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464: How to Balance Care and Accountability When Leading Remotely, with Jonathan Raymond

13 april 2020 · 38 min
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Jonathan Raymond: Good Authority
Jonathan Raymond is the founder of Refound, where he and his team work with organizations to create a company culture based in personal growth. He’s the author of the book Good Authority: How to Become the Leader Your Team Is Waiting For*. Lees meer

Jonathan’s team recently released The Good Accountability course* to help leaders have great feedback conversations with their teams. If you are working to get better at accountability, it’s the most useful framework I know of to balance care for people and accountability for results.

In this conversation, Jonathan and I discuss the Accountability Dial, how it’s most useful when leading virtually, and the importance of taking the first step.
Key Points
You don’t get to look good and grow at the same time.

Assume positive intent, regardless of where you are on the accountability dial.

The Accountability Dial:

The Mention: In real-time (if possible), pull them aside to offer an observation about an undesired behavior.
The Invitation: Provide 2-3 examples of how that behavior is a pattern or theme they can work on.
The Conversation: Use your weekly one-on-ones to dive into how the pattern is holding them back.
The Boundary: Collaborate together to decide next steps and set a timeline for making a change.
The Limit: Before giving up, have one more heart-to-heart to give them a final chance for meaningful change.

Resources Mentioned

The Good Accountability course*
Good Authority: How to Become the Leader Your Team Is Waiting For* by Jonathan Raymond
Refound (Jonathan’s firm)

Book Notes
Download my highlights from Good Authority in PDF format (free membership required).
Related Episodes

Five Steps to Hold People Accountable, with Jonathan Raymond (episode 306)
Effective Delegation of Authority, with Hassan Osman (episode 413)
How to Start Managing Up, with Tom Henschel (episode 433)
The Way to Be More Self-Aware, with Tasha Eurich (episode 442)

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463: Leadership Through Massive Change, with Elizabeth Lilla

11 april 2020 · 38 min
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Elizabeth Lilla: Metro Stars Gymnastics
Elizabeth Lilla is the owner of Metro Stars Gymnastics. With her husband Erik, she has owned and operated gymnastics facilities for 13 years. She was named the Nebraska Occupational Therapy Association's Practitioner of the Year for developing the Special Stars Program at her facilities. Lees meer

Liz has previously served as the USA Gymnastics Nebraska State Chair, and loves sharing the sport of gymnastics with boys and girls of all ages. She is also a member of the Coaching for Leaders Academy.

In this conversation, Liz shares the struggle of owning a small business that had to close its physical doors due to COVID-19. She tells the story of her business, the struggle in leading change in recent weeks, and their early success in pivoting to Metro Stars Online.
Key Points

Metro Stars Gymnastics has a long success story of serving kids and families for 13 years, until COVID-19 shut their doors.
Liz and Erik made the difficult decision to retain their full-time staff and pay salaries, despite having almost no revenue incoming.
Working to innovate quickly, Liz and their leadership team tested a new, online instruction format to help kids and families stay engaged during this difficult time.
Metro Stars Online has already connected with hundreds of customers and, more importantly, allowed kids to stay connected to the important work of physical, emotional, and mental well-being.

Resources Mentioned

Metro Stars Online

Related Episodes

How to Be a Non-Conformist, with Adam Grant (episode 238)
How to Start Seeing Around Corners, with Rita McGrath (episode 430)
How to be Diplomatic, with Susan Rice (episode 456)
The Power of Why Over How, with Gina Bianchini (episode 460)

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462: How to Interview Better, with Bonni Stachowiak

6 april 2020 · 35 min
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Bonni Stachowiak: Teaching in Higher Ed
Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She is the author of The Productive Online and Offline Professor: A Practical Guide*.
Listener Questions Lees meer

Toni asked about the best way to deal with people who don’t want to grow.
Russ wanted our opinion on the best way to interview potential new hires.
Sami wondering about the best way to utilize personality assessments.
Laura asked our opinion on taking a step back in compensation for a job position she really wants.

Resources Mentioned

StrengthsFinder training for individuals and teams* (use code CFL10 for a 10% tuition discount)
How the Best Bosses Interrupt Bias on Their Teams by Joan Williams and Sky Mihaylo

Related Episodes

How to Get the Ideal Team Player, with Patrick Lencioni (episode 301)
How to Challenge Directly and Care Personally, with Kim Scott (episode 302)
Get Smart About Assessments, with Ken Nowack (episode 371)
How to Motivate Leaders, with John Maxwell (episode 452)

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461: The Power of Showing Up, with Tina Payne Bryson

30 maart 2020 · 39 min
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Tina Payne Bryson: The Power of Showing Up
Tina Payne Bryson is a psychotherapist and the Founder/Executive Director of The Center for Connection, a multidisciplinary clinical practice, and of The Play Strong Institute, a center devoted to the study, research, and practice of play therapy through a neurodevelopment lens. Lees meer

Tina is the author with Dan Siegel of two New York Times bestsellers, The Whole-Brain Child* and No Drama Discipline*, each of which has been translated into over forty languages. She’s recently released with Dan their newest book, The Power of Showing Up: How Parental Presence Shapes Who Our Kids Become and How Their Brains Get Wired*.

In this conversation, Tina and I explore what it means to show up for kids and why it’s more than just being physically present. We discuss the distinction between being seen vs. being shamed. Plus, practical actions that parents, family members, and other caregivers can take to empower children.
Key Points
Our research and experience suggest that raising happy, healthy, flourishing kids requires parents to do just one key thing. It’s not about reading all the parenting best sellers or signing your kids up for all the right activities. You don’t even have to know exactly what you’re doing. Just show up.

Intensive parenting is problematic not only because of the pressure it puts on parents, but because some research suggests that all this exhausting parental striving may not be the best way to raise children.
Showing up is more than just being physically present.
Many people don’t have the advantage of relationships. They grew up in families where almost all of the attention was focused on external and surface-level experiences.
Let your curiosity lead you to take a deeper dive and make space and time to look and learn.
A child’s brain is changing and changeable.

Resources Mentioned

The Power of Showing Up: How Parental Presence Shapes Who Our Kids Become and How Their Brains Get Wired* by Daniel Siegel and Tina…
460: The Power of Why Over How, with Gina Bianchini

23 maart 2020 · 35 min
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Gina Bianchini: Mighty Networks
Gina Bianchini is the Founder & CEO of Mighty Networks*. She is an expert on network effects. Mighty Networks is a pivot from the enterprise-only platform Mightybell, which powered communities for Intuit, American Express, and the Bill and Melinda Gates Foundation. Lees meer

Mighty Networks has unlocked the opportunity to elevate the rapidly growing world of creators with a purpose. Gina and Mighty Networks have been featured in Fast Company, Wired, Vanity Fair, Bloomberg, and The New York Times.

In this conversation, Gina and I discussed the importance of a big, specific mission for an organization. In addition, the necessity to stay dedicated to that mission, especially during difficult times. Plus, she remindes us of the value in bringing all stakeholders along with that mission.
Key Points
We are a master class in having a mission and deciding it is important no matter what is happening elsewhere.
Mission and Purpose

Mission and purpose need to be big — and be specific.
Make a clear distinction between “why” and “how.”
Engage all stakeholders with the mission, including customers, contractors, and vendors.

Resources Mentioned

Mighty Networks*

Related Episodes

Start With Why, with Simon Sinek (episode 223)
How to Create a Vivid Vision, with Cameron Herold (episode 345)
How to Clarify What’s Important, with Ron Williams (episode 410)
Seven Tools to Create Margin and a New Podcast (episode 411)

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459: Discover Who You Are, with Hortense le Gentil

16 maart 2020 · 34 min
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Hortense le Gentil: Aligned
Hortense is an Executive Leadership Coach and the President and Founder of JAY Consulting. She works with C-suite executives from Fortune 500 companies, supporting them in their development and leadership by working with them on the alignment between their personal values and their professional activities. Lees meer

Hortense is part of the Marshall Goldsmith’s prestigious 100 Coaches Project. She has been selected to receive a Thinkers 50 coaching award for excellence in her field. She is the author of several articles about leadership and coaching in such publications as Leader to Leader.

She is the author of the book Aligned: Connecting Your True Self with the Leader You’re Meant to Be*.
Key Points
We are often blind to these invisible lines running throughout our lives.

Reflecting on the role models others have admired in their lives can provide insight on what they value.
Fictional characters, colors, animals, tress, and even countries can also provide insight into values.
Wisdom from Peter Drucker: “Tell me what you value, and I might believe you. But show me the twists and turns of your life and I’ll show you what you really value.”

Resources Mentioned

Aligned: Connecting Your True Self with the Leader You’re Meant to Be* by Hortense le Gentil

Book Notes
Download my highlights from Aligned in PDF format (free membership required).
Related Episodes

Enhance Your Self-Awareness, with Daniel Goleman (episode 353)
Three Steps to Great Career Conversations, with Russ Laraway (episode 370)
What to Do With Your Feelings, with Lori Gottlieb (episode 438)
The Way to Be More Self-Aware, with Tasha Eurich (episode 442)

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458: The Way to Be More Coach-Like, with Michael Bungay Stanier

9 maart 2020 · 39 min
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Michael Bungay Stanier: The Advice Trap
Michael Bungay Stanier is at the forefront of shaping how organizations around the world make being coach-like an essential leadership competency. His book The Coaching Habit* is the best-selling coaching book of this century, with over 700,000 copies sold and 1,000+ five-star reviews on Amazon. Lees meer

He’s the author of the new book The Advice Trap: Be Humble, Stay Curious, and Change the Way You Lead Forever*.

In this conversation, Michael and I discuss why advice is overrated and often displays poor leadership. Michael shows us how to avoid coaching ghosts and dealing with people who can’t stop talking. Plus, we explore how to keep people engaged in the conversation, become more coach-like, and qualify advice when the time is right to give it.
Key Points
Advice is overrated. Not advice itself. There’s a time and a place for good advice. The problem is the default habit of giving advice. -Michael Bungay Stanier
The Advice Trap: The more I give them advice, the more they want my advice.

Three reasons your advice doesn’t get results:

You’re solving the wrong challenge.
You’re proposing a mediocre solution.
You’re displaying poor leadership.

Avoid coaching the ghost (the person note present) and yarning (excessive conversation that isn’t leading anywhere productive).

To keep people engaged in the conversation, use the TERA principles:

Tribe: Be on their side.
Expectation: Show them the future.
Rank: Raise them up.
Autonomy: Give them the choice.

When you do give advice, consider diminishing it with:

“Here’s my best guess…”
“I may be wrong…”
“This is just one idea/option/thought…”

Resources Mentioned

The Advice Trap: Be Humble, Stay Curious, and Change the Way You Lead Forever* by Michael Bungay Stanier
The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever* by Michael Bungay Stanier
MBS.works

Book Notes
Download my highlights from The Advice Trap in PDF format (free membership required).
Related Episodes…
457: When Leadership Isn’t Right, with Bonni Stachowiak

2 maart 2020 · 39 min
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Bonni Stachowiak: Teaching in Higher Ed
Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She is the author of The Productive Online and Offline Professor: A Practical Guide*.
Listener Questions Lees meer

Chris asked for ideas on changing behavior after hearing that his questions/challenges were being perceived as aggressive.
Steve wanted to know if there are times when you shouldn’t lead.
Colin asked for advice on supporting a colleague who is looking into leadership certificate programs.
Jill wondered how I select guests for the show.

Related Episodes

How to Get Way Better at Accepting Feedback, with Sheila Heen (episode 143)
How to Succeed with Leadership and Management, with John Kotter (episode 249)
The Choice for Compassion, with Edith Eger (episode 336)
Leadership vs. Management (The Look & Sound of Leadership)

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456: How to be Diplomatic, with Susan Rice

24 februari 2020 · 39 min
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Susan Rice: Tough Love
Susan Rice served as the United States ambassador to the United Nations during President Barack Obama’s first term in office. She was later appointed by President Obama as National Security Advisor, a position she held until the end of his presidency. Lees meer

Today she is the Distinguished Visiting Research Fellow at the School of International Service at American University, a Non-Resident Senior Fellow at the Belfer Center for Science and International Affairs at Harvard’s Kennedy School of Government, and a contributing opinion writer for The New York Times.

She is the author the New York Times bestseller Tough Love: My Story of Things Worth Fighting For*. In this conversation, Susan and I discuss how her upbringing shaped her skills at mediation, the course corrections she navigated in her career to get better, and how she ensured all perspectives were heard inside President Obama’s National Security Council meetings.
Key Points

Susan’s early experience mediating the arguments between her parents helped her develop resilience that would be useful later.
It’s helpful to separate the behavior from the person. Address inappropriate behavior, and keep it in context with the larger relationship.
“You can get a long way leading a team, even if many members of the team don’t actually agree with the direction you’re steering towards, if they feel that their advice, perspective, recommendations have truly been heard and appreciated.”
When facilitating a critical meeting, ensure the principal attendees receive reading points and preparation well in advance.
Humor, an iron fist, or a velvet glove are all useful tools at the right times. Experience helps you determine what’s best in the moment.
Wisdom from Susan’s dad: “You can’t let other people define you, for you.”

Resources Mentioned

Tough Love: My Story of Things Worth Fighting For* by Susan Rice

Book Notes
Download my highlights from Tough Love in PDF format (free membership required).
Related Ep…
455: How to Create Great Relationships, with Colleen Bordeaux

17 februari 2020 · 38 min
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Colleen Bordeaux: Am I Doing This Right?
Colleen Bordeaux is a best-selling author, speaker and human capital consultant based in Chicago. She has been published everywhere from the Chicago Sun Times to the Huffington Post and has been endorsed by New York Times columnist and past guest Barry Schwartz and Sunday Times bestselling author Louise Parker. Lees meer

Her popular blog has reached more than 200,000 readers and she leads a women’s mastermind group in Chicago. She is the author of the new book: Am I Doing This Right?: A Philosophical Guide to Life in the Age of Overwhelm*.

In this conversation, Colleen and I discuss the power of relationships — and some of the key principles for cultivating the very best relationships to support you, both professionally and personally.
Key Points
You are the same today that you are going to be in five years except for two things: the people with whom you associate, and the books you read. -Charles Jones
To be nobody but yourself in a world which does its best, day and night, to make you everyone else, is to fight the hardest battle any human being can fight and never stop fighting. -e.e. cummings
Six steps to improving the relationships you cultivate:

Assess your own crab-status.
Take stock of who you’re spending time with.
Consider who you’re not spending time with, but want to be spending time with.
Evaluate these relationships based on what you need in your life.
Eliminate or manage the relationships that aren’t working to create more space for the ones you need.
Create a relationship mantra (Colleen’s is below):

My relationships are the best gift I’ve been given, and they are my biggest responsibility. The primary purpose of each of my relationships is to help each other become better versions of ourselves by sharing our authentic experiences, perspectives, and gifts. I will be open to new connections, because that is a source of growth in life—and I will seek and cultivate friendships that bring me to life, and distance mysel…
454: How to Ask Better Questions, with David Marquet

10 februari 2020 · 36 min
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David Marquet: Leadership is Language
David Marquet is the former commander of the U.S.S. Santa Fe, a nuclear-powered attack submarine. Under David’s command, the ship had an impressive turnaround, achieving the highest retention and operational standings in the Navy. Lees meer

David is the author of the bestseller Turn the Ship Around: A True Story of Turning Followers Into Leaders* and has just released his new book, Leadership is Language: The Hidden Power of What You Say and What You Don’t*.

In this conversation, David and I explore the seven sins of questioning. David shares the story of the ill-fated El Faro and how we can discover better information in leadership by making the shift from self-affirming to self-educating.
Key Points
A leading question comes from a place of thinking the person is wrong, or that you have the answer. I hear this a lot from people who think they have the right answer but don’t want to use say so, so they use the Socratic method as a “teaching moment.” It’s annoying and arrogant.
Self-affirming questions are often binary questions with a special motivation: to coerce agreement and make us feel good about the decision we have already made.
Seven Ways to Ask Better Questions:

Instead of question stacking, try one and done.
Instead of a teaching moment, try a learning moment.
Instead of a dirty question, try a clear question.
Instead of a binary question, start the question with “what” or “how.”
Instead of a “why” question, try “tell me more.”
Instead of a self-affirming question, try self-educating questions.
Instead of jumping to the future, start with the present, past, then future.

Resources Mentioned

Leadership is Language: The Hidden Power of What You Say and What You Don’t* by David Marquet
Turn the Ship Around: A True Story of Turning Followers Into Leaders* by David Marquet
David Marquet’s website

Related Episodes

Find Courage to Speak When It Matters Most, with Allan McDonald (episode 229)
These Coaching Questions Get Results,…
453: Family Productivity, with Bonni Stachowiak

2 februari 2020 · 39 min
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Bonni Stachowiak: Teaching in Higher Ed
Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She is the author of The Productive Online and Offline Professor: A Practical Guide*.
Key Points Lees meer

Create margin by under-scheduling family and kid commitments. Our default setting is to have a limited about scheduled on weekends.
We collaborate on schedules by using shared iCloud calendars as a family. Acuity Scheduling* supports both of us professionally in automating scheduling to ensure conflicts are rare.
We both use systems to capture ideas and activities before we decide to move on them. The Drafts app helps both of us do this quickly. Bonni keeps a “someday/maybe” list and Dave keeps an “incubation” list.
We get the kids involved with household responsibilities, so everybody learns to contribute and share daily work.
Take time to put on your leadership hat to make decisions about what’s important. Then, you can manage from there.

Resources Mentioned

The Productive Online and Offline Professor: A Practical Guide* by Bonni Stachowiak
Full Focus Planner* from Michael Hyatt
Range: Why Generalists Triumph in a Specialized World* by David Epstein
Who Killed the Weekend? by Katrina Onstad
Kourosh Dini: Mind, Music, & Productivity
Streaks app

Related Episodes

Getting Things Done, with David Allen (episode 184)
How to Become the Person You Want to Be, with James Clear (episode 376)
Finding Joy Through Intentional Choices, with Bonni Stachowiak (episode 417)

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452: How to Motivate Leaders, with John Maxwell

27 januari 2020 · 34 min
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John Maxwell: The Leader’s Greatest Return
John Maxwell is a #1 New York Times bestselling author, coach, and speaker who has sold more than thirty-one million books in fifty languages. He has been identified as the #1 leader in business by the American Management Association and the most influential leadership expert in the world by Business Insider and Inc. magazine. Lees meer

He is the founder of The John Maxwell Company, The John Maxwell Team, EQUIP, and the John Maxwell Leadership Foundation, organizations that have trained millions of leaders from every country of the world. He is the author of the new book The Leader’s Greatest Return: Attracting, Developing, and Multiplying Leaders*.

In this conversation, John and I discuss his work to develop leaders and the distinctions between motivating followers and motivating leaders. We also explore the seven key motivations of leaders that John has uncovered.
Key Points

Successful people have discovered what they are good at. Successful leaders discover what other people are good at.
“I didn’t have any sudden big hits early in my career. I wasn’t a home run hitter. My secret was to get up to bat every day and just try to get on base consistently.” -John Maxwell
“You can have everything in life you want if you’ll just help enough other people get what they want.” -Zig Ziglar

The Seven Motivations of Leaders:

Purpose: leaders want to do what they were created to do.
Autonomy: leaders want the freedom to control their lives.
Relationships: leaders want to do things with others.
Progress: leaders want to experience personal and professional growth.
Mastery: leaders want to excel at their work.
Recognition: leaders want others to appreciate their accomplishments.
Money: leaders want to be financially secure.

Resources Mentioned

The Leader’s Greatest Return: Attracting, Developing, and Multiplying Leaders* by John Maxwell

Book Notes
Download my highlights from The Leader’s Greatest Return in PDF format (free membership requ…
451: How to Learn Much Faster, with Scott Young

20 januari 2020 · 38 min
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Scott Young: Ultralearning
Scott’s work is intended to consistently answer this question: what’s the best way to learn? This has led him to take on two year-long experiments in learning: The MIT Challenge, where he attempted to learn MIT’s 4-year computer science curriculum without taking classes, and The Year Without English, where he worked with a friend to learn four languages in one year. Lees meer

Scott is the author of the new book, Ultralearning: Master Hard Skills, Outsmart the Competition, and Accelerate Your Career*. In this conversation, Scott and I discuss what ultralearners do differently, the importance of transfer in learning, and four key tactics to enhance directness.
Key Points

Transfer is critical for learning, but most formal education programs don’t address it.
“Many ultralearners who have specialized in a smaller subset of fields are masters at transfer; no doubt this is largely due to their depth of knowledge, which makes transfer easier to accomplish.”
The key to ultra learning is to enhance directness.

Four tactics for enhancing directness:

Project-based learning (producing something)
Immersive learning (such as language immersion)
Flight simulator method (like how pilots learn to fly)
Overkill approach (intentional making it harder than a real use scenario)

Book Notes
Download my highlights from Ultralearning in PDF format (free membership required).
Related Episodes

Six Tactics for Extraordinary Performance, with Morten Hansen (episode 337)
How to Become the Person You Want to Be, with James Clear (episode 376)
Permission to Be Yourself, with Bar Schwartz (episode 414)
How to Know What You Don’t Know, with Art Markman (episode 437)

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450: The Way to Influence Executives, with Nancy Duarte

13 januari 2020 · 40 min
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Nancy Duarte: DataStory
Nancy Duarte is a communication expert who has been featured in Fortune, Time Magazine, Forbes, Fast Company, Wall Street Journal, New York Times, and many others. Her firm, Duarte, Inc., is the global leader behind some of the most influential visual messages in business and culture. Lees meer

Nancy has written many best-selling books, including Slide:ology*, Resonate*, and Illuminate*. She is the author of the new book DataStory: Explain Data and Inspire Action Through Story*.

In this conversation, Nancy and I discuss the realities of executive life, how executives are measured, and why you should expect to be grilled when briefing them. With intentional preparation, you’ll be prepared to more successfully influence executives both inside the organization — and with your customers.
Key Points

“The higher their level of authority, the more structured and brief your approach should be.” -Nancy Duarte
Time is an essential asset for executives. Appreciating how much they work to maximize efficiency can help you align better with their world.
Craft a recommendation that’s brief and easily skimmable. Leave time for questions and expect to be grilled.
Executives are measured on money (revenue/profit and costs), market (market share and time to market), and exposure (retention and risk).
Know how executives plan to consume information. Tailor your message and medium to align with these preferences.

Resources Mentioned

DataStory: Explain Data and Inspire Action Through Story* by Nancy Duarte
Duarte DataStory

Book Notes
Download my highlights from DataStory in PDF format (free membership required).
Related Episodes

Success on Presentation Day, with David Sparks (episode 159)
Ignite Change Through Storytelling, with Nancy Duarte and Patti Sanchez (episode 268)
Executive Presence with Your Elevator Speech, with Tom Henschel (episode 316)
Get Your Emails Read (Dave’s Journal)

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Activate your free membership for full access to the entire libra…
449: How to Recall What You Read, with Bonni Stachowiak

6 januari 2020 · 37 min
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Bonni Stachowiak: Teaching in Higher Ed
Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She joins me monthly to respond to listener questions.
Listener Questions Lees meer

Susan asked for advice on some of the challenges she is facing with an aging workforce.
Nellie wondered if she should report a difficult situation before she moves onto another opportunity.
Thiaga asked how Dave manages to read lot of books and how he remembers the key message from these books.
Robert asked about the best way to position his experience as a faculty member when applying for a role as an administrator.

Resources Mentioned

Digital Reading by Bonni Stachowiak
The First 90 Days* by Michael Watkins
Big Rocks by Steven Covey

Related Episodes

How To Create A Personal Knowledge Management System, with Bonni Stachowiak (episode 129)
How to Lead a 100-Year Life, with Lynda Gratton (episode 266)
Five Steps to Hold People Accountable, with Jonathan Raymond (episode 306)
How to Make Your Work More Visible, with John Stepper (episode 397)
Help People Learn Through Powerful Teaching, with Pooja Agarwal (episode 421)

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448: The Value of Being Uncomfortable, with Neil Pasricha

30 december 2019 · 35 min
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Neil Pasricha: You Are Awesome
Neil Pasricha helps people live happy lives. He is the New York Times-bestselling author of The Happiness Equation and The Book of Awesome series, which has been published in ten countries, spent over five years on bestseller lists, and sold over a million copies. Lees meer

He’s a Harvard MBA, one of the most popular TED speakers of all time, and after ten years heading Leadership Development at Walmart he now serves as Director of The Institute for Global Happiness. He is the author of the new book, You Are Awesome: How to Navigate Change, Wrestle with Failure, and Live an Intentional Life.

In this conversation, Neil and I explore the importance of being uncomfortable to drive professional development. We discuss both of our journeys through mediocrity and how those times helped us to serve many more people today.
Key Points

“I know see that my anger stemmed from my deep disappointment in myself.”
“I didn’t see it then and I wouldn’t see it for at least ten years that the P&G failure helped me to get more comfortable with being uncomfortable."
“What we often think of evolution as ‘destroying and replacing’ the past is actually transcending and including.”

Resources Mentioned

You Are Awesome: How to Navigate Change, Wrestle with Failure, and Live an Intentional Life* by Neil Pasricha
Neil’s blog

Book Notes
Download my highlights from You Are Awesome in PDF format (free membership required).
Related Episodes

Essentials of Adult Development, with Mindy Danna (episode 273)
How to Be a Happier Person, with Neil Pasricha (episode 334)
Six Tactics for Extraordinary Performance, with Morten Hansen (episode 337)
Neil Armstrong’s Other Landings (Dave’s Journal)

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447: Hire the Formerly Incarcerated, with Shelley Winner

23 december 2019 · 39 min
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Shelley Winner: Restorative Justice
Shelley Winner is a Restorative Justice Activist whose goal is to change the world, reduce crime, and advocate for justice involved people all while helping companies improve productivity and revenues. Lees meer

She is also a technology specialist, is very active in the restorative justice movement in San Francisco and wants to educate the public about the benefits of hiring the formerly incarcerated. Through her work with Winner’s Circle, she is closing the gap between soon to be released inmates and technology companies by developing and delivering training to inmates and helping technology companies create internships for justice involved individuals.

In this conversation, Shelley shares her story of moving from incarceration to successful employment in the technology industry. We highlight how some organizations are leading in this work and what the research shows about companies that are helping to unlock the formerly incarcerated workforce.
Key Points

“There isn't anyone you couldn't learn to love once you've heard their story.” -Fred Rogers
95% of people incarcerated will be released back to communities. The formerly incarcerated are five times more likely to be unemployed than the general population.
“Within organizations that have hired those with a criminal record, 82% of managers rate the value workers with a criminal record bring to the organization as similar to or greater than that of those without a record.” -Society for Human Resource Management
Be an advocate. Research what other organizations are doing on this. Begin by reading the SHRM report.

Resources Mentioned

Hiring the Formerly Incarcerated is Best for Your Team (Shelley’s TED talk)
Winner’s Circle (Shelley’s organization)
Getting Talent Back to Work by Society for Human Resource Management (SHRM)
Out of Prison & Out of Work: Unemployment Among Formerly Incarcerated People by Prison Policy Initiative
Embracing Formerly Incarcerated Workers: Things HR Should Con…
446: Four Steps to Get Training Results, with Jim Kirkpatrick

16 december 2019 · 39 min
Afspelen

Jim Kirkpatrick: Four Levels of Training Evaluation
Jim Kirkpatrick is co-owner of Kirkpatrick Partners. He is an expert in training evaluation and the creator of the New World Kirkpatrick Model. He trains and consults for corporate, government, military, and humanitarian organizations around the world. Lees meer

Jim co-authored three books with his late father, Don Kirkpatrick, who is credited with creating the Kirkpatrick Model. He also has written four books with Wendy Kirkpatrick, including Kirkpatrick's Four Levels of Training Evaluation*.

In this conversation, Jim and I explore the details of the New World Kirkpatrick Model. Many leaders miss the critical nature of focus on level 4 (results) and level 3 (behavior). We examine these two levels in detail and show leaders how they can take practical steps to link training with results.
Key Points

Ask yourself this when considering results: “Is this what the organization exists to do, deliver, or contribute to its customers or society, at a high level?”
Level 4 (Results): The degree to which targeted outcomes occur as a result of the training and the support and accountability package.
Level 3 (Behavior): The degree to which participants apply what they learned during training when they are back on the job.
Level 2 (Learning): The degree to which participants acquire the intended knowledge, skills, attitude, confidence and commitment based on their participation in the training.
Level 1 (Reaction): The degree to which participants find the training favorable, engaging and relevant to their jobs.

Resources Mentioned

Kirkpatrick Community: Free Resources
Kirkpatrick’s Four Levels of Training Evaluation* by Jim and Wendy Kirkpatrick

Bonus Audio

Aligning Training with Business Objectives

Related Episodes

Effective Delegation of Authority, with Hassan Osman (episode 413)
Help People Learn Through Powerful Teaching, with Pooja Agarwal (episode 421)
Tie Leadership Development to Business Results, with Mark Allen (episode…
445: How to Support Other Leaders, with Mindy Pankoke, Jeff VandenHoek, and Andrew Mugford

14 december 2019 · 30 min
Afspelen

Mindy Pankoke, Jeff VandenHoek, and Andrew Mugford
On this SaturdayCast, longtime listeners Mindy, Jeff, and Andrew join Dave to discuss how they’ve worked together to support each other in their leadership development. They share the importance of setting expectations in advance, getting external perspective, and celebrating key milestones.
Key Points Lees meer

Getting people together outside of the organization/industry is helpful for objective perspective.
“You are the average of the five people you spend the most time with.” -Jim Rohn
There’s the temptation to think, “What could I possibly offer?” Almost always, each person is able to offer a lot more than they expected.
Say “thank you” when someone offers something, even if you’re not sure it’s useful.
It is important to celebrate significant milestones.

Resources Mentioned

The Coaching Habit* by Michael Bungay Stanier

Related Episodes

These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237)
How to Create Meaningful Gatherings, with Priya Parker (episode 395)
How to Make Your Work More Visible, with John Stepper (episode 397)

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444: How to Have Learning Meetings, with Lisa Cummings

9 december 2019
Afspelen

Lisa Cummings: Lead Through Strengths
Lisa Cummings is the founder and CEO of Lead Through Strengths, a firm that exists to help people find and use their strengths at work. Lisa and her team serve large teams and organizations to help them leverage the results of the CliftonStrengths (formerly StrengthsFinder) assessment. She is also the host of the popular Lead Through Strengths podcast. Lees meer

In this conversation, Lisa and I discuss the value of bringing continual learning into existing team meetings.
Key Points

Consistency of team learning over time, each if for only a few minutes in each interaction, can make substantial progress.
If possible, begin a meeting with a learning component.
Help connect the dots for people between their natural talents and the work in front of them in the organization.
When you ask people to think of others who they admire, be specific.

Resources Mentioned

CliftonStrengths (formerly StrengthsFinder) assessment
Activity: What Do You Want to Be Remembered For? in PDF format (free membership required).
The Ultimate Guide to Using Your Strengths to Get Hired

Related Episodes

Five Effective Ways to Train the People You Lead (episode 31)
How Teams Use StrengthsFinder Results, with Lisa Cummings (episode 293)
How to Lead Meetings That Get Results, with Mamie Kanfer Stewart (episode 358)
One Alternative to Standing Meetings

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443: How to Handle Hostility, with Bonni Stachowiak

2 december 2019 · 37 min
Afspelen

Bonni Stachowiak: Teaching in Higher Ed
Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She joins me monthly to respond to listener questions.
Listener Questions Lees meer

Robert asked how he could support other leaders in his organization to do better, while also supporting his own career.
Harrison was wondering how he could handle a situation with a difficult client.
Gregory wanted to know how to support team members when they are on-site with a customer and not available to connect.
Chris asked what he could do to get more feedback on what should happen with training and development activities.

Resources Mentioned

How to Stop Worry and Start Living* by Dale Carnegie
The 7 Habits of Highly Effective People* by Stephen Covey

Related Episodes

How to Listen When Someone Is Venting, with Mark Goulston (episode 91)
Performance Measurement That Gets Results, with Stacey Barr (episode 419)
Tie Leadership Development to Business Results, with Mark Allen (episode 435)
Keep Your Ideas From Being Stolen (Dave’s Journal)

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442: The Way to Be More Self-Aware, with Tasha Eurich

25 november 2019 · 38 min
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Tasha Eurich: Insight
Tasha Eurich is an organizational psychologist, researcher, and New York Times best-selling author. Thinkers50 has named her one of the top 30 emerging management thinkers in the world and a top 50 world leader in coaching. She was selected by Marshall Goldsmith for his exclusive “100 Coaches” project to advance the practice of leadership. Lees meer

Tasha’s TEDx talks have been viewed more than three million times. She is the author of the book Insight: The Surprising Truth About How Others See Us, How We See Ourselves, and Why the Answers Matter More Than We Think.

In this conversation, Tasha and I discuss the critical nature of self-awareness and the tendency most people have to stay mum about the truth. She shows us how to discover loving critics who will help you get better — and what you can do and say to support useful feedback coming your way.
Key Points

Internal and external self-awareness are both critical — and different. Improving both is important for most leaders.
“Research shows that people are perfectly willing to tell white lies when they’re easier than the cold, hard truth.”
Loving critics are people who have mutual trust with you, have sufficient exposure to the behavior you want feedback on and a clear picture of what success looks like, and are willing and able to be brutally honest with you.
It’s critical to be specific in the questions you ask, seeking feedback. Prime the pump by zeroing in on only one or two areas at a time.

Bonus Audio

What Others See

Resources Mentioned

5-minute Insight Quiz
Insight: The Surprising Truth About How Others See Us, How We See Ourselves, and Why the Answers Matter More Than We Think* by Tasha Eurich

Book Notes
Download my highlights from Insight in PDF format (free membership required).
Related Episodes

How to Get Way Better at Accepting Feedback, with Sheila Heen (episode 143)
Five Steps to Hold People Accountable, with Jonathan Raymond(episode 306)
How to Process Your 360 Degree Feedback,…
441: Journey Towards Diversity and Inclusion, with Willie Jackson

18 november 2019 · 38 min
Afspelen

Willie Jackson
Willie Jackson is a diversity, equity, and inclusion consultant and facilitator with ReadySet, a boutique consulting firm based in the San Francisco Bay Area. He is a frequent writer and speaker on the topics of workplace equity, global diversity, and inclusive leadership. Lees meer

Willie founded an online magazine for black men called Abernathy in 2015, growing the publication from initial concept to over 400 articles and thousands of subscribers. He also served as Technical Lead of Seth Godin’s altMBA program.

In this conversation, Willie and I discuss getting started on the journey with diversity and inclusion, what leaders can do to be more mindful, and some of the missteps that I’ve made along the way.
Key Points

Most of us have good intentions — and intentions alone do not ensure we make the impact we want.
We don’t rise to the level of our ambition. We sink to the level of our training.
You will make mistakes, regardless of how mindful and intentional you are.

Bonus Audio

The Language of Inclusivity

Resources

Scene on Radio podcast
White Fragility: Why It's So Hard for White People to Talk About Racism* by Robin DiAngelo
Fatal Invention: How Science, Politics, and Big Business Re-create Race in the Twenty-first Century* by Dorothy Roberts
The Warmth of Other Suns: The Epic Story of America's Great Migration* by Isabel Wilkersons
Stamped from the Beginning: The Definitive History of Racist Ideas in America* by Ibram Kendi
How to Be an Antiracist* by Ibram Kendi

Related Episodes

How to Handle Workplace Bullying, with Jill Morgenthaler (episode 172)
How to Tame Workplace Incivility, with Sharone Bar-David (episode 210)
How to Make Inclusion Happen, with Deepa Purushothaman (episode 307)

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440: Leadership in the Midst of Chaos, with Jim Mattis

11 november 2019 · 39 min
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Jim Mattis: Call Sign Chaos
Jim Mattis served more than four decades as an infantry officer in the United States Marines, rising to the rank of 4-star general. In 2017, he was nearly unanimously confirmed as the 26th Secretary of Defense of the United States, a position he held for almost two years. Lees meer

Today, he is a distinguished fellow at the Hoover Institution at Stanford University and the author of the new book with Bing West: Call Sign Chaos: Learning to Lead*.

In this conversation, Jim and I discuss his career in the Marines and the leadership lessons that emerged during combat. Jim shares the mistake he made in soliciting support for his plan to capture Osama Bin Laden in Tora Bora and discusses how he handled disagreements on strategy in Fallujah. Finally, Jim recommends three books and reflects on the greatest threat to America today.
Key Points

Creating “focused telescopes” outside the normal chain of command were useful in discovering concerns that might not otherwise have become known.
Keep key stakeholders in the loop with these three questions: What do I know? Who needs to know? Have I told them?
“You cannot order someone to abandon a spiritual burden they’ve been wrestling with.”
Even in a war zone, command was only a small portion of the daily tasks. Most of the time was spent coaching.
“History teaches that we face nothing new under the sun.” Books will help you take advantage of the accumulated experiences of leaders who came before you.

Resources Mentioned

Meditations* by Marcus Aurelius
Personal Memoirs of Ulysses S. Grant* by Ulysses S. Grant and Mark Twain
Long Walk to Freedom* by Nelson Mandela

Book Notes
Download my highlights from Call Sign Chaos in PDF format (free membership required).
Related Episodes

The Way to Stop Rescuing People From Their Problems, with Michael Bungay Stanier (episode 284)
Develop Leaders Before You Leave, with David Marquet (episode 405)
Influence Through Overlapping Networks, with Sandie Morgan (episode 422)
…
439: Leading Someone Smarter Than You, with Bonni Stachowiak

4 november 2019 · 28 min
Afspelen

Bonni Stachowiak: Teaching in Higher Ed
Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She joins me monthly to respond to listener questions.
Listener Questions Lees meer

David asked about how to replace his manager who’s had 20 years of experience.
Said wondered what he should do to overcome the fear of leading someone smarter than him.
James asked about the best ways to prepare how more opportunities to influence others.

Resources Mentioned

Leaders Need “User Manuals” – and What I Learned By Writing Mine
What If You Had to Write a "User Manual" About Your Leadership Style?
Business Model Generation* by Alexander Osterwalder and Yves Pigneur

Related Episodes

Seven Principles for Leading People Older Than You, with Bonni Stachowiak (episode 59)
An Astronaut’s Guide To Life On Earth, with Chris Hadfield (episode 149)
Do This for a Productive Week (episode 180)
How to Create Team Guidelines, with Susan Gerke (episode 192)
How to Actually Move Numbers, with Chris McChesney (episode 294)
The Path to Start Leading Your Team, with John Piñeiro (episode 349)
Develop Leaders Before You Leave, with David Marquet (episode 405)

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438: What to Do With Your Feelings, with Lori Gottlieb

28 oktober 2019 · 39 min
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Lori Gottlieb: Maybe You Should Talk to Someone
Lori Gottlieb is a psychotherapist and New York Times bestselling author of Maybe You Should Talk to Someone*. In addition to her clinical practice, she writes The Atlantic’s weekly Dear Therapist advice column and contributes regularly to The New York Times and many other publications. Lees meer

Lori has written hundreds of articles related to psychology and culture, many of which have become viral sensations. She is a sought-after expert in media appearing on The Today Show, Good Morning America, and NPR’s “Fresh Air.”

In this conversation, Lori and I explore what to do with our feelings, how make the transition from idiot compassion towards wise compassion, and where a therapist can help. When a therapist is the right resource, Lori teaches us how to gain the most from therapy by stepping into both vulnerability and accountability.
Key Points

It’s important to make the transition from “idiot compassion” to wise compassion — and to find others who can do that for us.
Sometimes people say they want to stop the difficult feelings, but you can’t mute some feelings without muting all of them.
We keep secrets from our therapists — and we keep secrets from ourselves. The more we are able to be vulnerable, the more we are able to help ourselves.
Insight alone is not valuable without accountability to do better with new insight.
What matters most in the success of therapy is the relationship with your therapist, more so than any other factor or credentials.

Resources Mentioned

Maybe You Should Talk to Someone* by Lori Gottlieb
Dear Therapist in The Atlantic

Related Episodes

How to Tame Your Inner Critic, with Tara Mohr (episode 232)
Four Steps to Get Unstuck and Embrace Change, with Susan David (episode 297)
The Way to Have Conversations That Matter, with Celeste Headlee (episode 344)

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437: How to Know What You Don’t Know, with Art Markman

21 oktober 2019 · 38 min
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Art Markman: Bring Your Brain to Work
Art Markman is the Annabel Irion Worsham Centennial Professor Centennial Professor of Psychology and Marketing at the University of Texas at Austin. He is also the Founding Director of the Program in the Human Dimensions of Organizations, which brings the humanities and the social behavioral sciences to people in business. Lees meer

Along with Bob Duke, Art hosts the radio show Two Guys on Your Head for KUT Radio in Austin, also available as a podcast. He’s the author of many books, most recently: Bring Your Brain to Work: Using Cognitive Science to Get a Job, Do it Well, and Advance Your Career*.

In this conversation, Art and I explore the science behind what we know and how we can both better recognize what we don’t know and increase our knowledge in that area. Research shows that others are one of our best sources of knowledge and we discuss how to make intentional connections through mentoring to accomplish this.
Key Points

Metacognition is the awareness of one’s own knowledge.
The Dunning-Kruger explains how sometimes feels like we know more about something than we actually do.
The success of expert generalists demonstrates the value of leveraging connections with others in the organization and industry.
The most powerful source of knowledge is the people around you.
Traditional mentoring programs aren’t ideal since they are inorganic.
Seek these five kinds of people when building a team that can mentor you: coach, superstar, connector, librarian, and teammate.

Resources Mentioned

Bring Your Brain to Work: Using Cognitive Science to Get a Job, Do it Well, and Advance Your Career* by Art Markman

Book Notes
Download my highlights from Bring Your Brain to Work in PDF format (free membership required).
Related Episodes

How to Find a Mentor (episode 105)
How to Grow Your Professional Network, with Tom Henschel (episode 279)
What You Gain By Sponsoring People, with Julia Taylor Kennedy (episode 398)

Discover More
Activate your fre…
436: Personal Leadership is a Journey, with Michal Holliday

19 oktober 2019 · 36 min
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Michal Holliday: United States Air Force
Mike is a 26-year career military officer and colonel in the United States Air Force. He’s been a commander at the squadron and group level. Today, he is chief of engineering overseeing design and construction across the entire Pacific theatre. He’s also a longtime listener of Coaching for Leaders. Lees meer

In this conversation, Mike and I discuss how his view of leadership has changed over time and how he’s used personal leadership to guide his journey. We highlight how he’s inspired vivid visions in his organization, created team expectations, and embrace a culture of more immediate coaching and feedback.
Key Points

“Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.” -Viktor Frankl
“The unexamined life is not worth living.” -Socrates
Vision statements often end up in a drawer. The vivid vision process taught by Cameron Herold has helped the vision to come alive.
Giving coaching and feedback more immediately is essential for learning and cultivating the right culture. “When I see something, I do something.”
There is a time and place for order-giving. Spending more time coaching, giving feedback, and listening well helps build trust for orders to be followed when that time comes.

Resources Mentioned

Man's Search for Meaning* by Viktor Frankl
Vivid Vision* by Cameron Herold
Radical Candor* by Kim Scott

Related Episodes

How to Create Team Guidelines, with Susan Gerke (episode 192)
The Way to Make New Behaviors Stick, with Marshall Goldsmith (episode 196)
How to Make Deep Work Happen, with Cal Newport (episode 233)
How to Challenge Directly and Care Personally, with Kim Scott (episode 302)
The Power of Solitude, with Mike Erwin (episode 308)
How to Create a Vivid Vision, with Cameron Herold (episode 345)
The Way to Stay Grounded, with Parker Palmer (episode 378)

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Activate your free membership for full access to the entir…
435: Tie Leadership Development to Business Results, with Mark Allen

14 oktober 2019 · 40 min
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Mark Allen: Pepperdine University
Mark Allen is an educator, speaker, consultant, and author who specializes in talent management, corporate universities, and human resources. He is the author of Aha Moments in Talent Management*, The Next Generation of Corporate Universities*, and The Corporate University Handbook*. Lees meer

Mark is a professor at Pepperdine University’s Graziadio School of Business and Management, where he also serves as Academic Director of the Master of Science in Human Resources program. He is also a senior faculty member of the Human Capital Institute.

In this conversation, Mark and I explore the changing demographics of the workforce and why it matters for talent acquisition and leadership development today. Mark shares the key strategies he uses with clients to ensure that leadership development ties directly to organizational results.
Key Points

10,000 baby boomers a day are turning 73 and will continue to do so for the next 18 years. The competition for talent will become even more intense than it is today.
Research shows that 60-90% of all learnings from development programs are never used on the job.
Leadership development programs should not be designed to create better leadership. Leadership is not a business outcome - it's a means to an end.
Begin with the end in mind. What’s the business result your leadership development program aims to achieve? Get alignment there before you start building or hire someone to build it.
Use the 70-20-10 rule to develop people. 70% of time doing experiential learning, 20% of time in coaching and mentoring, and 10% classroom instruction.

Resources Mentioned

The 7 Habits of Highly Effective People* by Stephen Covey
Evaluating Training Programs: The Four Levels* by Donald Kirkpatrick and James Kirkpatrick
Mark’s consulting work

Related Episodes

The Best Way to Do On-the-Job Training (episode 32)
How to Use Strategy and Evaluation in Training, with Bonni Stachowiak (episode 33)
How to Hire a Trainer or Tra…
434: When Your Boss Has Checked Out, with Bonni Stachowiak

7 oktober 2019 · 34 min
Afspelen

Bonni Stachowiak: Teaching in Higher Ed
Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She joins me monthly to respond to listener questions.
Listener Questions Lees meer

Jules asks about how transparent she should be with her boss on her long-term career aspirations.
Megan is wondering what she can do when reporting to a leader who seems to have checked out.
Mason facilitated a strategy meeting with his team is asks for our advice on how he might improve.
Julie’s organization is changing and she is seeking input on the best path forward to determine if her current team can go the distance.

Resources Mentioned

11 Ways to Facilitate Great Conversations
How to Better Control Your Time by Designing Your Ideal Week by Michael Hyatt
Audio Course: How to Create Your Personal Vision
Drive* by Daniel Pink
The Empowered Manager* by Peter Block
Analyzing Performance Problems* by Robert F. Mager and Peter Pipe
Gallup’s StrengthsFinder instrument

Related Episodes

How Teams Use StrengthsFinder Results, with Lisa Cummings (episode 293)
How to Deal with Opponents and Adversaries, with Peter Block (episode 328)
How to Lead an Offsite, with Tom Henschel (episode 377)
Align Your Calendar to What Matters, with Nir Eyal (episode 431)

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433: How to Start Managing Up, with Tom Henschel

30 september 2019 · 38 min
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Tom Henschel: The Look & Sound of Leadership
Tom Henschel of Essential Communications grooms senior leaders and executive teams. An internationally recognized expert in the field of workplace communications and self-presentation, he has helped thousands of leaders achieve excellence through his work as an executive coach and his top-rated podcast, The Look & Sound of Leadership. Lees meer

Recently, I’ve received a number of questions about “managing up” and “coaching up.” In this conversation, Tom and I discuss the art and practice of managing up, how it is different than coaching up, and where to focus your mindset and time for the best results to influence effectively.
Key Points

Managing up happens when you want to influence how you’re perceived by your manager. Coaching up happens when you want to create change in the relationship with your manager.
A useful phrase to start with when speaking truth to power: “I think differently about that…”
Set aside the emotion when addressing a business issue and lead with data and evidence.
“Appeal to the nobler motives.” -Dale Carnegie
Come to the table with solutions — or at least a first step. Most people know this rule, but far fewer do it consistently.
Ask yourself: how is my boss being measured for success?
A cardinal rule when managing up: take more off your boss’s plate that you add to it.

Bonus Audio

How is your boss being measured?

Resources Mentioned

How to Win Friends and Influence People* by Dale Carnegie
Managing Your Boss by John Gabarro and John Kotter

Related Episodes

How to Handle a Boss Who’s a Jerk, with Tom Henschel (episode 164)
Managing Up (The Look & Sound of Leadership)
Managing Your Boss (The Look & Sound of Leadership)
Upward Feedback (The Look & Sound of Leadership)
Green Lights Always Change (Dave’s Journal)

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432: How to Work With a Board, with Denice Hinden

23 september 2019 · 36 min
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Denice Hinden: Managance Consulting & Coaching
Denice is the president of Managance Consulting & Coaching, a firm that helps transform organizations with provocative strategic planning and coaches leaders and leadership teams. She was lead researcher and co-designer of Executive Transition Management (ETM), a now widely used methodology for effectively supporting nonprofits through leadership transitions. Lees meer

Denice is the author of The Nonprofit Organizational Culture Guide: Revealing the Hidden Truths that Impact Performance* and Taking Leadership to the Next Level: A Year of Stimulating Essays to Discover More Joy in Leading & Inspiring Others* has a tremendous amount of experience helping leaders and boards find alignment and succeed.

In this conversation, Denice and I discuss the purpose of a board and how leaders can build relationships with board members. We explore the importance of transparency, how to keep initiatives moving forward, and the practice of regularly providing context.
Key Points

Six purposes of a board: (1) set policy and direction, (2) monitor operations for compliance and mission, (3) represent the organization, (4) serve as strategy partners, (5) keep records for the organization, and (6) develop current and future leaders.
Leaders who lean into full transparency with their boards will build relationships that weather difficult times.
Be cautious of making assumptions about what board members want to know.
When meeting one on one, communicate what has happened in conversations with other board members to help keep things moving forward.
Connecting board members to context regularly will help them find movement, especially when the board is in a volunteer capacity.

Resources Mentioned

The Nonprofit Organizational Culture Guide: Revealing the Hidden Truths that Impact Performance* by Denice Hinden
Taking Leadership to the Next Level: A Year of Stimulating Essays to Discover More Joy in Leading & Inspiring Others* by Denice Hinden

Related …
431: Align Your Calendar to What Matters, with Nir Eyal

16 september 2019 · 39 min
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Nir Eyal: Indistractable
Nir Eyal is one of the most respected experts on the intersection of psychology, technology, and business. The MIT Technology Review has called him, “The Prophet of Habit-Forming Technology.” Lees meer

He previously authored the Wall Street Journal bestseller Hooked: How to Build Habit-Forming Products* which received tremendous traction in the technology and entrepreneurial communities. Now, he’s turned his attention to how we can control our attention in a world of complexity.

His new book, Indistractable: How to Control Your Attention and Choose Your Life*, challenges some of the traditional misconceptions about distractions. In this conversation, Nir and I discuss the practical steps on how to align your calendar with what matters most.
Key Points

Being a professional is doing what you say you’re going to do.
Most people don’t know what they are going to do. Research shows only a third of Americans keep a daily schedule.
If you don’t plan your time, someone else will plan it for you.
Look to executive leaders for inspiration on being intentional with time.
Move away from the to-do list and instead begin the discipline of timeboxing your calendar.

Resources Mentioned

Resources Nir mentioned in our conversation
Indistractable: How to Control Your Attention and Choose Your Life* by Nir Eyal

Book Notes
Download my highlights from Indistractable in PDF format (free membership required).
Related Episodes

Getting Things Done, with David Allen (episode 184)
How to Transform Your Limitations Into Advantages, with Mark Barden (episode 207)
The Way to Stop Spinning Your Wheels on Planning (episode 319)

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430: How to Start Seeing Around Corners, with Rita McGrath

9 september 2019 · 38 min
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Rita McGrath: Seeing Around Corners
Rita McGrath is a best-selling author, a sought-after speaker, and a longtime professor at Columbia Business School. She is one of the world’s top experts on innovation and growth and is one of the most regularly published authors in the Harvard Business Review. Rita is consistently ranked among the top 10 management thinkers in the world and was ranked #1 for strategy by Thinkers50. Lees meer

Rita is the author of the bestseller The End of Competitive Advantage*. Her newest book is titled Seeing Around Corners: How to Spot Inflection Points in Business Before They Happen*.

In this conversation, Rita and I explore how it feels like change happens overnight, but why that’s not usually accurate. We detail four basic stages of inflection points, why it’s critical to be present at the edges, and what leaders can do practically to see around corners.
Key Points

Strategic inflection points feel like they happen overnight, but in reality there are many indicators over time that inflection points are coming.
The four basic stages of almost every inflection point: hype, dismissive, emergent, maturity.
Snow melts from the edges. The most effective leaders can and will see this if they are present at the edges.
To see early warning signs, create information flows that reach directly from leaders offices into the frontlines of the business.
Create incentives that reward useful (and awkward) information.
Talk to the future that is unfolding now. There are people, customers, and businesses where the future is already happening.

Resources Mentioned

Seeing Around Corners by Rita McGrath
Rita McGrath on LinkedIn
Breaking Up the Degree Stranglehold: Disruption in Higher Education
Only the Paranoid Survive* by Andrew Grove

Book Notes
Download my highlights from Seeing Around Corners in PDF format (free membership required).
Related Episodes

How to Lead a 100-Year Life, with Lynda Gratton (episode 266)
The Truth and Lies of Performance Management, with…
429: Create Margin Through Intentional Leadership, with Amy McPherson

7 september 2019 · 37 min
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Amy McPherson: Advisors for Change
Amy McPherson is the managing partner and founder of Advisors for Change. Since 2007, Advisors for Change has developed financial management systems for non-profit organizations so they can spend more time on their mission and less time on their administration. Lees meer

Amy is also a member of the Coaching for Leaders Academy. After discovering this podcast three years ago, Amy sought a practical way to implement the leadership ideas she was discovering.

In this conversation, Amy and I discuss how her aim to create more margin for her family has driven more intention for staff development, coaching, and transparency. We also discuss what she’s discovered from expert guests and how she utilized the framework of the Academy to create movement.
Key Points

The seven questions from The Coaching Habit provided a framework for the kind of culture that would best serve the non-profit partners of Advisors for Change.
Shifting focus from lagging indicators to leading indicators helped zero in on the behaviors needed today for success tomorrow.
Find the bigger “why” behind what you are doing. In Amy’s case, her leadership growth was fueled by her desire to spend more time with her teenage children.
The Coaching for Leaders Academy provided Amy with the framework for deliberate, consistent movement on what was most important for the business.

Resources Mentioned

Advisors for Change
Amy McPherson on LinkedIn

Related Episodes

These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237)
How Teams Use StrengthsFinder Results, with Lisa Cummings (episode 293)
How to Actually Move Numbers, with Chris McChesney (episode 294)
How to Challenge Directly and Care Personally, with Kim Scott (episode 302)
Growth Mindset Helps You Rise From the Ashes, with Jeff Hittenberger (episode 326)

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428: Ten Million and Counting, with Bonni Stachowiak

2 september 2019 · 37 min
Afspelen

Bonni Stachowiak: Teaching in Higher Ed
Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She joins me monthly to respond to listener questions.
Key Points
In this episode, Bonni and I celebrate Coaching for Leaders recently passing the milestone of 10 million episode downloads since we began airing this podcast in 2011. Today, this podcast is regularly ranked as a Top 50 business show on Apple Podcasts. Lees meer

The growth of the show has been the direct result of listeners like you who have put your trust in us to support your development. As a result, we invited listeners to be featured in this episode by telling us what they’ve gained from the show.

Thank you for supporting Coaching for Leaders and for sharing it with others in your professional network. There is no greater compliment to our work.
Resources Mentioned

Essential Communications with Tom Henschel
StrengthsFinder with Isabeau Iqbal
Lead Through Strengths with Lisa Cummings
Sequentia Solutions with Steve Chase
Aid for Aid Workers with Torrey Peace

Related Episodes

The Power of Introverts, with Susan Cain (episode 44)
How to Improve Your Coaching Skills, with Tom Henschel (episode 190)
These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237)
How to Write a Killer LinkedIn Profile, with Brenda Bernstein (episode 285)
Move From Theory to Practice, with Steve Schroeder (episode 369)
Unconscious Mistakes Women Make, with Lois Frankel (episode 386)

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427: The Way to Get Alignment With Your Boss, with Pete Mockaitis

26 augustus 2019 · 40 min
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Pete Mockaitis: How to be Awesome at Your Job
Pete Mockaitis is an award-winning trainer and coach who helps professionals perform optimally at work. He hosts the How to be Awesome at Your Job podcast, a show that has been downloaded eight million times and consistently ranks as a top business show in Apple Podcasts. Lees meer

Pete facilitates training for organizations on enhanced thinking and collaboration to increase clarity and reduce rework. He helps teams save an average of 1.4 hours per person per week.

In this conversation, Pete and I explore some of the key mindsets and questions that are helpful when getting alignment with your boss. We explore the areas you’ll want to generate clarity, as well a few key questions to consider.
Key Points
Six areas where clarity is critical:

Deliverables
Timing
Process
Resources
Audience
Motive

Questions you may consider when getting alignment with your boss:

How do you want this to look when complete?
What does the organization value on metrics and deliverables?
What’s an example of a time this expectation was not met?
What metrics are my boss being measured on for their own success?

Resources Mentioned

How to be Awesome at Your Job

Related Episodes

Seven Principles for Leading People Older Than You, with Bonni Stachowiak (episode 59)
How to Influence Numerous Stakeholders, with Andy Kaufman (episode 240)
Effective Delegation of Authority, with Hassan Osman (episode 413)

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426: Five Lies About Corporate Culture, with Ginger Hardage

19 augustus 2019 · 35 min
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Ginger Hardage: Unstoppable Cultures
Ginger Hardage is the former senior vice president of culture at Southwest Airlines. She led a team responsible for building and sustaining the organization’s legendary culture and communications enterprise, resulting in 23 consecutive years on Fortune’s list of Top 10 Most Admired Companies in the World. Lees meer

Today, Ginger leads Unstoppable Cultures, a firm designed to help organizations create and sustain cultures of enduring greatness. She facilitates the annual Unstoppable Cultures Fellowship to help leaders of all kinds take practical steps to create the culture that will help their organization thrive.

In this conversation, Ginger and I discuss the five lies she’s seen come up again and again in her work with leaders who are struggling with culture. Perhaps most importantly, Ginger emphasizes that leaders need not accept the default culture, but should work to define the culture.
Key Points
The five lies Ginger has uncovered about culture:

Culture is someone else’s job.
Our values are on the wall.
Culture is fluffy.
If I empower my employees, I might lose control.
We can’t afford culture.

Bonus Audio

Defining a culture

Resources Mentioned

Unstoppable Cultures Fellowship

Related Episodes

The Four Critical Stories Leaders Need For Influence, with David Hutchens (episode 148)
Notice and Change Dysfunctional Culture, with Jonathan Raymond (episode 327)
How to Create an Unstoppable Culture, with Ginger Hardage (episode 350)

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425: Change Comes Through Resilience, with Leonardo Baumworcel

17 augustus 2019 · 36 min
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Leonardo Baumworcel: Hospital São Lucas
Leonardo Baumworcel is the director of Hospital São Lucas in Brazil. He oversees a 200-bed hospital and emergency room seeing 10,000 patients a month. He also oversees the work of 2,500 staff. He is a cardiologist by training and a recent alum of the Coaching for Leaders Academy.
Key Points Lees meer

One way to utilize the podcast is to leverage if for staff training to get the entire team on the same page.
Resilience is key when working to achieve your vision through change — beware of giving up too quickly.
Leaders need to establish the frameworks and limitations for what to do — and then help people to have the freedom to work within it.
Peer mentoring allows both leaders to learn from each other, instead of limiting the professional development to one person.

Resources Mentioned

Leading Change* by John Kotter
Our Iceberg Is Melting* by John Kotter and Holger Rathgeber

Related Episodes

The Power of Vulnerability in Leadership, with Jason Brooks (episode 385)
How to Create an Unstoppable Culture, with Ginger Hardage (episode 350)
How to Succeed with Leadership and Management, with John Kotter (episode 249)
Move From Theory to Practice, with Steve Schroeder (episode 369)

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424: Craft a Career to Fit Your Strengths, with Scott Anthony Barlow

12 augustus 2019 · 37 min
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Scott Anthony Barlow: Happen to Your Career
Scott Anthony Barlow is the founder of Happen to Your Career. He’s been featured on CNBC, Yahoo, CareerBuilder, Fast Company, and Huffington Post and various colleges and universities as a top expert on career happiness. He's held executive roles in human resources, business development, and career coaching. Lees meer

Scott is the host of the Happen to Your Career podcast, featuring the career stories of many successful professionals. He and his team have worked with over 25,000 people to help them stop settling, find their signature strengths, and start doing meaningful work they are enamored with.
Key Points

Many people frame career choices only as, “Should I take this offer or not?” or, “Should I quit this job and go and get another?”
Skills are not necessarily strengths. People who are successful and happier are spending more time in their strengths.
The CliftonStrengths (formerly StrengthsFinder) assessment is a useful tool for getting clarity.
Change to a role/company that allows you spend more time in your strengths or decide to design your career from the inside.
Stop pursuing marginal improvements of your weaknesses.

Resources Mentioned

The Ultimate Guide to Using Your Strengths to Get Hired*
8-Day Video Course to Figuring Out What You Love
StrengthsFinder training for individuals and teams* (use code CFL10 for a 10% tuition discount)

Related Episodes

How to Figure Out Your Career, with Scott Anthony Barlow (episode 259)
How Teams Use StrengthsFinder Results, with Lisa Cummings (episode 293)
Move From Caretaker to Rainmaker, with May Busch (episode 390)

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423: Step Into Leadership and More Questions, with Bonni Stachowiak

5 augustus 2019 · 37 min
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Bonni Stachowiak: Teaching in Higher Ed
Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly-traded company. She joins me monthly to respond to listener questions.
Listener Questions Lees meer

Samantha asks about how to confront an employee who is not willing to take direction for her.
Cathy is wondering how she can lead on a team where she does not have formal authority.
Amir is seeking advice on how to step into a director role with confidence and managing former peers.
Kelly asks about responding to stakeholders who give suggestions when it doesn’t align with organizational strategy.

Resources Mentioned

Let's Get Real or Let's Not Play* by Mahan Khalsa, Randy Illig, and Stephen R. Covey
Working Wardrobes*

Related Episodes

How to Manage Former Peers, with Tom Henschel (episode 257)
How to Actually Move Numbers, with Chris McChesney (episode 294)
The Path to Start Leading Your Team, with John Piñeiro (episode 349)
Finding Joy Though Intentional Choices, with Bonni Stachowiak (episode 417)

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422: Influence Through Overlapping Networks, with Sandie Morgan

28 juli 2019 · 35 min
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Sandie Morgan: Global Center for Women & Justice
Sandie Morgan is the director of the Global Center for Women and Justice at Vanguard University of Southern California. She is recognized globally for her expertise on combatting human trafficking and working to end violence against women. Sandie is professor, researcher, and partner to many organizations and agencies across the globe including governments, law enforcement, and non-profits. Lees meer

Since 2011, she has hosted along with me the bimonthly Ending Human Trafficking podcast which was recognized by The National Clearinghouse on Families & Youth at the Department of Health and Human Services as a great way to “get up to speed on human trafficking.”
Key Points

Culture often changes from the top down. Engage “elites” who are outside of the centermost position of prestige.
Find avenue of agreement instead of focusing on differences.
Influence happens in exciting ways when the networks of elites and the institutions they lead overlap.
Change will mean conflict — don’t be scared of this.
The more diverse your partnerships are, the stronger your net is going to be.

Bonus Audio

Why learning from elites is so important

Resources Mentioned

To Change the World* by James Davison Hunter
How to Win Friends and Influence People* by Dale Carnegie
Global Center for Women and Justice
2019 Trafficking in Persons Report

Related Episodes

How Storytelling Helps You Lead, with Sandie Morgan (episode 51)
How to Collaborate Across Organizations, with Kirsten Foot (episode 215)
How to Grow Your Professional Network, with Tom Henschel (episode 279)
The Power of Weak Connections, with David Burkus (episode 347)

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421: Help People Learn Through Powerful Teaching, with Pooja Agarwal

22 juli 2019 · 38 min
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Pooja Agarwal: Powerful Teaching
Pooja Agarwal is an expert in the field of cognitive science and is passionate about bridging gaps between education and the science of learning. She is the founder of RetrievalPractice.org and Assistant Professor at the Berklee College of Music, teaching psychological science to exceptional undergraduate musicians. Lees meer

She also serves as a consultant and facilitates professional development workshops on the science of learning around the world. Pooja is the author with Patrice Bain of the book Powerful Teaching: Unleash the Science of Learning*.

In this conversation, Pooja and I discuss the key strategies that leaders can use in order to maximize their effectiveness as teachers. Since almost every leader is responsible for talent development in some capacity, becoming a more powerful teacher will help you develop others more successfully.
Key Points

The three stages of the learning process are encoding, storage, and retrieval. We tend to focus too much on getting information into peoples’ heads (encoding) and not enough on getting it out (retrieval).
Stop reviewing past discussions and meetings. Instead, invite people to recall and articulate prior interactions.
Cramming works, but only in the short-term. For long-term retention, spacing is much more effective.
There is no significant evidence that visual, auditory, and kinetic preferences correlate to actual learning. Instead, effective learning combines all these methods.

Bonus Audio

Why struggling is a good thing for learning

Resources Mentioned

RetrievalPractice.org
PowerfulTeaching.org
Powerful Teaching: Unleash the Science of Learning*
Are You a Visual or an Auditory Learner? It Doesn’t Matter

Book Notes
Download my highlights from Powerful Teaching in PDF format (free membership required).
Related Episodes

The Best Way to Do On-the-Job Training (episode 32)
These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237)
Essentials of Adult Development, w…
420: Find Your Leadership Voice, with Johanna Nalau

20 juli 2019 · 34 min
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Johanna Nalau: Climate Adaptation & Everyday Leadership
Johanna Nalau is an adaptation scientist researching the ins and outs of climate change adaptation. She is an Australian Research Council DECRA Fellow and the Adaptation Science Theme Leader at Cities Research Institute at Griffith University. Lees meer

She’s also the lead author for the Intergovernmental Panel on Climate Change 6th Assessment Report, Working Group II. Johanna writes about climate adaptation and everyday leadership on her own blog and is an alum of the Coaching for Leaders Academy.

In this conversation, Johanna and I discuss how she found her voice as a developing leader and how she took action through her writing and other professional activities to help others.
Key Points

Never underestimate the importance of having a group you can just bounce ideas off of.
The most transformative way to build leadership is to start with the people below you who are the future leaders.
Blogging is a great way to synthesize you thoughts while also being helpful for others.

Resources Mentioned

Johanna’s blog: Climate Adaptation & Everyday Leadership
Stand Out* by Dorie Clark
Great at Work* Morton Hansen
Digital Minimalism* by Cal Newport

Related Episodes

How to Write a Killer LinkedIn Profile, with Brenda Bernstein (episode 285)
Ideas Worth Stealing From Top Entrepreneurs, with Dorie Clark (episode 318)
Six Tactics to Achieve Extraordinary Performance, with Morten Hansen (episode 337)
How to Reclaim Conversation, with Cal Newport (episode 400)
The Way to Nurture New Ideas, with Safi Bahcall (episode 418)

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419: Performance Measurement That Gets Results, with Stacey Barr

15 juli 2019 · 39 min
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Stacey Barr: Practical Performance Measurement
Stacey Barr is a specialist in strategic performance measurement and evidence-based leadership. She is the creator of PuMP®, a performance measurement methodology that routinely transforms measurement cynics into its greatest advocates. Lees meer

Stacey is also the author of two books, Practical Performance Measurement: Using the PuMP® Blueprint for Fast, Easy, and Engaging KPIs*, and Prove It!: How to Create a High Performance Culture and Measurable Success*.

In this conversation, Stacey and I discussed some of the common mistakes that leaders and organizations make with performance measurement. We also explore what well-formulated performance measures have. Plus, Stacey has kindly made her book available for free to our listening audience.
Key Points
Common mistakes in performance measurement:

Initiatives are not performance measures
Events or milestones are not performance measures
Measures of activity completion are not performance measures
Sources of data are not performance measures
A few vague words don’t make a performance measure

Well-formulated performance measures have:

A method of comparison that we can use to tell whether performance is good or not
A base of objective evidence that gives a reasonably accurate and reliable picture of current performance
A sufficient degree of granularity to detect small but important changes in performance to which we should respond
Relevance to the organization’s priorities
The ability to show changes in performance levels over time, giving us enough context to avoid short-sightedness

Resources Mentioned

Download a free copy of Stacey’s book, Practical Performance Measurement
The PuMP® Approach to Performance Measurement and KPIs

Book Notes
Download my highlights from Practical Performance Measurement in PDF format (free membership required).
Related Episodes

How to Actually Move Numbers, with Chris McChesney (episode 294)
How to Leverage People Analytics, with Jenny Dearbo…
418: The Way to Nurture New Ideas, with Safi Bahcall

8 juli 2019 · 39 min
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Safi Bahcall: Loonshots
Safi Bahcall is a second-generation physicist and a biotech entrepreneur. He co-founded a biotechnology company developing new drugs for cancer, leading its IPO and serving as its CEO for 13 years. Lees meer

He worked with President Obama’s council of science advisors on the future of national research. Safi is the author of the book Loonshots: How to Nurture the Crazy Ideas That Win Wars, Cure Diseases, and Transform Industries*.

In this conversation, Safi and I discuss how leaders can work intentionally to nurture new ideas through three key practices. If you are an innovator (or leading an innovation team) and hearing the voices of the naysayers, this framework will help you begin nurturing new ideas more successfully.
Key Points

A loonshot is a neglected project, widely dismissed, its champion written off as unhinged.
The ice cube is an analogy for the soldiers and artists in the organization. This is called phase separation.
The most effective leaders view their work as gardeners, gently cultivating news ideas and investigating with genuine curiosity.
Leaders who have a heart for both their soldiers and their artists will support a dynamic equilibrium in their organizations.
Most innovation fails in the transfer between the artists and the soldiers.
Steve Jobs is an example of a leader who, for many years, refused to show heart — but discovered it later with fantastic success.

Resources Mentioned

Loonshots: How to Nurture the Crazy Ideas That Win Wars, Cure Diseases, and Transform Industries* by Safi Bahcall

Book Notes
Download my highlights from Loonshots in PDF format (free membership required).
Related Episodes

The Four Critical Stories Leaders Need For Influence, with David Hutchens (episode 148)
How to Build Psychological Safety, with Amy Edmondson (episode 404)
Get Better at Deep Listening, with Oscar Trimboli (episode 408)

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417: Finding Joy Through Intentional Choices, with Bonni Stachowiak

1 juli 2019 · 39 min
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Bonni Stachowiak: Teaching in Higher Ed
Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She joins me monthly to respond to listener questions.
Key Points Lees meer

Don’t spend time feeling guilty about things you have to cut.
Focus on quality over quantity.
Your priorities will change over time.
Sometimes even good things can crowd out what is really important.

Resources Mentioned

The Checklist Manifesto* by Atul Gawande
Getting Things Done* by David Allen
TripIt
PackPoint
Ending Human Trafficking podcast

Related Episodes

How Storytelling Helps You Lead, with Sandie Morgan (episode 51)
Getting Things Done, with David Allen (episode 184)
How to Reduce Drama With Kids, with Tina Payne Bryson (episode 310)
How to Be a Happier Person, with Neil Pasricha (episode 334)

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416: How to Negotiate When Others Have Power, with Kwame Christian

24 juni 2019 · 39 min
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Kwame Christian: American Negotiation Institute
Kwame Christian is a business lawyer and the Director of the American Negotiation Institute. His TEDx Talk, Finding Confidence in Conflict, was the most popular TED Talk on the topic of conflict of 2017. Lees meer

Today, he’s working extensively with procurement departments within companies to help them make better deals. Kwame hosts the top negotiation podcast, Negotiate Anything and is the author of the book Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life*.

In this conversation, Kwame and I discuss walking into a negotiation situation when someone else has more leverage, power, or authority. Yes, there are still many things you can do to influence a positive outcome for both parties — and we detail several practical actions almost anybody can take.
Key Points

Preparation before entering into negotiation is essential. Research supports that you will do better, even if the tables are tilted to one side.
Finding what is publicly available about the other party before you go into a conversation can be very useful to both parties.
Our tendency is to give things away before we are even certain the other party wants them.
Your self-awareness and emotional state are key to acknowledge going into negotiation. Beware feeling too positive about the potential outcome.

Resources Mentioned

Kwame’s Ultimate Negotiation Guide
Negotiate Anything podcast
Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life* by Kwame Christian
Thinking Fast and Slow* by Daniel Kahneman

Book Notes
Download my highlights from Finding Confidence in Conflict in PDF format (free membership required).
Related Episodes

Negotiating As If Your Life Depended On It, with Chris Voss (episode 262)
Negotiation Tactics for Results, with Kwame Christian (episode 311)
Enhance Your Self-Awareness, with Daniel Goleman (episode 353)

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415: Employee Retention in Small Business, with Chris Deferio

17 juni 2019 · 38 min
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Chris Deferio: Keys to the Shop
Chris Deferio is a cafe quality specialist who has dedicated 20 years of his life to working in and studying specialty coffee retail. He is also the creator and host of the industry leading podcast, Keys to the Shop, which gives listeners insights, inspiration, and tools to grow as specialty coffee professionals. Lees meer

Chris previously appeared on the show to help us get more perspective on managing part-time staff. In this conversation, Chris and I explore some of the practical steps that small business owners and general managers can take in order to support employee retention.
Key Points

Be mindful of the realities of turnover in a small business, but don’t let it stop you from thinking about the future and investing in people.
Yes, hire for attitude — and also have an eye to future potential as the business grows.
Ask people this question in interviews: “Where did you contribute to dysfunction in your prior organization?”
Make an investment in people beyond the paycheck. This could be learning, culture, competitions, or more. There are ways to do this without tremendous expense.
Practice intentional breaks in your rhythm, since nobody else in your business is likely to do this.

Resources Mentioned

Keys to the Shop podcast
Good to Great* by Jim Collins
Good Authority* by Jonathan Raymond
Chris Deferio’s consulting

Related Episodes

Three Steps To Soliciting Feedback, with Tom Henschel (episode 107)
How to Lead Part-Time Staff, with Chris Deferio (episode 289)
Six Tactics to Achieve Extraordinary Performance, with Morten Hansen (episode 337)
How to Connect Personal Growth to Business Outcomes, with Jonathon Raymond (episode 373)

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Alle afleveringen

464: How to Balance Care and Accountability When Leading Remotely, with Jonathan Raymond

463: Leadership Through Massive Change, with Elizabeth Lilla

462: How to Interview Better, with Bonni Stachowiak

461: The Power of Showing Up, with Tina Payne Bryson

460: The Power of Why Over How, with Gina Bianchini

459: Discover Who You Are, with Hortense le Gentil

458: The Way to Be More Coach-Like, with Michael Bungay Stanier

457: When Leadership Isn’t Right, with Bonni Stachowiak

456: How to be Diplomatic, with Susan Rice

455: How to Create Great Relationships, with Colleen Bordeaux

454: How to Ask Better Questions, with David Marquet

453: Family Productivity, with Bonni Stachowiak

452: How to Motivate Leaders, with John Maxwell

451: How to Learn Much Faster, with Scott Young

450: The Way to Influence Executives, with Nancy Duarte

449: How to Recall What You Read, with Bonni Stachowiak

448: The Value of Being Uncomfortable, with Neil Pasricha

447: Hire the Formerly Incarcerated, with Shelley Winner

446: Four Steps to Get Training Results, with Jim Kirkpatrick

445: How to Support Other Leaders, with Mindy Pankoke, Jeff VandenHoek, and Andrew Mugford

444: How to Have Learning Meetings, with Lisa Cummings

443: How to Handle Hostility, with Bonni Stachowiak

442: The Way to Be More Self-Aware, with Tasha Eurich

441: Journey Towards Diversity and Inclusion, with Willie Jackson

440: Leadership in the Midst of Chaos, with Jim Mattis

439: Leading Someone Smarter Than You, with Bonni Stachowiak

438: What to Do With Your Feelings, with Lori Gottlieb

437: How to Know What You Don’t Know, with Art Markman

436: Personal Leadership is a Journey, with Michal Holliday

435: Tie Leadership Development to Business Results, with Mark Allen

434: When Your Boss Has Checked Out, with Bonni Stachowiak

433: How to Start Managing Up, with Tom Henschel

432: How to Work With a Board, with Denice Hinden

431: Align Your Calendar to What Matters, with Nir Eyal

430: How to Start Seeing Around Corners, with Rita McGrath

429: Create Margin Through Intentional Leadership, with Amy McPherson

428: Ten Million and Counting, with Bonni Stachowiak

427: The Way to Get Alignment With Your Boss, with Pete Mockaitis

426: Five Lies About Corporate Culture, with Ginger Hardage

425: Change Comes Through Resilience, with Leonardo Baumworcel

424: Craft a Career to Fit Your Strengths, with Scott Anthony Barlow

423: Step Into Leadership and More Questions, with Bonni Stachowiak

422: Influence Through Overlapping Networks, with Sandie Morgan

421: Help People Learn Through Powerful Teaching, with Pooja Agarwal

420: Find Your Leadership Voice, with Johanna Nalau

419: Performance Measurement That Gets Results, with Stacey Barr

418: The Way to Nurture New Ideas, with Safi Bahcall

417: Finding Joy Through Intentional Choices, with Bonni Stachowiak

416: How to Negotiate When Others Have Power, with Kwame Christian

415: Employee Retention in Small Business, with Chris Deferio