Alle afleveringen
197 afleveringen, van nieuw naar oud
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Steven's week 209: News about Smart clothing, Amazon's 'Just Walk Out' and more!
18 juni 2021 · 4 min
Welcome to episode #209, everyone! This week I talk about smart data-collecting clothes and navigational shoes for blind people, and about Amazon opening its first full-size cashierless grocery store. Meanwhile, they are licencing their revolutionary Just Walk Out technology to other companies, which is a very cool perspective. See you next week! Lees meer
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Steven's week 208: News about Pinterest, Starlink and more!
11 juni 2021 · 5 min
In episode #208: Pinterest is looking to become a shopping platform, Starlink wants to enter the high-quality wifi market, research shows that people spend (a lot!) more when they buy via voice assistant. Enjoy, and see you next week!
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Steven's week 207: News about Whatsapp, Amazon Sidewalk and more!
4 juni 2021 · 6 min
In this week’s update: Whatsapp is (finally!) making it easier for companies to talk to their customers, Amazon’s ambitious wifi-sharing network Sidewalk has a major image problem even before the launch, and traditional banks managed to boost their customers’ trust during the pandemic. Enjoy the show! Lees meer
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Steven's week 206: News about Netflix, Google AI tool and more!
28 mei 2021 · 9 min
Hey everyone! In this week’s show I talk about Netflix’ move to gaming, how the magic of serendipity is making a comeback, and a new Google AI tool will help us identify our skin condition. Enjoy!
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Steven's week 205: News about Shein, Facebook Live Shopping and more!
21 mei 2021 · 8 min
Welcome to episode #205: Facebook Live Shopping is coming up, Chinese shopping app Shein most is the downloaded app in the US and Amazon wants to acquire MGM Studios. Enjoy the show, and don’t forget to subscribe!
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Steven's week 204: News about Apple, Facebook and more!
14 mei 2021 · 7 min
Hey everyone! In this week’s update: iOS 14.5 users are massively disabling app tracking, Facebook pushes you to read before you share, and Gary Vaynerchuk ads a fascinating new level of engagement to NFTs.
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Steven's week 203: News about Starlink satellites and Signal!
7 mei 2021 · 8 min
Hey everyone, two big topics this week! Elon Musk created an amazing customer experience strategy for his Starlink satellites. And a fantastic Signal campaign (almost) brilliantly exposed the impact of Facebook’s data collection, which raises an important privacy question for the coming years. Enjoy! Lees meer
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Steven's week 202: News about Shopify, Robot Dog experiment and more!
30 april 2021 · 9 min
Welcome to a new show! Let’s have a look at Zoom’s Immersive View background, which makes online meetings feel (a bit) like the real thing. I also take about Amazon’s in-garage delivery, Shopify’s growth that show e-commerce is here to stay, and the backfiring Robot Dog experiment in New York. Take care! Lees meer
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Steven's week 201: News about Walmart, AR shopping and more!
23 april 2021 · 9 min
Welcome back, guys! In this show we zoom in on the EU’s plans for a GDPR for artificial intelligence, Amazon wants to set up hair salons to experiment with AR shopping, Facebook is considering an Instagram for kids, the Clubhouse hype keeps going up and down and Walmart invests in self-driving delivery vehicles. Enjoy the show! Lees meer
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Steven's week 200: Special episode
2 april 2021 · 12 min
Welcome to a special episode: #200 of Steven’s Week! For this special occasion, let’s look into the future and see what episode 400 could be like, shall we? What will I be talking about in the next 200 shows? Watch the XL video to find out!
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Steven's week 199: News about Amazon Fresh, Zoom and more!
26 maart 2021 · 8 min
Welcome to Steven's Week #199! In this week's show: Amazon takes the online advertising market by storm, new Zappos CEO talks about the entertainment factor of e-commerce, Zoom reveals how it wants to keep growing after the pandemic and Amazon Fresh grocery stores are multiplying under the radar. Enjoy the show! Lees meer
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Steven's week 198: News about wearables, TikTok and more!
19 maart 2021 · 6 min
Welcome to a new show! This week: China changes the rules for e-commerce to protect the small players, TikTok takes personalized ads to the next level, wearables became part of our pandemic lifestyle and Facebook reaches out in its Australian media dispute. Enjoy! Lees meer
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Steven’s week 197: News about biometric payments, Instagram Lite and more!
12 maart 2021 · 6 min
Welcome to a new show! A self-learning AI tool by Facebook will check one billion Instagram pictures, Mastercard and Samsung take fingerprint payments to the next level, booming food delivery platforms aim to keep growing post-pandemic and Instagram launches Instagram Lite. Enjoy! Lees meer
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Steven’s week 196: News about Microsoft holographic 3D meetings, Volvo goes fully electric and more!
5 maart 2021 · 7 min
Welcome to episode #196! Twitter introduces premium followers and other innovative features, Microsoft announces holographic 3D meetings, Volvo sets an end date for traditional engines and Google phases out third-party tracking cookies. Enjoy!
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Steven’s week 195: News about digital news subscriptions, doctors burnouts and more!
26 februari 2021 · 9 min
Lots to share this week! Newspapers are getting outplayed by their online versions, virtual healthcare is causing doctor burnouts, the Chinese Uber is coming to Europe, Shopify embodies the e-commerce boom of 2020 and Facebook and Google are starting a media war in Australia. Enjoy, everyone! Lees meer
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Steven’s week 194: News about Jaguar's electric future, Facebook smartwatch rumours and more!
19 februari 2021 · 5 min
In Steven’s Week #194 I take a look at Jaguar’s bold decision to become all-electric by 2025, another ban on facial recognition software in the US, Buzzfeed’s new virtual shopping mall concept and rumours about Facebook entering the smartwatch market. Enjoy! Lees meer
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Steven’s week 193: News about Facebook & Shopify deal, Google health tracking and more!
12 februari 2021 · 4 min
In this week’s update: Facebook takes another big step towards becoming the world’s number 1 shopping network with an interesting Shopify collaboration, Uber acquires alcohol delivery service Drizly and Google takes health tracking technology to a whole new level. Enjoy, everyone! Lees meer
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4 tips for informal moments in a remote world
10 februari 2021 · 6 min
Want to restore the informal relationships you had with your customers, before Zoom, Teams and Google Meet became the standard? You should! There are plenty of easy ways to give informal customer relations a boost in today's remote world. Check out my 4 tips! Lees meer
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Steven Van Belleghem x Jonathan Berte - CEO Robovision
8 februari 2021 · 31 min
Hi guys! In this episode I'm interviewing Jonathan Berte, CEO and founder of Robovision, specialized in AI and robotics. Enjoy!
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Steven’s week 192: News about Jeff Bezos stepping down, biometric payments and more!
5 februari 2021 · 6 min
In this week’s episode I say goodbye to Jeff Bezos and take a look at Amazon’s biometric pay-with-your-hand innovation. I also talk about smart and trackable postage stamps and the growing privacy clash between Apple and Facebook. Enjoy!
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10 most Frequently Asked Questions of customer experience
3 februari 2021 · 14 min
People have asked me thousands of questions about customer experience over the years. And I thought this would be a nice time to put the most popular ones together. So here you go: the 10 most frequently asked customer experience questions!
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Steven's week 191: News about Google Routines, Birdwatch, influencer marketing & Twitch and more!
29 januari 2021 · 6 min
In Steven’s Week 191 we’re taking a look at Google Routines, the fantastic new Google Assistant functionality, Twitter introduces content moderation experiment Birdwatch to fight misinformation, Twitch success shows the huge potential of influencer marketing and Facebook is talking about a privacy ‘big shift’. Enjoy! Lees meer
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My 12 golden guidelines for CX
28 januari 2021 · 12 min
What should every company keep in mind, when trying to build the ultimate customer experience? Here are my 12 golden guidelines for creating a fantastic customer experience.
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Steven’s week 190: News about Medical care at home by CVS, WhatsApp privacy controversy and more!
22 januari 2021 · 6 min
In Steven's Week #190, I talk about the new wearable medical alert system Symphony that brings health care services to patients’ homes, DoorDash is leading the booming US market of online restaurant marketplaces, Netflix hits 200 million users, privacy controversy delays WhatsApp update and some massive new investments in the world of self-driving cars. Lees meer
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Steven’s week 189: News about Apple Watch, record-breaking Super Bowl ads and more!
15 januari 2021 · 5 min
In this week’s show I talk about a dementia and Alzheimer’s warning system on your Apple Watch, Super Bowl ads reaching a new high, facial recognition technology for mask-wearers and 60% of American adults don’t trust news on social media. Enjoy!
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Steven Van Belleghem x Duncan Wardle
11 januari 2021 · 46 min
In conversation with Duncan Wardle, former head of innovation at the Walt Disney Company.
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Steven’s week 188: News about police using tracing app data, Google ethics and more!
8 januari 2021 · 4 min
Happy 2021 everyone! In my first Weekly of the year, I talk about the Singapore government breaking its promise and allowing police to use data from the COVID19 tracing app, Google employees want to start an ethical union, and the Chinese TikTok alternative is booming! Lees meer
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Special guest appearance: Matthew Brennan
4 januari 2021 · 36 min
Matthew is a speaker and writer focusing on Chinese mobile technology and innovation. In particular, he’s known for analysis of social e-commerce and WeChat, China’s famous super app. Lees meer
Enjoy our conversation!
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Steven’s week 187: News about Apple privacy nutrition score, Google outage and more!
18 december 2020 · 7 min
Welcome to my last Weekly of 2020! In this episode I talk about Apple promising more app data transparency, we caught a glimpse of what a world without Google would look like, Disney+ has already reached its 2024 user target and Starbucks is adapting to a new takeaway-focused world with new stores and AI innovation. Enjoy and see you in 2021! Lees meer
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Steven’s week 186: News about TikTok ban in India, Warner Brothers streaming and more!
11 december 2020 · 5 min
Hey everyone! In this week’s update: the TikTok ban in India means Snapchat and Instagram are booming, Warner Brothers' movies will go to cinemas and streaming at the same time, Japan will use AI to get its birth rate up and Singapore allows digital companies to start banking activities. Enjoy! Lees meer
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8 CX Trends for 2021, by Steven Van Belleghem
7 december 2020 · 20 min
Which customer experience trends will shape 2021? If you ask me, these 8 trends are going to be huge next year. From customers’ mental wellbeing to the scaling of local businesses, and from zero thinking to the added value of entertainment, this is a small taste of what we can expect. Enjoy and let me know what you think! Lees meer
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Steven’s week 185: News about DeepMind scientific breakthrough, Facebook buys Kustomer and more!
4 december 2020 · 6 min
Welcome everyone! In this week's episode: Google’s DeepMind AI reaches a breakthrough as it can determine 3D shapes of proteins, Facebook acquires customer service platform Kustomer, digital channels represent more than half of US ad spendings and Facebook rebrands Libra cryptocurrency to Diem. Enjoy the show! Lees meer
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Steven’s week 184: News about Bring Back Friday at Ikea, virtual healthcare and more!
27 november 2020 · 4 min
Hey everyone! This week, I share interesting stories about Ikea’s wonderful Bring Back Friday action, virtual healthcare appointments which seem to be here to stay, and an amazingly realistic AI news anchor on South Korean tv. Hope you like it!
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Steven’s week 183: News about Google Pay's major make-over, social commerce booming and more!
20 november 2020 · 4 min
Hi everyone! This week I discuss Google Pay's major make-over, how social commerce has skyrocketed in 2020, why Spotify acquires podcast company Megaphone and how the Netflix series The Queen’s Gambit is causing a major chess revival.
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Steven’s week 182: News about Apple Watch data, China watching big tech and more!
13 november 2020 · 4 min
This week I’m talking about how Apple Watch is proving to be an excellent tool for medical recovery follow-ups, China is keeping a close eye on the growth of its big tech companies, Singles Day sales reached € 48 billion in just 30 minutes and JBC brings a digital Sinterklaas to Belgian kids. Enjoy & see you next week! Lees meer
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Steven’s week 181: News about... fake news, Pokémon Go, Burger King supports McDonald's and more!
6 november 2020 · 5 min
Hey guys! In this week’s show: social media working overtime to counter fake election news, Pokémon Go is still alive and kicking in 2020, Burger King campaign wants people to support McDonald's, the Facebook ad ban is not affecting the company’s financial results at all, and my first thriller ETERNAL is out! Lees meer
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Steven’s week 180: News about Shopify & TikTok collaboration, Instacart spectacular growth and more!
30 oktober 2020 · 4 min
Hey everyone! This week I talk about the Shopify & TikTok partnership that marks a new step in social commerce, Instacart’s growth embodies a new high in online groceries and the Alibaba spin-off Ant Financial Services achieves the largest IPO ever! Stay safe and see you next week. Lees meer
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Steven’s week 179 : News about Tesla’s full self-driving car, early Amazon Prime Day and more!
23 oktober 2020 · 4 min
Hey everyone! In this episode: B2B is embracing online sales, the new date for Amazon Prime Day is changing the entire US holiday season, Tesla rolls out driverless car software and plant-based meat experienced a massive breakthrough during the pandemic. Enjoy! Lees meer
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Steven’s week 178: News about Apple’s new HomePod Mini, Disney Plus streaming and more!
16 oktober 2020 · 5 min
Hey everyone! In this week’s show: does Apple’s new HomePod Mini have what it takes to compete with Alexa? MediaMarkt brings online live shopping to Europe, Disney is skipping movie theaters to take new movies directly to Disney Plus and YouTube is showing some strong retail ambition. Enjoy! Lees meer
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Steven’s week 177: News about: Apple Store, Big Tech monopolies and more!
9 oktober 2020 · 3 min
Hey folks, welcome to a new show! In this week’s episode: growing App Store revenues show a new level of digital usage, big tech monopolies are under pressure in the US and executives agree that a customer centric purpose is more crucial than ever. Enjoy the update! Lees meer
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Steven’s week 176: News about growth of Twitch, Amazon's new payment system and much more
2 oktober 2020 · 3 min
Hey everyone! In this week’s episode: Twitch gaming livestreams experiences a huge boost in usage, Ring’s home security drone, Target is hiring 130.000 extra people for the holiday season online sales and Amazon launches a hand reading payment system! See you next week! Lees meer
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In-depth interview about my book "The Offer You Can't Refuse" with Francesca Vanthielen
29 september 2020 · 57 min
Driven by technological innovations, customers’ expectations have completely transformed over the last decade. In my new book The Offer You Can’t Refuse, I try to illustrate how companies in all sectors – from HR to the healthcare industry and even governments – can take their customer service one step further and play an active role in their customers’ life journeys. Lees meer
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Steven’s week 175: News about Disney+’s experiment, Amazon Care and more
25 september 2020 · 7 min
Welcome everyone! Disney+’s Mulan experiment is a massive success, Walmart is still in the TikTok race, Amazon may go public with its healthcare service, the big tech companies tackle discrimination on social networks, a cheaper Tesla is coming up and Microsoft wants to introduce a mental health monitor in Teams app. Enjoy! Lees meer
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Steven’s week 174: News about Singapore contact tracing, Facebook Campus and Ray-Ban smart glasses
18 september 2020 · 5 min
Hey everyone, welcome to Steven’s Week #174! Singapore is looking at Bluetooth technology to improve COVID contact tracing, Oracle and TikTok finally close data storage deal, citizenM introduces ‘Netflix for hotels’, Apple wants to become our personal healthcare assistant, while Facebook gets nostalgic with Facebook Campus and partners up with Ray-Ban for their first smart glasses. Enjoy! Lees meer
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Steven’s week 173: News about Wonder Lab, Apple's new keyboard and China blocks TikTok sell-off
11 september 2020 · 4 min
Welcome everyone! In this week’s show: Walmart creates spectacular virtual toy store Wonder Lab, Apple is saying goodbye to the traditional computer keyboard, Amazon launches Alexa for Residential to help out in maintenance issues, China blocks the TikTok sell-off and can management books have a soundtrack? I sure think so! 😉 Lees meer
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Steven’s week 172: News about TikTok acquisition, Facebook Horizon and more!
4 september 2020 · 5 min
Welcome back everyone! In my first episode after the summer break, I talk about Walmart entering the TikTok acquisition race, the Toyota-backed company SkyDrive testing a flying car, Zoom’s unbelievable financial results, Netflix will start offering first episodes for free, and Facebook will publicly test its VR platform Horizon. Enjoy! Lees meer
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Steven’s week 171: News about Google fact-check labels, Facebook ad boycott and more!
26 juni 2020 · 4 min
Hey everyone, welcome to the last show before my summer break! In this week’s update: Google introduces a fact-check label for images, some big brands are launching a Facebook ad boycott and Google’s ad revenues drop for the first time in its entire history. See you in September! Lees meer
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Steven’s week 170: News about Facebook payment service, Tencent city in China and more.
19 juni 2020 · 8 min
Hello again! In this week’s show: an exciting telco-finance blend by Belfius and Proximus, WhatsApp payment services, Fitbit launches a ‘ready for work’ check, Instagram has become a main news source, Tencent is building a car-free city, the Boston Dynamics Spot robot is on sale and marketing will become even more digital post-pandemic. Enjoy! Lees meer
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Steven calls with Jon Bird
14 juni 2020 · 38 min
In this episode Steven talks to Jon Bird. Lees meer
Jon Bird is CEO of leading marketing communications agency VMLY&R in Australia and New Zealand, and is also a global advisor to VMLY&R's retail and commerce practice.
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Steven’s week 169: News about IBM's decision about facial recognition, booming bots and more.
12 juni 2020 · 4 min
Hey everyone! Find out why IBM will no longer allow governments to us its facial recognition technology, learn how corona has given last mile delivery robots a tremendous boost and discover why AliExpress is counting on an army 100,000 influencers to recover from the crisis. Stay safe and see you soon! Lees meer