Alle afleveringen
197 afleveringen, van nieuw naar oud
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Steven’s week 168: News about Amazon growth, online bank services, Nuro pharma deliveries and digital healthcare boost
5 juni 2020 · 6 min
Hi everyone! In this week’s show: Amazon is now the fourth-largest delivery service in the Sates, UK banks failed to get their digital services on point during the crisis, Nuro driverless cars are doing medical deliveries and the digital healthcare market is booming worldwide. Take care! Lees meer
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Steven’s week 167: News about Twitter fact-checks Trump and Tencent cloud investment
29 mei 2020 · 3 min
Hey everyone, welcome to a new update! This week, we saw how Twitter is finally standing up against the misinformation in Donald Trump’s tweets and Tencent announced an enormous investment in cloud services to compete with the big UC companies. See you soon! Lees meer
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Steven’s week 166: News about Facebook Shops, Apple’s AR glasses and more!
22 mei 2020 · 6 min
Welcome to a new update! Facebook enters the e-commerce market with Facebook Shops, TikTok appoints former Disney+ CEO, Apple’s AR smart glasses prototype leaked and Walmart successfully transformed its logistic process during the pandemic. Enjoy!
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KEYNOTE Domino's Pizza transformed their strategy to become the fastest and the easiest place to order pizza
18 mei 2020 · 5 min
Domino's pizza outperformed companies like apple, facebook and google on the Stock market. It is crazy. Because domino's pizza did NOT change the world. They have been making pizza for decades and probably will remain making pizza for the decades to come. So, what happened. Well, they transformed their strategy. A number of very simple consumer insights and a very clear ambition changed the company. Listen to this video and see what happens if you make it TOO easy to order pizza! Lees meer
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Steven's week 165: News about Twitter, Google Sidewalk Labs and Amazon's grocery service!
15 mei 2020 · 4 min
Welcome everyone! In this week’s show: Twitter employees can decide to work from home ‘forever’, Google is shutting down smart city project Sidewalk Labs and Amazon is finally handling its grocery service waiting list. See you next week!
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KEYNOTE You cannot go far enough in giving autonomy to your client facing teams members
11 mei 2020 · 9 min
There is a lot of talk about empowerment. Well, the truth is, most companies don't go far enough. It's about trust. Trusting your people to do the right thing for the customer. I believe that you cannot go far enough in giving authority to your client facing people. In this short clip from one of my keynote, I give several examples of companies that are succeeding in this. Lees meer
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Steven's week 164: News about Twitter, Shopify & TikTok
8 mei 2020 · 5 min
Welcome everyone! Remote working might be here to stay, Twitter wants us to revise strong language, Shopify launches its own Shop app and TikTok reaches a staggering 2 billion downloads. Enjoy the video & stay safe!
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KEYNOTE Customer Experience in B2B markets
4 mei 2020 · 8 min
How we could reinvent B2B customer experience? By reverse engineering the customer’s needs back to today and creating specialized AI technologies to meet them.
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Steven's week 163: News about Zoom, YouTube, podcasts and much more!
30 april 2020 · 8 min
Hey everyone, welcome to my new update! On this week’s show: online doctor consultations are booming and Zoom user numbers keep on mounting, YouTube is planning a virtual film festival and the big tech companies are showing impressive growth results, while podcasts are clearly missing their commuting listeners. Stay safe & see you next week! Lees meer
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KEYNOTE Strategies to compete in a tech platform dominated world
27 april 2020 · 9 min
Amazon’s dominance has created a devil’s dilemma for their competitors: should they attack the giant, work together or focus on their own customer relations? Watch the full video from one of my keynotes to find out more. Steven Van Belleghem is a global keynote speaker, talking about the future of customer experience. Lees meer
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Steven's week 162: News about Lego, Netflix, Facebook and Alibaba
24 april 2020 · 6 min
Welcome everyone! Lego is helping health care workers, while Netflix releases astonishing subscriber figures. Meanwhile Facebook enters the Indian telecom market, Alibaba announced a massive cloud infrastructure investment and consumers expect brands to change their communication tone. Stay safe, and see you next week! Lees meer
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Steven calls with Phillippe Rogge
20 april 2020 · 30 min
In this episode Steven talks to Phillippe Rogge. Lees meer
CEO Microsoft East and Central Europe
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Steven's week 161: News about Amazon, Airbnb and booking.com, Apple and Google
17 april 2020 · 4 min
Welcome to a new show! Amazon can’t keep up with increased demand, while Airbnb and booking.com are struggling, and rivals Apple and Google join forces to develop a tracking app. Enjoy, and stay safe!
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Steven calls with Tom Debruyne
13 april 2020 · 32 min
In this episode Steven talks to Tom Debruyne Lees meer
Founder SUE Behavioural Design & Behavioural Design
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Steven's week 160: News about Bpost, Zoom, Amazon Prime Day, Disney Plus and the One World home concert
10 april 2020 · 5 min
Welcome to a new Steven’s Week! Bpost sent 1,5 million virtual postcards, Zoom user numbers are going through the roof, Amazon Prime Day postponed, the One World home concert is going to be the biggest online event ever and Disney Plus gains 20 million subscribers in 4 weeks! Stay safe! Lees meer
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KEYNOTE The world needs trusted gatekeepers / keynote at Obama event Amsterdam
6 april 2020 · 6 min
Tech companies have always been focussed on world domination. Now, they are facing a new challenge: becoming a trusted gatekeeper. Watch the full video from this keynote to find out more! This is a short insight from Steven Van Belleghem. Steven Van Belleghem is an international keynote speaker and author. Lees meer
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Steven's week 159: a new corona-themed episode of Steven’s Week!
3 april 2020 · 3 min
Welcome to a new corona-themed episode of Steven’s Week! Grocery delivery services like Instacart are booming, Decathlon is donating its full-face snorkeling masks to hospitals and virtual Zoom backdrops have become a new ad platform. Stay safe, and see you next week! Lees meer
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KEYNOTE Easy years of digital are behind us, next challenges are more complex
30 maart 2020 · 4 min
The past 10 years were really exciting, many cool new interfaces changed the daily life of all of us. But when I look ahead, I feel the next 10 years bring more complex challenges than the past 10 years. In this short keynote, I give examples from the world of mobility, healthcare and other industries. Giving concrete examples of Starbucks and Amazon to illustrate my point. This is a short part of a keynote presentation by Steven Van Belleghem. Steven Van Belleghem gives keynotes about the future of customer experience. Check out www.stevenvanbelleghem.com for more information. Lees meer
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Steven's week 158: positive stories from companies around the world!
27 maart 2020 · 6 min
Welcome to a new COVID-19 edition, focusing only on good news! More and more companies are producing disinfecting gels, Coca-Cola is using ad budget to support communities in need, JBC shares online TikTok advice, kids are sharing free personalized post cards and smart restaurant deliveries are booming! See you & stay safe everyone! Lees meer
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Steven Talks: Interview with the management team of Centraal Beheer
27 maart 2020 · 36 min
I had the pleasure of interviewing the management team of Dutch insurance company Centraal Beheer. They are an excellent example of an organisation that is completely reinventing its customer experience. They are evolving from selling products to becoming a services company. I love their approach of becoming a partner in their customers’ lives. Their objective is to become a partner in life and they have some excellent consumer cases that illustrate the efficiency of their strategy. Lees meer
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Steven calls with prof. Filip Caeldries
23 maart 2020 · 36 min
In this episode Steven talks to professor Filip Caeldries. Lees meer
Professor of Strategy and Organization.
TIAS School for Business and Society – Tilburg University (NL)
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Steven's week 157: Companies across the globe are helping people during the COVID-19 crisis!
20 maart 2020 · 7 min
Companies across the globe are helping people during the COVID-19 crisis! Big news media have taken down paywalls for corona coverage, Materialise released a 3D-print design for a hands-free door handle, Apple Card payments are suspended, LVHM is producing hand sanitizers instead of perfume, Microsoft offers Teams for free, Alibaba donates 500.000 mouth masks and Amazon wants to hire 100.000 people to manage extra demand. Stay safe everyone! Lees meer
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Steven's week 156! News about Amazon Go, CVS pharmacies and much more
13 maart 2020 · 5 min
Welcome to a new show! Amazon Go is licensing its cachierless technology to other retailers, CVS pharmacies start offering a free prescription delivery service and Amazon is working on a secret ‘Gesundheit’ project to cure the common cold. Stay safe everyone, and see you next week! Lees meer
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Steven's week 155: News about Alibaba and the coronavirus, LinkedIn Stories, Amazon Go & much more!
6 maart 2020 · 5 min
Hi everyone! In this week's show: Alexa answers medication questions, LinkedIn introduces stories, Alibaba’s AI helps to diagnose the coronavirus, Amazon Go is trying out a full-size grocery store and Google’s self-driving car project raises a staggering $ 2.2 billion VC. Lees meer
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Steven's week 154: News about an Apple tool, Boring Company, China & the coronavirus and LendingClub
21 februari 2020 · 5 min
Welcome to a new Weekly! Apple’s Quick Look tool lets you shop directly in AR, the first Boring Company tunnel is almost complete, the richest man on earth is investing $ 10 billion in the planet, AI is helping China get a grip on the coronavirus and fintech company LendingClub acquires a traditional bank. See you in 2 weeks! Lees meer
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Steven's week 153: News about the Coronavirus, the US, SpaceX and a reunion in VR!
14 februari 2020 · 5 min
Welcome everyone! In this week’s show: the Coronavirus crisis is giving high-tech innovation in China a boost, the US may be looking to buy Nokia or Ericsson in order to compete in the 5G race, SpaceX is suggesting a Starlink spin-off and a controversial mother-daughter reunion in VR is raising ethical questions. Enjoy the episode! Lees meer
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Steven's week 152: News about Amazon Prime, Grab, Disney Plus, Unilever, Spotify and Alexa voice.
7 februari 2020 · 7 min
Welcome everyone! Amazon Prime’s growth reaches 150 million subscribers, tech giant Grab acquires Bento Invest, Disney Plus hits 29 million users, Unilever launches personal Ben and Jerry’s deliveries, Spotify boosts podcasts with The Ringer purchase and brands can create their own Alexa voice. Hope you like it! Lees meer
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Steven's week 151: News about the battle against the coronavirus, Apple, Pinterest and P&G!
31 januari 2020 · 4 min
Hi there! In this week’s show: local 5G networks help fight the coronavirus, Apple announced its highest quarterly revenue ever, Pinterest launches an AR tool to try on your pins and Procter & Gamble wants to create its own tv series to get P&G brands on streaming platforms. Enjoy! Lees meer
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Steven's week 150: News about Tesla Model 3, Fitbit and GM Cruise
24 januari 2020 · 4 min
Hi everyone, and welcome! Tesla Model 3 is crushing its (German) competitors, Fitbit data may predict flu outbreaks and GM Cruise introduces a whole new self-driving car concept. Enjoy the episode and see you next week!
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Steven's week 149: News about Facebook AR glasses ambition, DNA testers 23andME, Walmart and Amazon
17 januari 2020 · 4 min
Welcome to a new episode! Facebook reveals its AR glasses ambition, DNA testers 23andME are disrupting the healthcare sector, Walmart introduces inventory robots and Amazon is going Dutch. Enjoy!
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Steven's week 148: News about SpaceX Starlink satellites, Alexa, Samsung, Instagram and Amazon
10 januari 2020 · 5 min
Happy New Year from Las Vegas! In the first show of 2020: 60 new SpaceX Starlink satellites launched, new Alexa and car manufacturer partnerships coming up (including Lamborghini!), Samsung presents its revolutionary AI fridge, Instagram’s active user growth is dropping and offline Amazon stores are opening in India. See you next week! Lees meer
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Steven's Week 147: news about PewDiePie, Lyft, Apple, Amazon and Disney+
20 december 2019 · 7 min
Welcome to my last Weekly of the 2010’s! In this episode: YouTube-star PewDiePie takes a break, Lyft is entering the car rental market, Apple offers free DNA test to its employees, Amazon says goodbye to FedEx, but teams up with Apple and Google to make smart home tech more compatible and Disney+ can’t threat Netflix (yet). See you in 2020! Lees meer
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Steven's week 146: News about Netflix, Tesla, Walmart and Pirate Bay
13 december 2019 · 5 min
Hey everyone! In this week’s show: Netflix calls the shots in Golden Globe nominations, Tesla shows its Cybertruck trailer, Walmart is testing autonomous grocery delivery and Pirate Bay enters the streaming market. Enjoy and see you next week!
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Steven's week 144: News about Didi, Virtual Reality, Netflix, Alexa and Amazon
6 december 2019 · 4 min
Welcome! There is a portable Amazon Echo for the Indian market now coming up, Black Friday and Cyber Monday are breaking records, but Singles Day is still number 1 by far, and Daimler is pilot-testing self-driving Mercedes taxis in California. Enjoy the episode! Lees meer
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Steven's week 144: News about Didi, Virtual Reality, Netflix, Alexa and Amazon
29 november 2019 · 4 min
Welcome to a new show! This week I’m talking about Chinese car service Didi introducing in-car 5G hotspots, a VR headset experiment on cows, how Netflix is trying to join the Oscars race, and the important merge of Alexa and Amazon’s AWS cloud platform. Enjoy! Lees meer
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Steven's week 143: News about Amazon Go, Google Assistant, SoftBank and TikTok
22 november 2019 · 4 min
Hi everyone! Amazon Go stores will be growing to supermarket size, Google Assistant is experimenting with a personalised news feed, SoftBank is planning a merge of Japanese messaging app Line and Yahoo Japan, and TikTok is moving into social commerce by introducing in-app sales. Lees meer
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Steven's week 142: News about Alibaba, Apple Card, Instagram, Amazon and Disney+
15 november 2019 · 7 min
Welcome to a new show! This week: Alibaba smashes the Singles Day sales record, Apple Card accused of discriminating women, Instagram is copying TikTok, Amazon wants to open a physical grocery store, Disney+ is an instant hit and Instagram starts hiding likes. Enjoy! Lees meer
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Steven's week 141: News about Google, Twitter, Uber and Alipay
8 november 2019 · 3 min
Welcome to a new episode everyone! This week, I discuss Google’s acquisition of Fitbit, Twitter’s ban of political ads, Uber’s future plans and how mobile payments in China just got easier for tourists. Enjoy!
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Steven calls with Tony Chocolonely
4 november 2019 · 22 min
In this episode he talks to Tony Chocolonely
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Steven's week 140: News about OpenAI, Mark Zuckerberg, Netflix, Google & Libra
25 oktober 2019 · 7 min
A new episode of my weekly video: Mark Zuckerberg gave a speech about the possibility of free speech on Facebook, London opened the world’s first AI bar, the streaming wars are pushing Netflix to raise more money, OpenAI’s robot hand solves a Rubik's Cube one-handed, Google creates a quantum computer and Mark Zuckerberg's Libra Testimony got pretty intense. Enjoy the show & see you in two weeks! Lees meer
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Steven’s week 139: News about Facebook, Fortnite, Oracle and Google
18 oktober 2019 · 3 min
Hey everyone! In this week’s show: Facebook’s Libra project loses support, Chinese people trust robots more than their bosses, Fortnite blacks out (but not really) and Google introduces Pixel 4 with a cool radar chip user interface.
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Steven calls with Herman Toch
14 oktober 2019 · 28 min
In this episode he talks to Herman Toch
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Steven’s week 138: News about John Hancock & Apple Watch, Tik Tok, Apple, Google and Waymo
11 oktober 2019 · 5 min
In this episode of Steven’s week: life insurance provider John Hancock made a cool deal with Apple Watch to reward active people, Tik Tok puts safety first by banning all political ads, streaming business is becoming more aggressive, Apple will soon come out with an AR accessory for iPhones, Google looks set to re-enter social media and the autonomous vehicle company Waymo announced they’ll be 3D-mapping the city of Los Angeles. Enjoy the show! Lees meer
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Steven calls with Tien Tzuo
7 oktober 2019 · 28 min
In this episode Steven talks to TIen Tzuo, CEO of Zuora.
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Steven's week 137: News about Volkswagen, Amazon, Mark Zuckerburg vs. Tik Tok and Google Assistant
4 oktober 2019 · 5 min
Welcome to a new Steven’s Week! In this episode: Volkswagen introduces its car-boot delivery service We Deliver in the UK, Amazon wants to offer Go technology to third parties, Tik Tok is making Mark Zuckerberg nervous and Google Assistant is finally starting to handle its privacy issues. Enjoy the video! Lees meer
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Steven’s week 136: News about Walgreen, Apple, LinkedIn, Tesla, Facebook, Amazon Echo and Mark Zuckerberg’s new VR tool.
27 september 2019 · 7 min
In this week’s update: Pharma retailer Walgreens launches drone delivery in the US, Apple opens up Siri to third-party developers, LinkedIn tops digital trust report once more, Tesla reveals million-mile battery, Facebook acquires mind-reading interface CTRL-Labs, Amazon Echo Show can identify objects and Mark Zuckerberg shows his new VR tool. Enjoy! Lees meer
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Titel: STEVENS WEEK 135: News about neobanks, Google's driverless car, voice assistance and Mercedes
20 september 2019 · 5 min
Welcome everyone! In this week's show: neobanks are skyrocketing, Google’s driverless car Waymo is taking pole position in the US, the privacy issue of voice assistance keeps on concerning people and Mercedes is no longer investing in R&D of combusting engines. Enjoy and please check out my new (free!) e-book on my website. Lees meer
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Steven's week 134: News about Facebook, streaming music and Apple TV+ with Netflix
13 september 2019 · 3 min
Hey guys, welcome to a new episode! Facebook announced extra AI investments in the fight against fake videos, streaming revenues are dominating the music industry more than ever before and Apple TV+ is ready to take on Netflix.
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Steven's week 133: News about Didi robotaxi service, Nike, Disney+, Facebook and new iPhone
6 september 2019 · 4 min
Here we go again, my first weekly after the summer break features the Didi robotaxi service in Shanghai, Nike’s new Huarache snekers which can be unlaced by asking Siri, Disney+ is looking to become a massive hit, Facebook is considering hiding likes and rumours about a new iPhone for less than € 400 are getting stronger. Lees meer
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Steven's week 132: News about Amazon, the Harry Potter AR game, Apple and Google's Sidewalk Labs
29 juni 2019 · 4 min
Welcome to the last update before the summer break! Amazon wants to use drones in a new surveillance system, the Harry Potter AR game is failing to meet expectations, Apple acquires self-driving startup Drive.ai and Google reveals very promising plans for the development of Sidewalk Labs in Toronto. Enjoy the summer, everyone! Lees meer