The DEX Show: A Show for IT Change Makers
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245 afleveringen, van nieuw naar oud
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“Buzzwords”: DEX… and entomology w/ Mitch Trychta (Vizient)
19 september 2023 · 29 min
Special guest Mitch Trytchta (Senior Project Manager for Digital Employee Experience at Vizient) joins Tim and Tom to delve into the world of entomology – yes, the study of insects! - and its unlikely parallels with... Digital Employee Experience. Lees meer
A unique – and very engaging – episode – enjoy!
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #30: Synthetic Data and the Digital Workplace
12 september 2023 · 22 min
In this episode of Reality Bytes, the team considers the potential implications of synthetic data on the world of DEX and IT. Together, Tim, Tom, Megan, and Dina start with the concept of synthetic data (artificially generated data as opposed to real-world data), and its growing relevance in various sectors, driven by AI, before delving into its potential benefits of synthetic data in the digital workplace, such as its use in application development and testing. Lees meer
However, the panel also addresses the challenges and pitfalls of the technology, and the crucial importance of maintaining a balance between synthetic and organic sources of insight.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Tales from the IT Trenches (w/ Adam Moore)
5 september 2023 · 36 min
Tim and Tom's guest this week is Adam Moore, a global service delivery leader. The conversation revolves around the importance of "People First IT Service Delivery". Adam shares his extensive career experience, which includes working in various IT roles within the financial services industry, such as service desks and help desks, even handling 3AM calls (emergency and otherwise). Lees meer
Adam emphasizes the need to understand users' pain points, going the extra mile to provide the right solutions, and being proactive in IT service delivery. He also highlights the transformational impact of Nexthink from his own first-hand experience, and its ability to transform the narrative of IT support from reactive to proactive.
You can read Adam’s article here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #29: Nexthinking with passion (w/ Gorica Tapandjieva)
29 augustus 2023 · 28 min
Tim, Tom, Sean and Dina dive deep into the world of innovation with the brilliant Gorica Tapandjieva (Senior Product Manager, Nexthink). Gorica shares insights into her journey, from her background in computer science to her role in shaping user experiences and product development. Lees meer
Gorica discusses the challenges and joys of her role, emphasizing the importance of user-friendly interfaces and consistent design across IT software. She also shares some great advice for those aspiring to a successful tech career.
Most of all, she brilliantly conveys the passion that drives her work and that of so many other Nexthinkers.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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EUC Evolution w/ Darren Edwards (Tokio Marine)
22 augustus 2023 · 42 min
Special guest Darren Edwards (End User Support Manager, Tokio Marine) joins Tim and Tom to delve into the challenges and triumphs of modern IT environments, from the intricate complexities Darren faced in the UK’s Ministry of Defense to the fast-paced transformations within the insurance industry at Tokio Marine. Lees meer
Discover how the latest technology is revolutionizing employee experience and facilitating digital transformation. Explore real-world scenarios, the power of sentiment capture, and the evolving landscape of IT support in both public and private sectors.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #28: The Great Employee Experience Debate
15 augustus 2023 · 28 min
In this Reality Bytes special, Sean, Oriana, Megan and Tom delve into the evolving landscape of employee experience and its intersection with technology and workplace transformations. The conversation revolves around the newfound power of employees around the time of the Great Resignation, and the growing influence of employee experience and digital experience spaces. Lees meer
The discussion covers the balance between meaningful experiences and superficial "DEX washing," highlighting the importance of valuing employees. The panel explores diverse perspectives on employee motivation, working remotely, and the evolving nature of workplaces, ultimately aiming for a future where businesses prioritize employee respect and well-being while leveraging technology for productivity.
You can listen to Jacob Morgan’s DEX Show episode, 'Pinocchio’s Island: Has Employee Power Gone Too Far?', here.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
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Culture Matters: doing DEX properly (w/ Roy Atkinson)
8 augustus 2023 · 33 min
Roy Atkinson (writer, analyst, speaker, and CEO at Clifton Butterfield) joins the show, to look at the analogies between the adoption of Enterprise Service Management, and modern-day Experience Management. Lees meer
Drawing from Roy’s seminal article, "Enterprise Service Management: The Top Five Things You're Not Doing," Tim, Tom and Roy explore the original list and bring it bang up-to-date, looking at it through the lens modern-day Experience Management, and examining everything from cultural change to tooling and internal comms.
Together the hosts and Roy explore how Experience Management translates into broader digital transformation strategies.
You can reach Roy at cliftonbutterfield.com, follow him on Twitter (@RoyAtkinson) and read the original article, "Enterprise Service Management: The Top Five Things You're Not Doing” here.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #27: Engineering Infinity (w/ Julien Machon)
1 augustus 2023 · 23 min
In this episode of Reality Bytes, the guest is Julien Machon, an engineering manager at Nexthink. Julien joins Dina and Tom to delve into the modern tech vendor landscape and examine the different aspects that contribute to a successful product. Lees meer
Julien discusses his role at Nexthink, which is focussed on web applications, UI consistency, and live dashboards. They consider the main challenges faced by IT engineers, with Julien emphasizing the importance of customer feedback and the satisfaction to be had creating solutions that make people's lives easier.
The episode also highlights the vibrant culture at Nexthink, where passionate individuals collaborate to build an outstanding product. It offers a great insight into what goes into engneering an amazing solution.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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From Remote Work to AI: The Evolution of HR and IT w/ Greg Sanker
25 juli 2023 · 42 min
In a superbly entertaining episode of The DEX Show, Tim and Tom are joined by special guest Greg Sanker (Principle Advisory Director, Info-Tech Research Group) to delve into the ever-evolving landscape of HR and IT. Lees meer
Reflecting on past topics like remote work and cross-team collaboration, they explore the rise of AI and its impact on these industries. They conclude with a look at the changing nature of the role of CIO, as new skills and priorities come to the fore of IT.
They also discuss Madonna vs. Van Halen, have a bit of fun with industry hype, and much more....
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #26: Unmasking ‘Fake DEX’
18 juli 2023 · 23 min
Welcome back to another exciting episode of the DEX Show's Reality Bytes series! In this episode, we dive deep into the past, present, and future of digital employee experience (DEX). Lees meer
Joining Tim and Tom on this week’s panel are Sean, Dina and Megan. Together they explore the phenomenon of ‘fake DEX’ and ‘experience washing’, where the language of DEX is adopted by vendors without the provision of proper technological solutions. Tim shares his unique perspective on the transformative power of DEX, while Sean sheds light on the technical aspects and potential pitfalls.
Dina emphasizes the importance of real-time data and sentiment analysis in building a holistic picture of employee experience. Megan reveals how DEX users react to newfound visibility and insights. The team also discusses the tipping point of DEX adoption, which gained significant momentum during the COVID-19 era.
Remember to check out our previous episodes and stay tuned for more captivating discussions on the DEX Show.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com), where you can also take all the official DEX Certification modules free of charge.
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Experience Rebels: fighting for the DEX tipping point (w/ Josh Sultan)
11 juli 2023 · 31 min
Fantastic writer and DEX specialist Josh Sultan joins the DEX Show with Tim and Tom for the first time. Lees meer
They discuss the “DEX tipping point” – whether it’s come already, and (if not) what needs to happen for it to do so - and what obstacles might currently be in the way.
They discuss:
Obstacles to DEX adoption, particularly traditional attitudes in leadership positions.
Skills and education for DEX success, emphasizing the importance of empathy, storytelling, and more.
The role of AI in DEX, with the potential for data democratization, natural language processing, and hyper-personalization.
Remote work trends and the importance of maintaining a strong focus on employee experience
They also look at Josh's recent article on DEX and AI which you can read on the DEX Hub (dex.nexthink.com/). You can contact Josh and find out more at www.sultanjosh.co.uk.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com), where you can also take all the official DEX Certification modules free of charge.
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #25 - DEX and Learning
4 juli 2023 · 22 min
Learning and training is a fascinating area in the B2B software space. On the one hand, the chance to learn new technology is always a career opportunity – but how do (or should) vendors work to ensure it never becomes an imposition? Lees meer
In this episode of Reality Bytes, Tom, Dina, and Sean delve into this question, with guest Aga Skraburska, the Product Education Manager at Nexthink.
The conversation delves into Aga's perspective on the tension between innovation and usability and the role of training and certification in bridging the gap. They also explore Aga's relationship with both new and existing Nexthink users, highlighting the importance of feedback and understanding their learning needs. Aga sheds light on the structured process she follows for learning development, focusing on new products and existing product updates, and shares great details about her own fascainting professional journey.
Register for Experience Everywhere here and take the DEX Certification series here (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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The future of ITIL & DEX (w/ Matt Beran)
27 juni 2023 · 33 min
Matt Beran (Sr. Product Marketing Specialist at InvGate and host of the Ticket Volume podcast) joins the show to discuss various aspects of the confluence of digital employee experience (DEX) and service management. Lees meer
The crew explores key elements of delivering a good digital employee experience, such as meeting employees where they are and balancing freedom and autonomy with supportability and cost-effectiveness. They also touch upon the link between employee experience and customer experience, highlighting how happy employees can positively impact the quality of products and services.
They also discuss:
Why IT professionals need to observe employees' work processes to understand their needs better.
Why AI has the potential to enhance service management and drive innovation.
The future of ITIL and DEX, focusing on employee experience, AI, and collaboration between IT professionals and employees.
Watch Ticket Volume on YouTube: https://www.youtube.com/@ticketvolumepodcast
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #24 – Cracking the Code of IT Budgeting
20 juni 2023 · 26 min
In this episode of Reality Bytes, hosts Tom and Tim, alongside panelists Megan, Oriana, Dina, and Sean, delve into the world of IT budgeting. Lees meer
The discussion explores the key components of IT budgets and offers tips and tricks for optimizing current budgets and saving money in the future.
Topics include the breakdown of budget allocations for hardware, software, staff and the challenges of balancing budgets, such as personnel costs and the potential impact of economic changes on user experience.
Download the free, new Nexthink eBook, 'How Much Does IT Waste on Unused Software Licenses'
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Humanizing IT: A Paradigm Shift for Better User Experiences w/ Katrina Macdermid
13 juni 2023 · 25 min
In this episode of the DEX Show podcast, Tom and Tim welcome special guest Katrina Macdermid, author of the hugely successful new book "Humanising IT." Lees meer
Katrina's experience as a consultant and trainer in the IT industry, combined with the impact of the COVID-19 pandemic, drove her to address the lack of empathy and focus on user experience in IT service management.
This realization led her to write the book and advocate for change. "Humanizing IT" introduces the concept of human-centered design and emphasizes the integration of IT service management and user experience.
Join Tom, Tim, and Katrina as they delve into the power of human-centered design in IT service management and the potential for transforming the industry through a user-centric approach.
You get hold of Katrina’s book on Amazon. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #23 – Introducing Nexthink Assist w/ Paul Gentile
6 juni 2023 · 30 min
Last month saw the release of Nexthink Assist, an AI-powered virtual assistant for Digital Employee Experience (DEX). Lees meer
On today’s Reality Bytes, special guest Paul Gentile (Nexthink VP of Product Marketing) joins Tim, Tom, Sean and Dina to discuss the amazing new product, as well as the broader potential impact of AI on IT and DEX.
The team discuss:
The power of leveraging large language models and the potential outcomes that can come from putting them in the hands of IT teams
How such capabilities are grounded in the original principles of Digital Employee Experience – and how they will influence the space going forward
The full capabilities of Assist and the capacity for IT teams to meet new standards of excellent
Read more about Assist here.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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IT, AI & the skills-based enterprise w/ Ravin Jesuthasan
30 mei 2023 · 28 min
Ravin Jesuthasan (futurist, author, speaker, and the Senior Partner and Global Leader for Transformation Services at Mercer) returns to the show for the second time for a fascinating discussion dissecting the latest workplace trends and technologies Lees meer
Ravin, Tim and Tom discuss:
AI and the democratization of knowledge, skill and productivity
The future of corporate “culture” in the age of decentralized, democratized work
The post-consumer society vs a new era of markets and opportunities
The confluence of sustainability and the fourth industirial revolution
Learn more at ravinjesuthasan.com.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Register for Experience Everywhere here: https://www.nexthink.com/experience
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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The past, present, and future of the XLA w/ Neil Keating
23 mei 2023 · 30 min
The concept of the XLA has already changed IT forever. Today, though, as IT and the workplace both continue to change, it’s time for the XLA to change and evolve too, both in terms of what it measures and how. Lees meer
Given this exciting backdrop, there is nobody better for Tim and Tom to talk to about where the XLA is going next, than Experience Collab and Bright Horse CEO Neil Keating.
Together Neil, Tim and Tom analyze the cultural and technological factors that are contributing to the XLA's ongoing evolution. These include -
Hybrid work and its impact on XLA measurement
AI and other new technologies and how they provide more sophisticated means of measuring sentiment
‘Experience washing’ – and how customers should approach the sometimes-confusing experience space
The birth of Experience Collab, the wider states of the Experience economy, and much more besides!
It’s a great episode and we hope you enjoy it.
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Reality Bytes #22 – Data Hungry Humans: the future of Green IT
16 mei 2023 · 23 min
The FULL Reality Bytes team joins today’s episode to wish Sam bon voyage on his last ever show appearance, along with a great discussion of the current and future state of Green IT. Lees meer
The team analyzes the recent reemergence of Green IT to the very forefront of the IT zeitgeist, asking why now, and what the current perspectives and ambitions are around Green IT of corporate leadership, employees and of course IT itself.
The team discuss:
How employees are educating themselves, and can be better educated, regarding the environmental impact of data consumption
How a greener IT policy is frequently a more economical one – including tips around greener approaches to the hardware refresh cycle
The rise of green coding – and the broader effort to limit the environmental impact of tech
Nexthink’s latest innovations with Green IT
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Opening a ‘Tech Café’ at your workplace w/ Jim Graziano
9 mei 2023 · 28 min
In this episode, Digital Experience Specialist Jim Graziano joins Tim and Tom to discuss his successful implementation of a real-world corporate “Tech Café”– a resource Jim started at Ball Corporation, and recently covered for the DEX Hub. Lees meer
The Tech Café was inspired by Apple’s Genius Bar. Both have a concierge-style walk-up service where customers/users can interact face-to-face with friendly trained experts and receive personalized support. Jim’s “Enterprise Genius Bar” quickly became a central service at his workplace, and a great opportunity for users and IT to reconnect in person – personally and professionally – in the post-pandemic hybrid environment.
It is also, as Tim and Tom discover here, a great new tool for the provision and monitoring of a fantastic digital employee experience.
Click here to read Jim’s DEX Hub article on the Genius Bar. You can find Jim on LinkedIn here and can check out his fiction here.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #21 – Building the DEX Community w/ Jon Leighton
2 mei 2023 · 19 min
Nexthink is a community of changemakers. This not only applies to our engineers, it includes our customers as well – all of them, without fail. Lees meer
It’s what makes today’s Reality Bytes special guest, Jon Leighton (Head of Digital Communtiy and User Groups), such an interesting one.
Jon’s role is focussed on pulling together the Nexthink customer community to share knowledge, build connections and get insrpired. Indeed, the DEX community is one of the closest and most stimulating in IT today.
Togeter, Tim, Tom, Dina and Megan grill Jon about:
· The signficiance of community in a new category such as DEX
· How customer communtiy is created and sustained at Nexthink
· How people can involved, whether you’re a customer or just an interested partyFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). Check out the DEX Certifications here.
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Becoming a DEX leader w/ Emily Schlick (Vizient)
25 april 2023 · 24 min
Few have more experience implementing DEX than Emily Schlick. On this special episode, Emily shares the story of an amazing career introducing DEX across multiple big names in the healthcare and pharmaceutical industry, including Express Scripts, Cigna and now now Vizient. Lees meer
Tim and Tom cover the following topics (among others) with Emily:
How the DEX landscape has changed and evolved in the last decade
What are the main learnings she’s taken from multiple successful implementations of DEX across that period
The personal and professional qualities that can make someone an effective and passionate DEX leader
If you want to get up to speed on DEX yourself (and get your entire team on the same page also) – then (as Emily recommends) be sure to check out the DEX Hub’s free DEX Certifications today.
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #20 – Anatomy of a Bad Video Call
18 april 2023 · 23 min
We’ve all been there: staring at a laptop screen during a video call where everything’s going wrong – audio that goes in and out, choppy video quality, sudden disconnections, you name it. Lees meer
If you think this is an unavoidable consequence of navigating the modern workplace, today’s episode of Reality Bytes is here to prove otherwise.
This week, Nexthink technical experts Oriana and Dina school Tom, Sean, and Sam on the ins and outs of video conferencing technology, why problems occur, and how they can be prevented. They discuss:
Personal horror stories of bad call experiences.
The technical factors that influence video call quality.
How IT can proactively improve collaboration tool experience.
If you want to learn more about improving poor call quality, be sure to read the following blog post: How to Improve MS Teams’ Poor Quality across the Enterprise with Nexthink
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Employee Experience and Plato’s Cave w/ Dr. Brennan Jacoby
11 april 2023 · 36 min
The DEX Show welcomes back Dr. Brennan Jacoby, Philosopher & Founder of Philosophy at Work, to discuss recent developments in technology and the digital workplace from his distinct and unique point of view. Lees meer
They discussed…
- What philosophy has to say about AI, ChatGPT and the future of work
- The changing 'social contract' between employers and employees
- Humanity, the meaning of work and meaning itselfFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #19 – Data Storytellers w/ Ashwini Ingale
4 april 2023 · 27 min
How can data tell a story? That’s the question we answer on this week’s Reality Bytes, as Tom, Sean, and Oriana are joined by Ashwini Ingale, Nexthink’s Principal Product Designer, UX. Lees meer
Ashwini brings to the show her deep knowledge in the world of UX and data visualization, exploring the ways in which data can be presented and customized to tell illuminating stories about user experience. We discuss:
How a DEX dashboard is built.
The power of live dashboards to give users more control over their own DEX stories.
The influence of B2C technology on B2B application UX.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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When AI meets automation w/ Charles Araujo
28 maart 2023 · 28 min
For this his second appearance on the DEX Show, author and analyst Charles Araujo offers a thorough, insightful and objective survey of the whole experience landscape. Lees meer
Araujo is able to sift the significant from the overhyped like few others. In this discussion with Tim and Tom he examines:
The full picture of the digital workplace in the post-pandemic era
Process mining and the need for a cross-functional approach to plug end-to-end process gaps
The ChatGPT hype cycle and the AI risk factor
The marriage of AI and automation and what this could mean for employees and leaders
It’s a great conversation – don’t miss it!
For more on ChatGPT and IT, listen to this discussion with Geoff Wright, or this episode of Reality Bytes. Check out Charles’ website here. For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #18 – Hardware and users (turning it off and on again)
21 maart 2023 · 26 min
Inspired by some outstanding content on the DEX Hub covering the evolution of IT support, this week Sam, Oriana, Megan and Tom get stuck into the question of “perception vs reality” as it pertains to technology failure around hardware. Lees meer
The team consider the phenomenon from both sides of the divide – users and IT – and consider what companies and users could all be doing differently. They discuss:
How the mutual dependence between hardware and software can be best optimized for value, productivity and longevity
How organizations can effectively promote positive behavioral change around technology usage
User behavior itself: from ‘turning it off and on again’, to a growing awareness of (and responsibility for) environmental and social impact
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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The Human Factor w/ Satyam Kantamneni
14 maart 2023 · 32 min
Have you ever wondered why some digital apps – and digital workplaces – offer smooth, enjoyable user experiences, while others can’t seem to figure it out? Lees meer
This week’s episode of the DEX Show will shed some light on that confounding question, as Tim and Tom are joined by Satyam Kantamneni, Managing Partner at UXReactor and an expert on everything user experience.
They discuss:
Applying the concept of human-centered design to employee experience
Why digital employee experience begins long before someone becomes an employee
The four questions that lead to improved UI designs
Click here to register now for your completely free DEX Management Certification.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #17 – Amplifying Amplify, w/ Andy Philp
7 maart 2023 · 29 min
On this week’s Reality Bytes, Tim Flower, Tom McGrath, Sam Holzman and Dina Elshawaf are joined by Andy Philp, product marketing director at Nexthink. Lees meer
Andy sheds light on one of most innovative new DEX products we’re likely to see released across the industry in 2023: Amplify - Nexthink's new easy-to-install, platform-agnostic browser plugin
Find out more about Amplify here - listen to Andy’s previous DEX Show appearance here.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #16 – DEX Certifications special (LIVE IN BOSTON)
21 februari 2023 · 24 min
Last week, Reality Byters Tim, Tom, Megan, Sam and Oriana met in Boston, at Nexthink's HQ, to record and film the first-ever in-person epsiode of Reality Bytes, and celebrate the launch of Nexthink's brand new series of DEX Management Certifications. Lees meer
The team discuss the design and purpose of hte new free digital course series, the value of upskilling (in IT along with other career paths), and much more besides.
Watch the full video of this special live episode on the DEX Hub here. You can register for the certifications courses yourself here.
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Pinocchio's Island: has employee power gone too far? w/ Jacob Morgan
13 februari 2023 · 37 min
Jacob Morgan is one of the most significant voices in the entire Employee Experience space, and he arrived for his first appearance on the DEX Show in a “salty, positive, optimistic” (his words) mood. Lees meer
In this one of the most provocative DEX Show episodes ever, Jacob asks whether employee power hasn’t gone *too far* - and what and why needs to happen to redress the balance.
Make sure you don’t miss this brilliant discussion.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #15 – Sam Gantner Joins!
7 februari 2023 · 24 min
On this week’s Reality Bytes, Tom McGrath, Megan Brake and Dina Elshawaf are joined by a very special guest, Nexthink’s Chief Product Officer Sam Gantner. It’s a great conversation, covering the challenge of maintaining a culture of innovation, the origins of Infinity, automation in the workplace and the wealth of new products coming to Nexthink customers across 2023. Lees meer
You really don’t want to miss this one.
For more amazing DEX content, including podcasts, articles and exclusive research, head overto the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on
Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in
your favorite podcast player. -
Portrait of a DEX specialist w/ Steve Walsh (Ayla Consulting)
31 januari 2023 · 28 min
How did DEX technology become essential? In today’s episode, Tom is joined by Steve Walsh (Senior Consultant, Ayla Consulting) for an illuminating conversation that looks into both the past and future of DEX-driven IT. They discuss: Lees meer
First experiences with DEX technology
How DEX has become an essential security and compliance facilitator.
Predictions for the future of green IT and the IT/HR partnership.
Find out more about Honeywell's DEX success here. Check out Steve's website here.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) .
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #14 – Poetry in the Machine
24 januari 2023 · 24 min
Between chatbots capable of writing entire articles and apps that can churn out unique, beautiful
visual art in seconds, several innovations over the past year have turned up the volume on a
classic question – when does AI go too far?
We break down that question and more on this week’s Reality Bytes, as writers Sam Holzman
and Megan Brake are joined by technologists Dina Elshawaf and Oriana Ott to explore the
emergence of generative AI, discussing: Lees meerHow today’s creatives are actually using tools like DALL-E and ChatGPT.
The impact of generative AI tools on IT scripts and workflows.
What the future of machine-assisted work might look like.
For more amazing DEX content, including podcasts, articles and exclusive research, head over
to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on
Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop and can’t see the links? Just search for Digital Employee Experience in
your favorite podcast player. -
2023 in Fintech: From Crypto to DevOps w/ Robert Cooke (3Forge)
17 januari 2023 · 34 min
In today’s episode, Tom and Tim meet Robert Cooke (CTO and Founder, 3Forge), for an absorbing chat about the changing technological face of the finance sector. Lees meer
The guys cover a lot of interesting ground, from complexity, regulations and IT in financial services companies, to new technologies and thei potential impact on this highly regulated industry, to the future of crypto after 2022’s dramatic market crash.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #13 - Trends and Predictions
10 januari 2023 · 29 min
Reality Bytes is back with a special trends and predictions episode from the team – who consider the future of workplace VR, industry-specific cloud services, IT automation and more in a hilarious and lively start to the new year. Lees meer
Journalist Sam Holzman delivers the predictions, while technologists Oriana Ott and Dina Elshawaf, alongside hosts Tom McGrath and Tim Flower, decide what to make of them…
Watch Darren Wright on IT automation at Honeywell here.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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The Impact of Technology on Healthcare w/ Jonathan Butz (Nexthink)
4 januari 2023 · 26 min
If your average primary care physician did everything they were expected to do over the course of a day, their day would be 25 and a half hours long. Lees meer
Because of the impossible workload, anything that can be done to streamline proper operation must be a top priority — helping clinicians get back to what’s important: Patient care.
In today’s episode, we chat with Jonathan Butz, Healthcare Director at Nexthink, about how technology is helping enable more streamlined processes within healthcare.We discuss:
The challenges of technology in healthcare
Focusing on the needs of the healthcare employee
How intelligent solutions can help improve the efficacy of healthcare
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Reality Bytes #12 – The End-of-Year Special!
13 december 2022 · 28 min
For the final time in 2022, welcome back to Reality Bytes!
Over the last eleven episodes, Nexthink’s top technologists and journalists have brought forward and debated the hottest topics and most urgent trends in the world of DEX. Now it’s time to look back on the entire year and answer: What’s the story of 2022 as a whole?
From DEX going mainstream to cost reduction becoming priority #1, this year has seen so many trends emerge and transform the workplace as we know it. Listen as writers Megan Brake and Sam Holzman join technologists Oriana Ott and Dina Elshawaf to give their takes on the definitive story of 2022.
And don’t worry – the Reality Bytes crew will be back in 2023 with the stories and analysis you need to start the new year strong. Happy holidays and we’ll see you next year!
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player. Lees meer -
A Deeper Dive into Circular Economics
6 december 2022 · 24 min
In a world where everything has a lifecycle, what can we do to create greener practices across waste? Circular economics steps beyond measuring carbon emissions and may be the answer to improved sustainability.
In today’s episode, we chat with Marvin Nussek, Finance & Indicator Strategist at Circle Economy. Marvin explains the core of circular economics, addresses common misconceptions, and what circular economics looks like across tech.
We discuss:
Common misconceptions around circular economy
The function of product passports
Re-evaluating values when developing technology Lees meerFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player. -
Reality Bytes #11 – The New-Age Genius Bar
28 november 2022 · 23 min
The Genius Bar revolutionized Apple’s physical stores and customer interactions – but can IT departments replicate their success in the modern workplace? Find out in this week’s episode of “Reality Bytes”, where journalists and technologists discuss and debate the topics that matter most in the world of DEX.
In this episode, writers Sam Holzman and Sean Malvey are joined by technologist Dina Elshawaf to discuss:
· One company’s innovative version of Genius Bar-style IT service in the workplace.
· How real and virtual walk-up bars can coexist with rigid IT protocols and service procedures.
· Cutting costs without sacrificing DEX through better visibility into software licensing.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player. Lees meer -
How the Digital Workspace Became the Essential Workplace (Digital Workplace Group)
22 november 2022 · 33 min
In today’s episode, we chat with Nancy Goebel, Deputy CEO at the Digital Workplace Group, about digital workspaces — a necessity in today’s world that demands more effort towards employee satisfaction and engagement.
But not everyone is comfortable with this shift from a traditional workspace. It’s why leaders must act as stewards of change if we’re to successfully transition into this new space.
We discuss:
DWG’s origin and the secret to building community
The digital experience from an employee standpoint
The uncertainty around the hybrid workspace. Lees meerFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player. -
Reality Bytes #10 - Are You Experienced?
15 november 2022 · 22 min
In this episode, writers Sam Holzman and Megan Brake are joined by technologists Oriana Ott and Dina Elshawaf to consider some of the most notable customer presentations from the Experience Everywhere 2022 world tour.
Megan picks a fascinating story from the Experience New York, where Gary Sherman from Liberty Mutual shared with his panel how the insurer was able to correlate individual performance at their call-center with DEX – and improve both together
Sam’s selects the ‘Early Milestones on the Path to Proactive IT’ panel (also from Experience New York), featuring Kelley Watson of Southern Company and Mark Milano of Eversource discussing early use cases and quick wins Lees meerHere’s where you can find these presentations and more: the Experience Everywhere event on-demand site
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player. -
Experience at 35,000 Feet w/ Derek Whisenhunt (Southwest Airlines)
8 november 2022 · 24 min
This week we bring you another special “live from the road” episode of the DEX Show – as we sat down with Southwest Airlines’ Derek Whisenhunt ahead of his amazing talk at Experience Everywhere in New York City!
If you’ve ever wondered what separates a best-in-class airline from the rest of the pack, this episode’s for you. Derek reveals how Southwest has built its reputation for stellar customer experience, as well as:
How old-fashioned business models can evolve rapidly in the era of digitization.
Why digital employee experience and customer experience are two sides of the same coin.
Strategies to improve DEX for employees on the ground and in the air. Lees meerWant to hear more from Derek? Watch his full presentation on-demand – and be sure to check out the other incredible panels and speeches from Experience Everywhere: New York.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player. -
Reality Bytes #9 – The New York Hot Dog
1 november 2022 · 23 min
What can technology used to design the modern baseball stadium teach us about the modern workplace? You’ll find out in this week’s very special episode of “Reality Bytes”, where journalists and technologists join forces to discuss and debate the topics that matter most in the world of DEX.
In this episode, writers Sam Holzman and Sean Malvey are joined by technologists Oriana Ott and Dina Elshawaf for one of Reality Bytes’ most unique conversations yet, as they discuss:
Digital dexterity and how to close the skills gaps among digital employees.
How data is being used to optimize experiences on the most granular level – in ballparks and workplaces alike. Lees meerAnd most importantly: as we look back on the Manhattan stop of this year’s tremendous Experience Everywhere event, you’ll get answers to the most important question of all – where do Nexthink’s top writers and technologists stand in the debate around New York City hot dogs?
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player. -
IT + HR: The Partnership Driving the Future of Work w/ Sally Winston (Qualtrics)
25 oktober 2022 · 21 min
This week we bring you a very special episode of the DEX Show – as we spoke with Sally Winston, Head of EX Solutions Strategy EMEA at Qualtrics, live in London! Ahead of her riveting presentation at Experience Everywhere, Sally sat down with co-hosts Tim & Tom to offer even more insights from one of the companies on the forefront of the employee experience revolution. We discuss:
· CIOs and CHROs joining forces to tackle technology challenges
· Why companies are prioritizing employee experience over customer experience
· Combining experience data with operational data for smarter decision-making
Want to hear more from Sally? Watch her full presentation along with all the other incredible sessions from Experience Everywhere: London.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player. Lees meer -
Reality Bytes #8: Survey Secrets & the Death of the 9-to-5
18 oktober 2022 · 25 min
Welcome back to another edition of Reality Bytes, where Nexthink’s top journalists and technologists join forces to discuss and debate the leading stories in the world of DEX!
This week, writers Sam Holzman and Megan Brake sit down with technologist Oriana Ott, leaving no stone unturned as they break down two of the trends that are defining today’s workplace as we know it.
Join the team as they answer:
Is work-life integration replacing work-life balance?
Can IT really manage a workplace where employees set their own hours?
What makes an employee sentiment survey successful? Lees meerFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player. -
CIOs through the Great Resignation w/ Martha Heller
13 oktober 2022 · 28 min
In today’s episode, we chat with Martha Heller, CEO of Heller Search Associates and a returning guest, to the show to tap into her expertise as an executive and an IT leadership guru as we continue to try to answer the question “what happens next?” post-pandemic and Great Resignation. Join us as Martha gives her best advice for how leaders can not only navigate and survive, but thrive through this season of uncertainty.
We discuss:
The impact of The Great Resignation on CIOs as leaders and resources
What’s next as CIOs plan for the future within their organization
How the pandemic has altered the digital employee experience, for better and for worst Lees meerCheck out Martha’s previous episode with us here!
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player. -
Reality Bytes #7 – Do believe the (DEX) hype?
4 oktober 2022 · 14 min
Welcome back to a special “Reality Bytes”, where a solo Tom is joined by Megan, Sean, Oriana and Dina to consider the timely topic of digital employee experience (DEX) and hype. The discussion follows the appearance of both Forrester’s EUEM Wave report from earlier this year, and Gartner’s Market Guide for DEX Tools last month.
Listen to the team cover the following questions:
To what extent DEX is a transformative set of capabilities, rather than just flavor of the month
How to select between DEX tools in a concrete, confident fashion
What the essence of DEX is, and whether it needs to be differently framed and promoted Lees meerSee Tim and Tom host Experience Everywhere in London or New York, or catch the show in Paris or Frankfurt, across October (https://www.nexthink.com/experience-2022/)
Read Forrester’s EUEM report here (https://www.nexthink.com/resource/nexthink-named-as-leader-in-forresters-wave-report/)
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player. -
Transforming the Workplace Through Employee Experience
27 september 2022 · 20 min
In today’s episode, we chat with Patti Blackstaffe, CEO and Transformation Specialist at GlobalSway, as she explains how the employee experience is continuing to change the face of the workplace and why investing in the employee experience is should be a priority for every organization.
We discuss:
Transitioning into a post-pandemic workplace with the economic insecurity we are all experiencing
The secret to ensuring ongoing transformation is successful through growth and change
Cultivating adaptability within an organization Lees meerFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player. -
Reality Bytes #6 – From the Classroom to the C-Suite
20 september 2022 · 21 min
Welcome back to “Reality Bytes”! In this special edition of the DEX Show, we bring together Nexthink’s brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX.
In this episode, writers Sam Holzman and Sean Malvey are joined by technologists Oriana Ott and Dina Elshawaf – and they got to the bottom of two of the most urgent (and even controversial!) issues facing modern technology professionals:
Are aspiring tech pros learning the right skills to excel in IT roles that have completely transformed over recent years?
How can IT teams reduce costs when they’re under the microscope of their executives? Lees meerFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.