The DEX Show: A Show for IT Change Makers
Alle afleveringen
245 afleveringen, van nieuw naar oud
-
Tomorrow Is GOOD, Actually: Why AI Will Make Everything Better w/ Kevin Surace
4 november 2026 · 43 min
More often than not in 2026, AI is presented as THE existential threat. Kevin Surace, futurist, inventor and father of the virtual assistant, joins Tom to make the optimistic case. Drawing on his decades in technology and his new book The Joy-Success Cycle, Kevin explains why AI can make us smarter, more productive and happier by taking joyless work off our plates. He challenges the backlash against automation, considers who may gain and lose in the AI economy, and looks ahead to self-driving cars, AI tutors, domestic robots, gene editing and radical longevity. Lees meer
Download your copy of The Forrester Wave™: Digital Employee Experience Management Solutions, Q4 2026 here (https://nexthink.com/forrester-wave)
-
Why Every CIO is Thinking About DEX w/ Christy Punch, Principal Analyst, Forrester
29 oktober 2026 · 27 min
In this episode special DEX Show epeisode. Tom sat down in person with with guest speaker Christy Punch, Principal Analyst at Forrester covering digital workplace and digital employee experience, to explore why DEX has become the competitive advantage every technology leader can no longer ignore. Lees meer
From the rise of AI-powered automation to the critical shift in how we measure DEX success, Christy shares insights from Forrester’s research with enterprise customers and vendors – and reveals why most organizations are getting it wrong when it comes to scaling DEX initiatives across the business. We dig into how organizations can operationalize DEX improvements at scale, why frontline workers deserve better technology, and what the future holds as AI agents and automation become embedded in every workflow – and why governance and trust become non-negotiable. For CIOs and technology leaders, Christy challenges you to stop thinking of DEX as an IT problem to solve, and to start thinking about it as a cross-functional business imperative. Watch this conversation if you want to learn how to drive lasting change across the organization.
Download your copy of The Forrester Wave™: Digital Employee Experience Management Solutions, Q4 2026 here (https://nexthink.com/forrester-wave)
Watch the full video of the conversation on The DEX Show's sister podcast Soul of the CIO here (https://www.youtube.com/@SouloftheCIO/videos)
-
Employees Are NOT a Captive Audience: Rethinking Digital Comms w/ Sharon O’Dea & Jonathan Phillips
20 oktober 2026 · 36 min
What happens when internal communications becomes an employee experience problem? Sharon O’Dea and Jonathan Phillips, co-founders of Lithos Partners and co-authors of a new book on digital communications at work, join the show to explore the hidden architecture of the modern workplace in complex organisations. They explain why employees are not a captive audience, how communication gets lost across layers of tools and processes, and why discovery matters more than simply auditing what already exists. The conversation covers AI, information overload, shadow channels, bad metrics, email, intranets, leader communication and the “means, motive and opportunity” test for digital employee experience. Lees meer
Get hold of Digital Communications at Work here: https://www.digitalcommunicationsatwork.com/
-
Experience 26: Quick Recap + IT Nerd Mastermind LIVE w/ Laura Reeves
14 oktober 2026 · 49 min
Experience 26 was the biggest and best yet, and this special double bill relives both the event itself and the DEX Show’s own contribution to it. Tom is joined by returning guest Laura Reeves for a lively recap of the people, ideas and customer stories that stood out in Orlandano. Lees meer
Then it’s time for the full, exclusive IT Nerd Mastermind, featuring specialist rounds on X-Men, Star Wars, European football, Pokémon and poker, followed by a fiercely contested general knowledge final.
Plus, news of the Best of Experience 26 webinar.
Register for 'Best of Experience ‘26: Agents of Change in Action' (ft. Dru Yamagiwa, Suntory Global Spirits) below:
CET (Thursday, November 12th, 11:00 am): register here
EST (Thursday, November 12th, 12:00 pm ET): register here
-
Death in Meta: The Colleague Experience Gone Wrong w/ Kelly Monahan
30 september 2026 · 33 min
Kelly Monahan returns to The DEX Show on launch day for her new book, Reclaim the Plot. The future of work advisor and co-founder of Beyond the Desk explains why organisations are racing towards AI without knowing what they want it to achieve, and why transformation must be shared across IT, HR, legal and operations. Kelly introduces her PLOT framework, explores the risks of uncontrolled agentic AI, and asks what happens when humans train their own replacements. She also discusses AI fluency, education, Silicon Valley parenting, Walmart, Reddit, vibe coding, and why software itself may be becoming a serious constraint. Lees meer
Check out Kelly's AMA (and the Nexthink subreddi) here
Download your free copy of Gartner's DEX Magic Quadrant here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
-
DEXOps at Disney World: Experience 26 Preview w/ Dina & Marta
23 september 2026 · 24 min
What does it take to become a successful DEX practitioner? Marta Sukhno, Nexthink’s Certification Program Manager for Enablement, joins Tom and Dina to explore the skills, mindsets and responsibilities shaping DEXOps as an emerging professional discipline. Marta explains how her background in teaching informs her work, why communication and change management matter as much as technology, and how the first DEXOps certification cohort is helping define what “good” looks like across the industry. The conversation also looks ahead to Experience 26 in Orlando, where more than 400 practitioners will take part in hands-on DEXOps training across Core, Strategist and Technologist tracks. Lees meer
Download your free copy of Gartner's DEX Magic Quadrant here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
-
"Zero Friction": AI Bosses & the Decline of the Assh*le w/ VERY SPECIAL GUEST Bob Sutton
16 september 2026 · 53 min
What happens when the legendary author of The No Asshole Rule meets The DEX Show? Stanford professor and organisational psychologist Bob Sutton joins Tom McGrath for a wide-ranging conversation about toxic workplaces, good and bad friction, and the human problems created by AI. Bob explains why assholes are contagious, how pressure and sleep deprivation can turn decent people into temporary jerks, and why leaders should treat themselves as trustees of other people’s time. They discuss algorithmic bosses, lonely AI-powered startups, Steve Jobs, Elon Musk, Slack, savoring, power, and the dangers of making work more efficient while making it less human. Lees meer
Check out all Bob's wonderful books here
Download your free copy of Gartner's DEX Magic Quadrant here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
-
The Road to DEXOps: Nexthink’s Navigator Framework | Scott Vessey
8 september 2026 · 41 min
Increasingly, DEX is about more than measuring performance: it's about changing the way organisations operate. In this episode, Scott Vessey, Technical Services Enablement & Transformation Manager in Nexthink’s Customer Outcomes team, explains how his early career in IT support and years at VMware led him (back) to the DEX space. We explore why VDI solved many problems for IT without necessarily improving life for employees, and why operationalisation remains the hardest part of DEX success. Scott also introduces Nexthink’s Navigator methodology, its five pillars of people, process, technology, value and communication, and how it helps organisations turn DEXOps ambition into practical action. Lees meer
Download your free copy of Gartner's DEX Magic Quadrant here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
Register for Phil Kirschner's AMA here
-
“Work Time Is Lifetime”: Why DEX Must Make Work Better | Nina Kohl-Haefke
2 september 2026 · 29 min
“Work time is lifetime.” It’s a German saying that perfectly captures Nina Kohl-Haefke’s philosophy (and ours) on Digital Employee Experience: if we spend so much of our lives working, technology should make that experience better. On today’s episode, Nina, Computacenter Solution Manager and WORK IT OUT! podcast host, joins Tom to explore how DEX is evolving from device analytics into a broader operating philosophy for the digital workplace. They discuss proactive IT, employee experience measurement, AI adoption, workplace productivity and the shift from SLAs to XLAs, while explaining why organizations must move beyond healthy devices and start designing healthier, more human ways of working. Lees meer
List to WORK IT OUT! here (German language)
Find out more about Computacenter here
Download your free copy of Gartner's DEX Magic Quadrant here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
-
EXCLUSIVE: Inside HBR’s New "AI Acceleration Gap" Report | Darren Wright
25 augustus 2026 · 36 min
What happens when AI adoption moves faster than IT can govern it? Former Honeywell VP of IT Darren Wright joins Tom for an exclusive look at Bridging the AI Acceleration Gap, a new report from Harvard Business Review Analytic Services sponsored by Nexthink. Drawing on his own contribution to the research, Darren explores why employee-led AI adoption is challenging IT’s traditional role, the growing risks around security, governance, complexity and ROI, and why visibility into real-world AI usage has become essential. He also examines how DEX can help IT navigate the transition and what technology careers might look like as AI reshapes IT itself. Lees meer
Download the new report here (https://nexthink.com/resource/bridging-the-ai-acceleration-gap)
Register for (or follow) Kelly Monahan's AMA here (and give the subreddeit a follow at www.reddit.com/r/nexthink/)
Download your free copy of Gartner's DEX Magic Quadrant here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
-
The DEX Value Engine: Inside Nexthink Professional Services | Bryan Hunter
18 augustus 2026 · 27 min
What happens when DEX experts work directly with customers to turn complex problems into practical solutions? Bryan Hunter, Consulting Senior Manager in Nexthink Professional Services, joins the show to reveal where the rubber really meets the road. Drawing on his experience both as a former Nexthink customer and now advisor, Bryan explores how Professional Services accelerates time to value and turns customer challenges into innovations. He shares a hardware refresh approach now deployed across dozens of customers, combining device age, experience and personas to predict replacement needs, alongside creative work in software licensing, Flow, Spark and AI—and explains why successful DEX demands experimentation, not perfection. Lees meer
Contact Nexthink Professional Services here: https://nexthink.com/professional-services
Download your free copy of Gartner's DEX Magic Quadrant here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
-
AI Natives Don't Exist Yet: The New Career Reality | Mervyn Dinnen
12 augustus 2026 · 33 min
What happens to careers, talent and employee experience when AI starts rewriting the rules of work? Author, analyst and HR thinker Mervyn Dinnen joins The DEX Show to explore the changing relationship between technology and people, from Gen Z entering an increasingly uncertain workplace to older generations working longer and traditional career paths beginning to disappear. They discuss AI's impact on recruitment and HR, the growing importance of human networks, the convergence of IT and people teams, and why continuous learning and curiosity are becoming essential career skills. Above all, Mervyn explains why employee experience matters more than ever in an AI-powered workplace. Lees meer
Download your free copy of Gartner's DEX Magic Quadrant here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
-
Workplace UTOPIA: What Would the Perfect Future of Work Look Like? | Reality Bites
5 augustus 2026 · 31 min
What would the workplace look like if we designed out the pointless meetings, performative busyness and endless administrative work? In this Reality Bites episode, the panel takes a recklessly optimistic journey into “Workplace UTOPIA,” imagining a future where AI removes friction without pretending to be human. They debate the end of PowerPoint, fixed job descriptions and the 40-hour week, while exploring creativity, meaningful work, human communication and the surprising value of boredom. Lees meer
From AI-powered meetings to the Museum of Pointless Work, the conversation asks what we should automate, what must remain human and whether technology can genuinely give us more time to live.
Download your free copy of Gartner's DEX Magic Quadrant here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
-
AI, Risk & Reward at Aon w/ Simon Sankey & Laura Reeves
27 juli 2026 · 31 min
As organizations race to adopt AI, how do they balance innovation with governance, employee trust and long-term business value? Lees meer
Laura Reeves rejoins the show alongside Simon Sankey, Senior Director of User Experience at Aon, to explore how Digital Employee Experience has become the foundation of Aon's AI strategy. They discuss earning the right to innovate, building an AI-ready organization, measuring adoption beyond support tickets, and why employee experience must remain at the centre of every transformation. The conversation also explores leadership, risk, AI Drive, and how organizations can empower people while embracing one of the biggest technology shifts in decades.
Download your free copy of Gartner's DEX Magic Quadrant here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
-
Creative DEX at Qualcomm: Scaling Innovation with Nexthink (w/ Christopher Ord & Seth White)
20 juli 2026 · 37 min
Qualcomm has long been one of Nexthink's most innovative customers, using Digital Employee Experience data to support everything from proactive IT to the development and rollout of its own Snapdragon-powered devices. Lees meer
In this episode, Senior Staff IT Engineer Christopher Ord explains how Qualcomm has continued to evolve that foundation, using Nexthink telemetry, employee sentiment and AI-powered workflows to improve both employee experience and product development. Joining him is Seth White, CEO of Elllypsys, Qualcomm's Nexthink implementation partner, who discusses how specialist operational expertise is helping organisations extend and operationalise mature DEX programmes through automation, AI and continuous improvement.
Download your free copy of Gartner's DEX Magic Quadrant here
Register for Christopher Ord's Creative DEX AMA: Beyond the Service Desk here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
-
The Magic Quadrant and the Hardware Reckoning: DEXOps 1:1 w/ Scott Pope
14 juli 2026 · 25 min
Rising device costs, new AI workloads and changing employee expectations are forcing organizations to rethink how workplace hardware is managed. Scott Pope, Director of Value Advisory Customer Outcomes at Nexthink, returns to explore how DEXOps is replacing rigid three- and four-year refresh cycles with performance-based decisions grounded in experience data. He discusses device telemetry, AI readiness, sustainability, refurbished hardware and the emergence of “Total DEX” across laptops, mobile devices, virtual desktops and meeting-room technology. The conversation reveals why hardware lifecycle management is becoming a strategic business priority, and how DEX teams can reduce costs while improving performance and employee experience. Lees meer
Download your free copy of the fantastic DEX Magic Quadrant here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
Learn more about Nexthink Spark, the personal IT agent for every employee, here
-
⚽ 🌍 World Cup DEX Report EXCLUSIVE: How Streaming Impacts *Your* Digital Workplace
6 juli 2026 · 29 min
What happens to your digital workplace when millions of employees stream the biggest sporting event on the planet? In this World Cup special, Mike Lovewell and David Adelman unpack Nexthink's exclusive World Cup DEX study, revealing how live football streaming affects network performance, employee experience, and productivity across the enterprise. Lees meer
The discussion explores why major live events expose hidden digital workplace challenges, how DEX gives IT teams visibility into real user behaviour, and why modern IT is becoming as much about employee experience as technology.
Plus, predictions for the tournament and what the future of AI-powered workplace insights might look like.
Important note: David and Tom may also have underestimated England 🎉🎉🎉
Register for or read Leslie Beavers' AMA (Weds 8th, 4pm ET) on the Nexthink subreddit here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
Learn more about Nexthink Spark, the personal IT agent for every employee, here
-
Experience 26 Preview: DEXOps, Disney & the Future of DEX | Megan Brake & Mitch Trychta (Vizient)
2 juli 2026 · 37 min
Experience 2026 is heading to Orlando, and this special episode previews what attendees can expect from the year's biggest Digital Employee Experience event. Megan Brake, Head of Content at Nexthink, joins Mitch Trychta, Lead of Digital Employee Experience Programs & Research at Vizient, to discuss this year's "Agents of Change" theme, the evolution of DEXOps, and how AI is reshaping digital workplace strategy. They also explore new conference formats, customer-led sessions, networking opportunities, and why Experience has become a must-attend event for IT and DEX leaders—plus a few entertaining Disney stories to get everyone in the Orlando spirit. Lees meer
Register for Leslie Beavers' AMA on the Nexthink subreddit here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
Learn more about Nexthink Spark, the personal IT agent for every employee, here
-
"Victory Lap" - GARTNER DEX MAGIC QUADRANT SPECIAL ft. Andrew Robertson
23 juni 2026 · 31 min
Fresh off another standout Gartner Digital Employee Experience Magic Quadrant, the DEX Show takes a (hopefully) well-earned victory lap with Nexthink analyst relations leader Andrew Robertson. Andrew joins Tom, Oriana, and Dina to unpack Nexthink’s continued leadership position, the widening gap between the company and the competition, and what Gartner’s latest MQ and Critical Capabilities reports reveal about the evolving DEX market. The conversation explores AI innovation, customer advocacy, community-building, and how Nexthink continues to shape the future of digital employee experience. Lees meer
Plus, a preview of Experience 2026 in Orlando and reflections on what makes Nexthink’s culture, momentum, and customer community so unique.
Download your free copy of the fantastic DEX Magic Quadrant here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
Learn more about Nexthink Spark, the personal IT agent for every employee, here
-
The End of the "Job" as We Know It! What's that mean for DEX?? Phil Kirschner Is Back
17 juni 2026 · 42 min
Phil Kirschner returns to The DEX Show to explore how AI is reshaping work far beyond productivity gains and chatbot hype. From hybrid work and organizational silos to employee experience and the future of jobs themselves, Phil argues that leaders must rethink how work is designed—not just automate existing processes. We discuss why most change initiatives fail, what AI means for workplace strategy, how organizations can overcome resistance to transformation, and why the companies winning with AI are often those that mastered remote-first ways of working. A provocative conversation about the next era of work, leadership, and organizational design. Lees meer
Check out Geoffrey Wright's fantastic AMA on Nexthink's new DEX subreddit here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
Learn more about Nexthink Spark, the personal IT agent for every employee, here
-
Deleting Em-Dashes 🤨 : REALITY BYTES AI WORKPLACE SPECIAL ft. HR Leader Gabi Tofani
9 juni 2026 · 36 min
In this Reality Bytes special, Tom and Oriana welcome Nexthink’s Head of Global Talent Success, Gabi Tofani, to explore how AI is reshaping workplace culture, learning, leadership, and employee experience. From measuring AI adoption and building curiosity-driven cultures to the risks of “AI slop,” homogenized thinking, and performance reviews written by bots (for bots), the conversation examines what organizations might gain (and lose) as AI becomes embedded in daily work. Lees meer
Plus: vibe coding, AI Eagles, and the curious case of the disappearing em-dash.
Check out the new DEX subreddit here (reddit.com/r/nexthink). Geoff Wright AMA Wednesday, June 10th, 4PM EST
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
Learn more about Nexthink Spark, the personal IT agent for every employee, here
-
H.I.G. Capital CTO Luis Suarez: "The Missing Layer in AI Transformation? DEX!"
3 juni 2026 · 30 min
Luis Suarez, CTO at H.I.G. Capital, joins Tom to discuss how technology leadership is evolving from operational support to business enablement in the age of AI. Drawing on more than two decades at the global investment firm, Suarez explores AI as an "equal opportunities disruptor," the growing convergence of CIO and CTO responsibilities, and why IT must become the department of "how," not "no." The conversation also dives deep into the relationship between Digital Employee Experience (DEX) and AI transformation, examining how visibility, observability and proactive remediation help organisations accelerate adoption, measure value and move toward self-healing IT operations. Lees meer
Check out the new DEX subreddit here: https://www.reddit.com/r/nexthink (Geoff Wright will be doing an AMA next Wednesday, June 10th, 4PM EST)
Watch Tom interview Leidos CIO Alexandra Guenther on Soul of the CIO here
Book your ticket for Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida) today
Learn more about Nexthink Spark, the personal IT agent for every employee, here
-
Future Solving with Brian Evergreen (Or: How to Escape those AI Career Jitters)
26 mei 2026 · 40 min
Brian Evergreen joins the show to challenge the fear-driven narrative around AI and work. Rather than treating the future as something coming for us, Brian argues that leaders and individuals should decide what future they want to create, then work backwards. He explores why “start with the problem” thinking limits AI strategy, how visible strategy and relational leadership can unlock better transformation, and why human connection may become more valuable—not less—in an AI-enabled world. A thoughtful conversation on escaping AI career anxiety, building resilient networks, and creating value beyond efficiency. Lees meer
Check out Cassie Kozyrkov on Soul of the CIO here
Book your ticket at Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida)
Learn more about Nexthink Spark, the personal IT agent for every employee, here
-
Reality Byes The Birth of Mobile DEX (Opening the Black Box)
19 mei 2026 · 26 min
On this edition of Reality Bytes, Dina and Tom welcome Rose Cicala, Director of Product Marketing, and Mile Djokic, Senior Product Manager, to discuss the launch of Mobile Experience — and what it means for the future of Digital Employee Experience. Together, they explore why mobile devices have become mission-critical for frontline and hybrid workforces, why mobile visibility has remained a major blind spot for IT, and how Mobile DEX changes that. The conversation covers healthcare, retail and manufacturing use cases, AI compliance, application insights, VDI convergence, and the growing shift toward mobile-first work strategies. Lees meer
Book your ticket at Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida)
-
Rude AI Agents?!? An AMAZING LOOK Under the Hood @ Nexthink's AI Labs
12 mei 2026 · 37 min
In this amazing episode, Mohamed Kafsi (Head of AI Innovation, AI Labs) and Yassine Benyahia (Software Engineer V & Tech Lead) take us deep inside Nexthink’s AI Labs to explore the rapidly evolving world of enterprise AI agents. From coding copilots powered by Claude Code to autonomous troubleshooting systems that learn from humans, the conversation dives into how AI is transforming software engineering, IT operations, and product development itself. Along the way: hilarious stories of “rude” AI support agents, why context matters more than model size, and why judgment and taste may become the most valuable skills in the AI era. Lees meer
Book your ticket at Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida)
Learn more about Nexthink Spark, the personal IT agent for every employee, here
-
Total Experience: IoT, AI & DEX Beyond the Device w/ Patrycja Sobera
6 mei 2026 · 35 min
Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions at Unisys, joins the show to explore why digital employee experience is expanding far beyond laptops, tickets and dashboards. She discusses the rise of “total experience,” where endpoint, environment, IoT, service and sentiment data come together to reduce friction and improve business outcomes. Lees meer
From meeting-room failures and quick-service restaurant systems to AI-driven insights, XLAs and return on experience, Patrycja explains how organizations can move from reactive IT to proactive, human-centred workplace orchestration—and why the next phase of DEX is about people, not just technology.
Book your ticket at Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida)
Learn more about Nexthink Spark, the personal IT agent for every employee, here
-
Vibe Coding, Dune & Staying Human: Sam Gantner Unfiltered
28 april 2026 · 34 min
Sam Gantner is back on the show — but this one’s a little different. Lees meer
We skip our usual “state of the industry” conversation and get into what he’s thinking and postng about instead: experimenting with AI tools, building his own internal apps, and posting some pretty "hot takes" online.
We cover his current AI stack, why he settled on Claude, and how hands-on building has changed the way he thinks about product and leadership. There’s a deeper look at the shift from AI as an assistant to AI as an agent, and what that means for engineers, teams, and how work gets done.
We also get into managing AI vs managing people, why coding still matters (even if AI writes most of it), and the risks of shipping more features just because you can.
Plus: Dune, sci-fi, and whether any of this is slowing down.
Book your ticket at Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida)
Learn more about Nexthink Spark, the personal IT agent for every employee, here
-
From Cloud Hype to AI Reality: A MASTERCLASS w/ David Linthicum
21 april 2026 · 36 min
David Linthicum has been at the center of the cloud conversation for decades. Former Chief Cloud Strategy Officer at Deloitte, CTO across multiple firms, and author of 17 books on cloud computing, David is one of the most influential voices shaping how enterprises think about architecture, cost, and value. Lees meer
Now, as an independent analyst and widely followed commentator, he’s known for something rare in tech: cutting through hype with hard data and real-world economics/
Book your ticket at Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida)
Learn more about Nexthink Spark, the personal IT agent for every employee, here
-
Storytelling as Strategy: DEX Strategy 1:1 with Laura Reeves
15 april 2026 · 30 min
In today's episode, Tom is joined by Senior Client Director Laura Reeves for a wide-ranging conversation on storytelling as the defining skill in digital employee experience. From her “squiggly line” career journey across marketing and client leadership to the evolution of DEX itself, Laura explores how the role of IT has shifted from fixing issues to shaping strategic narratives. They discuss the impact of the pandemic, the rise of experience-led organisations, and why the most successful professionals are those who can connect data to meaning. The episode also touches on personal branding, Women in DEX, and what comes next in an AI-driven workplace. Lees meer
Book your ticket at Nexthink Experience 2026 (October 5–7, JW Marriott Grande Lakes Orlando, Florida)
-
Why AI Spells the DEATH of Workplace “Coasting”: Jacob Morgan returns
7 april 2026 · 51 min
Jacob Morgan returns to The DEX Show for another provocative conversation on the future of work, AI, and why 2026 is the year of accountability. Jacob argues that AI is exposing “performative work,” forcing organizations to rethink culture, leadership, and what real value creation looks like. We explore why company culture became too vague, why human judgment matters more than ever, and how leaders can avoid over-relying on AI at the expense of discernment, responsibility, and individuality. It’s a wide-ranging discussion on work, ambition, and the high-stakes reset now unfolding inside modern organizations. Lees meer
Learn more about Nexthink Spark, the personal IT agent for every employee, here
-
Reality Bytes Is BACK: ft. Marc Petter on the Future of IT Jobs
1 april 2026 · 33 min
Reality Bytes is back—and this time, we’re diving straight into the future of IT jobs. Tom, Oriana, and Dina are joined by Marc Petter (Senior Product Manager, Nexthink) to explore how AI is reshaping roles, workflows, and career paths. From automating repetitive tasks to the rise of AI agents handling entire processes, the conversation tackles what’s changing, what still requires a human touch, and how IT professionals can stay ahead. They unpack the difference between what can vs. should be automated, and what the new IT career ladder might look like in an AI-driven world. Lees meer
Learn more about Nexthink Spark, the personal IT agent for every employee, here
-
Flow State in an AI Workplace – Digital Friction 1:1 with Mike Lovewell
18 maart 2026 · 32 min
Tom welcomes Mike Lovewell to explore how digital friction continues to shape the modern workplace. From early days of low awareness to today’s complex, AI-influenced environments, Mike shares how friction has evolved in scale rather than cause. They discuss the growing importance of flow state, the measurable business impact of small disruptions, and why adoption—not just technology—is the key to success. AI emerges as both a solution and a new source of friction, depending on trust and usability. The conversation highlights why employee experience remains the ultimate metric, and why reducing friction is now critical to productivity, retention, and competitive advantage. Lees meer
Learn more about Nexthink Spark, the personal IT agent for every employee, here
-
Shadow AI and the Coming Workplace Reckoning (w/ Kay Firth-Butterfield)
11 maart 2026 · 40 min
In this episode of The DEX Show, we’re joined by Kay Firth-Butterfield, the world’s first Chief AI Ethics Officer and former Head of AI at the World Economic Forum. From human rights law and human trafficking to Davos and large language models, Kay traces her remarkable journey into AI governance. We explore shadow AI, workplace “hallucinations,” AI companions, and the hidden risks leaders are underestimating. Kay shares why organizations need cross-functional AI governance, stronger guardrails, and far better training — and why the future of work may depend as much on the humanities as technology. Lees meer
Learn more about Spark here
-
The Spark Avengers Unite: Dispatches on the FUTURE of IT (w/ Matt, Moe & Denis)
4 maart 2026 · 33 min
Tom assembles the “Spark Avengers” for a deep dive into the most talked-about innovation in IT: Nexthink Spark, the personal AI agent for every employee. Joined by Moe Haidar, Denis Schertenleib and Matt Rose, the team unpacks how Spark evolved from early LLM experiments into an enterprise-ready, autonomous IT agent already delivering 70%+ first contact resolution. From printers and frozen cameras to complex root-cause analysis, Spark is transforming support from reactive to proactive. They explore the technology, the personality, the partnerships and the roadmap ahead—and what it all signals about the future of IT operations and digital employee experience. Lees meer
Oh - and we preview the new DEX Show music, too!
Learn more about Spark here
-
AlphaFold, Office Politics, and Mustafa Suleyman’s Two Futures (w/Benedict Lelijveld)
25 februari 2026 · 30 min
In this episode, Benedict Lelijveld joins us to unpack what it feels like to start a career in an era shaped by COVID disruption, hybrid work, and accelerating AI. We dig into his writing on Mustafa Suleyman and the idea of “pessimism aversion”: holding genuine hope for breakthroughs (from personal AI to advances in biology) while staying clear-eyed about risks like misuse, weak regulation, and who really benefits. Benedict also reflects on what early-career professionals lose when work becomes too remote—and why protecting your voice, curiosity, and craft matters more than ever as automation spreads. Lees meer
Read Benedict’s articles on the DEX Hub:
The Silent Divide: Why AI Adoption Is Failing Your Frontline Workers
Mustafa Suleyman: Why Tech Leaders Need to Stop Ignoring AI's Risks
How to Enhance Employee Experience Through Personalization
Read Cracking The DEX Equation: The First Annual Workplace Productivity Report here
Learn more about Spark here: https://nexthink.com/platform/spark
-
🔎 Productivity in the Age of AI – DEXOps 1:1 with Scott Pope
17 februari 2026 · 29 min
In the first of a new rotating expert series, Scott Pope (Nexthink's Director of Value Advisory) joins to explore DEXOps, productivity, and why DEX has firmly entered the boardroom conversation. We talk about how the market has evolved, what AI is really changing, how to communicate value to senior leaders, and the story behind the DEX Productivity Report. Lees meer
Also: Arsenal. Briefly.
And yes, Tom still needs to update the show music. Hang in there.
Read Cracking The DEX Equation: The First Annual Workplace Productivity Report here
Learn more about Spark here: https://nexthink.com/platform/spark
-
🪟 Same Work, More Windows: Why AI Isn’t Paying Off Yet (w/ Anthony Firmin)
10 februari 2026 · 37 min
In the first episode of a NEW ERA for the DEX Show, Tom (that's right, just Tom 😭) welcomes back AI and digital transformation leader Anthony Firmin to unpack the reality of enterprise AI adoption. Drawing on hard-won, real-world experience, Anthony explores why so many organisations are stuck in the “messy middle” of AI, where usage rises but value doesn’t. The conversation digs into trust, experience debt, shallow versus deep AI, and why “same work, more windows” is an early warning sign leaders ignore at their peril. It’s a grounded, human-centred look at what it really takes to make AI improve work, not just change it. Lees meer
Follow Anthony on LinkedIn here.
Read Anthony's article on AI and ROI here
Learn more about Spark here: https://nexthink.com/platform/spark
Learn more about AI Drive here: https://nexthink.com/platform/ai-drive
-
❤️ DEX SHOW LIVE IN LISBON: Official Tim Flower Goodbye + More
3 februari 2026 · 26 min
Recorded live in Lisbon at Nexthink’s SKO last week, this special and emotional episode of The DEX Show sees host Tom McGrath say goodbye to longtime co-host, DEX evangelist, and friend Tim Flower. From the humble beginnings of the podcast during COVID to more than 200 episodes and a global stage, Tom reflects on Tim’s immense impact on Nexthink, the DEX movement, and the community around it. Joined on stage by special guests Tracey Downer and Nexthink founder and CEO Pedro Bados, the conversation celebrates DEX Ops, innovation, culture, and a decade-long journey that helped shape an industry — with laughter, gratitude, and more than a few handkerchiefs. Lees meer
Learn more about Spark here: https://nexthink.com/platform/spark
-
🎙️ Reality Bytes: Nexthink Drops Spark!! Big News (+ Emotions)
27 januari 2026 · 19 min
The full panel comes together to mark Tim Flower’s final appearance on Reality Bytes, reflecting on his impact, insight, and anchoring presence over the years. Alongside the goodbyes, the conversation turns to a landmark moment for Nexthink: the release of Spark. Framed as a pivotal shift in the capabilities of digital employee experience, Spark is explored through real-world stories and personal takes, including how it empowers employees, reduces IT friction, and redefines support. Lees meer
A fittingly forward-facing send-off for a Reality Bytes and Nexthink legend.
Learn more about Spark here: https://nexthink.com/platform/spark
-
🔁 Full Circles: DEX in the Age of Agentic AI featuring Christy Punch (Forrester)
20 januari 2026 · 41 min
In a full-circle moment for The DEX Show, Tom and Tim welcome guest speaker, Forrester’s new Digital Workplace & DEX analyst, Christy Punch, for her first podcast in the role—echoing the show’s very first Forrester guest back in 2020. Lees meer
The timing is bittersweet: it’s also Tim Flower’s final month as co-host, marking a major transition for the podcast.
Christy draws on two decades as a practitioner to unpack why DEXOps is now essential: post-pandemic tool sprawl, fragmented experiences, and the need to connect experience data to business outcomes. The trio explores cross-functional governance over “one-team ownership,” and Tom and Tim ultimately discuss how agentic AI (and Nexthink Spark) accelerates the shift from reactive support to proactive—and increasingly predictive—experience operations.
Learn more about Spark, The World’s Most Powerful DEX Agent for Employees here
Download The First Annual Workplace Productivity Report here
-
🎙️ Reality Bytes: Waymo on the Tracks (2026 Predictions)
13 januari 2026 · 20 min
The Matrix hits different.. when you're in the Matrix. Lees meer
The team rings in 2026 by reflecting on past predictions—and charting what’s next. From eerily accurate calls on AI consolidation to the unsettling prescience of The Matrix, the conversation looks ahead to a pivotal shift: from conversational AI to operational “do-bots,” the challenge of measuring real enterprise value, and the growing risks of over-automation.
With vivid examples like Waymo literally stuck on the tracks, the episode digs into productivity versus jobs, human-centered design, and the possibility of the first true AI crises. As Tim put it post-show: “AI isn’t off the tracks—it’s on the tracks.” Is this really what the coming year will look like?
Learn more about Spark, The World’s Most Powerful DEX Agent for Employees here
Download The First Annual Workplace Productivity Report here
-
🚀 From Zero Tickets to High-ROI: AI + DEX in 2026 (w/ Samuele Gantner and Vedant Sampath)
5 januari 2026 · 48 min
Kicking off 2026, Tim and Tom welcome Nexthink Chief Product Officer Samuele Gantner and first-time guest CTO Vedant Sampath for a candid “three pillars” deep-dive on enterprise AI. They explore how AI is reshaping product and engineering: new tooling, new development cycles, and the shift from deterministic software to probabilistic agents—plus the critical role of evals, benchmarks, guardrails, and performance. Then they unpack Nexthink’s three-pillar framework: AI for IT (proactive operations and the path to zero tickets), AI for employees (trusted, contextual self-help via Spark), and AI for the business (visibility, governance, and measurable ROI). Lees meer
Tom also pays tribute, on behalf of the DEX Show team and Nexthink, to the late Alan Nance—remembering a generous, funny, and foundational voice in the DEX community.
Learn more about Spark, The World’s Most Powerful DEX Agent for Employees here
Download The First Annual Workplace Productivity Report here
-
🎙️ M-Dashes, the Cookie Monster & DEX: The BIG Reality Bites 2025 Finale
9 december 2025 · 38 min
It’s our favorite Reality Bites tradition: the end-of-year panel! Tom and Tim bring the whole crew together—Megan, Ariana, Sean, and Dina—for a joyful, honest, and insight-packed reflection on 2025. From global travel and AI breakthroughs to personal milestones, hard-won lessons, and the music that carried us through the year, the team shares what defined a transformative moment for DEX, for Nexthink, and for each of us. Expect candid takes on AI balance, ambition, slop, mediation, vibe-coding, human connection—and a full round of “song of the year” picks from the whole panel. A warm, funny, heartfelt wrap to a huge year. Lees meer
LISTEN AFTER THE MUSIC FOR TOM’S WORD OF THE YEAR AND SONG PICK
Learn more about Spark, The World’s Most Powerful DEX Agent for Employees here
Download The First Annual Workplace Productivity Report here
-
🐙 What the Octopus Can Teach Us About AI (w/ Steve Wunker)
3 december 2025 · 27 min
Tim and Tom sit down with Steve Wunker — Managing Director of New Markets Advisors, author, and early pioneer of the smartphone — to explore the big ideas behind his latest book, AI and the Octopus Organization. Steve breaks down why AI shouldn’t just “bolt onto” old processes, how distributed intelligence reshapes the firm, and what leaders can learn from one of nature’s most adaptable creatures. From organizational plasticity to the changing role of middle managers, Steve offers a pragmatic roadmap for thriving amid rapid AI-driven transformation. Lees meer
Learn more about Spark, The World’s Most Powerful DEX Agent for Employees here
Download The First Annual Workplace Productivity Report here
-
🎙️ Reality Bytes: The Rise (and Risks) of Vibe Coding
25 november 2025 · 23 min
In this Reality Bytes reunion, Tom, Sean, Tim, Oriana and Megan unpack the buzzy rise of vibe coding — the AI-assisted development trend coined by Andrej Karpathy and already explored by companies like Meta and Microsoft. The panel digs beneath the hype: from accelerated prototyping and accessibility gains to serious risks around technical debt, shadow applications, governance, security and the loss of human accountability. Oriana and Megan highlight the importance of schema, context and genuine creativity, while Tim warns against mistaking speed for quality. Is vibe coding the future - or just another fragile shortcut? The panel isn’t convinced… yet. Lees meer
Learn more about Spark, The World’s Most Powerful DEX Agent for Employees, here
Download The First Annual Workplace Productivity Report here
-
💥 Agentic AI and the End of Traditional IT (w/ Robb Wilson)
17 november 2025 · 44 min
In a wide-ranging conversation, Robb Wilson—CEO and co-founder of OneReach.ai and author of The Age of Invisible Machines—joins Tim and Tom to explore the rise of agentic AI and its seismic implications for IT, organizations, and society. Robb breaks down the concept of agent runtimes, why conversational interfaces matter more than ever, and how adaptive, self-orchestrating systems will reshape work far beyond today’s service models. Lees meer
They also discuss Robb's remarkable childhood memories of legendary philosopher of technology Marshall McLuhan.
Learn more about Nexthink's AI Drive here
-
🎙️ Reality Bytes: Beyond the Shiny DEX Tool (w/ Monica Filak)
11 november 2025 · 24 min
Tim, Tom, and Oriana sit down with Monica Filak, Director of Customer Success at Nexthink, to explore what it really takes to turn DEX from a tool into a transformative methodology. Monica shares how her team helps organizations move beyond technology to rethink their people, processes, and communication — bridging the long-standing divide between IT and the business. From creative internal branding to AI-driven efficiency gains, she explains how companies can evolve from “shiny tool” thinking to achieving measurable, human-centered value. Lees meer
Download The First Annual Workplace Productivity Report here
-
🎉 200 EPISODE ANNIVERSARY SPECIAL! PEDRO BADOS RETURNS!
7 november 2025 · 31 min
It’s a milestone moment! Our 200th episode of The DEX Show (and the first ever late one — sorry about that!). To mark the occasion, Nexthink Founder and CEO Pedro Bados returns to reflect on Nexthink’s incredible journey and discuss the company’s next era — from the recent investment by Vista Equity Partners to the accelerating fusion of DEX and AI. Pedro shares his perspective on how AI is reshaping the workplace, Nexthink’s vision for “an IT agent for every employee,” and why he’s optimistic about the future of technology and innovation. A landmark conversation to celebrate our big birthday. Lees meer
Learn more about Spark, The World’s Most Powerful DEX Agent, for Employees, here
Download The First Annual Workplace Productivity Report here
-
🎙️ Reality Bytes: The DEX Equation (Productivity Savings + Nexthink's $3bn Milestone)
28 oktober 2025 · 24 min
This week, Tim and Tom are joined by RB regular and DEX Hub editor Sean Malvey to unpack Nexthink’s first Workplace Productivity Report, “Cracking the DEX Equation.” Drawing on data from nine million endpoints, the report quantifies the real productivity impact of digital employee experience — revealing where enterprises lose nearly half a million hours a year to poor DEX, and how small score gains deliver measurable ROI. Lees meer
In addition, the team acknowledge the various huge milestones in the air, from the show's approaching 200th episode, to Nexthink's new $3bn dollar valuation and investment.
Download The First Annual Workplace Productivity Report here - https://nexthink.com/resource/cracking-the-dex-equation-or-the-first-annual-workplace-productivity-report
-
🎤🎤 Live in Boston: Data, DEX, and a Few Fist Fights @ Nexthink Experience
21 oktober 2025 · 33 min
Tim and Tom host another special live edition of The DEX Show, this time from the Omni Boston Hotel, recorded during last week’s Experience Boston. Joined by Christina Lahr (Bayer), James Krick (Campbell’s), and Ryan Way (Warburg Pincus), the hosts dig into more real-world stories of data-led IT excellence, once again in-person. Lees meer
In between, listeners can learn a few unexpected facts about Tim — has he ever been in a fist fight, starred in a play, or been thrown out of a bar? Listen now to find out...
Download The First Annual Workplace Productivity Report here