book The Fifth Discipline*, which is a must-read for leaders and also appears on my Top 10 books for leaders list.

“The servant-leader is servant first. It begins with the natural feeling that one wants to serve, and serve first. The conscious choice brings one to aspire to lead.” -Robert Greenleaf

“Enthusiasm is the little recognized secret of success.” -Dale Carnegie

A recent article from the Spokesman-Review on the new utility bill payment system that John spoke of on the show.

What’s one shift you could make that would make you more like a servant leader?

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136: How to Create Connections in Small Moments, with Douglas Conant

14 april 2014 · 48 min

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Douglas Conant: TouchPoints Lees meer

Founder, Conant Leadership (Facebook) (Twitter)
Former CEO, Campbell Soup and President of Nabisco
Author with Mette Norgaard of the New York Time Bestseller TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments*

“The More I Learn About the Outside World, The More Effective I Am With The Inside World.” -Doug Conant

Doug's TouchPoint framework

Ask first, “How can I help?”
1. Listen intently to what’s said and not said
2. Frame the issue so you understand the context in which the person is looking for your help
3. Help them advance the agenda
Ask at the end, “How did it go?”

Doug mentioned the book Talent is Overrarted by Geoff Colvin*

Check out these two articles from Doug

Turn Your Next Interruption Into An Opportunity
What Losing My Job Taught Me About Leading

Doug's book is TouchPoints:Creating Powerful Leadership Connections in the Smallest of Moments*
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135: How to Get the Most Out of Training, with Bonni Stachowiak

7 april 2014 · 48 min

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Bonni Stachowiak: Teaching in Higher Ed
Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Lees meer

Question from Jordan
I am a young manager (mid-20’s). My job requires training large amounts of staff on software and technology. Many of the staff are twice my age, and tend to ignore me when giving trainings. I’m, not sure if this is because of my age, or because I have only been with the organization for 5 years, and many of them have been here for 20+. Or perhaps it is because of the subject matter of the trainings? Do you have any suggestions on how to get through to them?

Is it content or credibility?
Seven Principles for Leading People Older Than You [episode #59]
Seek out people who are giving you objections and find out how to best serve them.
Dave mentioned How To Win Friends And Influence People*
Lynda.com* is a good solution for learning popular software online at your pace
Adobe Captivate is a good option for creating your own simulations
Screenflow for the Mac is great for screencasting
Camtasia is another option

2nd Question from Jordan
Do you have any suggestions on conferences one can go to, to expand skills on leadership and coaching?

Bonni says a conference is a place to build a network, generate new ideas, and learn about new products
Dale Carnegie Training provides a great resource for changing behavior, which is a great way to get better and leadership and coaching

Question from Kris
I am a manager in a large company and managing a global transformation programme. I am at a cross roads and my development plan includes getting more training on the following: (a) Leadership of global teams (physical and virtual) and (b) Strategi…

134: The Secret to Happiness

31 maart 2014 · 21 min

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While many things contribute to happiness, one key attitude shift in how we talk and think about our activities will help us be much happier. Lees meer

“Happiness isn’t doing what you like, it’s liking what you do.” -Quote on my dad's desk

Vance Caesar was one of my professors in graduate school.

He wrote The High Achiever’s Guide To Happiness*
Vance said, “Create more 'gets to's' than 'got to's"

Do you have more “get to’s” than “got to's?”

Do you have to give someone feedback today, or do you get to?
Do you have to give a presentation today, or do you get to?
Do you have to resolve a conflict today, or do you get to?
Do you have to go to work today, or do you get to?

The secret to happiness is having more “gets to's” than “got to's”

What will you do this week to turn a “got to” into a “get to?”
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133: The Five Elements of Your Personal Brand, with Heather Backstrom

24 maart 2014 · 47 min

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Heather Backstrom: Executive Coach
What is a personal brand? Lees meer

Personal brand is who a person is from the inside out.
It’s not about external looks - that is personal image (also important, but different).

1. Values

Knowing our values can provide clarity on the kind of work and work environment we choose.
To help get clarity on your values, you may wish to utilize Dave’s values exercise at this link.
Consider experiences in your life that really brought you joy - what values show up?
For more on values, check out Coaching for Leaders episode 20.

2. Vision

It’s about where you are now and where you wish to go.
Create a target for yourself by defining it visually or in writing.
“You can’t hit a target you don’t even have.” -Zig Ziglar
For a journaling app, check out Day One.
For more on vision, check out Coaching for Leaders episode 22.

3. Purpose

Vision is where your head is and purpose is how you get there.
Vision is the future and purpose is what’s happening in the present.
Dave spoke about being a “curator of wisdom about people.”
Without purpose, we tend to get caught up in other people’s lives and lose our own way.

4. Authenticity

Personal brand is about bringing out the best of who you are.
Borrow wisdom from others, but make it your own.

5. Perception

We define our world and other people by our perceptions.
The language we use can change how people perceive us.
Heather and Dave both mentioned that they struggled most with this element.

What action will you take enhance one of these five elements of your personal brand?
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132: How to Improve the Quality of Your Connectedness, with Jennifer Deal

17 maart 2014 · 38 min

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Jennifer Deal: Center for Creative Leadership
Author, Always On, Never Done: Don't Blame The Smartphone Lees meer

Center for Creative Leadership works to help improve leadership.
Many people said that staying so connected really started when they received their smartphone.
On average, people in the survey were connected to the workplace 72 hours a week, or 13.5 hours a day.

Personal tasks done during the workday were accounted for in the research (even people that don’t work these kind of hours still do personal tasks at work)

One of the biggest complaints was the number of meetings required in organizations.

A major issue is being invited to meetings and then people realizing that they weren’t really needed.
Setting clear agendas is key.
Be explicit why each person is needed.

Another major complaint was too many people making decisions.

Be explicit about who has decision-making authority and who needs to be checked with.

The intentional use of ambiguity as a management tool is also a challenge.

Sometimes people don’t make a decision so they don’t have responsibility for it, so they leave it in ambiguity.
Clear agendas and outcomes help prevent this.
This leads to crisis mode later on.

What Jennifer does differently because of this research

She still answers emails early in the morning and late at night.
Setting better boundaries about having done enough work today.
Being very specific on agendas for meetings.
She turns down a lot of meetings that aren’t as high value as the other things she needs to be doing.

Check out the Center for Creative Leadership for more resources
Also see episode #128, Four Practices For Leading An Effective Meeting

What have you seen a leader do to encourage quality connections to the workplace?
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131: How to Control Your Emotions and Take the Next Step, with Bonni Stachowiak

10 maart 2014 · 36 min

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Bonni Stachowiak: Teaching in Higher Ed
Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Lees meer

First question from Khrist and a few suggestions from us:

Recognize your hot buttons or trigger point
Avoid handling things in the midst of anger and emotion, if you can avoid them (for example, don't send emails when angry)
Instead, write out your thoughts just for yourself
Get input from others who are not as close to the situation
Start with questions and not accusations/assumptions
Sometimes a bit of expressed anger or frustration is OK, assuming it is genuine
Consider what you are really able to do or not do
Give yourself grace too - none of us are perfect at handling these situations
In fact, we discover the most from imperfect situations
Book recommendation: Daring Greatly by Brene Brown*
Book recommendation: Difficult Conversations*
Video recommendation: Brene Brown's first and second TED talks
Past podcast recommendation: How to Lead When Someone is Driving You Nuts [episode #48]

Second question from Huzefa and a few suggestions from us:

What is it you want about being an entrepreneur and could you achieve it without the risk?
Three elements you'd need to be successful:

Skill in the field
Passion for the work
Market of customers who will pay what you are worth

Could you do a test-run or two on a small client project that would prove your model and lessen risk?
Book recommendation: Empowered manager by Peter Block*
Book recommendation: Business Model Generation*
Book recommendation: Business Plan In A Day by Rhonda Abrams*

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130: Your Two Biggest Critics and How to Handle Them

3 maart 2014 · 49 min

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What do you do when you're the target of criticism? Here are the two kinds of critics that show up at work in the workplace and also how to address them. Lees meer

It all comes back to Mathnet
Two kinds of critics

The bully
The champion

Why you need your critics

Hawthorne studies (Harvard article) (Economist article)
Benefits You Get From A Recognition Program (episode #79) with Michelle Smith of O.C. Tanner
“Our chief want in life is someone who will make us do what we can.” -Ralph Waldo Emerson

Actions you can take

Listen and be calm (useful for both the bully and the champion)

Our urge is to become defensive
It may put up barriers to hearing something of value
If the criticism is unwarranted, you’re the one keeping your cool (unless the other party is factually wrong in a public forum)
If the other party is factually wrong in public, make your case confidently and professionally

Set aside the tone or personal attack (useful for both the bully and the champion)

Is there value in what the person is saying, beyond the tone?
Ask a more independent party to analyze it for you.

Ask for feedback and criticism (useful with the champion)

“Be your own toughest critic. Demand excellent performance from yourself and your leadership will thrive in the face of adversity.” -Doug Conant
This worked for me in my first full-time job
Take advice of Tom Henschel for episode #107

Ask often
Say thank you or can you help me understand
Do something with it or don’t

Embrace the criticism and make change (useful for both the bully and the champion)

Realize that a lot of people use criticism as a primary tool for development
Take one suggestion this week to actually put into action

Love your enemy (useful with the bully, and sometimes the champion)

Find something about them you can love
Feel sorry for them
Be glad you're not married to them

What if your boss is the bully?

Try one or more things above that you think might help
Are you getting more than you're giving?
If not, work t…

129: How to Create a Personal Knowledge Management System, with Bonni Stachowiak

24 februari 2014 · 49 min

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“Knowledge management is a set of processes, individually constructed, to help each of us make sense of our world and work more effectively.” -Harold Jarche Lees meer

Capture

Capturing through the stream

Twitter
Some social media
Live TV
Live radio

Capturing through subscriptions

Email updates and newsletters
Podcasts
RSS via services like Feedly.com

Curate

Bonni uses Delicious (link to her library)
Dave uses Pinboard (link to his library)
Evernote
Pocket
Kindle App

Snippefy app (useful to export notes and highlights from Kindle)

Diigo

Create

Social media postings
Conversation starters
Classroom/meeting starters
Writing

Bonni's blog is TeachingInHigherEd.com

How would you like to get info from Dave?

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128: Four Practices for Leading an Effective Meeting

17 februari 2014 · 39 min

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If you do these four things with consistency at the meetings you lead, you’ll get vastly better results from the investment you are making in meeting time. Lees meer

Worst offenses

Trying to come up with a topic to talk about
Let's share what's going on (without any context for how/why)
Information sharing only
No agenda
Too many agenda items
People on devices
Too many meetings total

Good news! Many of us have almost complete control over how we run meetings as leaders
1. Determine if the meeting needs to be held at all

Is it for brainstorming, training that needs to be done in person, or making a decision? Yes, have the meeting.
Is it for sharing of information? No, find a better way to get the information to people.
Consider the real cost of staff time

2. Have written or understood guidelines on communication, technology, decision-making, and overall culture of your meetings

What do we do when we get off task?
How will we capture what is decided and/or next actions?
What rules will we have around the use of technology during meetings?
Is PowerPoint needed?

3. Set and send agenda in advance with the topic for discussion and end goal of the meeting, along with start and end times

If the meeting discussion drifts, call attention to it and decide on addressing or tabling
Begin and end on time (considering starting a bit after the hour or ending a bit early)

4. Have everyone walk out of the room with clear action items

Follow-up with documentation shortly thereafter
Meeting notes - mindmapping (starting point) and outlining (finishing point). I use MindNode and OmniOutliner, respectively.

What’s a best practice you’ve discovered for leading effective meetings?

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127: Why Talking About Your Mistakes Helps You Lead Better

10 februari 2014 · 30 min

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Have you considered telling the people you lead about the mistakes you’ve made? On this episode, why you lead better when you share your mistakes. Lees meer

“Talk about your own mistakes before criticizing the other person.” -Dale Carnegie

Here are the benefits to talking about your mistakes with others:

You get people’s attention.
You open the door for people to be more willing to accept coaching.
You give people a realistic path of what it looks like to learn how to lead.
It reminds you what it was like to learn that skill in the first place.
It keeps you humble.

Two words of caution:

Make sure you share real mistakes you’ve made.
Sadly, not every organization values this kind of transparency. Be smart about the politics where you are.

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126: How to Be Interesting When Pitching an Idea

3 februari 2014 · 44 min

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Here's some advice that many of us have heard when we starting giving presentations or speeches for the first time: Lees meer

“Tell ’em what you’re going to tell ’em, tell ’em, tell ’em what you told ’em.”

That’s lousy advice. Here's how to do better.

Four great and interesting speeches, with varying levels of importance:

Honoring the dead - The Gettysburg Address by Abraham Lincoln
Civil rights - I Have A Dream by Dr. Martin Luther King, Jr.
A successful product launch - The iPhone Announcement by Steve Jobs
Human personality - The Power of Introverts by Susan Cain

Three commonalities that these four very different "pitches" share. They all:

Tell a story of the problem
Articulate a vision
Inspire action

Resources you may wish to investigate:

The Quick and Easy Way To Effective Speaking* by Dale Carnegie
Resonate: Present Visual Stories That Transform Audiences* by Nancy Duarte
SPIN Selling* by Neil Rackham

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125: How to Tackle Time Management, with Bonni Stachowiak

27 januari 2014 · 42 min

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Bonni Stachowiak: Teaching in Higher Ed
Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Lees meer

1. Question about leading during a school closing from Jermaine

We recommended episode #55 with Carol Taylor on How To Lead In A Crisis.

2. Question about giving feedback from Sue

3. Question about prioritizing emails and voice mail from Matt

Dave's task management system: OmniFocus
Bonni's task management system: Remember The Milk
VIP contacts and flagging on iOS7 for the iPhone and iPad: How To See Important Messages in iOS7 Mail from The Mac Observer
Mailbox for iPhone
Sanebox.com
We recommended episode #109 on Seven Online Tools That Will Help You Do Your Best Work.
We recommended episode #119 with David Sparks on How To Get Control Of Your Email.

4. Question about small tasks and large tasks from Catherine

5. Question about hiring the right person for a non-profit

Check on episodes #89 and #90, both on StrengthsFinder with Steve Dosier

What’s one new practice you’ll start with your time management this week?

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124: How to Get What You Really Want Out of Conflict, with Bonni Stachowiak

20 januari 2014 · 42 min

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Bonni Stachowiak: Teaching in Higher Ed
Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Lees meer

Bonni and I discussed three steps for getting what you most want out of conflict:

Recognize our tendency to focus on ourselves being right and the other party being wrong.
Getting clear on the feeling factor: becoming aware of our own feelings and learning to express them accurately to another party
Know your short and long-term goal. “Given what has already transpired that you can't change, what do you want to have come out of this situation?”

We recommended Difficult Conversations*
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123: The Practical Pursuit of Work-Life Balance, with John Corcoran

13 januari 2014 · 1 uur 9 min

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John Corcoran: Smart Business Revolution Lees meer

Key Points

Ursula Burns (CEO of Xerox) and her thoughts on work-life balance, as reported by the Wall Street Journal
The Storyline Productivity Schedule (used by John)
David Allen's Getting Things Done* (both John and Dave use the philosophy of this system)
ProductiveFlourishing.com (John uses)
OmniFocus (Dave's task management system)
Drafts (how Dave captures thoughts throughout the day)
5 Days To Your Best Year Ever (Dave attended this course over the holidays to set his 2014 goals)
iCloud calendars (Dave's family uses this to coordinate family scheduling)
Boomerang for Gmail (John uses this to delay sending emails)
Coaching for Leaders episode #70: How Three Words Can Drive Your Development This Year (Dave's podcast that aired in early 2013 that John and Dave referenced during the show)
Book recommendation: Give and Take by Adam Grant*
Book recommendation: How To Win Friends and Influence People by Dale Carnegie*
Book recommendation: The Secrets of Happy Families by Bruce Feiler* (mentioned by Dave post-interview)
Follow Dave's reading on GoodReads.com by visiting CoachingforLeaders.com/goodreads

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122: How to Create Joy at Work, with Richard Sheridan

6 januari 2014 · 48 min

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Richard Sheridan: Joy, Inc.
Author of the new book Joy, Inc.*
CEO, Menlo Innovations Lees meer

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121: The Value of Blunders for Brilliant Progress, with Mario Livio

30 december 2013 · 32 min

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Mario Livio: Brilliant Blunders*
A lot of us fear making mistakes, but mistakes are such an important part of the process in moving forward. Today, you’ll hear why this is important even for (and maybe especially for) the most successful thinkers and doers.
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120: How Do I Manage My Former Peers and More Questions

23 december 2013 · 52 min

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How do I manage my former peers? Should I get an MBA? What can I do to get my organization to train people? I tackle these and more community questions on today’s show. Lees meer

If you have a question for a future Coaching for Leaders Q&A show, be sure to submit it at coachingforleaders.com/feedback

Resources I mentioned for Kyle's question on managing peers vs. being buddies:

My appearance on Firefighter Toolbox to discuss How To Motivate and Lead in the Fire Station
FirefighterToolbox.com

Resources I mentioned for Kirks' question on deferred email:

Sanebox.com
Mailbox app for iOS devices

Halina's question on getting an MBA:

How can I apply my passions for coaching and training? [VIDEO]
American Society for Training and Development

Jennifer's question on how to get the training her organization needs:

Leading Change by John Kotter*

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119: How to Get Control of Your Email, with David Sparks

16 december 2013 · 43 min

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David Sparks: MacSparky
Author of Email* and Paperless
Co-Host of the Mac Power Users podcast Lees meer

David and I speak about his new book Email and how we can use more effective workflows and planning to take control of email. You'll find his perspective helpful for considering actions you can take with your email.
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118: The Difference Between Management and Leadership, with Bill Bliss

9 december 2013 · 50 min

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Bill Bliss
What is the difference between management and leadership? Do you know? Do you care? Today I welcome executive coach Bill Bliss from Bliss & Associates, Inc. to share his wisdom and experience with us about the distinction. Lees meer

After listening to this episode, you'll have a much better understanding of the difference between management and leadership. You'll also discover when to apply each, given the situation.

Managing vs. Leading document

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117: How to Delegate Work Effectively

2 december 2013 · 43 min

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I’ve been getting asked a lot in the past few weeks: OK, how do I delegate effectively? On today’s show, how to delegate work and the seven steps you should follow if you want to get the best results for your team and the organization. Lees meer

I spoke about the broad framework for empowering others back in Episode #53: Get Results From People With Three Simple Steps

Broadly, three areas we need to consider in delegation:

Planning/expectation setting (what this show and the seven steps below are about)
Regular check-in/accountability
Consequences

The Seven Steps of Delegation:

1. What does success look like?

Time = define the deadline and major milestones
Cost = staff time, budget, and resources
Quality = what the customer (internal or external) expects the work to produce

2. Who is the right person?

Who is the best person for the job?
What kind of resources do they have?
Who do you need to develop? Think succession planning.

3. Communicate expectations

Speak in detail to the three areas from step one: Time, cost, and quality.
Put it in writing, especially if someone is new or doesn’t have lots of experience.
The amount of visibility and complexity of the project indicates how much time you’ll spend here.
Error on the side of too much communication, when in doubt.

4. Staff member plans project

They need to have ownership over their work.
Autonomy is key for engagement. See Daniel Pink's book Drive* for background on why this is critical for engagement.
If there’s a way it has to be done, get them the training on how that is done.
If not, let them come to you with the plan.

5. Review the project plan

Review to see if it meets the three outcomes you established in step #1 and communicated in step #3.
If there are major gaps, address those.
If there are minor issues, resist the temptation to make the plan better, unless asked.

6. Establish milestones

What’s going to make you comfortable as a manager?
Factors you will want to consider: size, scope, visibility, a…

116: How to Cultivate an Attitude of Gratitude

25 november 2013 · 37 min

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You might be thinking about giving thanks this week, but how’s your overall attitude about gratitude? In this episode, I share five ways you can adjust your attitude to work for the better. Lees meer

Before we start: Episode #9 is the place to go on how to give positive feedback to others

1. Stop the complaining by receiving praise well

Don’t discount it
Don’t argue with it
Don’t ignore it
Just say “thank you”

Acknowledge that you are worthy of praise
If you don’t think you are, just try it a couple of times.

Discover the Difference Between Feedback and Criticism

2. Remember the dark days

3. Be intentional about making gratitude a regular practice

Use a gratitude journal
Bonni writes a post every day in November on Facebook
Have more “get tos” than “got tos”
I'll be doing a #weekofgratitude this week on my Twitter account

4. What can I do to help someone today

“The smallest act is worth more than the grandest intention.”

5. Look to those who are examples of gratitude for inspiration

“So many people have helped me to come here to this night. Some of you are here, some are far away and some are even in Heaven. All of us have special ones who have loved us into being. Would you just take, along with me, 10 seconds to think of the people who have helped you become who you are, those who have cared about you and wanted what was best for you in life. 10 seconds of silence. I’ll watch the time.

Whomever you’ve been thinking about, how pleased they must be to know the difference you feel they’ve made.” -Fred Rogers in 1997

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115: How to Create and Track Effective Leadership Habits, with Tony Stubblebine

18 november 2013 · 47 min

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Tony Stubblebine: CEO and Founder of Coach.me
Article mentioned by Tony early in the show:
Do You Suffer From Decision Fatigue by John Tierney Lees meer

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Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.