The DEX Show: A Show for IT Change Makers
Alle afleveringen
245 afleveringen, van nieuw naar oud
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From Copilot to Smart Offices: AI, IoT & the Future of Work (w/ NTT DATA GROUP)
24 september 2024 · 27 min
Vishal Brown, Chief Evangelist and Digital Workplace Leader at NTT DATA Services, previews the integration of Microsoft Copilot and Nexthink, and how this kind of innovation will drive the future of digital employee experience. Vishal also discusses the proactive role of telemetry and how conversational AI is helping IT teams anticipate and resolve issues faster. Lees meer
Tune in for insights into IoT, smart offices, and the evolving digital workplace.
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #53: DEX-lag (Experience Down Under)
18 september 2024 · 22 min
Welcome back, changemakers! In this episode, the crew—Sean, Megan, Tim and Tom—reunites to discuss the whirlwind of developments in Digital Employee Experience (DEX) over the past few weeks. Tim shares highlights from his recent business trip to Australia, including the growing awareness of DEX in the region and reflections on attending Gartner’s IT Symposium. They also dive deep into the latest Gartner Magic Quadrant and Critical Capabilities reports, clarifying what sets them apart and why both are crucial for understanding the DEX landscape. Lees meer
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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"The more human we need to be": AI, Service Desks, and Frontline Innovation (w/ Doug Tedder)
10 september 2024 · 24 min
Tom welcomes Doug Tedder, a leading consultant and expert in IT service management. Together they explore the evolving role of IT, emphasizing the shift from technology as a support function to a central business enabler. Doug shares insights on the future of service desks, the growing importance of AI and automation, and how human-centric approaches are critical in an increasingly digitized world. Doug highlights the value of data-driven decision-making in IT, and how mining service desk data can enhance employee experience and foster proactive support. Lees meer
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #52: Celebrating Gartner's DEX Magic Quadrant (w/ Andrew Robertson)
4 september 2024 · 26 min
In this VERY special episode of Reality Bytes, the team celebrates the release of Gartner's first-ever DEX Tools Magic Quadrant, a milestone in the digital employee experience (DEX) space. Oriana, Sean, Dina and Tom welcome Andrew Robertson, Senior Director of Analyst Relations at Nexthink, to hear about the significance of this achievement and Nexthink's standout position as a leader. They discuss the importance of market recognition from major analysts like Gartner and Forrester, the future of DEX, and how Nexthink's innovative approach continues to set the industry standard. Lees meer
Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Wave™ report here
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Workplace AI 101: A User’s Guide w/ Charlene Li
27 augustus 2024 · 34 min
In this solo Tim episode, guest Charlene Li, author of Winning with Generative AI and founder of Quantum Networks, shares her thoughts on successful technolgoical transformation and what this means for the approaching age of AI. Charlene emphasizes the importance of embracing change as an opportunity for growth, and the role of leadership in digital transformation. Charlene also explores the concept of "realist optimism" and offers practical advice for leaders on navigating AI adoption while aligning with organizational goals. Tune in for a deep dive into the future of technology and leadership. Lees meer
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Unlocking the Power of Copilot+ PCs: AI, Hardware, and Digital Adoption
20 augustus 2024 · 24 min
In this Reality Bytes, Sean, Dina, Tim, and Tom dive into the transformative potential of Microsoft's new Copilot+ PCs, focusing on how these AI-powered systems are poised to reshape the digital workspace. The panel examine the implications of the Qualcomm Neural Processing Units (NPUs) integrated into these new PC models (capable of performing an astonishing 45 trillion operations per second) examining them from the perspective of both employees and the IT teams already weighing up when and how to distribute them at their organizations. Lees meer
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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The Future of IT Leadership: From Distributed Teams to AI (w/ Kelly Monahan & Christie Smith)
14 augustus 2024 · 45 min
Kelly Monahan and Christie Smith, authors of Essential: How Distributed Teams, Generative AI, and Global Shifts are Creating a New Human-Powered Leadership, join the show to discuss the evolution of leadership in today's tech-centric world. They explore how distributed teams, AI, and global challenges demand a shift from traditional leadership models to one that emphasizes human connection and empathy. Kelly and Christie share their insights on creating a new playbook for leaders, focusing on emotional maturity, contextual competence, and leveraging technology to enhance human interactions. Tune in for a deep dive into the future of leadership. Lees meer
Find out more about Kelly and Christie’s new book here: https://www.smith-monahan.com/
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Moneyball for IT: Mastering SaaS Apps (w/ Dave Wagner)
6 augustus 2024 · 24 min
Dave Wagner (Senior Product Marketing Manager, Nexthink) joins Sean, Oriana and Tom to discuss the evolution of IT management with the rise of SaaS solutions, emphasizing the need for comprehensive visibility into application performance. Dave explains Nexthink’s approach, highlighting best practices for deploying SaaS updates, the importance of proactive problem-solving, and the lessons from the recent CrowdStrike outage. Lees meer
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Preparing for Change: from DC to CrowdStrike (w/ Greg Satell)
30 juli 2024 · 39 min
In the wake of the recent CrowdStrike incident, Tim and Tom welcome Greg Satell, co-founder of ChangeOS, a transformation and change advisory, and author of "Cascades: How to Create a Movement that Drives Transformational Change." Greg shares his journey from running a media organization during Ukraine's Orange Revolution to becoming an expert in organizational change and innovation. He discusses the principles of change, the role of resistance, and the importance of understanding power structures. Greg also explains how IT leaders can leverage these principles to drive change and overcome the status quo in their organizations. Lees meer
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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EMERGENCY POD: Observability, Preventative IT & the CrowdStrike Incident
23 juli 2024 · 29 min
In this special EMERGENCY POD, Tim and Tom discuss the unprecedented CrowdStrike incident with Gaurang Ganatra, Nexthink's Product Marketing Director. Together, they delve deep into the details of the global IT outage caused by the faulty CrowdStrike Falcon update, and Gaurang shares real world use cases detailing how Nexthink helped customers mitigate the potential impact through preventative IT management and advanced observability capabilities. Lees meer
This is a must-listen, and an amazing testimony to the power of DEX.
Read Gaurang’s article here
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Navigating the Future of HR: AI, Adoption, and Empathy (w/ Jason Averbook)
17 juli 2024 · 30 min
Today, Tom was thrilled to welcome Jason Averbook, Senior Partner and Global Leader of Digital HR Strategy at Mercer, joining the show from Singapore. Jason is the author of "The Ultimate Guide to a Digital Workforce Experience: Leap for a Purpose," and together they explore how digital transformation impacts HR and employee experience. Lees meer
Jason shares his journey from implementing DOS mainframe payroll systems to leading digital HR strategies. They discuss the evolving dynamics between HR and IT, emphasizing his view on the need for HR to own digital strategy while IT enables it. Jason also highlights the importance of empathy and emotional intelligence in creating impactful digital experiences.
Don't miss Jason's insights on the future of AI and its transformative potential in HR, and his advice for HR and IT professionals on staying relevant in this rapidly changing landscape.
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #48: Introducing Adopt: When DAP meets DEX (w/ Katharine Dahl)
9 juli 2024 · 23 min
Popular fellow Nexthinker Katharine Dahl finally answers Reality Bytes’ call to join the show as a special guest! As Principal Product Marketing Manager at Nexthink, Katharine has been instrumental in driving the launch of Nexthink Adopt, the first digital adoption product built on a digital employee experience (DEX) platform. Here she breaks down the significance of the marrriage of DAP and DEX, the digital adoption challenges in the modern workplace, and much more besides… Lees meer
Find out more about Nexthink Adopt here.
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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From Coding to Creativity: The Changing Landscape of Tech Jobs (w/ Alexandra Levit)
1 juli 2024 · 29 min
Tim and Tom are joined by Alexandra Levit, CEO of Inspiration at Work. They discuss the evolving role of technology workers over the past decade and the new skills essential for career durability. Alexandra shares insights on the increasing automation in tech roles and the necessity of developing human skills such as intuition, empathy, and problem-solving. They also explore effective strategies for upskilling and reskilling IT teams, the importance of a customized digital employee experience, and how AI can be an ally in these processes. Tune in for a deep dive into the future of tech employment and organizational support. Lees meer
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #47: Eliza to Neural Networks: The AI Workplace Journey
25 juni 2024 · 29 min
Welcome back to Reality Bytes! Today, we dive into the history of AI in the workplace with the panel, featuring Dina, Oriana, Sean, and Megan. Inspired by Megan Brake's brilliant article on the Nexthink blog, we explore the origins and evolution of AI, from early sci-fi imaginings and Alan Turing's theoretical work to the Dartmouth Conference's pioneering research. The team discusses the first interactive chatbot, Eliza, and the progression from rules-based systems to today's neural networks and machine learning. Lees meer
Read "The History of AI in the Workplace" by Megan Brake here on the Nexthink blog.
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Progressive House Meets Proactive IT (w/ Marc Carone)
19 juni 2024 · 33 min
In this episode, Tom welcomes Marc Carone, a former Nexthink user and a builder and mentor of world-class client service delivery teams. They discuss Marc's dual passion for electronic music and IT service delivery. Marc shares his journey from DJing and electronic music production to leading large service organizations and implementing proactive IT solutions. Listen as Marc delves into the importance of empowering teams, building meaningful relationships, and the intricacies of progressive house. Lees meer
Check out Tim’s Proactive IT Guy YouTube channel here
You can find Marc’s brilliant articles on his LinkedIn page here
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #46: AI, Magic, and Nexthink (w/ Mohamed Kafsi)
10 juni 2024 · 32 min
In this Reality Bytes, Sean, Dina and Tom meet Mohamed Kafsi, Director of AI at Nexthink, to hear about his amazing professional journey from Tunisia to leading AI initiatives at Nexthink. Lees meer
Kafsi explains his long-standing passion for AI, describing it as a field where technology feels like magic. He emphasizes the importance of AI in creating personalized digital experiences for employees and envisions AI-driven tools enhancing IT support.
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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The Evolution of Employee Experience in the Age of AI (w/ Bill Schaninger)
4 juni 2024 · 51 min
Tim and Tom meet the fascinating Bill Schaninger, international speaker, author, and senior partner at Modern Executive Solutions. Bill explores the evolution of employee experience from the 1990s to the present, highlighting key trends and transformations. He discusses the impact of technological advancements, major economic events, the COVID-19 pandemic on workplace dynamics, as well as the impending impact of AI. This comprehensive and essential discussion underscores the significance of creating a supportive and engaging work environment in today’s digital age. Lees meer
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #45: The Investment Paradox (Spending to Save in IT)
28 mei 2024 · 26 min
In this Reality Bytes, the whole crew comes together to consider the complex tension between cost-cutting and strategic investment in IT operations, addressing how IT can balance reducing expenses while making smart investments that lead to long-term savings and efficiency. They explore the challenges of downsizing, the benefits of upskilling and reassigning employees, the potential pitfalls of relying on short-term software subscriptions, and much more! Lees meer
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
Get upskilled today with a free DEX Certification here (dex.nexthink.com/dex-management-certification/)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Navigating AI Models: Neural Networks and Digital Experience (w/ Pedro Bados)
21 mei 2024 · 31 min
Nexthink founder and CEO Pedro Bados returns to the show to delve into the evolution of AI, reflecting on its unexpected advancements, especially in neural networks and transformers. Pedro also discusses the integration of AI in enhancing digital employee experience through predictive models and anomaly detection, emphasizing the importance of AI in transforming data into actionable insights and the role of large language models (LLMs) in this transformation. He also addresses common misconceptions about AI, its limitations in complex reasoning, and offers advice to IT teams on navigating the AI landscape amidst the current hype and innovation. Lees meer
Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience).
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #44: The First Ever DEX Employee (w/ Gregoire Jaunin)
14 mei 2024 · 34 min
Another Nexthink Anniversary special epsiode: this time the Reality Bytes team welcomes Gregoire Jaunin (Technical Fellow, Architecture), Nexthink's first ever employee, and still a Nexthinker today! What better guest to tell the panel about the history of DEX? Lees meer
Find out more about Nexthink Experience 24 here.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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ANNIVERSARY SPECIAL: The First Investor in DEX (w/ Alain Nicod)
7 mei 2024 · 37 min
Hello Changemakers. This May, Nexthink is celebrating its 20th anniversary, and we've a fantastic series of special DEX Show epsiodes planned, looking back on the past, present and future of digital employee experience (DEX). We're kicking things off in style, welcoming investor and entrepreneur Alain Nicod to the show. Alain is co-founder of VI Partners AG, and was Nexthink's first ever investor. He shares his fantastic memories of the origins of DEX at the EPFL (Swiss Federal Institute of Technology Lausanne) with Tim and Tom. Lees meer
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #43: What Makes a Great Workplace?
1 mei 2024 · 27 min
In this Reality Bytes, the full panel delves into the topic of successful IT career longevity. They explore various aspects such as the evolving nature of technology, the importance of finding fulfillment in one's work, and the impact of organizational culture on employee retention. Lees meer
The conversation underscores the complexity of career decisions and the significance of finding purpose and fulfillment in one's professional journey.
Find out more about Nexthink Experience 24 here.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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EARTH DAY SPECIAL: Sustainability in the Digital Age (w/ Raphael Anthamatten and Nina Zellweger)
22 april 2024 · 27 min
In this special episode, Tom enjoys a thought-provoking conversation with Raphael Anthamatten, Senior IT Director, and Nina Zellweger, Corporate Social Responsibility Lead, both from Nexthink. They delve into Nexthink's journey towards sustainability, focusing on the integration of Nexthink's own green IT technolgoies into their IT operations. Lees meer
Happy Earth Day!
Explore Sustainable IT with Nexthink here (https://www.nexthink.com/solutions/sustainable-it)
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #42: Career special! From IT Ops to Software w/ Sergio Mylius
16 april 2024 · 24 min
In this Reality Bytes, Sergio Mylius, a solution consultant at Nexthink, joins Sean, Oriana and Tom to share his insights on the advantages IT professionals bring when transitioning to software vendors. Sergio emphasizes the value of real-life experiences and challenges faced in IT operations, highlighting the importance of understanding connection points within organizations. He also encourages listeners to embrace career changes and learning from mistakes and experiments, and shares some amazing insights on the power of DEX. Lees meer
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Rethinking Leadership in the Digital Workplace (w/ Patti Blackstaffe)
8 april 2024 · 38 min
Tim and Tom met up in person at Nexthink’s Boston HQ to weclome Patti Blackstaffe (CEO, GlobalSway) for her second appearance on the DEX Show. Delving into the impact of digital change on traditional leadership paradigms, Patti explores the convergence of forces reshaping businesses today, from technological advancements to shifting workforce dynamics. Highlighting the imperative for leaders to adapt in a digitally-driven landscape, she emphasizes the need for strategic leadership plans aligned with organizational objectives. Moreover, Patti sheds light on bridging the communication gap between technical practitioners and leadership, offering actionable insights for individuals to enhance their communication skills and deliver value within their organizations. Lees meer
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #41: From digital adoption to digital dexterity
2 april 2024 · 22 min
In this Reality Bytes, Megan, Tim, Oriana, Sean and Tom dive into the nuances of digital transformation and digital dexterity. The discussion unfolds around the criticality of purpose-driven digital adoption projects, emphasizing the intersection of technology with business objectives and the underlying human element in successful digital transitions. Tim shares insights from his experience, advocating for a foundational stability before embarking on significant digital changes, while Megan highlights the importance of engaging and enabling employees from the onset. The conversation transitions into strategies for enhancing user adoption and experience, including the potential of gamification and continuous feedback, shared by Sean and Oriana. Lees meer
Check out the brand new DEX Certifications here and Tim's article on digital adoption here.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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The future EUC rock star: AI, automation and digital adoption (feat. Andrew Hewitt)
26 maart 2024 · 34 min
Andrew Hewitt (Principal Analyst, Forrester) returns to the DEX Show for the third time! First off, Tim, Tom and Andrew discuss Nexthink’s recent acquisition of AppLearn, and the pivotal role of digital adoption software to the future of the DEX space. Andrew then explores the importance of seamless user experiences and the integration of generative AI in DEX solutions, emphasizing AI's potential to transform IT professionals into "rock stars" by streamlining tasks, reducing costs, and enhancing user satisfaction. Lees meer
Another vintage conversation with a favorite DEX Show guest.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #40: Technology, Change and DEX Success (w/ Tracy Downer)
19 maart 2024 · 25 min
In this episode, Tim, Tom and Dina enjoy a fantastic conversation with Tracy Downer, Customer Success Director at Nexthink. Together they explore Tracy's diverse career path, from finance to predictive modeling software, leading to her current role in tech. Tracy shares insights on working successfully with customers, embracing technology, and the evolving role of IT. The discussion also touches on challenges faced by women in tech, the impact of AI and automation, and the importance of culture in the industry. Tracy's favorite aspect of being a Nexthinker? The people. Lees meer
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Follow the Yellow Brick Road: Humanizing IT's Journey w/ Katrina Macdermid & Wesley Eugene (HIT Global)
12 maart 2024 · 41 min
Tim Flower warmly welcomes Katrina Macdermid, Co-founder & Director, and Wesley Eugene, SVP, both from HIT Global, as they embark on a transformative journey down IT's own Yellow Brick Road. Lees meer
Their focus lies on the endeavor to Humanize IT, aiming to bridge the gap between employees and technology through education in human-centered design. Together, Katrina and Wesley underscore the pivotal role of intentional employee experiences in fostering successful IT transformations. They also offer insights into the evolution of IT service management practices, drawing an intriguing parallel between their mission and the iconic journey undertaken by Dorothy and her companions in the Wizard of Oz.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #39: Shared Airspace (Exploring Industry Cloud Platforms)
5 maart 2024 · 21 min
The entire RB team gets together to delve into Industry Cloud Platforms. Tim kicks the discussion off by detailing the evolution of cloud computing from the abacus on up before the panel turns the benefits of Industry Cloud Platforms for vertical markets like healthcare and finance, adderesses the differentiation between various cloud services, and much more besides! A vintage Reality Bytes discussion. Lees meer
Check out Tim's new YouTube channel, 'The Proactive IT Guy': https://www.youtube.com/@TheProactiveITGuy
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Off-road: mapping your EUC career w/ Tom Rodgers & Logan Stelly (Edward Jones)
26 februari 2024 · 17 min
Tim and Tom are joined by Tom Rodgers & Logan Stelly from Edward Jones to explore the evolving landscape of the EUC career. They share their journey from humble beginnings to roles pivotal in enhancing digital and user experience within the financial services sector. The conversation highlights the importance of staying ahead in technology, embracing proactive IT strategies, and the transformative power of user experience design. Lees meer
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #38: The DEX Maturity... Dialectic
21 februari 2024 · 21 min
Jon Cairns (Senior Vice President for Technical Services, Nexthink) is welcomed by Dina, Sean and Tom as a first time guest, to discuss what is fast becoming a very timely and significant topic: DEX maturity and the cultural components for successful DEX application inside organizations. Lees meer
In addition, Jon elaborates on the evolution of customer success and emphasizes understanding and delivering on business outcomes as the essence of effective support. A great Reality Bytes debut from a Nexthink legend!
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Digital Adoption & DEX: Nexthink and AppLearn's Digital Experience Vision (w/ Andrew Avanessian)
14 februari 2024 · 27 min
In this DEX Show exclusive, Tim and Tom delve into Nexthink's recent acquisition of AppLearn with AppLearn CEO Andrew Avanessian. Lees meer
Avanessian explains the inside story of the exciting acquisition, its huge significance for the digital employe experience (DEX) space, and the shared vision of AppLearn and Nexthink together.
Read more about the acquisition here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #37: AR & DEX - from Apple Vision Pro to the Workplace
5 februari 2024 · 23 min
Following the immense buzz around the launch of Apple Vision Pro, Oriana, Dina and Sean join Tom to dive into the timely topic of augmented reality (AR) and its potential future impact in the workplace, DEX and beyond! Lees meer
Check out Experience Everywhere on-demand here: https://nexthink.com/experience/replays
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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The Experience Mission (w/ GSK & HCLTech)
30 januari 2024 · 35 min
GSK's Sarah Jones, Global Director of Senior Technology, and HCLTech's Komal Verma, Senior Manager of Digital Workplace Products and Strategy, join Tom to delve into the pivotal role of Digital Employee Experience (DEX) in supporting GSK's extensive workforce of 90,000 employees across 200 sites. Lees meer
They specifically explore how IT initiatives are facilitating GSK's relocation to central London, where they aim to establish one of the most advanced, healthy, and sustainable corporate workplaces in the world as their brand new headquarters.This episode offers a deep dive into the integration of technology with real-world workplace dynamics at GSK, highlighting the ongoing evolution of DEX within the corporate environment.
Check out Experience Everywhere on-demand (including Sarah's presentation) here: https://nexthink.com/experience/replays
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #36: DEX innovation in 2024 (w/ Sam Gantner)
23 januari 2024 · 26 min
It’s always a special occasion when the Reality Bites team gets to welcome Sam Gantner (Chief Product Officer, Nexthink), to the table – and what better way to open our famous show-within-a-show-within-a-show for 2024? Lees meer
Sam shares his industry and company highlights of 2023, reflecting on the fast evolving DEX landscape, delves into emerging trends, and gives some fascinating sneak peeks into Nexthink's plans and ambitions for the new year, including (of course) some very exciting insights into product and technology developments.
Find out more about the incredible Nexthink Flow here: https://nexthink.com/platform/flow
Check out Experience Everywhere on-demand (including Jason's amazing presentation) here: https://nexthink.com/experience/replays
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Navigating the IT Service Revolution (w/ Collinson Group)
16 januari 2024 · 26 min
Tim and Tom kick off recording for the new year with guest Matt Robinson, IT Service Operations Manager at Collinson Group. Lees meer
The trio delve into the evolution of IT service desks, discussing the shift towards proactive and low-contact solutions. Matt also shares insights from his recent travels in Asia and draws parallels between personal journeys and the proactive IT mindset.
The conversation goes on to explore the impact of emerging technologies, AI, and the challenges of maintaining technological literacy in the workplace. Get ready for a deep dive into the future of IT service operations and the importance of staying ahead in the digital landscape.
Check out our new show page here (or just search for us on LinkedIn)
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #35: The year of the DEX Matrix?
9 januari 2024 · 19 min
After a short Christmas break, Reality Bytes is back, as the team gathers to discuss predictions for the coming year. Lees meer
The epsiode covers AI investment, Gartner Magic Quadrants, sci-fi movie prophecies.... and more!
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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DEX, Flow... and 750,000 endpoints (w/ Accenture)
4 januari 2024 · 44 min
Happy 2024 everyone! In this exciting first DEX Show episode of the new year, Tim and Tom dive into the world of Nexthink’s much heralded, powerful new orchestration engine Flow, with special guest Jason Bentz, Design Experience Senior Manager at Accenture. Lees meer
Jason, overseeing the digital experience of 750,000 endpoints at Accenture, sheds light on how Flow is already helping to revolutionize their approach to defining a good user experience.
It's a must-listen and a great way to kick off another year of the DEX Show...
Find out more about the incredible Nexthink Flow here: https://nexthink.com/platform/flow
Check out Experience Everywhere on-demand (including Jason's amazing presentation) here: https://nexthink.com/experience/replays
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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BONUS EPISODE: The Invention of DEX (w/ Pedro Bados & Yassine Zaied)
19 december 2023 · 36 min
OK everyone here's one last fantasic BONUS episode to see out the year. This was a great conversation with Nexthink's Pedro Bados (founder and CEO) and Yassine Zaied (Chief Marketing and Strategy Officer) about the emergence of DEX - as theory, practise and even acroynrm - within Nexthink. Lees meer
We recorded this earlier in the year and had some sound issues. Some hard backend audio work however has rendered the conversation (we hope) both listenable and enjoyable, and it's such a clinching theme for 2023 (when DEX has grown so much in stature and reach) that we wanted to share it before everyone goes on a well-earned break, and the DEX Show prepares for a fantastic and exciting start to 2024.
Thanks so much for listening and Happy New Year from everyone here - we look forward to seeing you first thing in January.
For more from Pedro on the origin of Nexthink be sure to check out this amazing earlier epsiode "Three Magic Kings" - https://www.nexthink.com/blog/the-dex-show-podcast-9-the-three-magic-kings
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #34: Authentic "Rizz"
5 december 2023 · 26 min
It’s the Reality Bytes team end-of-2023 podcast party and everyone is invited! A full house – featuring Tim, Tom, Oriana, Dina, Megan and Sean – all show up to consider the year from a personal and technological perspective both. Lees meer
They discuss personal highlights, plus the dominant tech and industry themes of 2023, encompassing change, finance, purpose, authenticity, "rizz", AI (of course) and much much more..
It’s the last Reality Bytes of 2023 so huge thanks to everyone for listening and HAPPY NEW YEAR!
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Reality Bytes #33: Navigating DEX Hype (w/ Christian Ponce)
20 november 2023 · 31 min
In this episode, Christian Ponce (Nexthink's Senior Director for Technology Alliances and Field Marketing) joins Tim, Tom, Dina and Megan to explore the complicated relationship between vendors, customers, technology and need. Lees meer
Christian emphasizes the importance of understanding an audience, especially in the tech space, and shares insights on bridging the gap between marketing and IT. The discussion extends to the evolving role of IT marketers, the challenges of vendor marketing bombardment, and the changing dynamics in technology and innovation.
A great guest and an interesting conversation!
Check out Experience Everywhere on-demand here: https://nexthink.com/experience/replays
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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DEXifying US government (w/ NuAxis)
15 november 2023 · 32 min
In this episode, we delve into the exciting potential marriage of digital employee experience and US government, asking what DEX could do to improve the services provided to US citizens. To discuss this, Tim and Tom are joined by Richard J. Zanatta (VP Operations & Chief Technology Officer) and Amanda Chavez (VP of Customer Experience) from NuAxis Innovations. Lees meer
Their conversation covers topics such as Human-centered design, AI and the role of machine learning in shaping industries and the public sector both.
There are also the first of this year’s DEX Show predictions for 2024 (which may or may not include figures from 80s cinema sci-fi blockbusters) and much more besides! It was a great conversation and we hope you all enjoy it.
Watch Pedro Bados and Sam Gantner’s amazing keynote (and much more Experience Everywhere content) on-demand here: https://nexthink.com/experience/replays
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #32: Boston driving (and other "experiences")
7 november 2023 · 28 min
The whole Reality Bytes team are back together at last! On this week's reunion show they reflect on the highlights of the excellent Experience Everywhere world tour – including the customers, the analysts, the user groups, the crowd, the vibe, the state of the DEX industry and much more. Lees meer
The episode also kicks of with Tom’s thoughts on Boston roads... and Boston driving!
Check out Experience Everywhere on-demand here: https://nexthink.com/experience/replays
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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DEX SHOW LIVE FROM BOSTON (w/ Toyota Motor North America & Honeywell)
31 oktober 2023 · 27 min
Following the incredible DEX Show Live experience in London earlier this month, last week saw Tim and Tom host an equally special DEX Show Live at Experience Everywhere Boston. Once again they had the privilege of welcoming Darren Wright (Vice President, Information Technology, Honeywell) to the show, and this time Darren was joined by Zakir Mohammed (Manager, AI & Automation, Toyota Motor North America). Lees meer
Another incredible occasion at another fantastic Experience Everywhere event.
Huge thanks to anyone that was able to come out for either show!
You can catch the video for the DEX Show Live – not to mention all the incredible customer presentations – at the on-demand page here: https://nexthink.com/experience/replays
And you can still register Experience Everywhere Munich here: https://www.nexthink.com/experience
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #33- Inside Assist (w/ Mario Tarallo)
24 oktober 2023 · 24 min
This episode features Mario Tarallo, a seasoned Nexthinker with six and a half years of experience helping to develop core digital employee experience solutions. Lees meer
The conversation delves deep into Nexthink Assist, in particular. Released a few months ago and still making huge waves across the industry, Assist is driven by generative AI and large language models, making digital employee experience much more user-friendly.
Among other topics, Mario shares amazing insight into Assist's utility and development, as well as the implications for the future of IT.
Register for Experience Everywhere here: https://www.nexthink.com/experience
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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DEX SHOW LIVE FROM LONDON (w/ Robert Doornbos & Honeywell)
17 oktober 2023 · 26 min
Last week, Tim and Tom hosted a very special DEX Show episode LIVE at an incredible, standing-room-only Experience Everywhere event in London. They were joined for the occasion by two amazing guests - Darren Wright (Vice President, Information Technology, Honeywell) and former F1 driver and entreupreneur Robert Doornbos. Lees meer
It was an amazing conversation in front of a huge crowd – touching upon data, Formula 1, adaptation, technolgy, employee engagement and much more.
The DEX Show had a blast, will be live in Boston next week and hopes to see you there (ticket details below).
Register for Experience Everywhere here: https://www.nexthink.com/experience
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #32: The State of the DEX Industry Report
10 oktober 2023 · 27 min
A lot has changed in the digital workplace over the past few years. But where does all this change leave IT? Lees meer
In a very special episode of Reality Bytes, regular RB panelist Sean Malvey goes 1:1 with Tom to discuss Nexthink’s new State of the DEX Industry Report, based on a Vanson Bourne digital employee experience survey of 1,000 IT decision makers and 1,000 employees.
There's also exclusive news regarding upcoming new additions to Nexthink's amazing DEX Management Certification series.
Download the DEX Industry Report survey here: https://nexthink.com/resource/gated-state-of-the-dex-industry-report
Start taking the free DEX Management Certifications here: https://dex.nexthink.com/dex-management-certification/
Register for Experience Everywhere here: https://www.nexthink.com/experience
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Experience Everywhere Pregame Special w/ Paul Gentile
3 oktober 2023 · 27 min
Tim and Tom dig deep into Nexthink's upcoming Experience Everywhere 2023 Tour, taking place as of next week across four amazing cities: London, Paris, Boston, and Munich. Lees meer
To hear more about some of the highlights (which include special DEX Show Live events in Boston and London) they are joined by Paul Gentile, VP for Product Marketing and Sales Enablement at Nexthink, a key organizer and evangelist for this year’s incredible-looking series.
Don’t delay – if you can get to London, Paris, Boston or Munich over the next few weeks, make sure you try and book a (free) ticket NOW. You can access all the information regarding events, lineups and ticket details here: https://www.nexthink.com/experience
Can't wait to see you all there!
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Reality Bytes #31: The Encyclopedia of DEX (w/ Guillaume Charles)
25 september 2023 · 28 min
In this episode of Reality Bytes, Guillaume Charles (Product Management Director for Diagnostics at Nexthink) joins Sean, Tim, Tom and Oriana to discuss the power of DEX. Lees meer
The discussion delves deep into the “See, Diagnose, Fix” philosophy driving Nexthink today, emphasizing the importance of collecting and visualizing data, diagnosing issues at scale, and automating fixes. Guillaume shares several real-world examples of how Nexthink’s approach has helped organizations identify and resolve complex IT issues efficiently.
Guillaume also discusses the potential implications of Nexthink’s approach for IT teams, such as redefining the roles of L1, L2, and L3 support.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.