The DEX Show: A Show for IT Change Makers
Alle afleveringen
245 afleveringen, van nieuw naar oud
-
🎙️ Reality Bytes: Jon Leighton Returns! How Community Continues to Shape DEX
15 oktober 2025 · 25 min
Head of Nexthink's Digital Community and User Groups Jon Leighton rejoins Reality Bytes with Tom, Sean, and Dina to explore how community remains the beating heart of Digital Employee Experience (DEX). Lees meer
Fresh from Experience London and heading into Experience Boston, Jon shares how Nexthink’s Ambassador Program, user groups, and learning initiatives empower practitioners to grow, collaborate, and lead change. From storytelling and communication to real-world impact and career development, this episode celebrates the people and connections driving DEX forward.
Learn more about becoming a Nexthink Ambassadors here: https://nexthink.com/nexthink-ambassador
Take a DEX Management Certification here: https://dex.nexthink.com/dex-management-certification/
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
Learn more about AI Drive here and Nexthink Adopt here
-
🎤🎤 Live in London: Adoption & AI Confessions @ Nexthink Experience
7 oktober 2025 · 34 min
Tim and Tom are back with another special DEX Show Live!—recorded last week at Nexthink Experience London at the Intercontinental by the iconic O2. Day 1 of the world's biggest DEX event saw over a thousand IT pros gather for two days of innovation, insight, and energy. In this lively episode, the hosts are joined by Guillaume Charles, Senior Director of Product Management (Diagnostics) at Nexthink, and Gabriela Moraes from Electrolux to explore the state of digital and AI adoption in the enterprise. Plus, the audience gets involved in a hilarious round of AI Confessions—revealing just how far they’ve already let AI into their work (and personal) lives. Lees meer
Book your tickets for Nexthink Experience Boston here: https://nexthink.com/experience
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
Learn more about AI Drive here and Nexthink Adopt here
-
🎙️ Reality Bytes: Our Everyday AI Use (Personal & Professional)
1 oktober 2025 · 23 min
The Reality Bytes team is back together again! Tim, Tom, Megan, Dina and Sean swap stories of how AI has reshaped their personal and professional lives and habits over the past year—from eerie chatbot encounters and creative breakthroughs to frustrations with hallucinations and the hunt for the true “human fingerprint.” Lees meer
Learn more about AI Drive here
Book your tickets for Nexthink Experience here: https://nexthink.com/experience
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
-
From Shadow AI to Strategy: The Six-Month AI Imperative (w/ Charlene Li)
22 september 2025 · 36 min
In this very special episode of The DEX Show, we welcome back one of the world’s most influential voices on digital transformation and the future of AI leadership: Charlene Li. Lees meer
Charlene is a bestselling author and trailblazing thinker who has helped leaders navigate disruption for over two decades. She returns to the show for an unmissable conversation on the realities of AI Transformation—and what it means for organizations, leaders, and employees at every level.
Part of our AI Transformation Series marking the launch of AI Drive, this conversation goes well beyond hype.
Learn more about AI Drive here
Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
-
🎙️ Reality Bytes: How AI Drive Will Help YOU Win the AI Race (w/ Matt Rose)
15 september 2025 · 36 min
In this special Reality Bytes, the team sits down with Matt Rose, Product Marketing Manager at Nexthink, to talk about the just-announced AI Drive. Matt breaks down how AI Drive helps organizations finally make sense of their scattered AI landscape—bringing visibility, usage insights, guidance, and measurable impact into one place inside the Nexthink Infinity platform. He also shares early customer feedback, the future roadmap, and why AI adoption has become a critical competitive differentiator. Lees meer
If you’ve wondered how to move beyond AI experimentation to true business value, this is an episode you need to hear.
Learn more about AI Drive here
Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
-
Prevention > Cure: The Happiness Factor in IT Health (w/ EDGE Solutions)
10 september 2025 · 30 min
In this episode Tim and Tom sit down with Sean Thomas, Managing Director of EUEM Business at Edge Consulting, to explore how happiness, health, and IT success are all connected. Lees meer
They dive into the parallels between personal health and IT health, the evolution of proactive and preventative IT, and how organizations can better operationalize digital employee experience (DEX). From vendor partnerships and process investments to the role of AI in shaping the next generation of IT management, Sean offers valuable insights for leaders navigating today’s complex digital workplace.
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience
Check out EDGE here: https://edge-solutions.com/
-
🎙️ Everything You Ever Wanted to Know About DEXOps (But Were Afraid to Ask)
2 september 2025 · 26 min
Reality Bytes is back! In this episode, Tim, Tom, Megan, and Sean dive deep into DEXOps—the practice of operationalizing Digital Employee Experience. Building on insights from the show's recent webinar series, the team explores how IT leaders can shift from reactive firefighting to a proactive, structured approach that drives measurable business value. They cover the key pillars of DEXOps—from people development and process rigor to technology selection, communication strategies, and leadership alignment. You’ll hear why DEXOps isn’t a side project or “hobby,” but a mission-critical discipline, as essential as security or uptime. Whether you’re a lean IT team looking for efficiencies or a mature organization ready to scale, this conversation breaks down the theory and practice behind making DEX real in day-to-day operations. Plus, get a preview of upcoming webinars and certifications to help you build your own DEXOps journey. Lees meer
Check out episode 1 of the DEXOps webinar series on demand here
Check out episode 2 of the DEXOps webinar series on demand here
Register for episode 3 LIVE here
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience
-
AI, IT and HR: Strategy, Risks, and the Future of Work 🤝 (w/ Ben Eubanks)
27 augustus 2025 · 34 min
Tim and Tom are joined by Ben Eubanks, Chief Research Officer at Lighthouse Research & Advisory, bestselling author of Artificial Intelligence for HR, and a leading thinker on the intersection of people, technology, and the future of work. Together they explore how AI is reshaping HR — not only in how the function operates day-to-day, but also in how it redefines HR’s outward-facing strategic role in organizations. Lees meer
Learning more about Ben’s research and insights here: lhra.io
Read Nexthink's study on AI, HR, and IT here: https://nexthink.com/resource/its-new-mandate-the-science-of-productivity-part-2
Read about AI's impact on creativity here: https://techxplore.com/news/2024-10-explores-impact-llms-human-creativity.html
Book your ticket for Nexthink Experience Boston or London here: https://experience.nexthink.com/london
-
🗣️ PARALLEL SEASON FINALE: S1E5 - The Forgotten
18 augustus 2025 · 9 min
Back again for the last installment of this story! Here's the season finale of Tim Flower's brand new IT mystery series, Parallel. Lees meer
Knowledge is power—until you forget.
In the midst of troubleshooting performance and productivity issues, the team at Zentech found yet another problem – Employees struggling with constant change and not able to leverage the apps they need to get their job done. Across industries, employees are struggling with the relentless pace of technology changes, especially with AI. And I’ve seen it as I travel the world talking with executives and tech leaders – they’re all concerned not only with IT’s ability to transform quickly, without breakage, but also with their employee’s ability to keep up with the pace and volume of change. Training sessions forgotten, new systems replacing old ones overnight, and IT teams overwhelmed with employees who simply can’t keep up. At Zentech, the story is no different.
Join us as we investigate the unseen breakdown of knowledge retention and the chaos it leaves behind - in Episode 5 - The Forgotten.
Starring the Reality Bytes crew: Tim Flower, Tom McGrath, Meghan Brake, Oriana Ott, Sean Malvey, and Kathryn Shea.
-
Reading the Room: the Power of Unstructured Data 📊 (w/ Tania Benade-Meyer)
11 augustus 2025 · 31 min
In this episode, Tom speaks with Tania Benade-Meyer, founder of Unstructured, about the power of unstructured data, the shift from SLAs to XLAs, and what it takes to be an “enlightened leader” in 2025. Lees meer
From Starbucks’ gluten-free perception problem to Gen Z’s naturally inclusive leadership style, Tania shares research-driven insights into how perception, trust, and consistent action are reshaping the modern workplace—and driving better Digital Employee Experience (DEX). Along the way, you’ll get a masterclass in what great 21st-century leadership looks like: how social listening can predict human behavior, why XLAs reveal more than traditional metrics, and the tell-tale signs of harmful leadership—where words and actions don’t align.
Connect with Tania Benade-Meyer: LinkedIn | Unstructured.co
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience
-
🗣️ ALL NEW PARALLEL: S1E4 - The Virtual Murder
6 augustus 2025 · 9 min
Back AGAIN by popular demand! Here's episode 4 of Tim Flower's brand new IT mystery series, Parallel. Lees meer
Stay up to date with ALL new episodes of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391)
The team at Zentech has been hard at work investigating a murder. This time it's actually time that's the victim, and everyone is a suspect - especially the VDI team. "The Foundation" makes another appearance, and the team gets closer to uncovering the source of many of their recurring IT issues, with the help of an AI assistant and a very persistent DEX team.
Join us for episode 4, The Virtual Murder.
Starring the Reality Bytes crew: Tim Flower, Tom McGrath, Meghan Brake, Oriana Ott, Sean Malvey, and Kathryn Shea.
-
The Analyst as Artist: Adoption, AI and the Future of DEX 🎭 (w/ Mrinal Rai)
29 juli 2025 · 25 min
Tom and Tim are joined by the brilliant Mrinal Rai—Executive Client Advisor at Pomeroy, longtime industry analyst, and award-winning graphic novelist. Lees meer
Together, they explore the future of Digital Employee Experience (DEX) through the lenses of creativity, AI innovation, and enterprise transformation. Mrinal shares his journey from analyst to advisor, his artistic inspirations, and his unique perspective on how empathy and digital adoption platforms (DAPs) are critical to achieving real business outcomes.
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience
Download Part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Download Part 2, ‘The Experience Silo: HR, IT, and the Digital Workplace’ here
-
🗣️ ALL NEW PARALLEL: S1E3 - The Reboot Resistance
21 juli 2025 · 8 min
Back by popular demand once again! Here's episode 3 of Tim Flower's brand new IT mystery series, Parallel. Lees meer
Stay up to date with ALL new episodes of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391)
In episode 2, we uncovered an invisible hand—a saboteur leaving undocumented changes and phantom scripts, wreaking havoc at Zentech. This week we’re shifting our focus to tell the story of something much quieter. Something… insidious even. It’s not a rogue script. It’s not a disgruntled ex-employee. It’s something much harder to pin down: Complacency. When people stop fighting back against the problems that plague them… what happens? For Zentech, it turned into a storm of security risks, failed patches, and crashing systems. And the trail led to a surprising culprit: the reboot button.
Parallel is a fictional journey inspired by the popular murder mystery series Serial, which investigates the very real murder of a high school teenager who went missing after school one day. Parallel investigates the mystery of murdered enterprise productivity, now missing at the high tech firm.
Hosted by Tim Flower, a 35-year career technologist who has spent the last 10 years helping IT teams understand how productivity is stolen, both from IT, and from the employees IT supports. It’s been a journey of seeing workdays gone wrong, systems gone haywire, and the lengths IT will go to for answers.
This mission started out to answer one simple question: What’s been killing productivity at Zentech? Or, to get more technical about it, where do employees lose 24 minutes every day of their working lives? And what mysteries lie in the darkness of a complex enterprise, waiting to be discovered and eliminated.
Starring the Reality Bytes crew: Tim Flower, Tom McGrath, Meghan Brake, Oriana Ott, Sean Malvey, and Kathryn Shea.
-
Service, Struggle, Success: A DEX Leadership Story 🌱 (w/ Midge Renganathan)
16 juli 2025 · 28 min
While The DEX Show often explores digital transformation and employee experience through a technical or strategic lens, today’s interview takes a more human turn — spotlighting the formative experiences that shaped one of the UK legal sector’s most passionate champions of service excellence, Midge Renganathan, Head of IT Service Delivery at leading law firm RPC. Lees meer
Midge delivers a moving, candid account of growing up, finding belonging, and discovering a unique talent for customer service and people leadership.
Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience
Download Part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Download Part 2, ‘The Experience Silo: HR, IT, and the Digital Workplace’ here
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
-
🎙️ Reality Bytes: DEX Goes (Back) to Washington w/ Chris Sibold
9 juli 2025 · 28 min
Chris Sibold rejoins Reality Bytes to talk about what can only be described as a whiplash year for federal IT. Just eight months after his last visit, Chris dives into the incredible transformation sweeping across U.S. federal agencies—driven by budget slashes, workforce reductions, and a new digital imperative. Lees meer
Chris explains how government IT is now undergoing another 10 years of change—compressed into just a few quarters. From rising expectations around efficiency to existential questions around operational survival, this episode offers insights from inside the storm.
Download Nexthink's exclusive report, 'The Cost of Doing Nothing: Why Public Sector (PS) Productivity Lags Behind Other Industries' here
Read more about Nexthink's FedRAMP progress here
Download a free copy of the brand new Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Register for Nexthink Experience 2025 here
-
DEXOps in Action: Building an Experience Operations Center 🏗️ (w/ Atos)
1 juli 2025 · 19 min
In this episode, solo Tom welcomes Mike McGarvey, Global VP and Digital Workplace CTO at Atos. Mike shares insights into the creation and evolution of the Experience Operations Center (XOC)—a real-time, proactive extension of traditional IT operations built on Nexthink Infinity. Lees meer
From Atos’ decade-long partnership with Nexthink to the shift toward DEX-driven business outcomes, Mike explains how the XOC is reshaping digital workplace strategy. Discover why now is the time for a new operational layer focused on employee experience, how the end of the IT incident is coming into view, and what the future holds for roles, skills, and workplace observability.
Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience
Learn more about the XOC here
Download Part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Download Part 2, ‘The Experience Silo: HR, IT, and the Digital Workplace’ here
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
-
🎙️ Reality Bytes: The Great HR-IT Merger
24 juni 2025 · 27 min
The crew reunites to unpack the second part of Nexthink’s landmark research series, The Science of Productivity. Titled 'The Experience Silo: HR, IT, and the Digital Workplace', the latest installment explores the growing overlap between HR and IT, revealing that 64% of IT leaders foresee a formal merger within five years. Lees meer
Tom McGrath is joined by Sean Malvey (report author as well as RB regular), Tim Flower, and Oriana Ott to discuss what’s driving this trend, what’s standing in its way, and what a future Chief Employee Experience Officer role might look like.
Download Part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Download Part 2, ‘The Experience Silo: HR, IT, and the Digital Workplace’ here
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
Stay up to date with ALL NEW EPISODES of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391)
-
Digital Transformation Is Not Enough: Fear, Passion, and the Future of Business 💡 (w/ John Hagel)
17 juni 2025 · 31 min
What if the real barrier to transformation isn’t technology—but fear? Silicon Valley veteran, strategist, and author John Hagel joins Tom to challenge the myths of digital transformation, argue for the power of scalable learning over efficiency, and explore why unlocking human passion may be the only sustainable way forward. Lees meer
From leadership mindsets to the future of education, John’s insights reframe the role of institutions in a world of accelerating change.
A real must-listen episode!
Read John's fantastic blog here (https://www.johnhagel.com/)
Download a free copy of the brand new Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Register for Nexthink Experience 2025 here
Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform
-
🗣️ ALL NEW PARALLEL: S1E2 - Leave No Trace
10 juni 2025 · 8 min
Back by popular demand! Here's episode 2 of Tim Flower's brand new IT mystery series, Parallel. Lees meer
Stay up to date with ALL NEW EPISODES of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391)
Parallel is a fictional journey inspired by the popular murder mystery series Serial, which investigates the very real murder of a high school teenager who went missing after school one day. Parallel investigates the mystery of murdered enterprise productivity, now missing at one high tech firm.
This mission started out to answer one simple question: What’s been killing productivity at Zentech? Or, to get more technical about it, where do employees lose 24 minutes every day of their working lives? And what mysteries lie in the darkness of a complex enterprise, waiting to be discovered and eliminated.
In our first episode, we uncovered the mysterious theft of productivity at Zentech. A rogue script, phantom processes, and employees caught in the crossfire. But what if this wasn’t just bad luck, or a simple system failure? What if it was deliberate? In this episode, we follow a trail left by a single vandal. A criminal that leaves no trace behind. One known only as 'The Undocumented Change.' What we uncover may change everything we thought we knew about Zentech's crisis—and possibly, about the very foundation of workplace technology itself.
Starring the Reality Bytes crew: Tim Flower, Tom McGrath, Meghan Brake, Oriana Ott, Sean Malvey, Kathryn Shea, and Ella Drimer.
Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)
-
Meet the Poet of Disruption: AI, Risk, Respair 🔥 (w/ Terence Mauri)
3 juni 2025 · 27 min
In this intellectually provocative episode, Tim and Tom are joined by global disruption strategist and best-selling author Terence Mauri. Lees meer
From his origins in Stratford-upon-Avon—the birthplace of Shakespeare—to advising top organizations around the world, Terence brings a uniquely human and deeply strategic perspective to the challenges of the AI era.
In this lightning-in-a-bottle conversation, he reframes disruption as an opportunity rather than a threat—and explains why "respair" (an ancient word for renewed hope) might be exactly what today’s tech leaders need.
Find out more about Terence here
Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Register for Nexthink Experience 2025 here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform
-
🗣️ ALL NEW FROM THE DEX SHOW Introducing Parallel: S1E1 - The Phantom Lag
27 mei 2025 · 10 min
Introducing Parallel: A brand new IT murder mystery series by the makers of the DEX Show. Catch every episode by subscribing to Parallel on Apple Podcasts here (or simply search Parallel wherever you get your podcasts) Lees meer
From Nexthink and the creators of The DEX Show, this is Parallel: One IT story told week by week. Because technology problems don’t happen in isolation. Or by themselves. They happen in parallel.
What’s been killing productivity at Zentech, a cutting-edge company known for its efficient operations and innovation? Or, to get more technical about it, where do employees lose 24 minutes every day of their working lives? Over the course of 5 weeks, you’ll see that answering that question uncovered all sorts of other unanswered questions, and we ended up finding more mysteries - crashing systems, failed updates, unhappy employees, and a strange reference to something called “The Foundation”.
Register for Nexthink Experience 2025 here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform
-
Keep Calm and Carry on Being Proactive 🚆 (w/ the British Transport Police)
20 mei 2025 · 27 min
In this Very British Edition of The DEX Show, Tom welcomes Jack Bourne, Head of IT Operations at the British Transport Police. Jack shares insights into the unique challenges of delivering seamless digital experiences across a highly mobile, widely dispersed police force operating across 170+ sites. Jack offers a fascinating look at proactive IT, digital adoption, and collaboration in a public service context. Plus, find out how rebooting really can be revolutionary—when you do it at scale. And how there are no robot dogs (yet). Lees meer
Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Register for Nexthink Experience 2025 here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform
-
🎙️ Reality Bytes: XLA 2.0 – The New Frontier of Experience-Led IT (w/ Maurice van den Driessche)
13 mei 2025 · 27 min
The team sits down with Maurice van den Driessche, Senior Solution Consultant at Nexthink, to explore the real-world evolution of XLAs. With nearly seven years at Nexthink and deep experience in IT governance and service management, Maurice offers candid insights on the power and pitfalls of experience-level agreements in 2025. From sentiment-driven IT to the emergence of the Experience Management Office, this episode is a must-listen for anyone aiming to move beyond KPIs and into actionable, people-first service transformation. Lees meer
Listen to Alan Nance on XLAs here
Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Register for Nexthink Experience 2025 here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform
-
DEX Done Right: Making it Work 🛠️ w/ Seth White
6 mei 2025 · 33 min
In this episode of The DEX Show, we go behind the curtain with Seth White, founder at Ellipsys, to unpack the real work required to make Digital Employee Experience (DEX) successful. Lees meer
From building the right operational structures to dealing with tool sprawl, Seth gives a grounded, candid view of how to actually drive measurable outcomes with DEX initiatives. No hype—just what works.
Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Register for Nexthink Experience 2025 here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
-
🎙️ Reality Bytes: Productivity in 2025 – New Insights on AI, DEX & Adoption (Exclusive)
29 april 2025 · 29 min
In this Reality Bites, the team explores the first installment of 'IT’s New Mandate: The Science of Productivity,' a new two-part research report produced in partnership with Vanson Bourne. Tim is on a well-earned break, but the rest of the crew (Tom, Sean, Dina, Megan, Oriana) is on hand to dissect the findings from part one of the study (available below) which explores how IT is navigating the AI era—especially through the lenses of adoption, digital dexterity, and business value. Lees meer
This is the must-listen launchpad for understanding how IT leaders are rethinking productivity in 2025—and where they still have blind spots.
Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Register for Nexthink Experience 2025 here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
-
From Adaptation to Adoption: Leadership in the AI Workplace 🌱 w/ Heather McGowan
22 april 2025 · 31 min
Heather E. McGowan—renowned future-of-work strategist, keynote speaker, and bestselling author of The Adaptation Advantage and The Empathy Advantage—joins Tim and Tom to explore the deep changes shaping work, leadership, and society. Lees meer
Heather shares her insights on why continuous learning, empathy-driven leadership, and trust-building are now strategic imperatives in the face of accelerating technological, cultural, and societal disruption.
A wonderful conversation with a special thinker!
Check out Heather's new website here
Learn more about Nexthink's Adopt here
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
🎙️ Reality Bytes: Welcome to the Machine – Assist 2.0 SPEAKS (w/ Marc Petter & Assist 2.0)
15 april 2025 · 24 min
Say hello to your new digital sidekick! In this very special episode of The DEX Show, we go full sci-fi as Tim and Tom not only speak with Nexthink's Senior Product Manager Marc Petter… but also with Nexthink Assist 2.0 itself. Yes, you read that right. Nexthink's new AI-powered DEX assistant joins us on mic to demo its dazzling new capabilities—from identifying key experience trends to generating strategic cost-saving recommendations in seconds. Lees meer
Marc shares the vision behind this revolutionary upgrade and explains why Assist 2.0 is so much more than a query tool—it’s an analyst, a guide, and a force multiplier for IT teams.
Listen to Mohamed and Maxime explain how they taught Assist NQL here and read their blog here
Learn more about Assist here
Register for Nexthink Experience 2025 here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
-
Adoption: Today's Digital Workplace Priority 💥 with Andrew Hewitt (Forrester)
8 april 2025 · 37 min
In this vintage DEX Show, Tim and Tom sit down once again with returning favorite Andrew Hewitt, Principal Analyst at Forrester and longtime expert on digital employee experience (DEX). The trio explore the biggest trends reshaping the future of work—including why tech adoption has skyrocketed to the top of every IT leader’s priority list in 2025. Lees meer
Topics discussed include:
Why “getting more for less” is driving adoption to the top of the digital workplace agenda
The growing convergence of DEX and digital adoption platforms (DAP)
How leading enterprises are embedding DEX thinking into product teams and decentralizing the “experience office”
What mature organizations are doing differently—and why HR-IT alignment is no longer optional
Why generative AI is putting new pressure on enablement, training, and behavioral adoption
The neuroscience of DEX, flow states, and the emotional intelligence required to design systems for humans
Learn more about Nexthink's Adopt here
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
🎙️ Reality Bytes: The AI-Powered Future of DEX w/ Mohamed & Maxime 🔍
1 april 2025 · 38 min
This very special Reality Bytes explores one of Nexthink’s most exciting and ambitious AI projects to date. Tim and Tom are joined by Mohamed Kafsi, Director of AI Diagnostics, and Maxime Kinet, Tech Lead in Diagnostics, to tell the incredible story of teaching a large language model to speak Nexthink Query Language (NQL) — and what it means for the future of digital employee experience. Lees meer
You’ll hear:
🔍 How Nexthink Assist evolved from a query generator into a true DEX analyst
🧠 Why teaching AI to reason (not just autocomplete) is the next frontier
📊 Assist’s upcoming capabilities—from generating reports to learning from peers
⚡️ Why this is so much more than just another chatbot—it’s the start of a revolution in IT operationsRead Mohamed and Maxime's blog here
Learn more about Assist here
Register for Nexthink Experience 2025 here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
Radical Experience Engineering in Action w/ Robin Milton-Schönemann 🤖✨
25 maart 2025 · 34 min
What happens when IT stops thinking like a helpdesk and starts acting like a user experience powerhouse? Lees meer
In this episode, Tim and Tom catch up with Robin Milton-Schönemann, most recently User Platform Engineering Manager at Man Group, to unpack a radical, human-centered approach to EUC and IT. From white-glove onboarding to sentiment-driven service delivery, Robin breaks down how to turn IT from gatekeeper into enabler—and why “Are you having a good time?” might be the ultimate success metric.
In this conversation:
🔧 How Robin’s team transformed onboarding into a proactive, personalized experience
🎯 Why curated choice beats overwhelming options every time
📦 What white-glove IT actually looks like in practice
🤖 The future of LLMs and digital agents as tailored IT support
📊 How sentiment and feedback drove constant innovation
💡 Why IT’s future lies in human empathy, not just technical excellenceWhether you work in IT, digital workplace strategy, or simply care about improving employee experience—there’s plenty to take away from this one.
Register for Nexthink Experience 2025 here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
🎙️ Reality Bytes 64: What’s Next for DEX? 🔮
19 maart 2025 · 19 min
The whole panel is back in full force! Tim, Tom, Sean, Dina, Oriana, and Megan come together to unpack the future of Digital Employee Experience (DEX). With AI reshaping the way we work, is DEX entering a new era of influence across IT, HR, and beyond? Or are we seeing a period of consolidation where DEX solidifies its place as a core business investment? Lees meer
In this episode:
🔍 The evolution of DEX – transformation or consolidation?
🤖 AI’s role in shaping the next wave of workplace intelligence
🏢 Breaking down corporate silos – how IT and HR must collaborate
💡 Operationalizing DEX: moving from concept to measurable impact
📊 Transparency & adoption – why tracking success is key
🔥 The ‘Holy Cow’ moments: how AI will redefine the DEX experienceThis episode is a must-listen for IT leaders, digital workplace strategists, and anyone invested in the future of employee experience.
Watch Nexthink Experience 24 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
Alan Nance Returns – And The XLA Revolution is ON 🚀
11 maart 2025 · 37 min
Tim and Tom welcome back Alan Nance, VP for Experience Advocacy at the XLA Institute, for a long-overdue deep dive into the explosive growth of Experience Level Agreements (XLAs). From the early days of skepticism to today's full-scale adoption by global enterprises, Alan shares insights on how the XLA movement is reshaping IT and digital workplace strategy. Lees meer
In this episode:
🚀 The XLA tipping point – is 2025 the year?
🏆 Why major brands are finally investing in experience management
🤖 AI’s role in shaping the next wave of digital experience
🔮 Alan’s predictions for the future of service, IT, and business transformationIf you're in IT, digital workplace, or experience management, this is a must-listen!
Read more about the XLA Insitute here
Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
🎙️ Reality Bytes 63: The DEX Growth Playbook w/ Nicolo Raffaele 🚀
4 maart 2025 · 27 min
This fantastic episode sees Megan, Dina and Tom welcome Nicolo Raffaele, Head of Corporate Development at Nexthink. From shaping M&A strategy to scouting game-changing innovations, Nicolo plays a key role in plotting the future of Nexthink and (by extension) the DEX sector at large. Lees meer
We dive into how Nicolo separates market noise from real industry shifts, why serendipity plays a role in discovering new opportunities, and how Nexthink is positioning itself at the cutting edge of Digital Employee Experience (DEX).
Oh, and did we mention Nicolo once had a FIFA football agent license? Tune in for a fascinating look at the intersection of strategy, finance, and product innovation—plus a dash of football banter.
🔊 Hit play now!
Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
Digital Adoption at (Immense) Scale w/ Anthony Firmin 😎🔥
25 februari 2025 · 33 min
How do you drive digital adoption for 450,000 employees across 150 countries? Digital Experience Director & Employee Experience Evangelist Anthony Firmin joins Tim and Tom to share his expertise on creating scalable, human-centered digital adoption strategies. 💡 Lees meer
In this episode, Anthony breaks down:
✅ The power of data-driven adoption strategies 📊
✅ Why one-size-fits-all approaches fail—and how to fix them 🎯
✅ The role of AI in hyper-personalized digital adoption 🤖
✅ How IT and HR must collaborate to elevate employee experience 💼
✅ Lessons from one of the world’s largest MS Teams adoption projects 🌎An unmissable episode for anyone navigating digital transformation in 2025! 🔥
Learn more about Nexthink Adopt here
Read Anthony on the DEX Hub here
Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
🎙️ Reality Bytes #62: Digital Overload – The Distraction Episode 🎧📱
18 februari 2025 · 22 min
In this episode of Reality Bytes, Sean, Oriana, Dina, Tim, and Tom dive into the ever-present challenge of digital distraction in the workplace. From smartphones and smartwatches to endless Teams notifications, our panelists share their personal "kryptonite" when it comes to staying focused. Lees meer
The discussion explores how IT can help—or hinder—productivity, whether through well-designed tools, thoughtful policies, or just adding to the digital noise. Tim breaks down practical strategies to combat context switching, while Oriana reflects on the tension between deep work and the always-on culture. The panel also examines company culture’s role in reinforcing (or resisting) these habits and whether IT should play a part in managing work-life balance.
Tune in for an insightful, relatable conversation—and hopefully, not as just another distraction!
Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
The DEX Leadership Guide with Jacob Morgan 🚀 (Exclusive Ambassador Live Event)
11 februari 2025 · 49 min
In a truly special episode of The DEX Show, we're thrilled to bring you an exclusive session that was originally held for members of the Nexthink Ambassador Program. This isn't just another episode—it's a front-row seat to an extraordinary leadership seminar featuring renowned thought leader and best-selling author, Jacob Morgan. Lees meer
Hosted by Tim and Tom, alongside live questions from our engaged Ambassador community, this session dives deep into the transformative concept of Leading with Vulnerability. Jacob unpacks groundbreaking insights from his latest book, offering actionable advice on how leaders can balance competence with connection to inspire their teams and drive meaningful change.
Listeners will gain rare access to candid discussions on leadership in the digital era, the evolving role of IT leaders, and the intersection of digital employee experience (DEX) and organizational culture. The energy, authenticity, and wisdom shared in this session made it a standout event for live attendees—and now it's your turn to experience it.
Don’t miss this exclusive opportunity to learn from one of the foremost voices in leadership today. Whether you're an aspiring leader or a seasoned professional, Jacob's insights will challenge and inspire you.
🎧 Tune in now and elevate your leadership journey!
Discover more about the Nexthink Ambassador program here
Discover more about Jacob Morgan here
Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experien…
-
🎙️ Reality Bytes #61 VDI Experience is HERE! 🚀 with Andy Philp
4 februari 2025 · 25 min
In this Reality Bites special, we dive into the launch of Nexthink's brand new VDI Experience with special guest Andy Philp (Product Marketing Director, Nexthink). Along with Andy, the panel explores the challenges VDI teams face today, the blame game in IT, and why a holistic DEX-first approach makes managing VDI environments more effective. Tune in for an insightful discussion on how VDI impacts IT, employee experience, and the future of digital workplace strategies. Lees meer
Learn more about VDI Experience here
Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
The Digital Sustainability Blueprint 🌍💻 w/ Atos and National Grid
28 januari 2025 · 33 min
In this episode of The DEX Show, Tim and Tom are joined by David Welling, IT Sustainability Governance Lead, National Grid, and Sébastien Vibert, Sustainable Workplace Lead, Atos, to explore the very latest in the intersection of IT and sustainability. Together they dive into Atos' groundbreaking new research on outdated norms, like the three-year laptop lifecycle, and discuss how data-driven insights can revolutionize IT efficiency and reduce environmental impact. Lees meer
From unused device potential to employee engagement in sustainability initiatives, this episode outlines a bold vision for a more sustainable digital workplace. Tune in for practical strategies and thought-provoking insights to inspire change in 2025 and beyond!
Check out the report here
Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
🎙️ Reality Bytes #60: Productivity vs. Efficiency 🚀
21 januari 2025 · 22 min
Join the first Reality Bytes panel of the year as Sean, Oriana, Tim, Tom, and Dina dig into the big question: how can we work smarter, not harder? From boosting collaboration and well-being with Digital Employee Experience (DEX) to breaking free from the "more, more, more" productivity trap, this lively chat has it all. Lees meer
Whether you're navigating hybrid work, balancing connection and flexibility, or rethinking how metrics drive decisions, this episode will inspire you to put employees first and find that magic mix of efficiency and humanity. 💡
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
Code Breaker: A Rare Conversation with Legendary Tech Historian Charles Petzold ✨
14 januari 2025 · 58 min
This episode of The DEX Show is a departure from the norm, featuring a truly special guest: Charles Petzold, legendary author of Code: The Hidden Language of Computer Hardware and Software. Join Tom as he flies solo for an intimate and wide-ranging discussion with his favorite tech writer and historian. Lees meer
Discover the stories behind Charles’ groundbreaking books, his journey into technology and writing, and his unique ability to blend technical depth with captivating narrative. They also explore the societal implications of technology, the evolving role of programmers, and the potential—and challenges—of AI.
Whether you’re a long-time fan of Petzold’s work or new to his legacy, this is an unforgettable conversation that dives into the roots of modern computing and the art of making the complex accessible.
Don’t miss this extraordinary episode!
Check out Charles’s exclusive new website here (https://codehiddenlanguage.com/)
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
🎙️ Reality Bytes #59: First Episode of 2025 with Sam Gantner! 🎉
7 januari 2025 · 38 min
Happy New Year, changemakers! Start 2025 strong with a special Reality Bytes episode featuring Nexthink’s Chief Product Officer, Sam Gantner. From personal milestones to groundbreaking innovations, Sam reflects on 2024 and shares an exciting vision for the year ahead. Discover how AI is reshaping the digital employee experience and get insider insights on Nexthink’s game-changing advancements, including the launch of new Infinity integrations and the journey toward zero tickets. It’s an episode packed with inspiration, forward-thinking ideas, and the energy to kick off an incredible year! Don’t miss it! Lees meer
Listen to Sam, Tim and Tom discuss the "DEX Tipping Point" here
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
Reality Bytes #58: "Exhale" (2024 in review)
17 december 2024 · 22 min
In this final DEX Show (and Reality Bytes) episode of 2024, the whole team reflect on a year of transformation, introspection, and innovation. Oriana, Dina, Megan and Sean join Tim and Tom to discuss the major themes of the year, both inside DEX and the digital workplace more generally. From the ongoing rise of AI to strategic adaptations in business, the conversation spans key insights, including leadership through change, recalibrating human and technological roles, and the shift from hype to practical application. Lees meer
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
Reality Bytes #57: DEX and Cybersecurity: Proactively Building Trust
3 december 2024 · 31 min
This episode explores the world of security and compliance with Nexthink's Field Security Director John Connell. Along with Megan, Oriana and Tom, John breaks down how certifications like ISO 27001 build client trust and how partnerships with AWS support scalability and data protection. Lees meer
Tune in for an inside look at the "always-on treadmill" of DEX security, including proactive measures, real-time safeguards, and lessons from industry-wide events. A must-listen for DEX enthusiasts and security professionals alike!
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
The Future Workplace: Where DEX and Real Estate Collide (w/ Phil Kirschner)
26 november 2024 · 34 min
In this episode, Phil Kirschner, founder and principal consultant at PK Consulting, explores how workplace design and digital employee experience (DEX) are intersecting to help shape the future of work. Phil discusses the role of AI in enhancing collaboration, creating smarter spaces, and optimizing hybrid models. With insights on reducing real estate portfolios while boosting engagement and productivity, this conversation offers practical advice for navigating the evolving landscape of work. Lees meer
Don’t miss Phil's thoughts on "virtual first, but not placeless."
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
Reality Bytes #56: Mission Critical: How DEX Enhances Federal Government IT
18 november 2024 · 27 min
In this episode of Reality Bytes, the team welcomes Chris Sibold, Nexthink’s Senior Director of Public Sector, to explore the transformative role of Digital Employee Experience (DEX) in government IT. Drawing on his career as an Air Force logistics officer and channel leader, Chris highlights the unique challenges public sector organizations face, from legacy systems to siloed operations. Lees meer
Chris brilliantly illustrates how DEX drives mission-critical improvements, empowering IT teams and enhancing services for citizens. Tune in to discover how DEX isn’t just a luxury; it’s a necessity for modern government operations.
Listen to Podcast #72, DEXifying US government (w/ NuAxis), here
Watch DEX Show Live video episodes on YouTube here
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
Bumper episode II: DEX Show LIVE IN LONDON'S OLD EAST END
12 november 2024 · 46 min
Tim and Tom host another bumper episode, this time LIVE from the floor of Experience London, in the historical Tobacco Dock in the city’s East End, with five more extremely special guests: Lees meer
Tim McCormack (Team Lead, Edward Jones)
Casper van Amelsvoort (Product Owner Squad Bolt & Squad Business Intelligence, Rabobank)
Dhan Pandya (Head of End User Experience, Tokio Marine)
Qasim Ali (Senior Director - Global Service Delivery & Assurance, Haleon) & Saurabh Sharma (Associate Vice President, HCL)
It's a video episode too – that be able to watch on the Nexthink YouTube channel very soon (if not already)
Huge thanks to Sarah Pellegrini, Ella Drimer, Justin Saglio, Jack Higdon, and Kathryn Shea for making these wonderful Experience DEX Show dispatches possible!
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
Bumper episode: DEX Show LIVE IN BOSTON
29 oktober 2024 · 44 min
Tim and Tom host a bumper episode LIVE from the floor of Experience Boston, featuring no less than four extremely special guests: Lees meer
Matt Campbell (Product Owner – End User Productivity and Compute, Viasat Inc.)
Andrew Sanchez (Desktop Support Analyst II, Vituity)
Trent Garewal (Sr IT Professional, Kimley-Horn)
Steve Massman (Systems Architect, Veterans United)
It's a video episode too -- which you'll soon be able to watch on the Nexthink YouTube channel.
Huge thanks to Sarah Pellegrini, Ella Drimer, Justin Saglio, Jack Higdon, and Kathryn Shea for making this extremely fun episode possible.
Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays)
Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
Reality Bytes #55: The Death (and Rebirth) of the Service Desk
22 oktober 2024 · 26 min
The Reality Byes team break down the fantastic new report by Nexthink, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity.' Lees meer
Download the free new report right here
Register now for Nexthink Experience 24 in London (5-6 Nov) here (https://www.nexthink.com/experience).
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
Breaking Gen Z Myths: What the Digital Generation Really Wants at Work (w/ Brian Elliott)
7 oktober 2024 · 28 min
Tom and Tim welcome Brian Elliott, author of How the Future Works, to dive deep into the changing dynamics of the modern workplace as Generation Z starts to transform the workforce. They explore common misconceptions about Gen Z, how this digital-native generation is shaping workplace expectations, and the critical importance of hybrid work models that balance mentorship and socialization. Lees meer
Brian shares his insights on how Gen Z differs from previous generations in terms of work-life balance, stressors like social media and the pandemic, and their desire for meaningful, flexible, and in-person engagement.
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
-
Reality Bytes #54: EXPERIENCE 24 SPECIAL EPISODE (w/ Megan Brake)
1 oktober 2024 · 17 min
In this special episode of The DEX Show, regular Reality Bytes panelist Megan Brake joins Tim and Tom to preview the highly anticipated Experience events in Boston and London. As the driving force behind this year's content, Megan shares what attendees can expect, who they can meet, what they’ll learn, and— for want of a better word— experience. Lees meer
Discover why Experience is the must-attend event for anyone passionate about the future of Digital Employee Experience (DEX), with insights from companies like Visa, Siemens, and more.
Tune in for an inside look at the biggest DEX event of the year...
Book YOUR tickets below!
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.