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14: Four Leadership Lessons I’m Thankful For
21 november 2011 · 30 min
"There is nothing either good or bad, but thinking makes it so." Shakespeare's Hamlet, Act 2 Lees meer
Four stories from my career of leadership lessons I've valued:
McDonald's and the value of humility
How I utilize this in daily client interactions nowOrientation and the value of excellence
I utilize this in teaching and production of this showMy first job and the value of consequences
Today I utilize this to have courage
"Our chief want in life is someone who shall make us do what we can." -Ralph Waldo EmersonMy friend and colleague and the value of love
In tough situations, find something to love about the other party
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13: How Culture Affects Coaching, with Bonni Stachowiak
14 november 2011 · 29 min
Bonni Stachowiak: Teaching in Higher Ed
Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*.
What do we mean by a strong culture? Lees meerStrong culture: consistent throughout the organization and thus has a strong influence on individuals
Weak culture: do not have as strong an impact on individuals because of inconsistencies (does not mean it is not effective)In Organizational Culture and Leadership, Edgar Schein (2004) defines culture as, "…a pattern of SHARED BASIC ASSUMPTIONS that was learned by a group as it solved its problems of external adaptation and internal integration, that has worked well enough to be considered valid and, therefore, to be taught to new members as the correct way to PERCEIVE, THINK, and FEEL in relation to those problems" (p. 17).
We accidentally referred to Schein's book in the episode as "Making Sense of the Organization" which is actually a book by Karl Weick and also an excellent read on organizational culture, though the Schein book is an easier read, so we recommend that first.
We discuss Schein's three indicators of culture:
Artifacts
Espoused beliefs and values
Underlying assumptionsWe also referenced the model below from The Character of a Corporation by Goffee and Jones:
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12: Five Ways to Have Courage to Coach
7 november 2011 · 29 min
Courage (n) as defined by Merriam-Webster's Dictionary: Mental or moral strength to venture, persevere, and withstand danger, fear, or difficulty Lees meer
Eleanor Roosevelt is famously attributed to having said, "Do one thing every day that scares you."
"If you're the king of your world, you're playing in the wrong world." -Unknown
5 Pieces of Advice:
1) Have a mentor - for me, it's been my wife (and past managers)
2) Educate yourself on the issues - for me, it's reading and RSS feeds
Check out Shelfari.com.
Six Ways to Get Smart and Stay Smart3) Surround yourself with people who will empower you.
4) Have direction - a personal vision
Michael Hyatt's life planning e-book is a great way to start
5) Lean into discomfort
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11: How to Create a Shared Vision, with Bonni Stachowiak
31 oktober 2011 · 30 min
Bonni Stachowiak: Teaching in Higher Ed
Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Lees meerYou can't create a shared vision without having your own vision first. It's inappropriate for us to be dependent on others or independent from them. Rather, we need to have relationships of interdependence. Bonni mentioned a clip from the movie Spartacus which captures the power of interdependence:
Two key elements of a shared vision:
The people involved have a shared picture of what the future looks like.
Everyone is committed to achieving the work and working towards it together.We discussed four steps for leaders to take when creating a shared vision:
A few books that we mentioned on this episode:
The Fifth Discipline* by Peter Senge
The Leadership Challenge* by James Kouzes and Barry PosnerWe also mentioned Linda Krall, our favorite strategic illustrator
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10: The Way to Give Constructive Feedback
24 oktober 2011 · 28 min
In his book What Got You Here Won’t Get You There, leadership coach Marshall Goldsmith warns against the habit of leaders adding too much value and stifling the motivation of an employee’s independent ideas. He says that when we start improving an employee’s idea, “You may have improved the content of my idea by 5 percent, but you’ve reduced my commitment to executing it by 50 percent, because you’ve taken away my ownership of the idea.” Lees meer
Does it even make sense to give someone feedback? Here's a helpful guide.
Minor issue?
If the person is aware: ask what they plan to do to resolve it
If the person is unaware: let it goMajor issue?
If the person is aware : ask questions and help brainstorm
If the person is unaware - redirect by using EXPECTATION -> EXAMPLE -> EMPOWERSaying something "nice" first can get us in trouble as a leader:
It doesn't sound sincere, since it's often done only before constructive feedback
It's not credible since the leader will often fail to cite evidence and examples
The leader ends up gliding over the real issue and the person never really hears the constructive feedbackDiscover More
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9: How to Land Positive Feedback
17 oktober 2011 · 23 min
Weddings are an interesting place to watch people give positive feedback to others. I give a few examples. Lees meer
The problem with feedback is that intentions are good, but that sometimes feedback still comes out awkward…sometimes it would have been better if the person said nothing at all.
I share a story about someone who heard "good job" just one too many times.
Here's the model you want to use:
ATTRIBUTE-EXAMPLE-THANKAn example of it in action:
“Helen, I appreciate how much diligence you brought to this project. Just two weeks ago, I remember you telling me that one of our vendors was very concerned about being able to make our final deadline. I noticed that you had two conference calls with them and worked late one evening last week to help get them back on track and ensure that both they and our campus looked good in the end. Thank you for putting forth the diligence to bring this project to a very successful close.”You're done - don't go further than the above.
Who could use feedback from you on a job well done this week? I challenge you to take action both professionally and personally.
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8: How to Coach the Millennials, with Bonni Stachowiak
10 oktober 2011 · 30 min
Bonni Stachowiak: Teaching in Higher Ed
Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*.
One of the biggest challenges I hear from leaders today is how to coach this new generation of young people entering the workforce. We cite current statistics from the Fall 2011 edition of the Leader to Leader Journal. Lees meerDiscover More
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7: How to Coach the Millennials, with Gilbert Fugitt
3 oktober 2011 · 28 min
Gilbert Fugitt: Concordia University
One of the biggest challenges I hear from leaders today is how to coach this new generation of young people entering the workforce. We cite current statistics from the Fall 2011 edition of the Leader to Leader Journal. Lees meerGilbert mentioned the book Not Everybody Gets a Trophy by Bruce Tulgan as a resource for leaders.
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6: The Importance of Making Time to Coach
26 september 2011 · 28 min
I begin the episode by speaking about my first job out of school and revisiting our coaching definition from episode #2. Lees meer
If you want to know what is important to people, look at their calendar and in their checkbook.
Why don't we make time to coach?
People don't know the correct way.
Perception that things take too much time.I cited some of Larry Bossidy's comments and lessons from the book Execution: The Discipline of Getting Things Done.
Coaching takes time. Are you investing time into coaching? Here are four ways to get started:
Contract with the other party on development priorities
Plan out the schedule of when to meet and what to do - book it
Follow-through on your coaching commitments
Be flexible and yet consistentYou make life easier during review time as well if the above four things are done consistently. Make a commitment this week to do one of these things above.
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4: What Coaching Is and Why It’s Different
11 september 2011 · 31 min
Here's the link I promised to the EDS commercial on building a plane in the air. Lees meer
Socrates said, "The beginning of wisdom is the definition of terms." (accidentally attributed to Plato in the audio of the show - apologies!)
Let's look at: leading, managing, training/teaching, mentoring, consulting, counseling, and of course coaching.
Leading: Creating environments that achieve a shared vision.
Peter Senge describes a shared vision in The Fifth Discipline*
The rose windows at Notre Dame Cathedral in Paris are a good analogy
John F. Kennedy's shared vision to get us to the moonManaging: Establishing, monitoring, and controlling processes and procedures
Communicating clear expectations
Follow-up
Feedback or consequences
My work at SCORE! Educational Centers was an example of management in actionTraining/Teaching: Transferring information from a knowledgable party to a less knowledgable party
Lynda.com is a great example of online training
This podcast is also an exampleMentoring: Providing advice and perspective from experience
Generally this is someone who knows a lot about a process
My parents have provided lots of mentoring for me: insurance, home, investments, etc.
It's less about the position and more about what you are communicatingConsulting: Making recommendations based on expertise
Clients hire Bonni (my wife) for her expertise in eLearning
Counseling/Therapy: Helping an individual reframe the past in order to improve the future
Don't do it as a leader
Refer people to human resources, employee assistance programs, or a counseling center (at a university)A note about coaching definitions:
Coaching is a results-partnership. True, but too general.
International Coach Federation says "Partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential." Also true, but too general...and why only with clients?
PCMA says, "The field of coaching is growing quickly, and is con… -
3: Six Ways Teaching Adults is Different than Teaching Kids
4 september 2011 · 34 min
A brief overview of how teaching fits into coaching. We're going to examine a few lessons from The Adult Learner* by Malcolm Knowles. Lees meer
Pedagogy vs. Andragogy (art of teaching kids vs. self concept of being responsible for ourselves) (Greek: child-leading, man-leading). You can't teach adults the way you teach kids.
Why talk about kids? As coaches, there's the tendency to fall back on what we've seen all our lives and what we remember from school - unfortunately, those same skills don't work with adults.
6 assumptions about andragogy:The Need to Know (adults need to know why something is important before learning it)
The leaner's self concept (they want to be responsible for the progression of their own lives).
The role of learner's experiences (adults have a lot more of them)
Readiness to learn (adults need timing that corresponds with developmental tasks)
Orientation to learning (adults will learn to support what they think will help them in real-life tasks)
Motivation (adults want job satisfaction, self-esteem, quality of life)Book recommendation: Drive* by Daniel Pink
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2: How to Start Coaching Someone, with Matt Ross
28 augustus 2011 · 32 min
Matt Ross: Liberty Mutual Lees meer
How did things go with the listening assessment from the first episode? If you missed it, download the PDF here.
How to start coaching someone:
This is a huge missed opportunity for a lot of leaders.
Leaders start teaching a new skill, and that's it…before getting to know someone and without connecting it to the other person's goals/desires.The model for how to start coaching someone:
F - Future
R - Reality
O - Obstacles
M - MeaningWhat to listen for in the interview with Matt Ross:
1) FROM model
2) This shouldn't be an interrogation...you can jump around
3) The importance of silenceInterview with Matt Ross
Contact Matt Ross at this linkWhat I would do if I was Matt's manager?
I'd want to talk in terms of how the tasks he's working on connect with his goals.
If those opportunities weren't there, I'd do my best to create those opportunities for Matt.
This doesn't take long...the entire interview was 14 minutes and could have been shorter.Three reasons leaders skip doing this:
They don't know they should do it (but hopefully you see how helpful this can be)
They don't know how to do it (but now you do!)
It takes too long (not really, per our example)And a final reason right now, they don't have to do it because of the economy. However, at some point better times for employees are coming and those that aren't led well will move on.
In 2010, Harvard Business Review reported on statistics for high potential employees. They reported that:
1 in 3 high potential employees admit to not putting all their effort into their job
1 in 4 believes they will be working for another employer in a yearDiscover More
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1: Introduction to Powerful Listening
19 augustus 2011 · 30 min
Welcome to the first episode of Coaching for Leaders. Why I'm starting this show: Lees meer
A bit of background about me
How my doctoral dissertation got me thinking about the importance for leaders to focus on themselves
One thing I've learned for sure: leaders can make a big difference in the lives of others if they take a little time to make a difference in themselves
Why I care about this
Lots of resources coming - articles/blogs/Q&A/guests/authors/books/my own perspectivePowerful Listening
Audio exercise - part 1
What did you hear? It sounds a lot like a lot of our work lives.
Audio exercise - part 2Four Listening Levels:
Pretend
Partial
Present
PowerfulYou can't listen powerfully all the time - but you need to at least some of the time.
Good listening is important work for a leader...just an important (if not more so) than "normal work"
Download the Listening Skills Assessment
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